Last updated: 2025-05-22

26 Technical And Product Support jobs in Tokyo.

Hiring now: Support Engr @ Servicenow, Technical Support Engr 2 @ Datadog, Prod Support Analyst @ Recorded F, Sr Technical Support Spec @ Braze, Technical Support Engr @ Cloudflare, Technical Consultant @ Workato, Member Of Technical Staff @ Wind River, Jr Technical Support Engr @ Salesforce, Cloud Technical Solutions @ Google, Customer Support Spec @ Notion.Explore more at at kaamvaam.com

🔥 Skills

technical support (9) SaaS (6) Technical Support (6) customer success (6) troubleshooting (5) Problem Solving (4) customer support (3) SQL (3) problem-solving (3) Customer Success (3)

📍 Locations

Tokyo (24) Musashino (2)
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Servicenow

Support Engineer Tokyo
Skills & Focus: customer support, technical issues, ServiceNow, troubleshooting, communication, problem solving, collaboration, diagnostic tools, case resolution, web chat
About the Company: ServiceNow is a cloud computing company that provides enterprise cloud solutions and SaaS products for managing and automating IT services and operations.

Datadog

Technical Support Engineer 2 Tokyo
Skills & Focus: technical support, SaaS, customer engagement, Zendesk, Jira, Confluence, programming, Linux, professional development, collaboration
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 2+ years of related experience
Type: Full-time
Benefits: Generous global benefits, intra-departmental mentor and buddy program for in-house networking, new hire stock equity (R…

Recorded Future

Product Support Analyst Tokyo
Skills & Focus: Product Support, SaaS, Cybersecurity, Technical Support, Threat Intelligence, API, Incident Resolution, Client Support, Project Management, Problem-Solving
About the Company: Recorded Future is the world’s most advanced, and largest, intelligence company, focused on unlocking insights from the web to improve intelligence and cyber t…
Experience: Minimum of 3 years experience working in the Japanese IT/SaaS industry
Type: Full-time

Braze

Senior Technical Support Specialist Tokyo
Skills & Focus: Technical Support, SaaS, Customer Engagement, Problem Solving, Communication Skills, Case Management Tools, Programming Languages, Customer-Centric, Teamwork, Technical Escalation
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 3-6 years experience supporting a technical product, ideally in SaaS or Mobile
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Cloudflare

Technical Support Engineer Tokyo
Skills & Focus: Technical Support, Problem Solving, Internet Technologies, Customer Support, Troubleshooting, Command Line Tools, Web Servers, Scripting Languages, Communication Skills, Bilingual
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…

Workato

Technical Consultant Tokyo
Skills & Focus: integration, automation, solutions consulting, customer engagement, best practices, technical documentation, cloud deployments, SQL, customer support, process optimization
About the Company: Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline ope…
Experience: 3+ years of hands-on experience in solutions and implementation consulting.

Wind River

Member of Technical Staff - Technical Support Tokyo
Skills & Focus: technical support, customer success, cloud computing, IoT, embedded systems, DevOps, Kubernetes, AWS, training, problem-solving
About the Company: Wind River Systems products include Ai/ ML suites which assist with digital transformation, making them leaders in the Global edge compute OS market.
Experience: 6-8 years’ experience in development and production operations supporting a cloud-based environment required with 3-5 years of customer facing role experience preferred.

Salesforce

Junior Technical Support Engineer【障害者採用】 Tokyo
Skills & Focus: technical support, customer success, troubleshooting, problem solving, salesforce products, data management, multitasking, analysis, training, web services
About the Company: Salesforce is a global leader in customer relationship management (CRM), helping businesses connect with their customers in a whole new way.
Experience: 3-5 years in technical support or related service role
Type: Full time
Director, Technical Support Engineering (Japan Incident Management) Tokyo
Skills & Focus: Technical Support, Incident Management, Customer Communication, Escalation, Management, Team Leadership, Business Impact, Stakeholder Interaction, Problem Solving, Customer Satisfaction
About the Company: Salesforce is committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, i…
Experience: 5+ years of management experience in a support or escalation team
Type: Full time
Benefits: Salesforce offers a range of employee benefits, including those related to equality and inclusion.

Google

Cloud Technical Solutions Engineer, Workspace (English, Japanese) Tokyo
Skills & Focus: Troubleshooting, Customer Support, Distributed Systems, SQL, SaaS, Unix/Linux, Web Technologies, Networking, APIs, Customer Advocacy
About the Company: Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions, and expertise.
Experience: 5 years in reading or debugging code with Java, C, C++, Python, or JavaScript; 2 years troubleshooting and advocating for customer needs

Notion

Customer Support Specialist Tokyo
Skills & Focus: customer support, technical support, issue resolution, cross-functional collaboration, performance metrics, knowledge library, communication skills, analytical skills, problem-solving, SaaS
About the Company: Notion is on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challen…
Experience: At least 2 years of experience in technical support, customer service or similar.
Type: Full-time

Ansys

Technical Support Engineer II Tokyo
Skills & Focus: Technical Support, Engineering Simulation, Customer Satisfaction, Ansys AI, Fluid Dynamics, Problem-solving, Mechanical Engineering, Customer Success, Software Integration, Data Analysis
About the Company: Ansys provides engineering simulation software that allows companies to accurately predict how their products will perform in the real world, enabling innovati…
Experience: Required minimum 2 years of professional experience in an engineering software environment
Type: Full-time

Nutanix

Manager, Worldwide Support Tokyo
Skills & Focus: leadership, support, technical, management, team, customers, processes, incident, metrics, collaborative

Weights & Biases

Tier 2 Support Engineer Tokyo
Skills & Focus: support, customer success, escalation, technical aspect, machine learning workflows, customer lifecycle, APAC region, processes, practices, growth
About the Company: At Weights & Biases, our mission is to build the best tools for AI developers. We founded our company on the insight that while there were excellent tools for …

Vonage

Senior Support Engineer Tokyo
Skills & Focus: technical support, API, SDK, SaaS, telecommunications, troubleshooting, customer experience, RESTful APIs, messaging technologies, networking
About the Company: Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communicati…
Experience: 3+ years as a Support Engineer in the telecommunications or SaaS sectors

Zscaler

Manager, Product Support Tokyo
Skills & Focus: Product Support, Customer Success, Technical Leadership, Incident Response, Security Proxies, NGFW, SSL/IPSec VPNs, Firewalls, Customer Management, Team Management
About the Company: Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to m…
Experience: More than 5 years of experience managing teams of up to 15 members
Type: Full-time
Benefits: Various health plans, time off plans for vacation and sick time, parental leave options, retirement options, education …

Notion

Premium Support Agent Tokyo
Skills & Focus: B2B, customer-facing, technical support, technical account management, solutions engineering, customer lifecycle management, technical success strategies, REST APIs, troubleshooting, communication
About the Company: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. …
Experience: 10+ years
Type: Full-time

Rubrik

Senior Customer Success Engineer Tokyo
Skills & Focus: customer success, technical support, cloud deployments, troubleshooting, vmware, Kubernetes, Google Cloud Platform, AWS, Azure, scripting
About the Company: Rubrik is one of the fastest growing companies in Silicon Valley, revolutionizing data protection and management in the emerging multi-cloud world. We are the …
Experience: 4+ years doing enterprise technical support/Dev Ops, Troubleshooting including advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and vmware administration
Type: Full-time

Datadog

Technical Support Engineer 1 Tokyo
Skills & Focus: Technical Support, Customer Interaction, Linux, Cloud Security, Technical Issues, Education, Integrations, Problem Solving, Continuous Learning, Collaboration
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Some programming experience and a basic knowledge of Linux
Type: Full-time
Benefits: Best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy program, new hire stock equity …

Continental

Warranty and Technical Support Specialist Tokyo
Skills & Focus: Warranty, Technical support, Customer service, Complaint handling, Product performance monitoring, Training, Field-engineering support, Market complaint data, Technical inquiries, Consumer touch points

Walkme

テクニカルサポートエンジニア Tokyo
Skills & Focus: テクニカルサポート, 問題解決, 顧客サービス, トラブルシューティング, 製品, サービス, コミュニケーション, デジタルアダプション, エンゲージメント, ガイダンス
About the Company: WalkMeは、今日急速に進んでいるデジタル世界において、ビジネスリーダーがテクノロジーの約束を実現できるようにするために、デジタル・アダプション・プラットフォーム（DAP）と呼ばれる革新的なサービスを確立したマーケットリーダーです。WalkMeのガイダンス、エンゲージメント、洞察力、および自動化により、従業員はより…

Palo Alto Networks

Customer Success & Support Jobs Tokyo
Skills & Focus: Customer Success, Support, Engineering, Professional Services, Cybersecurity, Collaboration, Problem-solving, High-touch sales, Technical Q&A, Webinars
About the Company: Palo Alto Networks is a global cybersecurity company that provides necessary products, services, and support to enable an inclusive and effective cyber defense.

Procelys

Regional Technical Support Tokyo
Skills & Focus: technical support, product development, customer feedback, application troubleshooting, business managers support, scientific cooperation, technical presentations, performance issues, regulatory standards, market analysis

Zadara

Cloud Support & Operations Manager Tokyo
Skills & Focus: Cloud Support, Operations Management, Customer Assistance, Process Enhancement, Team Management, Customer Experience, Collaboration, Problem Resolution, System Issue Management, Strategy Development

Komoju

Full-stack Customer Engineer Musashino
Skills & Focus: customer service, technical support, programming, debugging, HTTP, SQL, REST, customer success, incident response, Ruby on Rails
About the Company: KOMOJU (by Degica) is the leading cross-border payment gateway for Japan, powering payments for companies like Steam and TikTok. We provide payment infrastruct…
Experience: Extensive experience in any programming language and systematic debugging.
Benefits: Remote work with office space options, 10 days regular vacation, additional 5 days summer and winter vacation, paid bir…
Full-stack Customer Engineer Musashino
Skills & Focus: customer success, technical inquiries, problem-solving, debugging, engineering support, solution development, code contributions, complex issue resolution, customer advocacy, observability
About the Company: KOMOJU (by Degica) is the leading cross-border payment gateway for Japan, providing payment infrastructure for merchants through developer-friendly APIs.
Type: Full-time
Benefits: 10 days regular vacation, additional 5 days summer and 5 days winter vacation, Paid birthday holiday, Budget for self-l…