Last updated: 2025-05-22

40 Customer Success Manager jobs in Tokyo.

Hiring now: Principal Customer Succes @ Servicenow, Technical Account Mgr @ Zscaler, Anaplan Renewal Mgr @ Anaplan, Customer Success Associat @ Datadog, Government Client Success @ Strider Te, Customer Success Engr @ Woven By T, Customer Success Mgr Inte @ Recorded F, Customer Success Mgr @ Openai, Sr Success Guide @ Salesforce, Mgr Of Enterprise Custome @ Box.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (19) customer success (9) relationship management (6) SaaS (6) training (5) Account Management (5) project management (4) cross-functional collaboration (4) onboarding (4) stakeholder engagement (3)

📍 Locations

Tokyo (39) Musashino (1)
🔍 Go to full job search

Servicenow

Principal Customer Success Executive Tokyo
Skills & Focus: customer success, client relationship management, AI integration, project management, IT governance, customer satisfaction, stakeholder engagement, process improvement, risk management, automation
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intellig…
Experience: A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management

Zscaler

Technical Account Manager Tokyo
Skills & Focus: Technical Account Management, Customer Success, Cloud Services, Web-based Security, Networking, Cybersecurity, Troubleshooting, Adoption Strategy, Risk Mitigation, Customer Relationships
About the Company: Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. The company oper…
Experience: 5+ years in a customer-facing role, such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering.
Type: Full-time
Benefits: Comprehensive and inclusive benefits, including health plans, time off plans, parental leave options, retirement option…

Anaplan

Anaplan Renewal Manager Tokyo
Skills & Focus: Customer Renewals, Collaboration, Negotiation, Customer Relationship, Renewal Forecasting, Process Improvement, Risk Mitigation, Data Management, Business Process Documentation, Analytical Skills
About the Company: At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so o…
Experience: 7+ years in SaaS renewals, sales, or customer success

Datadog

Customer Success Associate Tokyo
Skills & Focus: Customer Success, account management, customer relationships, product adoption, renewal risks, sales cycle, negotiating contracts, customer experience, strategic relationships, cross-functional collaboration
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 0-2 years
Benefits: Best-in-breed onboarding, sales training in MEDDIC and Command of the Message, an inclusive company culture, opportunit…

Strider Technologies

Government Client Success Manager / クライアント・サクセスマネージャー（日本） Tokyo
Skills & Focus: client success, strategic intelligence, AI technology, government clients, training, onboarding, business review, relationship management, communication skills, economic security
About the Company: Strider Technologies is on a mission to deliver strategic intelligence that enables faster, more confident decision-making for organizations around the world. …
Experience: 2 years of client success experience, or equivalent experience in a client-facing and/or consulting role.

Woven By Toyota

Customer Success Engineer Tokyo
Skills & Focus: Customer Success, Engineering, Stakeholder Management, Problem Solving, Communication Skills, Adaptability, Mobility, Innovation, Business Development, Collaboration
About the Company: Woven by Toyota, a part of the Toyota Group, is challenging the current state of mobility through human-centric innovation and empowering mobility transformati…
Type: Hybrid

Recorded Future

Customer Success Manager, Intelligence Services Tokyo
Skills & Focus: customer success, SaaS, cybersecurity, client engagement, account renewals, risk assessment, communication, program management, presentation skills, collaboration
About the Company: With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world’s most advanced, and largest…
Experience: 3 years of SaaS experience, including subject matter expertise in commercial/enterprise customer communications

Servicenow

Customer Success Executive Tokyo
Skills & Focus: Customer Outcomes, C-level relationships, Customer roadmap, Delivery models, Ecosystem partners, Implementation strategies, Delivery governance, Value proposition, Customer satisfaction, ServiceNow

Openai

Customer Success Manager Tokyo
Skills & Focus: customer success, enterprise, relationship management, strategic advice, adoption, cross-functional collaboration, KPI, customer advocacy, AI, global organizations
About the Company: OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the bounda…
Experience: 8+ years in a customer success (or similar) role, preferably with technical enterprise products, and 5+ years managing relationships with large, global, and complex organizations.
Type: Full time
Benefits: Relocation assistance

Salesforce

Senior Success Guide Tokyo
Skills & Focus: Salesforce, Customer Success, onboarding, consulting, technical guidance, best practices, Assessment, presentation skills, cloud products, multitasking
About the Company: Salesforce is an equal employment opportunity and affirmative action employer. We believe that the business of business is to improve the state of our world.
Experience: 3 years
Type: Full time

Box

Manager of Enterprise Customer Success Tokyo
Skills & Focus: Customer Success, team management, strategic improvements, customer relationships, data-driven strategies, cross-functional collaboration, project management, platform adoption, high-growth environment, executive relationships
About the Company: Box is the world’s leading Content Cloud, trusted by over 115K organizations globally, including nearly 70% of the Fortune 500. The company provides secure, en…
Experience: 5+ years managing customer relationships; 3+ years managing a team.
Type: Full-time

Servicenow

Senior Account Escalation Manager Tokyo
Skills & Focus: Account Management, Customer Satisfaction, Escalation Management, Communication, Customer Health Trends, Stakeholder Coordination, Reporting, Relationship Building, Enterprise Software, Leadership

Niq Gfk

Customer Success Manager Tokyo
Skills & Focus: analytics, insights, customer success, training, research, relationships, data, recommendations, client engagement, strategic goals
About the Company: NIQ GFK is focused on delivering world class insights and reports to clients through its Customer Success Team.

Zscaler

Customer Success Manager Tokyo
Skills & Focus: Customer Success Management, Technical Account Management, Cloud Services Architectures, Web-based Security, Networking, Infrastructure Solutions, Technical expertise, Risk mitigation, Customer engagement, Data analysis
About the Company: Zscaler is a company focused on securing cloud-based services, providing solutions that protect enterprises from cyberattacks by connecting users, devices, and…
Experience: 5+ years experience in a customer-facing role, such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
Type: Full-time
Benefits: Various health plans, time off plans for vacation and sick time, parental leave options, retirement options, education …

Wrike

Customer Success Manager (CSM) Tokyo
Skills & Focus: Customer Success Management, Business Strategies, Customer Relationships, Engagement Strategies, Customer ROI, Work Management, Change Management, Project Management, Team Collaboration, Customer-centric Actions
About the Company: Wrike is the most powerful work management platform built for teams and organizations looking to collaborate and increase productivity while freeing people to …
Experience: 3+ years experience in Customer Success Management or customer-facing role supporting mid-market clients.
Type: Full-time
Benefits: Life Insurance, Long Term Disability Insurance, EAP, Health Insurance, Corporate Pension Plan, Parental Leave, Voluntee…

Visa

Client Success Consultant Tokyo
Skills & Focus: Client Services, operational engagement, technical consultant, customer service support, relationship management, project management, data-driven optimization, market strategies, cross functional delivery, problem management
About the Company: Visa provides industry-leading operational support to clients around the world with deep knowledge and expertise in payment solutions.
Type: Hybrid

Notion

Customer Success Manager Tokyo
Skills & Focus: Customer Success, onboarding, training, expansion, adoption, portfolio management, sales, feedback, collaboration, program management
About the Company: Notion is on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challen…
Experience: 3+ years
Type: Full-time

Workato

Senior Customer Success Manager Tokyo
Skills & Focus: Customer Success, Integration, Automation, Market Strategies, Product Adoption, Business Relationships, Revenue Retention, Customer Advocacy, Problem Solving, Collaboration
About the Company: Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline ope…
Experience: At least 5 years of experience in consulting, product management, or sales operations.
Type: Full-time
Benefits: A vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their wo…

Uipath

Customer Success Manager Tokyo
Skills & Focus: customer success, adoption strategy, client engagement, operational excellence, relationship management, automation strategies, cross-functional collaboration, data-driven, innovation, strategic thinking
About the Company: UiPath is committed to creating category-leading enterprise software that unleashes the transformative power of automation.
Experience: 6+ years of professional experience with a strong focus on customer engagement
Type: Full-time

Salesforce

Senior Customer Success Manager (BTC) Tokyo
Skills & Focus: Customer Success, Business Value, Salesforce Implementation, Change Management, Risk Mitigation, Executive Relationships, Consulting Skills, Cloud Specialization, Governance, Customer Journey
About the Company: Salesforce is a cloud-based software company that provides customer relationship management services and applications focused on sales and marketing.
Type: Full-time

Datadog

Customer Success Manager Tokyo
Skills & Focus: customer success, on-boarding, up-selling, cross selling, relationship management, renewal risks, adoption rates, collaborate, customer experience, growth opportunities
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 5-7 years of experience in a customer account facing role
Benefits: Best-in-breed onboarding, Sales training, inclusive company culture, continuous professional development, new hire stoc…

Perplexity Ai

Customer Success and Support Operations Leader Tokyo
Skills & Focus: Customer Success, Support Operations, APAC, Team Development, Operational Scaling, Technical Support, Customer Engagement, Cross-Functional Collaboration, Account Management, Product Adoption
About the Company: At Perplexity, we've experienced tremendous growth and adoption since publicly launching the world's first fully functional conversational answer engine in 202…
Experience: 7+ years of experience in customer-facing roles
Type: Full-time

Notion

Customer Success Manager Tokyo
Skills & Focus: Customer Success, Account Management, product adoption, retention, business revenue, business growth, user training, SaaS, Japanese, empowerment
About the Company: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. …
Experience: 5+ years experience in Customer Success or Account Management at a fast growing software company
Type: Full-time

Portcast

Customer Success Manager Tokyo
Skills & Focus: Customer Success, client retention, Japanese market, technical queries, market presence, partner account management, business expansion, paid trials, issue resolution, long-term partnerships
About the Company: Portcast is Singapore-based B2B SaaS platform providing real time vessel and container visibility, tracking and dynamic predictive analytics for LSPs, LogTech,…

Vimeo

Senior Customer Success Manager - Enterprise Tokyo
Skills & Focus: Customer Success Management, Enterprise, Leadership, SaaS, Client Relationships, Retention, Growth, Communication, Video Technologies, Japanese
About the Company: Vimeo is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to …
Experience: 5+ years in a customer-facing role within the SaaS industry

Ecovadis

Senior Customer Success Coordinator Tokyo
Skills & Focus: Customer Success, operational management, stakeholder engagement, sustainable procurement, customer relationships, platform demonstrations, program reports, data analysis, project management, team collaboration
About the Company: EcoVadis is a digital SaaS solution designed to help organizations implement sustainable procurement initiatives across their global supply chains.

Woven By Toyota

Customer Success Engineering Specialist Tokyo
Skills & Focus: Customer Success, Engineering, AD/ADAS, Product Management, Solution Architecting, Process Improvement, User Research, Tool Usage, Coaching, Professional Services
About the Company: Woven by Toyota, a part of the Toyota Group, is challenging the current state of mobility through human-centric innovation and empowering mobility transformati…
Type: Full-time
Benefits: Hybrid workplace, travel opportunities

Contentsquare

Solutions Expert Tokyo
Skills & Focus: customer success, training, analytics, problem-solving, data storytelling, web optimization, startup environment, growth, innovation, digital transformation
About the Company: Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and s…

Salesforce

Customer Success Manager - Tableau Tokyo
Skills & Focus: Customer Success, Stakeholder engagement, Salesforce product knowledge, Digital transformation, Governance, Risk mitigation, Business value, Advisory, Executive relationships, Tableau
About the Company: Salesforce is a leading customer relationship management (CRM) platform that empowers businesses of all sizes to connect with their customers in new ways. The …
Experience: 7+ years relevant industry expertise
Type: Full-time
Benefits: Salesforce offers a range of employee benefits including health care, wellness programs, and career development opportu…

Servicenow

Customer Success Executive Tokyo
Skills & Focus: customer success, customer retention, risk management, governance models, sales teams, product adoption, SLA management, customer satisfaction, incident resolution, stakeholder engagement

Salesforce

Principal Success Manager, Financial Services Tokyo
Skills & Focus: Customer Success, Financial Services, C-level relationships, Salesforce, Transformation, Business value, Risk mitigation, Industry best practices, Consulting, Networking
About the Company: Salesforce is a cloud-based software company that provides customer relationship management service and applications focused on sales and customer service.
Experience: 15+ years total experience working in the financial industry
Type: Full-time

Visa

Director, Client Success Tokyo
Skills & Focus: Client Success, Client Services, Operational Solutions, Product Adoption, Leadership, Client Advocacy, Strategic Guidance, Market Trends, Consultative Support, Cross-functional Coordination
About the Company: Visa is a global payments technology company that enables consumers, businesses, banks, and governments to use digital currency instead of cash and checks. As …
Experience: Proven experience in client relationship management, operations management, and thought leadership within the payment processing industry, with experience in managing client success metrics.
Type: Hybrid

Similarweb

Director of Customer Success Tokyo
Skills & Focus: Customer Success, SaaS, Digital Marketing, Consulting, Team Management, Client Relationships, Revenue Retention, Data Analysis, Negotiation, Presentation Skills
About the Company: At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data a…
Experience: 5+ years experience in leading customer-facing organizations

Asana

Renewals Manager Tokyo
Skills & Focus: Renewals process, Customer success, Client renewals, Contract negotiations, Upsell opportunities, Customer satisfaction, Account management, Quota achievement, Project management, Stakeholder engagement
About the Company: Asana is a work management platform that helps organizations coordinate work and collaborate to achieve their biggest goals together. With 11+ offices worldwid…
Experience: 2-5 years of experience with software/subscription renewals or account management - SaaS a plus
Type: Full-time

Ecovadis

Customer Success Manager - APAC Tokyo
Skills & Focus: EV network, onboarding process, customer engagement, response rates, Sales tactics, portfolio management, pipeline management, commercial awareness, CSR expert, KPI accountability

Strider Technologies

Client Success Manager / クライアント・サクセスマネージャー（日本） Tokyo
Skills & Focus: client success, relationship management, training, onboarding, business review, expansion opportunities, trust, communication, SaaS, Japanese client base
About the Company: Strider Technologies is on a mission to deliver strategic intelligence that enables faster, more confident decision-making for organizations around the world. …
Experience: 2 years of client success experience, or equivalent experience in a client-facing and/or consulting role.

Walkme

Partner Success Manager Tokyo
Skills & Focus: Digital Adoption Platform, Partner Management, Customer Success, Market Strategy, Digital Transformation, Coaching, Sales Partners, Product Value, Client Solutions, Business Development
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world.
Experience: 3+ years in partner management or customer success roles
Type: Full-time
Benefits: Health insurance, paid time off, professional development opportunities

Dataiku

Customer Success Manager Tokyo
Skills & Focus: Customer Success, Account Management, AI, Data Science, Analytics, Customer Retention, Technical Support, Cross-selling, Stakeholder Engagement, Customer Satisfaction
About the Company: Dataiku is a pioneering company in the field of AI, leading the way in making data actionable and accessible since 2013.
Experience: 10+ years
Type: Full-time

Asana

Professional Services Consultant Tokyo
Skills & Focus: customer success, consulting, change management, engagement, customer advocacy, teamwork, facilitation, problem-solving, communication, collaboration
About the Company: Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most …
Experience: 5+ years
Type: Full-time

Komoju (By Degica)

Customer Success Manager Musashino
Skills & Focus: Customer Success, Account Management, fintech, payments, SaaS, cross-sell, upsell, merchant, growth, CRM
About the Company: KOMOJU (by Degica) is Japan’s leading cross-border payment gateway, powering payments for global brands like Steam and TikTok. We help thousands of merchants e…
Experience: 5+ years in Customer Success, Account Management, or related roles within fintech, payments, SaaS, or IT
Benefits: 福利厚生: 昇給, プロフィットシェア（年2回支給実績あり）, リモートとオフィス勤務が両方可能なハイブリット体制, 社会保険完備（関東ITソフトウェア健康保険組合加入）, 健康診断, スポーツクラブ優待（IT健保）, 保養所（IT健保）…