Last updated: 2025-05-22

26 Customer Onboarding And Success jobs in Tokyo.

Hiring now: Principal Customer Succes @ Servicenow, Customer Success Mgr @ Openai, Sr Success Guide @ Salesforce, Field Readiness Partner @ Asana, Mgr Of Enterprise Custome @ Box, Customer Success Mgr @ Notion, Sr Customer Success Mgr @ Workato, Customer Success Mgr High @ Deepl, Partner Service Delivery @ Cloudflare, Customer Success Mgr @ Uipath.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (13) customer success (5) project management (4) onboarding (4) SaaS (4) stakeholder engagement (3) relationship management (3) cross-functional collaboration (3) customer relationships (3) Communication Skills (3)

📍 Locations

Tokyo (23) Musashino (3)
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Servicenow

Principal Customer Success Executive Tokyo
Skills & Focus: customer success, client relationship management, AI integration, project management, IT governance, customer satisfaction, stakeholder engagement, process improvement, risk management, automation
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intellig…
Experience: A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management
Customer Success Executive Tokyo
Skills & Focus: Customer Outcomes, C-level relationships, Customer roadmap, Delivery models, Ecosystem partners, Implementation strategies, Delivery governance, Value proposition, Customer satisfaction, ServiceNow

Openai

Customer Success Manager Tokyo
Skills & Focus: customer success, enterprise, relationship management, strategic advice, adoption, cross-functional collaboration, KPI, customer advocacy, AI, global organizations
About the Company: OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the bounda…
Experience: 8+ years in a customer success (or similar) role, preferably with technical enterprise products, and 5+ years managing relationships with large, global, and complex organizations.
Type: Full time
Benefits: Relocation assistance

Salesforce

Senior Success Guide Tokyo
Skills & Focus: Salesforce, Customer Success, onboarding, consulting, technical guidance, best practices, Assessment, presentation skills, cloud products, multitasking
About the Company: Salesforce is an equal employment opportunity and affirmative action employer. We believe that the business of business is to improve the state of our world.
Experience: 3 years
Type: Full time

Asana

Field Readiness Partner Tokyo
Skills & Focus: enablement, program management, training, sales process, stakeholders, data-driven, certifications, curriculum, customer success, SaaS
About the Company: Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most …
Experience: At least 3-5 years of experience in an enablement or program management role.
Type: Full-time

Box

Manager of Enterprise Customer Success Tokyo
Skills & Focus: Customer Success, team management, strategic improvements, customer relationships, data-driven strategies, cross-functional collaboration, project management, platform adoption, high-growth environment, executive relationships
About the Company: Box is the world’s leading Content Cloud, trusted by over 115K organizations globally, including nearly 70% of the Fortune 500. The company provides secure, en…
Experience: 5+ years managing customer relationships; 3+ years managing a team.
Type: Full-time

Servicenow

Customer Outcomes Senior Technical Consultant Tokyo
Skills & Focus: Configure, ServiceNow Platform, Customer Outcomes, Workshop, Design, Deliver, Solution, Guide, Documentation, Feedback

Notion

Customer Success Manager Tokyo
Skills & Focus: Customer Success, onboarding, training, expansion, adoption, portfolio management, sales, feedback, collaboration, program management
About the Company: Notion is on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challen…
Experience: 3+ years
Type: Full-time

Workato

Senior Customer Success Manager Tokyo
Skills & Focus: Customer Success, Integration, Automation, Market Strategies, Product Adoption, Business Relationships, Revenue Retention, Customer Advocacy, Problem Solving, Collaboration
About the Company: Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline ope…
Experience: At least 5 years of experience in consulting, product management, or sales operations.
Type: Full-time
Benefits: A vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their wo…

Deepl

Customer Success Manager (High Touch) Tokyo
Skills & Focus: customer relationships, onboarding, product adoption, customer satisfaction, growth potential, consultative selling, stakeholder engagement, software experience, communication skills, Japanese fluency
About the Company: DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding trans…
Experience: 4+ years of customer success experience
Type: Full time
Benefits: 20 days of annual leave, competitive benefits package tailored to location, mental health resources, regular in-person …

Cloudflare

Partner Service Delivery Manager Tokyo
Skills & Focus: Service Delivery, Managed Security Service Providers (MSSPs), Cybersecurity, Customer Success, Onboarding, Project Management, Stakeholder Engagement, Performance Metrics, Technical Knowledge, Communication Skills
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: Proven experience in onboarding and managing Managed Security Service Providers (MSSPs) or similar partners
Type: Full-time

Uipath

Customer Success Manager Tokyo
Skills & Focus: customer success, adoption strategy, client engagement, operational excellence, relationship management, automation strategies, cross-functional collaboration, data-driven, innovation, strategic thinking
About the Company: UiPath is committed to creating category-leading enterprise software that unleashes the transformative power of automation.
Experience: 6+ years of professional experience with a strong focus on customer engagement
Type: Full-time

Salesforce

Senior Customer Success Manager (BTC) Tokyo
Skills & Focus: Customer Success, Business Value, Salesforce Implementation, Change Management, Risk Mitigation, Executive Relationships, Consulting Skills, Cloud Specialization, Governance, Customer Journey
About the Company: Salesforce is a cloud-based software company that provides customer relationship management services and applications focused on sales and marketing.
Type: Full-time

Datadog

Customer Success Manager Tokyo
Skills & Focus: customer success, on-boarding, up-selling, cross selling, relationship management, renewal risks, adoption rates, collaborate, customer experience, growth opportunities
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 5-7 years of experience in a customer account facing role
Benefits: Best-in-breed onboarding, Sales training, inclusive company culture, continuous professional development, new hire stoc…

Perplexity Ai

Customer Success and Support Operations Leader Tokyo
Skills & Focus: Customer Success, Support Operations, APAC, Team Development, Operational Scaling, Technical Support, Customer Engagement, Cross-Functional Collaboration, Account Management, Product Adoption
About the Company: At Perplexity, we've experienced tremendous growth and adoption since publicly launching the world's first fully functional conversational answer engine in 202…
Experience: 7+ years of experience in customer-facing roles
Type: Full-time

Servicenow

Customer Outcomes Senior Technical Consultant Tokyo
Skills & Focus: customer outcomes, serviceNow, platform, configuring, workshops, solutions, technical architecture, unit testing, business processes, certifications

Ecovadis

Senior Customer Success Coordinator Tokyo
Skills & Focus: Customer Success, operational management, stakeholder engagement, sustainable procurement, customer relationships, platform demonstrations, program reports, data analysis, project management, team collaboration
About the Company: EcoVadis is a digital SaaS solution designed to help organizations implement sustainable procurement initiatives across their global supply chains.

Woven By Toyota

Customer Success Engineering Specialist Tokyo
Skills & Focus: Customer Success, Engineering, AD/ADAS, Product Management, Solution Architecting, Process Improvement, User Research, Tool Usage, Coaching, Professional Services
About the Company: Woven by Toyota, a part of the Toyota Group, is challenging the current state of mobility through human-centric innovation and empowering mobility transformati…
Type: Full-time
Benefits: Hybrid workplace, travel opportunities

Salesforce

Customer Success Manager - Tableau Tokyo
Skills & Focus: Customer Success, Stakeholder engagement, Salesforce product knowledge, Digital transformation, Governance, Risk mitigation, Business value, Advisory, Executive relationships, Tableau
About the Company: Salesforce is a leading customer relationship management (CRM) platform that empowers businesses of all sizes to connect with their customers in new ways. The …
Experience: 7+ years relevant industry expertise
Type: Full-time
Benefits: Salesforce offers a range of employee benefits including health care, wellness programs, and career development opportu…

Apollo

Client Service Specialist Tokyo
Skills & Focus: Client Support, Operational Support, Onboarding, Account Management, Client Collateral, Project Management, Client Relationships, Regulatory Compliance, Market Research, Communication Skills
About the Company: Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along …
Experience: 5+ years of prior experience in a client services role at an alternative asset management firm or investment/private bank
Benefits: Apollo provides equal employment opportunities along with a range of meaningful coverage for both you and your family.

Salesforce

Customer Success Manager Tokyo
Skills & Focus: Customer Success, Salesforce, business value, stakeholders, digital journey, consulting, executive relationships, risk mitigation, governance, cloud computing
About the Company: Salesforce is a global leader in customer relationship management (CRM) software, helping businesses connect with their customers in a whole new way.
Type: Full-time

Similarweb

Director of Customer Success Tokyo
Skills & Focus: Customer Success, SaaS, Digital Marketing, Consulting, Team Management, Client Relationships, Revenue Retention, Data Analysis, Negotiation, Presentation Skills
About the Company: At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data a…
Experience: 5+ years experience in leading customer-facing organizations

Vimeo

Implementation Manager Tokyo
Skills & Focus: onboarding, implementation, client management, project management, technical support, enterprise clients, collaboration, problem solving, live streaming, SaaS
About the Company: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and …
Experience: 2+ years project/program management, enterprise technical support or account/customer success management background

Degica

加盟店審査責任者 (Director of Merchant Review) Musashino
Skills & Focus: E-commerce, Compliance, Risk Management, Team Management, Merchant Onboarding, Stakeholder Management, Communication Skills, Problem Solving Skills, Business English, CRM Tools
About the Company: DEGICA is a provider of an all-in-one payment service called KOMOJU, which is adopted by major platforms such as Steam and Shopify. They aim to facilitate vari…
Experience: Experience leading merchant onboarding operations in financial services or e-commerce platforms.
Benefits: Annual salary increase based on performance evaluations, profit sharing (paid twice a year), hybrid work system (remote…

Komoju (By Degica)

Customer Success Manager Musashino
Skills & Focus: Customer Success, Account Management, fintech, payments, SaaS, cross-sell, upsell, merchant, growth, CRM
About the Company: KOMOJU (by Degica) is Japan’s leading cross-border payment gateway, powering payments for global brands like Steam and TikTok. We help thousands of merchants e…
Experience: 5+ years in Customer Success, Account Management, or related roles within fintech, payments, SaaS, or IT
Benefits: 福利厚生: 昇給, プロフィットシェア（年2回支給実績あり）, リモートとオフィス勤務が両方可能なハイブリット体制, 社会保険完備（関東ITソフトウェア健康保険組合加入）, 健康診断, スポーツクラブ優待（IT健保）, 保養所（IT健保）…

Degica

Customer Support Member Musashino
Skills & Focus: payment services, customer support, application review, inquiries handling, partner collaboration, e-commerce, inventory management, telephone/email communication, business-level PC skills, language skills
About the Company: DEGICA is a global payment company in Japan operating the KOMOJU payment service, which has been adopted by major platforms like Steam and Shopify. It provides…
Experience: Basic business-level PC skills (Word/Excel/PowerPoint)
Type: Full-time
Benefits: Annual salary increase based on performance evaluation, Profit sharing (distributed twice a year), Hybrid work system (…