Last updated: 2025-05-22

38 Customer Success Manager jobs in Sydney.

Hiring now: Technical Client Success @ Rokt, Sr Customer Enablement Co @ Myob, Growth And Success Lead T @ Cashreward, Customer Success Mgr @ Notion, Account Dir @ Insider, Customer Success Onboardi @ Sleekcom, Sr Customer Onboarding Mg @ Safetycult, Customer Implementation M @ Gorgias, Success Architect Data Cl @ Salesforce, Customer Success Engr @ Procore.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (17) customer success (6) SaaS (6) Retention (6) customer experience (4) Account Management (4) Customer Satisfaction (4) project management (4) customer satisfaction (4) Client Success (4)

📍 Locations

Sydney (38)
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Rokt

Technical Client Success Director Sydney
Skills & Focus: ecommerce, customer success, digital marketing, CRM, client relationship management, data optimization, sales cycle, revenue forecasting, stakeholder management, MarTech
About the Company: Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of…
Experience: At least 10 years of experience in similar roles within digital marketing, customer acquisition, or CRM/retention at an agency or SaaS company.
Salary: $320,000-$441,000
Type: Full-time
Benefits: All employees have access to coaching, courses, and training to support career growth; equity in the company; catered l…

Myob

Senior Customer Enablement Consultant Sydney
Skills & Focus: customer onboarding, education programs, customer enablement, SaaS, instructional design, continuous improvement, cross-functional collaboration, communication skills, customer experience, cloud adoption
About the Company: MYOB is a business management platform designed to unleash the potential of businesses across Australia and New Zealand, rooted in finance and accounting softw…

Cashrewards

Growth and Success Lead (Tier 2 & 3 Clients) Sydney
Skills & Focus: growth, client management, strategic plans, market trends, client satisfaction, agreement management, OKR initiatives, client reviews, portfolio management, operational support
About the Company: Australia’s most loved cashback platform.

Notion

Customer Success Manager Sydney
Skills & Focus: Customer Success, Sales, Software, Retention, Adoption, Expansion, Problem-solving, Collaboration, Growth mindset, Team culture
About the Company: Notion is a productivity software company that aims to empower individuals and teams by allowing them to tailor their software solutions.
Experience: 5+ years
Type: Full-time

Insider

Account Director Sydney
Skills & Focus: renewals, stakeholder management, contract negotiations, Customer Success Managers, sponsor nurturing, expansion opportunities, Business Reviews, MRR Raise, high-level stakeholders, account bases
About the Company: Insider is a B2B SaaS company that drives growth for its clients around the world through a single platform for customer experience and marketing.

Sleek.Com

Customer Success & Onboarding Lead Sydney
Skills & Focus: Customer Success, Onboarding, Account Management, Customer Relationships, Retention, Revenue Growth, Customer Satisfaction, Problem-solving, High-growth Environment, Interpersonal Skills
About the Company: Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. With a team of 400+ from 18 countries, Sleek provides solutions for busi…
Experience: 3+ years of experience in Customer Success, Customer Support, Relationship Management, or Account Management
Type: Full-time
Benefits: An open and inclusive culture, opportunities for professional growth, $1,200 allowance for health & wellness, flexible …

Safetyculture

Senior Customer Onboarding Manager Sydney
Skills & Focus: customer onboarding, implementation, project management, change management, stakeholder engagement, C-Suite stakeholders, strategic partner, global rollouts, alignment, adoption
About the Company: SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take owne…
Type: Full-time

Gorgias

Customer Implementation Manager Sydney
Skills & Focus: onboarding, consultative approach, customer relations, customer experience, project management, e-commerce, data analysis, relationship building, communication skills, continuous learning
About the Company: Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supp…
Experience: 2-3+ years in SaaS as an implementation manager driving post-sales adoption and activation
Salary: A$101K - A$127K
Type: Full-time
Benefits: 5-week vacation, Paid sick leave, Paid parental leave (16 weeks), MacBook Pro, Ongoing contributions to superannuation,…

Salesforce

Success Architect - Data Cloud Sydney
Skills & Focus: Data Cloud, Customer Success, consulting, data integration, performance optimization, solution design, data architecture, AI technologies, customer satisfaction, collaboration
About the Company: At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued.
Experience: Minimum 2 development/project implementation lifecycles of Salesforce Data Cloud/CDP
Type: Full time

Procore

Customer Success Engineer Sydney
Skills & Focus: Customer Success, Construction Management, Technical Aptitude, Client Relationships, Data-driven Recommendations, Strategic Account Management, Industry Best Practices, Product Improvement, Presentation Skills, Analytical Skills
About the Company: Procore is a global construction management software company that connects people, applications, and insights in a unified platform.
Experience: 1+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 1+ years of Construction industry expertise preferred
Type: Full-time

Rokt

Director, Client Success Sydney
Skills & Focus: Client Success, ecommerce, marketing, customer acquisition, CRM, relationship management, revenue growth, digital marketing, data insights, technology integration
About the Company: Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of…
Experience: At least 5-8 years of experience in similar roles within digital marketing, customer acquisition, or CRM/retention.
Salary: $150,000-$165,000
Type: Full-time
Benefits: Equity grants, LevelUp! program for coaching and training, catered lunch, gym membership, extra leave.

Safetyculture

Senior Customer Success Manager Sydney
Skills & Focus: Customer Success, Retail, Hospitality, Enterprise, Operational Excellence, Platform Value, Trusted Advisor, Business Goals, Partnership Growth, Front-line Workers
About the Company: SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take owne…
Experience: Direct work experience in Retail / Hospitality or managing Enterprise customers

Karbon

Customer Success Manager Sydney
Skills & Focus: Customer Success, Client Relationship Management, Strategic Planning, Business Outcomes, Customer Data, Expansion, Retention, Churn Mitigation, Communication Strategies, Customer Satisfaction
About the Company: Karbon is the global leader in practice management software for growth-minded accounting firms, providing cloud-based solutions that streamline work and commun…
Experience: At least 4 years in a B2B SaaS enablement role

Safetyculture

Senior Customer Success Manager Sydney
Skills & Focus: Customer Success, Manufacturing, SAAS, Enterprise customers, Operational excellence, Partnership management, Business goals, Trusted advisor, Value maximization, Account management
About the Company: SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take owne…
Experience: Direct work experience in Manufacturing or a strong track record of managing Enterprise customers in this industry
Salary: NA
Type: NA
Benefits: NA

Tmgm

Head of Customer Experience Sydney
Skills & Focus: customer experience, global support teams, CFD trading, operations optimization, compliance, AI-driven technologies, customer satisfaction, data-driven insights, cross-functional alignment, leadership
About the Company: TMGM is a leading global provider of CFD trading solutions, empowering traders with cutting-edge technology, deep liquidity, and exceptional customer service.
Experience: 10+ years of experience in customer experience, operations, or support leadership roles, preferably within financial services, fintech, or brokerage industries.
Benefits: Join a rapidly expanding international organization, allowing you to contribute to its growth and success. Global leade…

Intuit

Head of Customer Success and CX, APAC Sydney
Skills & Focus: Customer Success, APAC, Growth, Retention, Management, Hybrid Work, Innovative, AI, Data Insights, Diversity
Benefits: We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of …
Multiple Positions in Customer Success and Finance Sydney
Skills & Focus: Customer Success, Finance, Data Analysis, Tax Preparation, Remote, Hybrid Work, Collaboration, Innovation, Technology, Agility
About the Company: Intuit is a technology company that focuses on products for accounting, finance, and tax preparation.
Benefits: We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of …

Spotify

Manager, Customer Success Sydney
Skills & Focus: Customer Success Management, CSM, revenue management, digital media, music, innovation, Client Services, consultative solutions, team leadership, people skills
About the Company: Spotify is a digital music service that gives you access to millions of songs and podcasts. We focus on building relationships and creative solutions for clien…
Experience: Experience in Customer Success Management and revenue management; leading Client Services or similar teams.
Type: Full-time

Braze

Senior Customer Onboarding Manager Sydney
Skills & Focus: Customer onboarding, Project management, Client success, Technical requirements, CRM, Stakeholder engagement, Training, SaaS, Implementation, Customer experience
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 5+ years experience in a client-facing work environment

Moody's

Commercial Renewal Specialist Sydney
Skills & Focus: sales, customer success, renewal processes, client relationships, upselling, cross-selling, negotiation, account health, product management, business growth
About the Company: At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We strive to create an inclusive environment where everyone feels…
Experience: 2-3 years professional experience in sales, sales operations and/or customer success roles.
Type: Full-time

Sysdig

Sr. Customer Solutions Architect Sydney
Skills & Focus: Customer Success, Cloud Native, DevOps, SaaS, Implementation, Technical Enablement, Adoption, Security, Monitoring, Customer Relationships
About the Company: Sysdig is an international company focused on delivering security solutions for cloud-native applications. It is a well-funded startup with an emphasis on prob…
Type: Full-time
Benefits: Extra days off to prioritize well-being, mental health support, great compensation package.

Vanta

Manager, Customer Success - APAC Sydney
Skills & Focus: Customer Success, Onboarding, Customer Retention, Security, Cybersecurity, Team Leadership, KPIs, Risk Management, Customer Advocacy, Fast-paced Environment
About the Company: Vanta started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it c…
Experience: 3+ years of experience leading customer facing teams, preferably Customer Success or Account Management
Type: Full-time
Benefits: Industry-competitive salary and equity, Healthcare stipend, 16 weeks paid parental leave, Health & wellness stipend, Re…

Sinch

Customer Success Manager Sydney
Skills & Focus: Customer Relationship Management, Account Planning, Customer Health Maintenance, Customer Retention, Identify Expansion Opportunities, Contract Renewals, Facilitate Issue Resolution, Customer Satisfaction, Data Analysis, Customer Feedback
About the Company: Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement, specializing in mobile messagin…
Experience: proven experience in customer success, ideally in a SaaS enterprise environment
Benefits: Flexible work arrangements, generous parental leave, annual leave program, fitness reimbursement, career development su…

Nielsen

Customer Success Manager Sydney
Skills & Focus: customer satisfaction, client relationships, customer experiences, business growth, recurring revenue, account management, advertising, media measurement, Nielsen measurement products, customer service
About the Company: At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliv…
Experience: senior-level professional with account management or client service experience
Salary: Competitive salary based on experience, skills and qualifications
Type: Full-time
Benefits: Bonus Plan

Smartsheet

Customer Success Renewal Manager Sydney
Skills & Focus: Customer Success, Renewal Manager, SaaS contracting, risk management, negotiation skills, Salesforce, project management, contract renewals, customer experience, process improvement
About the Company: Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solut…
Experience: 4+ years of Sales, Customer Success or Finance experience
Type: Full-time

Datadog

Director, Customer Success Sydney
Skills & Focus: Customer Success, Account Management, SaaS, B2B, negotiating, coaching, team development, customer relationships, revenue growth, professional development
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 8+ years preferred with a minimum of 2+ years managing managers
Type: Hybrid
Benefits: Generous and competitive benefits package, new hire stock equity (RSU) and employee stock purchase plan (ESPP), continu…
Enterprise Customer Success Manager Sydney
Skills & Focus: Customer Success, Account Management, B2B, SaaS, Enterprise, Training, Onboarding, Adoption, Collaboration, Advocacy
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 3+ years in a Customer Success or Account Management role
Type: Full-time
Benefits: Best-in-breed onboarding, Sales training in MEDDIC and Command of the Message, An inclusive company culture, opportunit…

Mparticle By Rokt

Strategic Customer Success & Solutions Specialist Sydney
Skills & Focus: Customer Data Platform, Solutions Engineering, Customer Success, Pre-sales, Post-sales, Solution Design, Technical Advisory, API Integration, Mobile SDKs, Business Outcomes
About the Company: mParticle by Rokt is a customer data platform serving global brands, merged with Rokt in January 2025, and specializing in AI and ML-powered solutions for ecom…
Experience: 5+ years in SaaS, cloud, or Martech solutions, customer success, or consulting
Salary: $252,000 - $370,000 total compensation including base salary, superannuation, and equity
Type: Full-time
Benefits: Health and wellness perks, equity, professional development, flexible work arrangements, global office network, inclusi…

Darktrace

Renewals Manager Sydney
Skills & Focus: renewals, customer success, negotiation, risk mitigation, collaboration, commercial strategy, upsell, forecasts, mentoring, customer satisfaction
About the Company: Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption, backed by ove…
Type: Full-time

Intuit

Senior Manager, Contact Centre Operations - APAC Sydney
Skills & Focus: customer success, contact centre operations, financial technology, data driven, performance management, outsourced partners, customer support, leadership, analytics, hybrid work
About the Company: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers wor…
Experience: 5+ years in contact centre management and operations planning with strong data and analytics experience

Pega

Client Success Manager - Banking Sydney
Skills & Focus: Client Success, Banking, Customer Satisfaction, Revenue Driver, Business Processes, Consulting Skills, Stakeholder Engagement, Data Analysis, Transformational Roadmaps, Service Orientation
About the Company: Pega provides innovative technology to the world’s most innovative organisations. As the recognised industry leader in strategic business applications, we chal…
Experience: 10+ years relevant work experience, 5+ years in a Client Success management or consulting role
Type: Full-time
Benefits: Competitive global benefits program inclusive of pay + bonus incentive, Paid Health, Life and Salary Continuation insur…

Insider

Not specified Sydney
Skills & Focus: B2B SaaS, Customer Experience, Marketing, AI-native platform, Growth, Productivity, Customer Data Platforms (CDP), Personalization, Omnichannel Marketing, Corporate Social Responsibility
About the Company: Insider is a B2B SaaS company that drives growth for its clients around the world. They offer an AI-native platform for Customer Experience and Marketing, help…

Amplitude

Customer Success Architect Sydney
Skills & Focus: customer success, data management, analytics, technical implementation, consultative support, data governance, SaaS, customer insights, programming languages, technical advisor
About the Company: Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3,800 customers rely on Amplitude to gain sel…
Experience: At least 5-8 years of customer-facing technical experience.

Intuit

Head of Customer Success and CX, APAC Sydney
Skills & Focus: Customer Success, Growth, Retention, Management, Financial, Business, Engagement, APAC, Technology, Leadership
Benefits: We support our employees by offering benefits you need to stay healthy, achieve financial security, and enjoy peace of …

Procore

Commercial Customer Success Engineer Sydney
Skills & Focus: Customer Success, Procore, construction technology, adoption, business performance, industry best practices, product demonstrations, client sites, collaborative, innovation
About the Company: Procore is a leading construction technology platform aimed at connecting construction professionals worldwide.
Experience: 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred

Bazaarvoice

Senior Client Success Manager Sydney
Skills & Focus: Client Success, strategy, business support, client service, problem solving, exceeding customer expectations, passionate, curious, drive to succeed

Enable

Manager of Implementations Sydney
Skills & Focus: implementations, customer relationship, implementation phase, process, customer success, onboarding, feature implementation, team management, project management, strategic growth
About the Company: Enable is transforming the supply chain with cutting-edge rebate management software, enhancing partnerships, driving smarter decisions, and unlocking signific…

Leap

Client Success Manager Sydney
Skills & Focus: Client Success, Retention, Account Management, Product Demonstration, Client Onboarding, Relationship Management, Legal Industry, Product Adoption, Sales Targets, Client Satisfaction
About the Company: LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies.
Experience: 2+ years
Type: Full-time
Benefits: Additional paid wellbeing day every year, free gym membership, corporate dental plan, monthly massages in the office, c…