Last updated: 2025-05-22

35 Technical And Product Support jobs in San Jose.

Hiring now: Dev Support Ops Mgr Nonte @ Meta, Technical Support Spec @ 8X8, Support Spec @ Replit, Enterprise Sr Technical S @ Qualys, Sr Customer Support Engr @ Spx Techno, Biz Support Engr Messagin @ Meta Platf, Technical Support Engr Ta @ Intuit, Support Engr @ Earnin, Customer Exp Analyst @ Center For, Customer Support Engr @ Spinai.Explore more at at kaamvaam.com

🔥 Skills

customer support (11) technical support (11) troubleshooting (8) collaboration (7) customer experience (6) SaaS (6) Technical Support (6) problem-solving (6) cross-functional teams (4) project management (3)

📍 Locations

Santa Clara (11) Mountain View (4) San Jose (4) Foster City (3) Menlo Park (3) Palo Alto (3) Burlingame (2) Campbell (1) Fremont (1) Oakland (1)
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Meta

Developer Support Operations Manager, Non-Technical Burlingame
Skills & Focus: developer support, customer support, operational leadership, process management, cross-functional teams, customer experience, content development, efficiency analysis, outsourcing management, project management
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years of experience in developer support, customer support, customer experience, or similar roles.
Salary: $129,000/year to $185,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including bonus, equity.
Developer Support Operations Manager, Proactive and Social Burlingame
Skills & Focus: developer support, customer support, operations expert, technical developer support, cross-functional teams, process improvement, social listening, developer experience, project management, data centric
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years of experience in developer support, customer support, customer experience, or similar roles.
Salary: $129,000/year to $185,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits which include individual compensation not limited to hourly rate, monthly rate, or annual salary, …

8x8, Inc.

Technical Support Specialist Campbell
Skills & Focus: Customer Experience, SaaS, Technical Support, UC business, VoIP, SIP, Problem Management, Root Cause Analysis, Networking Technologies, Customer Satisfaction
About the Company: 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry…
Experience: 5-10 years customer service related experience; previous experience in a technology vendor, SaaS or software company.
Salary: $81,750.00 - $136,250.00
Type: Full-time
Benefits: Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, in…

Replit

Support Specialist Foster City
Skills & Focus: Customer Support, Zendesk, Billing, Product Issues, Support Team, Knowledge Base, Improvements, On-boarding, Collaboration, Documenting User Stories
About the Company: Replit is the fastest way to turn ideas into software using AI-powered technologies that facilitate app creation and deployment directly from a browser.
Experience: Experience in Customer Support
Salary: $70K - $100K
Type: Full-time
Benefits: Competitive Salary & Equity, 401(k) Program, Health, Dental, Vision and Life Insurance, Short Term and Long Term Disabi…

Qualys

Enterprise Sr. Technical Support Project Manager Foster City
Skills & Focus: customer engagement, technical support, product defects, feature requests, account retention, customer experience, project management, incident management, stakeholder communication, Root Cause Analysis
About the Company: Qualys is a leading provider of cloud-based security and compliance solutions.
Experience: 7+ years of customer-facing experience with a focus on technical support project management.
Salary: $115,000 - $135,000
Type: Full-time

Replit

Support Engineering Manager Foster City
Skills & Focus: technical support, troubleshooting, automation, Zendesk, collaboration, coding, documentation, self-service, upskilling, process improvements
About the Company: Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural languag…
Type: Full-time
Benefits: Flexible Work Hours, Competitive Salary & Equity, Home Office Set-Up Stipend, Health, Dental, Vision and Life Insurance…

Spx Technologies

Sr. Customer Support Engineer Fremont
Skills & Focus: Customer support, RF monitoring, Technical problem solving, Training, Communication, Documentation, Customer service, Electronics, Field service, Project management
About the Company: SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection…
Experience: 5+ years of experience in Technical Support or Field Service of electronic equipment
Salary: $105,000 - $122,500
Type: Full-time
Benefits: Generous and flexible paid time off, competitive health insurance plans, 401(k) match, educational assistance, leadersh…

Meta

Business Support Engineer Menlo Park
Skills & Focus: technical support, Cloud APIs, integration, troubleshooting, customer service, cross-functional teams, performance monitoring, partner solutions, documentations, technical relationships
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 4+ years
Salary: $109,000/year to $165,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Medical, dental, vision, 401k, paid parental leave and more.
Business Support Engineer Menlo Park
Skills & Focus: Support Engineer, Technical Support, Cloud Infrastructure, API Development, SaaS, Cross-Functional, Customer Service, Problem Solving, Technical Documentation, Integration
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses.
Experience: 4+ years of experience as a Support Engineer, Service Engineer or similar
Salary: $109,000/year to $165,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including bonus, equity, and other compensations.

Meta Platforms, Inc.

Business Support Engineer, Messaging and Product Growth Menlo Park
Skills & Focus: SMS solutions, VPN connections, Header Enrichment, technical support, mobile operator, SMSC, SSL VPN, software debugging, network protocols, technical documentation
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 60 months
Salary: $180,574/year to $190,740/year + bonus + equity + benefits
Type: Full Time
Benefits: In addition to base compensation, Meta offers benefits.

Intuit

Technical Support Engineer - Tax Lead Mountain View
Skills & Focus: Technical Support, Tax, Engineer, Customer Success, Software Engineering, Data Management, Hybrid Work, Finance, Business Management, Accounting
About the Company: Intuit is a global technology company that develops financial and business management software for small businesses, consumers, and accountants.
Salary: $128,500 - $174,000
Type: Full-time

Earnin

Support Engineer Mountain View
Skills & Focus: technical support, payroll applications, customer issues, cross-functional teams, process improvements, communication, problem-solving, support tickets, customer relationships, product defects
About the Company: As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the …
Experience: 3+ years of B2B customer support within Payroll or Human Capital Management (HCM) applications.
Salary: $123,300-150,700 + equity + benefits
Type: Full-time

Intuit

Service and Support Representative Mountain View
Skills & Focus: Software Engineering, Data, Customer Success, Tax, Product Management, Corporate Strategy, Legal, Information Technology, Marketing, Human Resources
Salary: $149,000 - $195,000
Type: Full-time
Partnership Technical Support Engineer - Tax Lead Mountain View
Skills & Focus: Technical Support, API, Collaboration, Problem-solving, Customer Satisfaction, Incident Management, Stakeholder Engagement, Leadership, Tax Principles, Software Engineering
About the Company: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve, with approximately 100 million customers usi…
Experience: Minimum 5+ years of experience in client or partner-facing technical support.
Salary: $141,000 - $190,500
Type: Full-time
Benefits: This position will be eligible for a cash bonus, equity rewards and benefits.

Center For Elders' Independence

Customer Experience Analyst Oakland
Skills & Focus: Customer Experience, IT Support, Training, Technical Issues, Documentation, Service Delivery, Problem Management, Customer Satisfaction, IT Training, IT Policies
About the Company: Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care pla…
Experience: 5+ years in IT support and/or customer experience roles
Salary: USD 30.10 - 45.15 Hourly

Spin.Ai

Customer Support Engineer Palo Alto
Skills & Focus: customer support, SaaS, data protection, cyber defense, customer satisfaction, product knowledge, issue investigation, complaint resolution, customer relations, service specifications
About the Company: Spin.AI is a SaaS Security company based in Palo Alto, CA and Los Angeles, CA, protecting enterprises against SaaS ransomware, Shadow IT, non-compliance, data …

Glean

Designated Technical Support Engineer Palo Alto
Skills & Focus: technical support, customer experience, troubleshooting, knowledge management, SaaS, cloud technologies, problem solving, customer solutions, API, data-driven
About the Company: Glean is building a system of intelligence for every company, integrating AI with knowledge to make information accessible and actionable. Founded by former en…
Experience: Experience in Customer Solutions Engineering, Support Engineering, or Professional Services; Hands-on experience in Search technologies, SaaS-based system integrations.
Salary: $120,000 - $190,000 annually
Type: Full-time
Benefits: Competitive compensation, Medical, Vision and Dental coverage, Flexible work environment, 401k, Company events, Home of…
Technical Support Engineer Palo Alto
Skills & Focus: customer support, technical troubleshooting, SaaS, cloud technologies, communication skills, project planning, data-driven, problem-solving, Customer Success Management, experience with search technologies
About the Company: Glean is on a mission to make knowledge work faster and more humane. They believe that AI will fundamentally transform how people work, building a system of in…
Experience: At least 3 years of industry experience or a Master's with at least 1 year of industry experience.
Salary: $75,000 - $150,000 annually
Type: Full-time
Benefits: Competitive compensation, Medical, Vision and Dental coverage, Flexible work environment and time-off policy, 401k, Com…

Simpplr

Director, Technical Support Redwood City
Skills & Focus: support organization, customer experience, support processes, team management, escalation management, cross-function collaboration, process improvement, support metrics, knowledge base, support transformation
About the Company: Simpplr is an AI-powered platform that unifies the digital workplace to transform the employee experience by streamlining communication, automating workflows, …
Experience: 10+ years in customer facing technical support or customer success roles; 7+ years of people management
Salary: $200,000 - $240,000 USD

Super Micro Computer

Technical Account Manager San Jose
Skills & Focus: Technical Account Manager, post sales management, customer support, engineering teams, sales, troubleshooting, Linux, Virtualization, escalations, communication
About the Company: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyp…
Experience: 5+ years of experience in engineering/IT industry
Salary: $80,000 - $120,000
Benefits: In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as pa…
Technical Account Manager San Jose
Skills & Focus: Technical Account Manager, post-sales management, customer support, engineering teams, escalation point, problem solving, Linux, Virtualization, customer requirements, service solutions
About the Company: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyp…
Experience: 5+ years of experience in engineering/IT industry
Salary: $80,000 - $120,000
Benefits: comprehensive benefits package, participation in bonus and equity award programs

Netapp

Technical Solutions Specialist San Jose
Skills & Focus: cloud, infrastructure, data, technical solutions, customer support, collaboration, engineer, business, possibilities, problem-solving
About the Company: NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or …
Customer Support Account Manager San Jose
Skills & Focus: customer support, data infrastructure, business possibilities, collaboration, problem-solving, intelligent data, remotely, opportunity, candidates, applicants
About the Company: NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer.

Freshworks

Solution Engineer San Mateo
Skills & Focus: Customer Support, enterprise, customer experience, problem-solving, sales team, demonstrations, requirements gathering, RFPs, collaboration, product offerings
About the Company: At Freshworks, we pride ourselves on providing industry-leading, AI-first Customer Experience software. Our customers deliver greater levels of customer engage…

Servicenow

Support Engineer Santa Clara
Skills & Focus: Support Engineer, technical resource, customer support, ServiceNow, troubleshooting, case resolution, communication, problem solving, collaboration, diagnostic tools
About the Company: Provider of enterprise cloud computing solutions
Type: Full-time

Johnson & Johnson

Business Support Specialist - Shockwave Santa Clara
Skills & Focus: Healthcare, Intravascular Lithotripsy, Shockwave Medical, Cardiovascular Disease, Medical Device, Team Support, Process Improvement, Employee Experience, HR Support, Administrative Support
About the Company: A healthcare company specializing in innovative medicine, MedTech, and pharmaceutical solutions.
Salary: $47,150 - $75,383
Type: Full-time
Benefits: Medical, dental, vision, life insurance, disability, retirement plans, paid time off, employee assistance programs

Paloaltonetworks2

Technical Support Professional Santa Clara
Skills & Focus: technical support, customer-focused, service level agreements, troubleshooting, ticketing system, root cause investigations, documentation, customer feedback, issue management, team collaboration
Platinum Support Engineer Santa Clara
Skills & Focus: technical support, troubleshooting, root cause analysis, SLA, customer experience, multi-vendor, post-sales, configurations, bug cycles, 24x7 support
Sr. Product Manager for Global Customer Support Santa Clara
Skills & Focus: product management, customer support, innovation, collaboration, technical support, product development, market analysis, team leadership, infrastructure, security technology

Your Company

Post-Sales Technical Support Specialist Santa Clara
Skills & Focus: technical support, post-sales, troubleshooting, network simulation, root cause analysis, product defects, technical documentation, customer support, software quality, on-call support
About the Company: A leading technology firm specializing in cybersecurity solutions.
Experience: 2-3 years in technical support or related field
Salary: $70,000 - $90,000
Type: Full-time
Benefits: Health insurance, retirement plan, paid time off

Accellor

Production Support Lead Santa Clara
Skills & Focus: support, ticketing, Salesforce, team lead, processes, customer engagement, cloud technology, workflow, support metrics, escalation
About the Company: At Accellor, we are a trusted digital transformation partner that uses best-of-breed Cloud technology to deliver superior customer engagement and business effe…
Experience: 5+ years of experience in technical support, with at least 2 years in a leadership or team lead role

Paloaltonetworks2

Principal Engineering Escalation Engineer Santa Clara
Skills & Focus: customer management, technical skills, telecommunication equipment, Internet traffic, network troubleshooting, network design, Internet applications, protocols, escalations, customer interactions

Palo Alto Networks

Sr. Technical Support Engineer Santa Clara
Skills & Focus: Technical Support, Cybersecurity, Customer Service, Remote, Engineer, Support Engineer, Problem Solving, SaaS, Government Support, Software
About the Company: Leading the way in cybersecurity with innovative solutions and a commitment to fostering a diverse and inclusive workforce.
Type: Full-time

Johnson & Johnson

Technical Support Engineer II Santa Clara
Skills & Focus: Technical Support, Customer Management, Medical Devices, Troubleshooting, Robotics, Capital Equipment, Customer Support, Healthcare Innovation, Remote Support, Technical Assistance
About the Company: Johnson & Johnson is a leading global healthcare company that believes health is everything. They are empowered by healthcare innovation that aims to prevent, …
Experience: A minimum of 6 years of work experience with medical devices; A minimum of 2 years' experience in Technical Support
Salary: 73,000 - 117,300
Type: Full-time
Benefits: Competitive compensation, 401k, pension, medical, dental, and vision insurance, exercise reimbursement, flexible time o…

Palo Alto Networks

Sr. Technical Support Engineer, United States Government, XSOAR Santa Clara
Skills & Focus: technical support, cybersecurity, government, XSOAR, remote, customer service, collaboration, problem-solving, engagement, technical documentation