Last updated: 2025-05-22

42 Customer Success Management jobs in San Jose.

Hiring now: Customer Success Mgr Ai P @ Meta, Vp Customer Exp Customer @ Intuit, Customer Success Mgr Midm @ Commure At, Sr Mgr Order Management @ Egnyte, Vp Of Customer Success @ Dusty Robo, Sr Customer Success Mgr @ Everlaw, Customer Success Mgr For @ Manta Care, Customer Success Mgr @ Playai, Clinical Customer Success @ Hippocrati, Value Risk Strategy Mgr @ Obsidian S.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (26) SaaS (12) AI (9) customer success (8) Account Management (8) Project Management (7) Adoption (5) Enterprise (4) Growth (4) Customer Experience (4)

📍 Locations

Palo Alto (8) Mountain View (7) San Jose (7) San Mateo (6) Santa Clara (6) Redwood City (4) Oakland (2) Burlingame (1) Menlo Park (1)
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Meta

Customer Success Manager, AI Partnerships Burlingame
Skills & Focus: Customer Success, AI, Partnerships, Enterprise, Llama, Adoption, Product Lifecycle, Technical Concepts, Growth, SaaS
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses.
Experience: 5+ years experience in direct enterprise customer success roles
Salary: $159,000/year to $223,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits. Learn more about benefits at Meta.
Customer Success Manager, AI Partnerships Menlo Park
Skills & Focus: Customer Success, AI, Partnerships, Enterprise, Llama, Adoption, Product Lifecycle, Technical Concepts, Growth, SaaS
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses.
Experience: 5+ years experience in direct enterprise customer success roles
Salary: $159,000/year to $223,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits. Learn more about benefits at Meta.

Intuit

VP, Customer Experience, Customer Management & Assisted Customer Mountain View
Skills & Focus: Customer Experience, Leadership, Service Delivery, SaaS, AI, Customer Engagement, Innovation, Technology, Growth, Collaboration
About the Company: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve.
Experience: 15+ years of senior leadership experience in an on-demand technology or SaaS organization
Salary: $311000-420500 (Bay Area California); $293500-397500 (Southern California)
Type: Full-time
Benefits: Competitive compensation package with cash bonus, equity rewards and benefits.
Director, Customer Experience Management - Midmarket Mountain View
Skills & Focus: Customer Experience, Customer Success, Midmarket, Data, Management, Leadership, Strategy, Revenue, Retention, Engagement
About the Company: Intuit is a global technology company that specializes in financial software and tools, empowering consumers, small businesses, and accounting professionals.
Salary: $116,000-$157,000 (varies by location)
Type: Full-time

Commure + Athelas

Customer Success Manager, Mid-Market Scribe Mountain View
Skills & Focus: Customer Success, SaaS, Healthcare, AI, Clinical Documentation, Technical Proficiency, Stakeholder Management, Product Adoption, Relationship Building, Renewal Management
About the Company: Commure and Athelas are transforming healthcare with innovations in AI medical scribe products and solutions that simplify providers' lives.
Experience: 3-5+ years of Customer Success, Account Management, Professional Services, or Consulting experience in a SaaS environment
Salary: $70K – $110K
Type: Full-time
Benefits: Flexible PTO, medical, dental, vision, maternity and paternity leave, subject to change based on location.

Egnyte

Sr Manager - Order Management Mountain View
Skills & Focus: SaaS deployment, team leadership, cross-functional collaboration, process optimization, ARR reporting, problem-solving, GAAP compliance, communication skills, customer success, data analysis
About the Company: Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuab…
Experience: 4 years in SaaS deployment operations
Salary: $150k - $180k annually
Type: Hybrid
Benefits: Competitive salaries and comprehensive benefits, Flexible hours and generous time off, Paid holidays and sick time, 401…

Commure + Athelas

Senior Customer Success Manager, Mid-Market Scribe Mountain View
Skills & Focus: Customer Success, Healthcare, SaaS, AI, Clinical Documentation, Stakeholder Management, Training Sessions, Account Management, Renewals, Product Adoption
About the Company: Commure + Athelas are transforming healthcare with cutting-edge AI medical scribe products, designed to streamline clinical documentation and reduce administra…
Experience: 5-7+ years of Customer Success, Account Management, Professional Services, or Consulting experience in a SaaS environment
Salary: $100K – $140K
Type: Full time
Benefits: Flexible PTO, medical, dental, vision, maternity and paternity leave

Dusty Robotics

VP of Customer Success Mountain View
Skills & Focus: Customer Success, Product Adoption, Team Management, KPI Metrics, Stakeholder Engagement, Problem-solving, Startup Mindset, Communication, Automation, Construction Industry
About the Company: Dusty Robotics is a fast growing venture backed start-up that is developing market changing autonomous robots for the construction industry. Its flagship produ…
Experience: 8+ years in customer success and/or sales with large enterprise clients; 4+ years leading and growing teams of CS professionals
Type: Full-time
Benefits: Unlimited vacation policy, 401k with employer match, reasonable work hours, flexible schedules.

Intuit

Director, Customer Experience Management - Midmarket Mountain View
Skills & Focus: Customer Experience, Management, Midmarket
Salary: $255,500-345,500
Type: Mid Market

Everlaw

Senior Customer Success Manager Oakland
Skills & Focus: customer success, user adoption, product expertise, client relationships, retention, revenue growth, account health, onboarding, coaching, consulting
About the Company: We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbi…
Experience: 8+ years in customer success
Salary: $157,000 - $199,000
Type: Full-time
Benefits: Equity program, 401(k) with company matching, Health, dental, vision insurance, Flexible Spending Accounts, Paid parent…

Manta Cares

Customer Success Manager for Strategic Pharma Accounts Oakland
Skills & Focus: Customer Success Management, Strategic Accounts, Pharmaceutical Partnerships, Client Satisfaction, Project Management, Data-Driven Approach, Account Expansion, Stakeholder Relationship, Operational Processes, Healthcare Technology
About the Company: Manta Cares is a digital health company founded & run by cancer patients, survivors, caregivers, and oncologists. Our team has over 50+ years of healthcare exp…
Experience: 5+ years of customer success or account management experience, with at least 3 years working with pharmaceutical clients
Salary: Competitive base salary with performance bonuses
Type: Full-time
Benefits: Comprehensive medical, vision, and dental insurance, Unlimited PTO, Flexible, hybrid work culture, Team bonding activit…

Playai

Customer Success Manager Palo Alto
Skills & Focus: customer success, support, SaaS, AI, B2B, process improvement, operational efficiency, cross-border collaboration, analytical skills, CRM
About the Company: PlayAI is at the forefront of generative voice and conversational LLMs. With our Speech Synthesis and Voice Cloning models, we are building the state-of-the-ar…
Experience: 3+ years in Customer Success, Support, or Operations roles
Salary: $90K – $140K
Type: Full-time
Benefits: Competitive compensation, equity, and benefits package, including health, dental, vision, and flexible PTO.

Hippocratic Ai

Clinical Customer Success Executive Palo Alto
Skills & Focus: customer success, clinical, nursing, AI, healthcare, implementation, relationships, training, workflows, project management
About the Company: Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibilit…
Experience: A minimum of 5 years of clinical experience/exposure.
Type: Full time
Clinical Customer Success Executive Palo Alto
Skills & Focus: Clinical, Customer Success, Healthcare, AI, Implementation, Training, Relationships, Project Management, Nursing, Workflows
About the Company: Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibilit…
Experience: Minimum of 5 years of clinical experience/exposure.
Type: Full-time
Senior Vice President, Partner Solutions Palo Alto
Skills & Focus: customer success, healthcare, team building, customer relationships, retention, growth, customer advocacy, operational excellence, problem resolution, B2B SaaS
About the Company: Hippocratic AI has developed a safety-focused Large Language Model (LLM) for healthcare. The company believes that a safe LLM can dramatically improve healthca…
Experience: 10+ years in customer success, account management, or related roles, with 5+ years in leadership positions
Type: Full-time

Obsidian Security

Value & Risk Strategy Manager Palo Alto
Skills & Focus: customer-facing, business value, strategic role, SaaS, cybersecurity, workshops, customer success, cross-functional collaboration, value realization, solution delivery
About the Company: Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. We proudly offer the industry's most comprehensive and powerful SaaS…
Experience: Minimum of 5 years in a customer-facing, business value, or strategic role, preferably within SaaS, cybersecurity, or similar industries.
Salary: $131,000 - $157,000 USD
Type: Full-time
Benefits: Competitive compensation with equity and 401k, comprehensive healthcare with dental and vision coverage, flexible paid …

Aisera

Customer Success Manager Palo Alto
Skills & Focus: AI Copilot, Generative AI, Customer Success, Enterprise SaaS, Technical Support, Customer KPIs, Analytical Skills, IT Automation, Communication Skills, Problem-solving
About the Company: Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth thro…
Experience: 7-10 years of experience in Enterprise SaaS in one or more areas of Customer Success, Support, Solution Consulting.
Salary: $130,000 - $150,000 USD
Type: Full-time

Eudia

Customer Success Manager (AI Business Solutions) Palo Alto
Skills & Focus: Customer Success, AI Solutions, Enterprise Software, Strategic Vision, Implementation, Stakeholder Engagement, ROI Measurement, Consulting, Legal Technology, Project Management
About the Company: Eudia is redefining the future of legal work with AI-powered Augmented Intelligence, enabling Fortune 500 legal teams to move faster, manage risk more effectiv…
Experience: 2-3 years of experience in consulting, enterprise software implementation, or equivalent strategic roles
Salary: $125,000 - $160,000
Type: Full-time

Nimble

Manager of Client Partners (Customer Success) Redwood City
Skills & Focus: Client Partners, Customer Success, team management, enterprise relationships, high-growth environment, performance, adoption, long-term growth, customer-facing, coaching
About the Company: Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved…

Dexterity

Sr. Manager, Customer Success Redwood City
Skills & Focus: Customer Success, program management, KPI trends, process improvement, customer satisfaction, strategic relationships, project lifecycle, technical communication, collaboration, expansion opportunities
About the Company: At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving job…
Experience: 10+ years’ total experience, 5+ years in Customer Success Management, Business Development, and/or Strategic Account Management
Salary: $180,000 - $220,000
Type: Full-time
Benefits: equity, comprehensive benefits

Nimble

Director of Client Partners Redwood City
Skills & Focus: Customer Success, pharmacies, team leadership, performance management, client partners, growth, retention, strategy, customer lifecycle, healthcare
About the Company: Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved…

Box

Customer Success Manager Redwood City
Skills & Focus: customer retention, account management, relationship-building, post-sales activity, customer engagement, customer health, change management, strategic business reviews, product improvement requests, enterprise customers
About the Company: Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, …
Experience: 4+ years prior account management experience, 4+ years of experience in SaaS
Salary: $142,000 — $177,500 USD
Type: Full-time
Benefits: healthcare benefits and additional Box Benefits + Perks

Cyberhaven

Customer Success Manager San Jose
Skills & Focus: Customer Advocacy, Retention, Customer Success, Cybersecurity, Data Security, Account Management, Stakeholders, QBRs, Salesforce, Gainsight
About the Company: Cyberhaven is the AI-powered data security company revolutionizing how companies detect and stop the most critical insider threats to their most important data…
Experience: 3+ years of proven experience as a Customer Success Manager, Account Manager, or similar role in the cybersecurity industry.
Salary: 140k - 170k
Type: Hybrid
Benefits: Stock Options, Great Benefits via Kaiser or Cigna, 401k via Fidelity, Flexible time off

Super Micro Computer

Sr. Customer Success Program Manager San Jose
Skills & Focus: Customer Success, Project Management, Technical Sales, Data Center, Customer Satisfaction, KPI, Account Management, Communication, Relationship Management, Efficiency Programs
About the Company: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyp…
Experience: Minimum of 8 years of technical sales/service management experience
Salary: $123,000 - $140,000
Benefits: Comprehensive benefits package, potential participation in bonus and equity award programs
Customer Success Manager San Jose
Skills & Focus: Customer Success, Account Management, Customer Satisfaction, Strategic Account Management, Pricing Strategies, Negotiation, Customer Advocacy, Cross-Functional Coordination, Growth and Innovation, Risk Management
About the Company: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyp…
Experience: 5-8 years
Salary: $110,000 - $133,000
Type: Full-time
Benefits: Comprehensive Benefits including health, dental, vision, and retirement plans; access to bonus and equity programs, alo…

Coactive Ai

Customer Success Manager San Jose
Skills & Focus: Customer Success, Enterprise Accounts, Adoption, Business Value, Customer Experience, Strategy, Feedback Analysis, Product Knowledge, Sales Alignment, Technical Solutions
About the Company: Coactive makes it easy to search, filter, and analyze visual content. Increasingly image and video data captures the content we watch, the products we buy, and…
Experience: 5+ years
Salary: $133,000 - $163,000
Type: Hybrid
Benefits: Equity grants, 100% medical, dental, & vision coverage for you, medical, dental, & vision partially covered for depende…

Super Micro Computer

Customer Success Representative San Jose
Skills & Focus: Customer Success, Account Management, Customer Satisfaction, Pricing Strategies, Negotiation, Risk Management, Growth, Innovation, Cross-Functional Coordination, KPI Accountability
About the Company: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyp…
Experience: 2-4 years of sales or account management experience, preferably in IT or Data Center services.
Salary: $69,000 - $85,000
Benefits: Comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bo…

Manta Cares

Customer Success Manager for Strategic Pharma Accounts San Jose
Skills & Focus: Customer Success Management, Strategic Accounts, Pharmaceutical Partnerships, Client Satisfaction, Project Management, Data-Driven Approach, Account Expansion, Stakeholder Relationship, Operational Processes, Healthcare Technology
About the Company: Manta Cares is a digital health company founded & run by cancer patients, survivors, caregivers, and oncologists. Our team has over 50+ years of healthcare exp…
Experience: 5+ years of customer success or account management experience, with at least 3 years working with pharmaceutical clients
Salary: Competitive base salary with performance bonuses
Type: Full-time
Benefits: Comprehensive medical, vision, and dental insurance, Unlimited PTO, Flexible, hybrid work culture, Team bonding activit…

Interface.Ai

Technical Customer Success Manager San Jose
Skills & Focus: Customer Success, Enterprise Accounts, SaaS, SQL, BI Tools, Client Engagements, Account Management, Technical Discovery, Solution Adoption, Cross-Functional Collaboration
About the Company: interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated A…
Experience: 2-3+ years in a technical account management or customer success role within the enterprise SaaS space
Salary: $128,000 - $150,000 plus variable compensation
Type: Full-time
Benefits: Medical/Dental/Vision Insurance, PTO & Holidays, Life Insurance

Overjet

Customer Success Manager San Mateo
Skills & Focus: Customer Success, SaaS, Enterprise accounts, KPI, Account management, Training, Churn minimization, Upselling, Insurance, Artificial intelligence
About the Company: Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’r…
Experience: 5+ years of experience in customer success in SAAS or similar product
Type: Hybrid workplace, Full-time
Benefits: Competitive Compensation and Equity; Hybrid workplace; 401k plans with a matching program; Medical, Dental and Vision c…
Customer Success Manager - Mid Market San Mateo
Skills & Focus: Customer Success, B2B SaaS, Account Management, Expansion, Upsell, Client Satisfaction, Dental Industry, Data-driven Strategy, Client Relationships, High-growth Startup
About the Company: Overjet is the global leader in dental AI, providing platforms used by dental providers and insurers to improve oral health. Recognized for innovation and work…
Experience: 3+ years in customer success in B2B SaaS
Type: Full-time
Benefits: Competitive compensation, equity, hybrid workplace, health coverage, parental leave, learning stipend, work from home s…

Skydio

Customer Success Manager San Mateo
Skills & Focus: Customer Success, Technical Validation, Implementation, SLED Industries, Agile Development, Customer Relationships, Product Feedback, Enterprise Customers, Project Management, UAS Professionals
About the Company: Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio t…
Experience: Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
Salary: $120,000 - $158,025
Type: Full-time
Benefits: Competitive base salaries, equity in the form of stock options, comprehensive benefits packages including paid vacation…

Tofu

Customer Onboarding Manager San Mateo
Skills & Focus: Customer Onboarding, SaaS, Enterprise, B2B Marketing, Martech, SalesTech, Customer Adoption, Technical Issues, Communication Skills, Proactive
About the Company: Tofu is an early stage generative AI startup located in the SF Bay Area (San Mateo is our HQ) building a unified platform for creating hyper-personalized, omni…
Experience: 3+ years of enterprise CSM/AM/Onboarding experience
Salary: Competitive salary and equity compensation
Type: Full-time
Benefits: Comprehensive health, dental, and vision insurance plans; 401k plan; Unlimited PTO; Extreme opportunities for professio…

Skydio

Customer Success Manager San Mateo
Skills & Focus: Customer Success, Implementation, Adoption, Communication Skills, Project Management, Customer Relationships, Technical Validation, SLED Industries, Unmanned Aircraft Systems, Agile Development
About the Company: Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Sk…
Experience: Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement) and proven track record of implementing new technology.
Salary: $120,000 - $158,025
Type: Full-time
Benefits: Eligible to enroll in benefit plans and take advantage of a variety of incentives and stipends.

Interface.Ai

Technical Customer Success Manager San Mateo
Skills & Focus: Customer Success, Enterprise Accounts, SaaS, SQL, BI Tools, Client Engagements, Account Management, Technical Discovery, Solution Adoption, Cross-Functional Collaboration
About the Company: interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated A…
Experience: 2-3+ years in a technical account management or customer success role within the enterprise SaaS space
Salary: $128,000 - $150,000 plus variable compensation
Type: Full-time
Benefits: Medical/Dental/Vision Insurance, PTO & Holidays, Life Insurance

Leandata

Customer Marketing Manager Santa Clara
Skills & Focus: Customer Marketing, Field Marketing, ABM, B2B SaaS, customer retention, customer expansion, customer advocacy, executive programs, personalized experiences, community building
About the Company: LeanData helps the world’s fastest-growing companies automate, simplify, and accelerate revenue.
Experience: 6+ years of experience in Customer Marketing, Field Marketing, ABM, or related roles in B2B SaaS or technology environments
Salary: $110K – $135K
Type: Full time
Benefits: LeanData covers employee insurance premiums up to 90%, Stock options in LeanData for all full-time employees, Flexible …

Servicenow

Customer Engagement Strategy Practitioners Santa Clara
Skills & Focus: customer engagement, executive practitioners, sales strategy, partnerships, customer success, C-suite, event strategy, storytelling, strategic relationships, data analysis
About the Company: ServiceNow is redefined as a leading enterprise software company, centered on transformation, experience, AI-driven automation, innovation, and growth. They fo…
Type: Full-time

Palo Alto Networks

Senior Customer Success Engineer (Sr. CSE) Santa Clara
Skills & Focus: Customer Success, Product Expertise, SASE, CASB, Deployment, Adoption, Technical Expertise, Strategic Advisor, Escalations, Mentorship

Leandata

Senior Customer Success Manager Santa Clara
Skills & Focus: Customer Success, Salesforce, SaaS, Technical Account Management, Enterprise clients, Risk mitigation, Revenue growth, Strategic planning, Stakeholder engagement, Analytics
About the Company: LeanData helps the world’s fastest-growing companies automate, simplify, and accelerate revenue.
Experience: 4-6 years
Salary: $120K – $160K
Type: Full time
Benefits: LeanData covers employee insurance premiums up to 90%, Stock options, Flexible PTO, 401K plan

Anatomage

Customer Success Manager Santa Clara
Skills & Focus: Customer Success, Customer Service, Team Management, CRM Systems, Customer Relationship Management, Customer Onboarding, KPI Tracking, Analytical Skills, Human Anatomy, Customer Satisfaction
About the Company: Anatomage is committed to transcending the limitations of existing medical education with innovative products that elevate the teaching and learning process. O…
Experience: 5+ years of experience in customer service or customer support position strongly preferred
Salary: $90,000.00 - $130,000.00 Annual
Type: Full-time
Benefits: Health, Dental, and Vision care for you and your family, 401K savings plan with employer matching, Generous PTO leave a…

Servicenow

Group Vice President (GVP), Support Account Management (SAM) Santa Clara
Skills & Focus: Support Account Management, Customer Service, Support, AI, Enterprise, Leadership, Support offerings, Customer experience, Operational excellence, Innovation