Last updated: 2025-05-22

77 Technical And Product Support jobs in San Francisco.

Hiring now: Dev Support Ops Mgr Nonte @ Meta, Support Spec @ Replit, Enterprise Sr Technical S @ Qualys, Sr Customer Support Engr @ Spx Techno, Biz Support Engr Messagin @ Meta Platf, Technical Support Engr Ta @ Intuit, Support Engr @ Earnin, Customer Exp Analyst @ Center For, Customer Support Engr @ Spinai, Designated Technical Supp @ Glean.Explore more at at kaamvaam.com

🔥 Skills

technical support (27) customer support (21) troubleshooting (15) customer experience (14) collaboration (14) Technical Support (12) SaaS (11) problem-solving (11) Customer Support (8) problem solving (7)

📍 Locations

San Francisco (47) Santa Clara (11) Mountain View (4) Foster City (3) Menlo Park (3) Palo Alto (3) Burlingame (2) Fremont (1) Oakland (1) Redwood City (1)
🔍 Go to full job search

Meta

Developer Support Operations Manager, Non-Technical Burlingame
Skills & Focus: developer support, customer support, operational leadership, process management, cross-functional teams, customer experience, content development, efficiency analysis, outsourcing management, project management
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years of experience in developer support, customer support, customer experience, or similar roles.
Salary: $129,000/year to $185,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including bonus, equity.
Developer Support Operations Manager, Proactive and Social Burlingame
Skills & Focus: developer support, customer support, operations expert, technical developer support, cross-functional teams, process improvement, social listening, developer experience, project management, data centric
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years of experience in developer support, customer support, customer experience, or similar roles.
Salary: $129,000/year to $185,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits which include individual compensation not limited to hourly rate, monthly rate, or annual salary, …

Replit

Support Specialist Foster City
Skills & Focus: Customer Support, Zendesk, Billing, Product Issues, Support Team, Knowledge Base, Improvements, On-boarding, Collaboration, Documenting User Stories
About the Company: Replit is the fastest way to turn ideas into software using AI-powered technologies that facilitate app creation and deployment directly from a browser.
Experience: Experience in Customer Support
Salary: $70K - $100K
Type: Full-time
Benefits: Competitive Salary & Equity, 401(k) Program, Health, Dental, Vision and Life Insurance, Short Term and Long Term Disabi…

Qualys

Enterprise Sr. Technical Support Project Manager Foster City
Skills & Focus: customer engagement, technical support, product defects, feature requests, account retention, customer experience, project management, incident management, stakeholder communication, Root Cause Analysis
About the Company: Qualys is a leading provider of cloud-based security and compliance solutions.
Experience: 7+ years of customer-facing experience with a focus on technical support project management.
Salary: $115,000 - $135,000
Type: Full-time

Replit

Support Engineering Manager Foster City
Skills & Focus: technical support, troubleshooting, automation, Zendesk, collaboration, coding, documentation, self-service, upskilling, process improvements
About the Company: Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural languag…
Type: Full-time
Benefits: Flexible Work Hours, Competitive Salary & Equity, Home Office Set-Up Stipend, Health, Dental, Vision and Life Insurance…

Spx Technologies

Sr. Customer Support Engineer Fremont
Skills & Focus: Customer support, RF monitoring, Technical problem solving, Training, Communication, Documentation, Customer service, Electronics, Field service, Project management
About the Company: SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection…
Experience: 5+ years of experience in Technical Support or Field Service of electronic equipment
Salary: $105,000 - $122,500
Type: Full-time
Benefits: Generous and flexible paid time off, competitive health insurance plans, 401(k) match, educational assistance, leadersh…

Meta

Business Support Engineer Menlo Park
Skills & Focus: technical support, Cloud APIs, integration, troubleshooting, customer service, cross-functional teams, performance monitoring, partner solutions, documentations, technical relationships
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 4+ years
Salary: $109,000/year to $165,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Medical, dental, vision, 401k, paid parental leave and more.
Business Support Engineer Menlo Park
Skills & Focus: Support Engineer, Technical Support, Cloud Infrastructure, API Development, SaaS, Cross-Functional, Customer Service, Problem Solving, Technical Documentation, Integration
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses.
Experience: 4+ years of experience as a Support Engineer, Service Engineer or similar
Salary: $109,000/year to $165,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including bonus, equity, and other compensations.

Meta Platforms, Inc.

Business Support Engineer, Messaging and Product Growth Menlo Park
Skills & Focus: SMS solutions, VPN connections, Header Enrichment, technical support, mobile operator, SMSC, SSL VPN, software debugging, network protocols, technical documentation
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 60 months
Salary: $180,574/year to $190,740/year + bonus + equity + benefits
Type: Full Time
Benefits: In addition to base compensation, Meta offers benefits.

Intuit

Technical Support Engineer - Tax Lead Mountain View
Skills & Focus: Technical Support, Tax, Engineer, Customer Success, Software Engineering, Data Management, Hybrid Work, Finance, Business Management, Accounting
About the Company: Intuit is a global technology company that develops financial and business management software for small businesses, consumers, and accountants.
Salary: $128,500 - $174,000
Type: Full-time

Earnin

Support Engineer Mountain View
Skills & Focus: technical support, payroll applications, customer issues, cross-functional teams, process improvements, communication, problem-solving, support tickets, customer relationships, product defects
About the Company: As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the …
Experience: 3+ years of B2B customer support within Payroll or Human Capital Management (HCM) applications.
Salary: $123,300-150,700 + equity + benefits
Type: Full-time

Intuit

Service and Support Representative Mountain View
Skills & Focus: Software Engineering, Data, Customer Success, Tax, Product Management, Corporate Strategy, Legal, Information Technology, Marketing, Human Resources
Salary: $149,000 - $195,000
Type: Full-time
Partnership Technical Support Engineer - Tax Lead Mountain View
Skills & Focus: Technical Support, API, Collaboration, Problem-solving, Customer Satisfaction, Incident Management, Stakeholder Engagement, Leadership, Tax Principles, Software Engineering
About the Company: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve, with approximately 100 million customers usi…
Experience: Minimum 5+ years of experience in client or partner-facing technical support.
Salary: $141,000 - $190,500
Type: Full-time
Benefits: This position will be eligible for a cash bonus, equity rewards and benefits.

Center For Elders' Independence

Customer Experience Analyst Oakland
Skills & Focus: Customer Experience, IT Support, Training, Technical Issues, Documentation, Service Delivery, Problem Management, Customer Satisfaction, IT Training, IT Policies
About the Company: Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care pla…
Experience: 5+ years in IT support and/or customer experience roles
Salary: USD 30.10 - 45.15 Hourly

Spin.Ai

Customer Support Engineer Palo Alto
Skills & Focus: customer support, SaaS, data protection, cyber defense, customer satisfaction, product knowledge, issue investigation, complaint resolution, customer relations, service specifications
About the Company: Spin.AI is a SaaS Security company based in Palo Alto, CA and Los Angeles, CA, protecting enterprises against SaaS ransomware, Shadow IT, non-compliance, data …

Glean

Designated Technical Support Engineer Palo Alto
Skills & Focus: technical support, customer experience, troubleshooting, knowledge management, SaaS, cloud technologies, problem solving, customer solutions, API, data-driven
About the Company: Glean is building a system of intelligence for every company, integrating AI with knowledge to make information accessible and actionable. Founded by former en…
Experience: Experience in Customer Solutions Engineering, Support Engineering, or Professional Services; Hands-on experience in Search technologies, SaaS-based system integrations.
Salary: $120,000 - $190,000 annually
Type: Full-time
Benefits: Competitive compensation, Medical, Vision and Dental coverage, Flexible work environment, 401k, Company events, Home of…
Technical Support Engineer Palo Alto
Skills & Focus: customer support, technical troubleshooting, SaaS, cloud technologies, communication skills, project planning, data-driven, problem-solving, Customer Success Management, experience with search technologies
About the Company: Glean is on a mission to make knowledge work faster and more humane. They believe that AI will fundamentally transform how people work, building a system of in…
Experience: At least 3 years of industry experience or a Master's with at least 1 year of industry experience.
Salary: $75,000 - $150,000 annually
Type: Full-time
Benefits: Competitive compensation, Medical, Vision and Dental coverage, Flexible work environment and time-off policy, 401k, Com…

Simpplr

Director, Technical Support Redwood City
Skills & Focus: support organization, customer experience, support processes, team management, escalation management, cross-function collaboration, process improvement, support metrics, knowledge base, support transformation
About the Company: Simpplr is an AI-powered platform that unifies the digital workplace to transform the employee experience by streamlining communication, automating workflows, …
Experience: 10+ years in customer facing technical support or customer success roles; 7+ years of people management
Salary: $200,000 - $240,000 USD

Datadog

Senior TS Operations Engineer - Zendesk San Francisco
Skills & Focus: Zendesk Support, Support delivery, System performance, Automation, APIs, System upgrades, Platform governance, Troubleshooting, Support stack, AI

Osaro

Technical Support Engineer San Francisco
Skills & Focus: Technical Support, AI, Robotics, Python, SQL, Unix, Troubleshooting, Customer Satisfaction, Automation, Communication
About the Company: OSARO is a San Francisco-based startup at the forefront of deep learning and robotics, empowering robots with unparalleled autonomy to tackle complex tasks.
Experience: 2+ years of technical support or software development experience
Salary: $100,000 - $160,000 a year
Type: Full-time
Benefits: Health, dental, vision, and commuter benefits; Generous PTO; 401(k) retirement plan; Paid parental leave with flexible …

Datadog

Director, Technical Support Engineering San Francisco
Skills & Focus: Technical Support Engineering, Global Collaboration, Process Improvement, Customer-centric, Scaling, Analytics, Leadership, Mentoring, Escalation Management, Cross-functional
About the Company: Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We enable digital transformation, cloud migration, and infrastruc…
Experience: Experienced in leading technical support teams, with a focus on global collaboration and process implementation.
Salary: $178,000 — $232,000 USD
Type: Full-time
Benefits: Healthcare, dental, parental planning, mental health benefits, 401(k), paid time off, fitness reimbursements, stock opt…

Comulate

Product Support Specialist San Francisco
Skills & Focus: customer support, B2B SaaS, troubleshooting, customer success, product feedback, onboarding, training, documentation, implementation, communication
About the Company: Comulate is transforming the insurance back office with AI, aiming to reinvent expensive and time-consuming accounting processes in the insurance industry.
Experience: 2+ years of support experience at a B2B SaaS company
Salary: $80K – $120K
Type: Full-time
Benefits: Competitive base salary and generous equity, generous medical/dental/vision benefits, 401K plan enrollment, flexible ti…

Stripe

AMER West Help Desk Manager San Francisco
Skills & Focus: IT Leader, Help Desk Manager, Customer Service, Technical Support, IT Services, Automation, Operational Efficiencies, Cross-functional Projects, Analytical Skills, Empathetic Leadership
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 2+ years Management experience in IT Operations, Service Desk, Technology Support and Customer Service
Type: Full-time

Openai

Senior Support Engineer San Francisco
Skills & Focus: technical support, API, troubleshooting, customer relations, engineering, problem solving, application development, technical guidance, collaboration, customer success
About the Company: OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the bounda…
Experience: 5+ years of experience in technical support engineering or software engineering roles, with application development experience, ideally in tech startups or fast-paced environments.
Salary: $220K – $280K
Type: Full time
Benefits: Medical, dental, and vision insurance for you and your family; mental health and wellness support; 401(k) plan with 50%…

Figma

Technical Learning Specialist San Francisco
Skills & Focus: technical support, training programs, SaaS products, customer queries, learning materials, collaboration, training effectiveness, cross-functional teams, employee development, customer satisfaction
About the Company: Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams brainstorm, design and build bet…
Experience: 3-5 years
Salary: $122,000 - $215,000 USD
Type: Full-time
Benefits: Figma offers equity to employees, along with health, dental & vision, retirement with company contribution, parental le…

Strava

Technical Support Representative San Francisco
Skills & Focus: technical support, customer support, troubleshooting, GPS data, problem-solving, Zendesk, JIRA, knowledge management, athlete engagement, cross-functional collaboration
About the Company: Strava is the app for active people. With over 150 million athletes in more than 190 countries, it’s more than tracking workouts—it’s where connection, motivat…
Experience: 3+ years of experience in a technical support role.
Salary: $28.50 - $33.00 hourly
Type: Full-time
Benefits: For detailed information on benefits, please refer to the benefits document linked in the job posting.

Intercom

Senior Solutions Architect San Francisco
Skills & Focus: AI-powered customer service, technical advisor, API integrations, automation workflows, security reviews, customer success, SaaS, REST APIs, problem-solver, customer support technologies
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 6+ years
Salary: $169,275 - $196,725
Type: Full-time
Benefits: Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation revi…

Airbyte

Technical Support Manager San Francisco
Skills & Focus: technical support, team management, customer satisfaction, SLA, escalation protocols, cloud platforms, Zendesk, Jira, interpersonal skills, data integration
About the Company: Airbyte is the open-source standard for Data Movement. We enable data teams to move data from applications, APIs, unstructured sources, and databases to data w…
Experience: 3–5 years of people management experience in technical support or a similar customer-facing engineering role.
Salary: $130,000 - $155,000
Type: Full-time
Benefits: Unlimited paid time off, Parental leave, Sponsored travel, Open book policy, Continuous learning/training, Competitive …

Datadog

Technical Escalations Engineer 2 (Cloud Integrations) San Francisco
Skills & Focus: cloud providers, AWS, Azure, GCP, technical escalation, Customer support, cloud infrastructure, investigate issues, technical expertise, mentoring
Experience: 2+ years in multi-channel technical support at a SaaS company
Salary: $85,000 — $113,000 USD
Technical Support Engineer - Skillbridge Veteran Program (Contract) San Francisco
Skills & Focus: technical support, client interactions, product demo, onboarding, service member, program, team, communication, customer success, Linux
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Active duty service member approved via the Skillbridge Program
Type: Contract
Benefits: Best-in-breed onboarding, intra-departmental mentor and buddy program, continuous professional development, product tra…

Assembled

Technical Support - AI San Francisco
Skills & Focus: Technical Support, Customer Support, SaaS, AI, SQL, APIs, Troubleshooting, Customer empathy, Communication, Growth mindset
About the Company: Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, bett…
Experience: 2+ years in a technical customer-facing role at a SaaS company (AI experience preferred)
Salary: $80K – $115K
Type: Full time
Benefits: Generous medical, dental, and vision benefits; Paid company holidays, sick time, and unlimited time off; Monthly credit…

Openai

User Operations Generalist San Francisco
Skills & Focus: user operations, technical support, problem solving, customer support, SaaS, troubleshooting, process improvements, team collaboration, innovation, customer feedback
About the Company: OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the bounda…
Experience: 5+ years
Salary: $180K – $235K
Type: Full time
Benefits: Medical, dental, and vision insurance, mental health/wellness support, 401(k) plan with 50% matching, generous time off…

Circleci

Support Engineer San Francisco
Skills & Focus: Support Engineer, technical support, Customer Engineering, CI/CD, support tickets, troubleshooting, Knowledge Articles, customer feedback, DevOps, automation
About the Company: CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub where code moves from idea to deliv…
Experience: 2+ years in technical product support or engineering
Salary: $62,000 - $90,000 USD (varies by zone)
Type: Full-time

Browserbase

Customer Engineer San Francisco
Skills & Focus: Technical Support, Customer Onboarding, Self-Service Enablement, Technical Documentation, Customer Success, Product Feedback, Integration Support, Customer Training, browser automation, web technologies
About the Company: Browserbase powers web browsing capabilities for AI agents and applications. We manage headless browser infrastructure for automations that interact with websi…
Experience: 3+ years of experience in customer-facing technical roles
Type: Full time
Benefits: health insurance, tech setup, flexible time off, and office snacks

Rocket Money

Team Leader, Bill Negotiations Operations San Francisco
Skills & Focus: customer experience, bill negotiation, team performance management, coaching, mentoring, process improvements, standard operating procedure, training documentation, B2C technology, customer service
About the Company: Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their f…
Experience: You have at least 3 years of experience in a customer service, or relevant role
Salary: $50,000 - $65,000/year + bonus + benefits
Type: Full-time
Benefits: Health, Dental & Vision Plans, Life Insurance, Long/Short Term Disability, Competitive Pay, 401k Matching, Team Member …

Retool

Support Engineering Lead San Francisco
Skills & Focus: Technical Customer Experience, Support Engineering, management, customer support, B2B enterprise software, data architecture, networking, KPI, cross-functional, continuous improvement
About the Company: Retool is building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, mak…
Experience: 4+ years leading technical customer facing teams at a senior manager or director level, 6+ years of experience working in a Support Engineering function for developer focused products.
Salary: $169,300 - $229,100 USD
Type: Full-time
Benefits: comprehensive benefit plan, including medical, dental, vision, and 401(k)

Modern Treasury

Technical Support Specialist San Francisco
Skills & Focus: Technical Support, Customer Support, APIs, SQL, Incident Management, Reconciliation Operations, Project Management, Process Improvement, Data-driven, Customer Feedback
About the Company: Modern Treasury is the operating system for money movement. Our payment operations platform combines a suite of APIs and dashboards to help companies unlock ne…
Experience: 4+ years experience in customer facing roles at B2B SaaS companies

Explo

Solutions Engineer San Francisco
Skills & Focus: customer support, technical questions, data infrastructure, customer journey, voice of the customer, technical issues, product improvements, SQL, Javascript, APIs
About the Company: Explo makes it easy for companies to build customer-facing dashboards, replacing the need for a full-fledged analytics team. We’re a well funded, early stage s…
Experience: Previous experience in a customer-facing role is a plus
Salary: Competitive compensation range from $120k to $180k
Benefits: Unlimited PTO, Monthly lunch stipend, One Medical membership, 401k, Comprehensive health, vision and dental insurance

Monzo

Customer Support Specialist (US Remote or Hybrid) San Francisco
Skills & Focus: customer support, fintech, digital banking, customer service, problem solver, financial crime, investigating complex problems, fast-paced, remote, US expansion
About the Company: Monzo is a leading financial technology company focused on creating innovative digital banking solutions and expanding its US presence.
Experience: Previous experience providing customer support via phone, email, or chat; experience in tech or financial services preferred
Salary: $42,000 - $52,000
Type: Full-time
Benefits: Benefits include a learning budget of $1,500/year and various other perks.

Mercury

Support Team Lead San Francisco
Skills & Focus: support, leadership, customer support, banking system, API issues, cross-functional, data visualization, process improvement, support team, growth
About the Company: Mercury is a financial technology company building a complete finance stack for startups, offering banking services through partners. Since its launch in 2019,…
Experience: 2+ years of experience leading support or user-facing teams

Alchemy

Customer Engineering Role San Francisco
Skills & Focus: customer experience, technical support, stakeholder management, product feedback, blockchain, crypto, analytical skills, problem solving, communication skills, startups
About the Company: Alchemy is the only complete developer platform that offers the powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infra…
Experience: 1+ years of experience in a software development role
Salary: $120,000 - $300,000 annually
Type: Full-time
Benefits: Competitive compensation including base salary and equity, comprehensive medical, dental, and vision coverage, 401k, un…

Intercom

Senior Forward Deployed Engineer San Francisco
Skills & Focus: Customer Experience, AI Customer Service, SaaS, Software Engineering, Collaboration, REST APIs, Technical Advisor, Customer Success, Product Feedback, Problem Solving
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Salary: $175,750 - $247,250
Type: Full-time
Benefits: Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation revi…

Alchemy

Solutions Engineer San Francisco
Skills & Focus: technical support, customer experience, customer needs, product feedback, stakeholder relationships, product development, blockchain technologies, Web3, analytical skills, troubleshoot technical issues
About the Company: Alchemy is the only complete developer platform that offers powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infrastru…
Experience: 1+ years of experience in a software development role
Salary: $120,000 - $200,000 annually
Type: Full-time
Benefits: Comprehensive medical, dental, and vision coverage, 401k, unlimited flexible time off

Intercom

Senior Sales Engineer San Francisco
Skills & Focus: Customer Experience, AI, Technical Discovery, Pre-sales, Sales Cycle, Proof of Concept, Technical Expertise, Collaboration, Empathy, Problem-solving
About the Company: Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Experience: Minimum of 7 years
Salary: $212,750 - $247,250 OTE
Type: Full-time
Benefits: Competitive salary, meaningful equity, comprehensive medical, dental, and vision coverage, flexible paid time off, 401k…

Contact Government Services, Llc

Senior User Support Specialist San Francisco
Skills & Focus: senior, user support, technical support, web conferencing, training, troubleshooting, Zoom, Skype for Business, WebEx, Adobe Connect
About the Company: CGS simplifies and enhances government bureaucracy through the optimization of human, technical, and financial resources.
Experience: 4+ years demonstrated experience
Salary: $56,696.64 - $72,895.68 a year
Type: Full-time
Benefits: Health, Dental, and Vision; Life Insurance; 401k; Flexible Spending Account; Paid Time Off and Observance of State/Fede…

Chalk

Support Engineer San Francisco
Skills & Focus: technical support, Python, SQL, troubleshooting, problem-solving, customer support, platform, diagnosing issues, collaboration, ML infrastructure
About the Company: Building the data platform that powers the future of machine learning applications, aiming to remove complexity, latency, and scale barriers.
Salary: $90K - $150K
Type: Full-time
Benefits: Comprehensive medical, dental, and vision insurance; FSA, HSA; retirement savings; company holidays; personal time off;…

Servicenow

Technical Support Engineer - UX San Francisco
Skills & Focus: technical support, AI, web troubleshooting, customer service, diagnostic tools, collaborative, problem solving, platform functionalities, diagnostic tools, technical issues
About the Company: ServiceNow is a global market leader in AI-enhanced cloud-based platform technology, providing solutions to over 8,100 customers, including 85% of the Fortune …
Experience: 0-2+ years customer facing technical support experience

Stripe

Technical Account Manager San Francisco
Skills & Focus: client-facing, enterprise, API, SQL, technical troubleshooting, business-level conversations, project management, organizational skills, client relationship management, process friction
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 5+ years experience in enterprise level client-facing work

Persona

Core Solutions Engineer San Francisco
Skills & Focus: technical support, customer engagement, solutions engineering, relationship building, APIs, web development, problem-solving, multitasking, collaboration, customer success
About the Company: Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more impor…
Experience: 3+ years
Salary: $100,000 - $130,000 a year
Type: Full-time
Benefits: Medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benef…

11x

Technical Support Engineer San Francisco
Skills & Focus: technical support, customer experience, troubleshooting, documentation, collaboration, SaaS, customer support tools, proactive, B2B, AI
About the Company: At 11x, we're building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best—creating, innovating, and b…
Experience: 3-8 years
Type: Full-time

Airtable

Base Optimization Specialist San Francisco
Skills & Focus: customer support, consultative, problem solving, workflow design, training, consulting, customer experience, communication, relationship building, product feedback
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Experience: 2+ years in a customer-facing role

Mercury

Customer Trust Strategist San Francisco
Skills & Focus: Customer Support, Legal, Legal Support, Compliance, Customer Experience, Escalation Process, Training Programs, Process Improvement, Communication, Problem-Solving
About the Company: Mercury is focused on providing banking and financial solutions to startups, enabling them to achieve their goals with ease.
Experience: 3-5 years of experience in legal support, legal operations, or a related field
Salary: $95,600 - $132,800 USD or CAD 100,400 - 125,500
Benefits: includes base salary, equity (stock options), and benefits

Crusoe

Cloud Support Engineer San Francisco
Skills & Focus: Customer Support, Troubleshooting, Cloud, Networking, Azure, AWS, GCP, Documentation, Customer Advocacy, Problem Solving
About the Company: Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated, purpose-built AI infrastructure solution…
Experience: 3-5 years in a customer support role
Salary: $140,000 - $165,000 + Bonus
Type: Full-time
Benefits: Hybrid work schedule, industry competitive pay, Restricted Stock Units, health insurance options, employer contribution…

Sigma Computing

Technical Support Engineer San Francisco
Skills & Focus: technical support, analytics, SQL proficiency, data modeling, collaboration, cloud service, performance, issue resolution, customer support, business intelligence
About the Company: Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for t…
Experience: 2+ years of industry experience supporting enterprise products for data analytics.
Salary: $90k - $125k
Type: Full-time
Benefits: Equity, Generous health benefits, Flexible time off policy, Paid bonding time for all new parents, Traditional and Roth…

Inscribe

Customer Engineer San Francisco
Skills & Focus: Customer Engineer, API, fraud prevention, programming, scripting, cloud infrastructure, problem-solving, technical documentation, customer experience, financial security
About the Company: At Inscribe, we're on a mission to enable instant trust in financial services by building an AI workforce for risk teams. We pioneered AI Document Fraud detect…
Benefits: Competitive salary and meaningful equity, Comprehensive healthcare, Unlimited vacation policy, 401(k) and pension plans…

Braze

Escalation Management Lead San Francisco
Skills & Focus: escalation management, customer satisfaction, process improvement, cross-functional collaboration, technical communication, data-driven decision-making, problem-solving, protocol optimization, performance metrics, root cause analysis
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 10+ years
Salary: $117,400.00 - $143,500.00/year
Type: Full-time
Benefits: Competitive compensation which may include equity, comprehensive benefits covering medical, dental, vision, life, and d…

Assembled

Solutions Engineer San Francisco
Skills & Focus: Customer Success, AI-powered, Support Operations, SaaS, Product Adoption, Workflow Management, Customer Feedback, AI Tools, Technical Aptitude, Innovation
About the Company: Assembled builds the infrastructure that underpins exceptional customer support, empowering companies to deliver faster, better service at scale. Their solutio…
Experience: 5+ years in customer success or implementation at a fast-growing SaaS company, or experience in top-tier management consulting or hands-on project management.
Salary: $120K – $180K
Type: Full-time
Benefits: Generous medical, dental, and vision benefits; paid holidays, sick leave, unlimited time off; monthly credits for profe…

Levelpath

Customer Support Specialist San Francisco
Skills & Focus: customer experience, customer support, B2B SaaS, product documentation, problem-solving, stakeholder communication, Zendesk, Salesforce, team collaboration, fast-paced environment
About the Company: Levelpath is a mobile-first platform that’s powered by AI, revolutionizing the modern procurement software industry. We're focused on delivering delightful use…
Experience: 4-6 years in a customer-facing/customer-management role
Salary: $62,000- $120,000
Type: Full-time
Benefits: 100% Medical, dental, and vision insurance; Flexible PTO, Parental Leave, Sick Leave; Competitive compensation and equi…

Cloudflare

Customer Solutions Engineer San Francisco
Skills & Focus: technical advisor, customer lifecycle, Cloudflare platform, customer retention, technical best practices, relationship building, technical escalations, scripting language, OSI model, Cloudflare products
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: 5-8 years of prior post-sales customer relationship management
Salary: $125,000 - $202,000
Type: Full-time

Factory

Customer Engineer San Francisco
Skills & Focus: Customer Journey Management, Proactive Customer Guidance, Technical Support, Data-Driven Product Insights, Engineering Liaison, Customer success, Onboarding, Technical queries, Problem-solving skills, Analytical skills
About the Company: Factory delivers exceptional experiences for our customers, focusing on creating obsessed customers through close support and strong partnerships.
Experience: 2-3 years
Type: Full time

Airbyte

Self Managed Support Engineer San Francisco
Skills & Focus: Data Engineering, Support Engineer, Kubernetes, Docker, Python, APIs, SQL, NoSQL, Technical Support, Automation
About the Company: Airbyte is the open-source standard for Data Movement. We enable data teams to move data from applications, APIs, unstructured sources, and databases to data w…
Experience: 3+ years in roles such as Data Engineering, Data Analysts, DevOps, or QA Engineers; or 5+ years as a Layer 2 Technical Support Engineer.
Salary: $100,000 - $120,000 base salary
Type: Full-time
Benefits: Unlimited paid time off, paid parental leave, competitive benefits package including medical, dental, and vision insura…

Harvey

User Operations Specialist San Francisco
Skills & Focus: customer support, problem-solving, empathetic, enterprise customers, communication skills, technical support, collaboration, customer experience, API understanding, CRM systems
About the Company: Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows.
Experience: 2+ years proven experience in a customer support role, preferably in a high-tech or fast-paced environment providing 'white glove' or 'premium support' to large enterprise customers.
Salary: $90K – $130K
Type: Full-time
Benefits: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.

Hivemapper

Network Community Manager San Francisco
Skills & Focus: troubleshooting, user tickets, app, dashcam, collaboration, engineers, testing, customer support, network, users
About the Company: Hivemapper is building the world's freshest map using street-level imagery contributed by a community of everyday drivers, large fleets, and everyone in betwee…
Type: Full-time

Crusoe

Cloud Support Engineer San Francisco
Skills & Focus: Customer Support, Troubleshooting, Cloud Knowledge, Cross-Functional Collaboration, Problem Solving, Documentation, Customer Advocacy, Technical Position, Communication Skills, Public Cloud Technologies
About the Company: Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated, purpose-built AI infrastructure solution…
Experience: 3-5 years in a customer support role
Salary: $140,000 - $165,000 + Bonus
Type: Full-time
Benefits: Hybrid work schedule, Industry competitive pay, Restricted Stock Units, Health insurance package, Employer contribution…

Sofar

Customer Support Manager San Francisco
Skills & Focus: customer support, customer success, leadership, support systems, team management, pre-sales support, hardware products, customer insights, collaboration, Hubspot
About the Company: Sofar is on a mission to connect the world’s oceans. We design, build, and deploy the largest privately owned network of marine weather sensors to power the wo…
Experience: 5+ years of professional experience in customer support, customer success or related fields.
Salary: $92,000 - $109,000
Type: Full-time

Freshworks

Solution Engineer San Mateo
Skills & Focus: Customer Support, enterprise, customer experience, problem-solving, sales team, demonstrations, requirements gathering, RFPs, collaboration, product offerings
About the Company: At Freshworks, we pride ourselves on providing industry-leading, AI-first Customer Experience software. Our customers deliver greater levels of customer engage…

Servicenow

Support Engineer Santa Clara
Skills & Focus: Support Engineer, technical resource, customer support, ServiceNow, troubleshooting, case resolution, communication, problem solving, collaboration, diagnostic tools
About the Company: Provider of enterprise cloud computing solutions
Type: Full-time

Johnson & Johnson

Business Support Specialist - Shockwave Santa Clara
Skills & Focus: Healthcare, Intravascular Lithotripsy, Shockwave Medical, Cardiovascular Disease, Medical Device, Team Support, Process Improvement, Employee Experience, HR Support, Administrative Support
About the Company: A healthcare company specializing in innovative medicine, MedTech, and pharmaceutical solutions.
Salary: $47,150 - $75,383
Type: Full-time
Benefits: Medical, dental, vision, life insurance, disability, retirement plans, paid time off, employee assistance programs

Paloaltonetworks2

Technical Support Professional Santa Clara
Skills & Focus: technical support, customer-focused, service level agreements, troubleshooting, ticketing system, root cause investigations, documentation, customer feedback, issue management, team collaboration
Platinum Support Engineer Santa Clara
Skills & Focus: technical support, troubleshooting, root cause analysis, SLA, customer experience, multi-vendor, post-sales, configurations, bug cycles, 24x7 support
Sr. Product Manager for Global Customer Support Santa Clara
Skills & Focus: product management, customer support, innovation, collaboration, technical support, product development, market analysis, team leadership, infrastructure, security technology

Your Company

Post-Sales Technical Support Specialist Santa Clara
Skills & Focus: technical support, post-sales, troubleshooting, network simulation, root cause analysis, product defects, technical documentation, customer support, software quality, on-call support
About the Company: A leading technology firm specializing in cybersecurity solutions.
Experience: 2-3 years in technical support or related field
Salary: $70,000 - $90,000
Type: Full-time
Benefits: Health insurance, retirement plan, paid time off

Accellor

Production Support Lead Santa Clara
Skills & Focus: support, ticketing, Salesforce, team lead, processes, customer engagement, cloud technology, workflow, support metrics, escalation
About the Company: At Accellor, we are a trusted digital transformation partner that uses best-of-breed Cloud technology to deliver superior customer engagement and business effe…
Experience: 5+ years of experience in technical support, with at least 2 years in a leadership or team lead role

Paloaltonetworks2

Principal Engineering Escalation Engineer Santa Clara
Skills & Focus: customer management, technical skills, telecommunication equipment, Internet traffic, network troubleshooting, network design, Internet applications, protocols, escalations, customer interactions

Palo Alto Networks

Sr. Technical Support Engineer Santa Clara
Skills & Focus: Technical Support, Cybersecurity, Customer Service, Remote, Engineer, Support Engineer, Problem Solving, SaaS, Government Support, Software
About the Company: Leading the way in cybersecurity with innovative solutions and a commitment to fostering a diverse and inclusive workforce.
Type: Full-time

Johnson & Johnson

Technical Support Engineer II Santa Clara
Skills & Focus: Technical Support, Customer Management, Medical Devices, Troubleshooting, Robotics, Capital Equipment, Customer Support, Healthcare Innovation, Remote Support, Technical Assistance
About the Company: Johnson & Johnson is a leading global healthcare company that believes health is everything. They are empowered by healthcare innovation that aims to prevent, …
Experience: A minimum of 6 years of work experience with medical devices; A minimum of 2 years' experience in Technical Support
Salary: 73,000 - 117,300
Type: Full-time
Benefits: Competitive compensation, 401k, pension, medical, dental, and vision insurance, exercise reimbursement, flexible time o…

Palo Alto Networks

Sr. Technical Support Engineer, United States Government, XSOAR Santa Clara
Skills & Focus: technical support, cybersecurity, government, XSOAR, remote, customer service, collaboration, problem-solving, engagement, technical documentation