Last updated: 2025-05-22

96 Customer Success Manager jobs in San Francisco.

Hiring now: Customer Success Mgr Ai P @ Meta, Vp Customer Exp Customer @ Intuit, Customer Success Mgr Midm @ Commure At, Sr Mgr Order Management @ Egnyte, Vp Of Customer Success @ Dusty Robo, Sr Customer Success Mgr @ Everlaw, Customer Success Mgr For @ Manta Care, Customer Success Mgr @ Playai, Clinical Customer Success @ Hippocrati, Value Risk Strategy Mgr @ Obsidian S.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (45) SaaS (27) customer success (27) Onboarding (12) AI (11) cross-functional collaboration (11) Account Management (11) retention (10) account management (10) Project Management (9)

📍 Locations

San Francisco (73) Palo Alto (9) Mountain View (7) Redwood City (3) Oakland (2) Burlingame (1) Menlo Park (1)
🔍 Go to full job search

Meta

Customer Success Manager, AI Partnerships Burlingame
Skills & Focus: Customer Success, AI, Partnerships, Enterprise, Llama, Adoption, Product Lifecycle, Technical Concepts, Growth, SaaS
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses.
Experience: 5+ years experience in direct enterprise customer success roles
Salary: $159,000/year to $223,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits. Learn more about benefits at Meta.
Customer Success Manager, AI Partnerships Menlo Park
Skills & Focus: Customer Success, AI, Partnerships, Enterprise, Llama, Adoption, Product Lifecycle, Technical Concepts, Growth, SaaS
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses.
Experience: 5+ years experience in direct enterprise customer success roles
Salary: $159,000/year to $223,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits. Learn more about benefits at Meta.

Intuit

VP, Customer Experience, Customer Management & Assisted Customer Mountain View
Skills & Focus: Customer Experience, Leadership, Service Delivery, SaaS, AI, Customer Engagement, Innovation, Technology, Growth, Collaboration
About the Company: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve.
Experience: 15+ years of senior leadership experience in an on-demand technology or SaaS organization
Salary: $311000-420500 (Bay Area California); $293500-397500 (Southern California)
Type: Full-time
Benefits: Competitive compensation package with cash bonus, equity rewards and benefits.
Director, Customer Experience Management - Midmarket Mountain View
Skills & Focus: Customer Experience, Customer Success, Midmarket, Data, Management, Leadership, Strategy, Revenue, Retention, Engagement
About the Company: Intuit is a global technology company that specializes in financial software and tools, empowering consumers, small businesses, and accounting professionals.
Salary: $116,000-$157,000 (varies by location)
Type: Full-time

Commure + Athelas

Customer Success Manager, Mid-Market Scribe Mountain View
Skills & Focus: Customer Success, SaaS, Healthcare, AI, Clinical Documentation, Technical Proficiency, Stakeholder Management, Product Adoption, Relationship Building, Renewal Management
About the Company: Commure and Athelas are transforming healthcare with innovations in AI medical scribe products and solutions that simplify providers' lives.
Experience: 3-5+ years of Customer Success, Account Management, Professional Services, or Consulting experience in a SaaS environment
Salary: $70K – $110K
Type: Full-time
Benefits: Flexible PTO, medical, dental, vision, maternity and paternity leave, subject to change based on location.

Egnyte

Sr Manager - Order Management Mountain View
Skills & Focus: SaaS deployment, team leadership, cross-functional collaboration, process optimization, ARR reporting, problem-solving, GAAP compliance, communication skills, customer success, data analysis
About the Company: Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuab…
Experience: 4 years in SaaS deployment operations
Salary: $150k - $180k annually
Type: Hybrid
Benefits: Competitive salaries and comprehensive benefits, Flexible hours and generous time off, Paid holidays and sick time, 401…

Commure + Athelas

Senior Customer Success Manager, Mid-Market Scribe Mountain View
Skills & Focus: Customer Success, Healthcare, SaaS, AI, Clinical Documentation, Stakeholder Management, Training Sessions, Account Management, Renewals, Product Adoption
About the Company: Commure + Athelas are transforming healthcare with cutting-edge AI medical scribe products, designed to streamline clinical documentation and reduce administra…
Experience: 5-7+ years of Customer Success, Account Management, Professional Services, or Consulting experience in a SaaS environment
Salary: $100K – $140K
Type: Full time
Benefits: Flexible PTO, medical, dental, vision, maternity and paternity leave

Dusty Robotics

VP of Customer Success Mountain View
Skills & Focus: Customer Success, Product Adoption, Team Management, KPI Metrics, Stakeholder Engagement, Problem-solving, Startup Mindset, Communication, Automation, Construction Industry
About the Company: Dusty Robotics is a fast growing venture backed start-up that is developing market changing autonomous robots for the construction industry. Its flagship produ…
Experience: 8+ years in customer success and/or sales with large enterprise clients; 4+ years leading and growing teams of CS professionals
Type: Full-time
Benefits: Unlimited vacation policy, 401k with employer match, reasonable work hours, flexible schedules.

Intuit

Director, Customer Experience Management - Midmarket Mountain View
Skills & Focus: Customer Experience, Management, Midmarket
Salary: $255,500-345,500
Type: Mid Market

Everlaw

Senior Customer Success Manager Oakland
Skills & Focus: customer success, user adoption, product expertise, client relationships, retention, revenue growth, account health, onboarding, coaching, consulting
About the Company: We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbi…
Experience: 8+ years in customer success
Salary: $157,000 - $199,000
Type: Full-time
Benefits: Equity program, 401(k) with company matching, Health, dental, vision insurance, Flexible Spending Accounts, Paid parent…

Manta Cares

Customer Success Manager for Strategic Pharma Accounts Oakland
Skills & Focus: Customer Success Management, Strategic Accounts, Pharmaceutical Partnerships, Client Satisfaction, Project Management, Data-Driven Approach, Account Expansion, Stakeholder Relationship, Operational Processes, Healthcare Technology
About the Company: Manta Cares is a digital health company founded & run by cancer patients, survivors, caregivers, and oncologists. Our team has over 50+ years of healthcare exp…
Experience: 5+ years of customer success or account management experience, with at least 3 years working with pharmaceutical clients
Salary: Competitive base salary with performance bonuses
Type: Full-time
Benefits: Comprehensive medical, vision, and dental insurance, Unlimited PTO, Flexible, hybrid work culture, Team bonding activit…

Playai

Customer Success Manager Palo Alto
Skills & Focus: customer success, support, SaaS, AI, B2B, process improvement, operational efficiency, cross-border collaboration, analytical skills, CRM
About the Company: PlayAI is at the forefront of generative voice and conversational LLMs. With our Speech Synthesis and Voice Cloning models, we are building the state-of-the-ar…
Experience: 3+ years in Customer Success, Support, or Operations roles
Salary: $90K – $140K
Type: Full-time
Benefits: Competitive compensation, equity, and benefits package, including health, dental, vision, and flexible PTO.

Hippocratic Ai

Clinical Customer Success Executive Palo Alto
Skills & Focus: customer success, clinical, nursing, AI, healthcare, implementation, relationships, training, workflows, project management
About the Company: Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibilit…
Experience: A minimum of 5 years of clinical experience/exposure.
Type: Full time
Clinical Customer Success Executive Palo Alto
Skills & Focus: Clinical, Customer Success, Healthcare, AI, Implementation, Training, Relationships, Project Management, Nursing, Workflows
About the Company: Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibilit…
Experience: Minimum of 5 years of clinical experience/exposure.
Type: Full-time
Senior Vice President, Partner Solutions Palo Alto
Skills & Focus: customer success, healthcare, team building, customer relationships, retention, growth, customer advocacy, operational excellence, problem resolution, B2B SaaS
About the Company: Hippocratic AI has developed a safety-focused Large Language Model (LLM) for healthcare. The company believes that a safe LLM can dramatically improve healthca…
Experience: 10+ years in customer success, account management, or related roles, with 5+ years in leadership positions
Type: Full-time

Obsidian Security

Value & Risk Strategy Manager Palo Alto
Skills & Focus: customer-facing, business value, strategic role, SaaS, cybersecurity, workshops, customer success, cross-functional collaboration, value realization, solution delivery
About the Company: Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. We proudly offer the industry's most comprehensive and powerful SaaS…
Experience: Minimum of 5 years in a customer-facing, business value, or strategic role, preferably within SaaS, cybersecurity, or similar industries.
Salary: $131,000 - $157,000 USD
Type: Full-time
Benefits: Competitive compensation with equity and 401k, comprehensive healthcare with dental and vision coverage, flexible paid …

Aisera

Customer Success Manager Palo Alto
Skills & Focus: AI Copilot, Generative AI, Customer Success, Enterprise SaaS, Technical Support, Customer KPIs, Analytical Skills, IT Automation, Communication Skills, Problem-solving
About the Company: Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth thro…
Experience: 7-10 years of experience in Enterprise SaaS in one or more areas of Customer Success, Support, Solution Consulting.
Salary: $130,000 - $150,000 USD
Type: Full-time

Rubrik

Staff Manager, SaaS Apps, Product Growth & Monetization Palo Alto
Skills & Focus: SaaS, Product Growth, Monetization Strategy, Cross-functional Execution, Business Model Strategy, Financial Modeling, Market Analysis, Success Metrics, Operational Execution, Stakeholder Management
About the Company: Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyber…
Experience: 8+ years of experience in pricing, management consulting, investment banking, product management or business operations.
Salary: $204,400 - $306,500 USD
Type: Full-time
Benefits: Eligible for bonus potential, equity, and benefits.

Eudia

Customer Success Manager (AI Business Solutions) Palo Alto
Skills & Focus: Customer Success, AI Solutions, Enterprise Software, Strategic Vision, Implementation, Stakeholder Engagement, ROI Measurement, Consulting, Legal Technology, Project Management
About the Company: Eudia is redefining the future of legal work with AI-powered Augmented Intelligence, enabling Fortune 500 legal teams to move faster, manage risk more effectiv…
Experience: 2-3 years of experience in consulting, enterprise software implementation, or equivalent strategic roles
Salary: $125,000 - $160,000
Type: Full-time

Nimble

Manager of Client Partners (Customer Success) Redwood City
Skills & Focus: Client Partners, Customer Success, team management, enterprise relationships, high-growth environment, performance, adoption, long-term growth, customer-facing, coaching
About the Company: Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved…

Dexterity

Sr. Manager, Customer Success Redwood City
Skills & Focus: Customer Success, program management, KPI trends, process improvement, customer satisfaction, strategic relationships, project lifecycle, technical communication, collaboration, expansion opportunities
About the Company: At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving job…
Experience: 10+ years’ total experience, 5+ years in Customer Success Management, Business Development, and/or Strategic Account Management
Salary: $180,000 - $220,000
Type: Full-time
Benefits: equity, comprehensive benefits

Box

Customer Success Manager Redwood City
Skills & Focus: customer retention, account management, relationship-building, post-sales activity, customer engagement, customer health, change management, strategic business reviews, product improvement requests, enterprise customers
About the Company: Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, …
Experience: 4+ years prior account management experience, 4+ years of experience in SaaS
Salary: $142,000 — $177,500 USD
Type: Full-time
Benefits: healthcare benefits and additional Box Benefits + Perks

Retool

TAM Manager, Strategic San Francisco
Skills & Focus: customer success, account management, leadership, strategic teams, SaaS, technical account management, relationship building, cross-functional collaboration, performance metrics, customer retention
About the Company: Retool is on a mission to bring good software to everyone, building a development platform that combines traditional software development benefits with a drag-…
Experience: 6+ years of experience in Customer Success, Account Management, Technical Account Management, Solutions Architecture, or related fields, with 3+ years in a leadership role.
Salary: $244,250 - $330,500 USD
Type: Full-time
Benefits: Comprehensive benefit plan including medical, dental, vision, and 401(k).

Two Dots

Customer Success & Growth Manager San Francisco
Skills & Focus: Customer Success, Account Management, B2B SaaS, Strategic Relationships, Upsell Opportunities, Onboarding, Adoption, Renewal, Product Feedback, Agile Environment
About the Company: Two Dots is using AI to remake the way consumer underwriting is done, starting with residential real estate. Consumers' most important financial information is…
Experience: 5+ years of experience in Customer Success, CS Ops, Account Management, or Strategic Partnerships in B2B SaaS
Salary: $150K – $175K
Type: Full time
Benefits: Competitive salary, comprehensive equity package, and substantial benefits

Canary Technologies Corp

Enterprise Customer Success Manager San Francisco
Skills & Focus: Enterprise, Customer Success, Hospitality, Project Management, Stakeholder Relationships, Business Reviews, Strategic Deployment, Product Adoption, Problem-solving, Communication Skills
About the Company: Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ ho…
Experience: 5+ years in Account Management or Customer Success, preferably in hotel technology
Salary: $125,000 - $175,000 a year
Type: Full-time
Benefits: Canary Days, Self Improvement Club, Professional Development Chats, Travel Reimbursement, Personal Travel Reimbursement

Notion

Scale Customer Success Leader San Francisco
Skills & Focus: Customer Success, Team Leadership, Data-Driven, KPI, Cross-Functional, Customer Onboarding, Collaboration, Retention Strategies, Operational Excellence, Issue Resolution
About the Company: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. …
Experience: 3+ years as a direct CS leader or manager
Salary: $180,000-$200,000 per year
Type: Full-time
Benefits: competitive cash compensation, equity, and benefits

Contact Government Services, Llc

Senior Client Success Representative San Francisco
Skills & Focus: Client Success, business development, government contracting, CRM, candidate sourcing, pipeline management, client relationships, technical writing, market research, contract acquisition
Salary: $67,500 - $97,500 a year
Type: Full Time Hybrid

Shepherd

Customer Experience Associate San Francisco
Skills & Focus: Client Servicing, Customer Success, Customer Journey, Process Improvement, Account Management, Customer Meetings, Onboarding, Customer Demos, Relationship Building, Cross-Functional Teams
About the Company: Our mission is to create the first comprehensive platform that combines top-tier insurance offerings with world-class software so commercial businesses can man…
Experience: 2+ years in customer success, customer service, or operations roles
Salary: $90,000 to $125,000
Type: Full-time
Benefits: Stock options, unlimited paid time off, medical/vision/dental coverage, premium healthcare, office spaces, professional…

Masterclass

Enterprise Customer Success Manager (TEMP) San Francisco
Skills & Focus: customer retention, relationship-building, product knowledge, deployment, engagement programs, renewal, churn risk, product improvement, customer advocate, user adoption
About the Company: MasterClass is a streaming platform where the world’s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories.
Experience: 5-6 years prior account Customer Success/Account Management experience
Salary: Hourly Range: $53-$73 USD (estimated for NYC/CA/WA)
Type: Temporary, 6-month term

Ripple

Customer Success Senior Manager San Francisco
Skills & Focus: Customer Success, Payments, Revenue growth, Upselling, Cross-selling, Stakeholder management, B2B relationships, Technical solutions, Financial analysis, Cross-functional collaboration
About the Company: We’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financi…
Experience: 10+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization
Salary: $200,000 - $230,000 USD
Type: Full-time
Benefits: Competitive salary, bonuses, equity, physical and mental healthcare, retirement, family forming support, wellness reimb…

Ironclad

Senior Customer Success Manager San Francisco
Skills & Focus: Customer Success Manager, SaaS, Contract Lifecycle Management, customer adoption, business opportunities, customer goals, cross-functional collaboration, customer health, organizational dynamics, presentation skills
About the Company: Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but m…
Experience: 8+ years in customer-facing roles, preferably with SaaS enterprise customers or fast-growing technology companies.
Salary: OTE Range: $140,000 - $170,000
Type: Full-time
Benefits: Health, dental, and vision insurance, 401k, wellness reimbursement, take what you need vacation policy, generous parent…

Salesforce

Director, Customer Success M&A Content, Training and Change San Francisco
Skills & Focus: M&A integration, change management, training development, organizational transitions, business processes, stakeholder management, communication strategies, project management, documentation, training programs
About the Company: Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with core values, we help companies across every industry blaze …
Experience: 8+ years of experience in management consulting, M&A integration management, change management, training & development, and/or transformation
Salary: $193,800 - $281,100 (New York)
Type: Full-time

Gantri

Customer Experience Lead San Francisco
Skills & Focus: customer experience, support operations, satisfaction metrics, NPS, CSAT, data analysis, process improvement, customer journey, collaboration, design research
About the Company: Gantri is one of the most innovative and fastest-growing design manufacturers in the world. We pioneered the use of digital manufacturing and plant-based polym…
Experience: 3–5+ years of experience in a customer-facing role, ideally in e-commerce, consumer goods, or design-driven products.
Salary: $85,000 - $105,000 a year
Type: Full-time
Benefits: Competitive salary and equity, Medical, dental, and vision coverage with Health FSA, 401k savings plan, 15 paid vacatio…

Cloudflare

Customer Success Manager San Francisco
Skills & Focus: customer success, cloud security, relationship-building, project management, enterprise customers, technical support, data analysis, business reviews, customer engagement, problem solving
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: 5+ years of experience in cloud security in a customer-facing role with a technical background preferred.
Salary: Estimated annual salary of $143,000.00 - 175,000.00 for New York and Texas based; Estimated annual salary of $159,000.00 - 195,000.00 for New York City, Washington, DC Metro based; Estimated annual salary of $167,000.00 - 205,000.00 for San Francisco Bay Area.
Type: Hybrid
Benefits: Cloudflare offers a complete package of benefits including medical, dental, vision insurance, flexible spending account…

Amplitude

Senior Customer Success Architect San Francisco
Skills & Focus: Customer Success, Technical Advisor, Data Management, Consultative Support, Analytics Data, SaaS Solutions, Digital Marketing, Programming Languages, API Concepts, Stakeholder Engagement
About the Company: Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3,800 customers rely on Amplitude to gain sel…
Experience: At least 5 years of customer facing technical experience.
Salary: Salary range: $164,000 - $246,000 total target cash (inclusive of bonus or commission)
Type: Full-time
Benefits: Excellent Medical, Dental and Vision insurance, Flexible time off, paid holidays, generous stipends, Excellent Parental…

Braze

Customer Experience (CX) Enablement Manager San Francisco
Skills & Focus: Enablement, Customer Success, Training Programs, Onboarding, Stakeholder Engagement, Content Management, Performance Tracking, Cross-Functional Partnership, KPI Measurement, Sales Processes
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 5+ years
Salary: $128,700 - $151,200/year
Type: Full-time
Benefits: Braze offers competitive compensation, retirement plans, flexible paid time off, comprehensive medical, dental, vision,…

Alembic

Customer Success Manager San Francisco
Skills & Focus: customer onboarding, implementation projects, technical deployment, data integrations, documentation, cross-functional leadership, process optimization, project management, B2B SaaS, customer training
About the Company: Alembic applies cutting-edge algorithms and composite AI solutions to provide a new approach for marketing data analytics. Unlike tools that only provide corre…
Experience: 7+ years of experience in technical implementation, solutions engineering, or similar customer-facing technical role
Salary: $111K – $126K
Type: Full time
Benefits: Offers Equity • $25K – $40K Commission

Dealops

Founding Customer Success Lead San Francisco
Skills & Focus: Customer Success, Sales, GTM strategy, Onboarding, Implementation, A/B testing, Analytics, B2B Sales Tech, Stakeholder management, Product roadmap
About the Company: Founded by former Stripe leaders with deep expertise in pricing and GTM strategy, and backed by top investors including Pear VC, General Catalyst, and industry…
Experience: 3+ years in a Customer Success / Solutions Engineering / Sales or BizOps role, ideally at an early-stage startup
Type: Full-time

Augment

Customer Success Manager San Francisco
Skills & Focus: customer adoption, customer happiness, customer advocates, metrics, customer loyalty, return on investment, customer references, onboarding, account customization, contract renewal
About the Company: Augment provides tools and services to enhance customer experience and product adoption.
Experience: 3+ years in Customer Success or related role
Salary: $80,000 - $100,000
Type: Full-time
Benefits: Health, dental, and vision insurance; 401(k) plan; flexible work hours

Klaviyo

Customer Success Manager San Francisco
Skills & Focus: customer success, email marketing, CRM, account management, B2C, customer relationships, marketing strategy, technical skills, problem solving, e-commerce
About the Company: Klaviyo is a CRM platform built for B2C businesses, providing tools for email marketing, SMS marketing, analytics, and data platforms to help businesses create…
Experience: 2+ years of account management experience
Salary: $72,000 — $108,000 USD

Faire

Customer Success / Account Management Professional San Francisco
Skills & Focus: customer success, account management, brand coaching, sales goals, data analysis, relationship building, customer adoption, growth opportunities, cross-functional collaboration, creative problem solving
About the Company: Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walm…
Experience: 3-5 years in sales, account management, or business development
Salary: $99,000 to $136,500 per year
Type: Full-time
Benefits: Eligible for equity and additional benefits

Unify

Product Growth Strategist San Francisco
Skills & Focus: product growth, analytics, customer success, B2B SaaS, consulting, finance, data analysis, SQL, CRM, high-growth
About the Company: Unify was founded January 17th, 2023 by Austin Hughes and Connor Heggie. Our mission is to build the first system-of-action for go-to-market teams, starting wi…
Experience: 3+ years of experience in high-intensity, high-growth companies
Salary: $150,000 - $170,000
Type: Full-time
Benefits: Comprehensive benefits, including medical, dental, vision, and 401(k) options

Foursquare

Customer Success Manager San Francisco
Skills & Focus: Customer Success, Campaign Support, Ad Tech, Client Services, Onboarding, Technical Solutions, Customer Satisfaction, Account Management, Data Analysis, Troubleshooting
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Comprehensive health insurance, 401(k) with company match, Equipment setup, Family Planning and Fertility…

Complete

Customer Success Lead San Francisco
Skills & Focus: Customer Success, Account Management, relationship building, customer engagement, onboarding, employee retention, compensation practices, metrics-driven, problem-solving, scalable processes
About the Company: Complete helps candidates, employees and teams navigate the opaqueness of compensation. We've done this by reimagining the offer letter experience, internal re…
Experience: 3+ years in the tech industry, preferably at a startup
Type: Full time

Gong

Customer Success Manager (CSM) San Francisco
Skills & Focus: customer engagement, product adoption, business impact, gross dollar retention, upsell, account growth, cross-functional collaboration, customer experience, data analysis, customer advocacy
About the Company: Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growt…
Experience: 7+ years of relevant work experience
Salary: $160,000 OTE (70/30 split) USD
Benefits: We offer Gongsters a variety of medical, dental, and vision plans, wellbeing fund, mental health benefits, 401(k) progr…

Banyan Infrastructure

Head of Customer Success San Francisco
Skills & Focus: Customer Success, B2B SaaS, leadership, process development, customer lifecycle, KPI, team management, data-driven, renewable energy, fintech
About the Company: Banyan Infrastructure is on a mission to unlock the trillions of dollars needed to finance the renewable infrastructure revolution. We are a dynamic fintech co…
Experience: 10+ years experience leading B2B SaaS Customer Success organizations and working with C-level executives
Salary: $240,000 - $275,000 base salary plus incentives and equity
Benefits: 100% paid health benefits for employees through a Health Reimbursement Account (HRA), 401K with 6% match, at work meal …

Betterup

Enterprise Customer Success Manager San Francisco
Skills & Focus: customer success, client service, strategic consulting, project management, relationship mastery, problem-solving, storytelling, value delivery, account health, leadership skills
About the Company: BetterUp is a company focused on human transformation, providing personal coaching and development for employees.
Salary: $94,000.00 – $162,000.00
Type: Full-time
Benefits: Access to BetterUp coaching, competitive compensation plan, flexible paid time off, learning and development stipend, c…
Government Customer Success Manager San Francisco
Skills & Focus: Customer Success, Project Management, Relationship Building, Strategic Consulting, Account Health, Value Delivery, Cross-functional Collaboration, Problem Solving, Public Sector, Stakeholder Management
About the Company: BetterUp is a company whose mission is human transformation, focusing on the employer/employee relationship and providing coaching and development experiences …
Salary: $107,000.00 – $161,000.00
Type: Full-time
Benefits: Access to BetterUp coaching; medical, dental, and vision insurance; flexible paid time off; learning and development st…

Notion

Global Head of Customer Success San Francisco
Skills & Focus: Customer Success, global team management, churn reduction, SaaS, customer adoption, data-driven, performance indicators, customer health metrics, product improvements, employee diversity
About the Company: Notion is on a mission to make it possible for everyone to tailor their software to solve any problem and take on any challenge. They are passionate about buil…
Experience: 10+ years leading go-to-market functions within a fast-growing SaaS environment
Salary: $300,000 - $355,000 per year
Type: Full-time
Benefits: Highly competitive cash compensation, equity, and benefits. Specific benefits not detailed, but includes reasonable acc…

Axon

Director, Customer Success San Francisco
Skills & Focus: Customer Success, KPI, team management, customer relationships, operational rigor, strategic programs, cross-functional collaboration, NPS, SaaS, revenue growth
About the Company: At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and clou…
Experience: 6+ years of relevant work experience within customer success, sales, or account management and 3+ years of previous management and leadership experience
Benefits: Competitive salary, 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, vision…

11x.Com

Customer Success Manager San Francisco
Skills & Focus: Customer Success, SaaS, AI, Onboardings, Retention, Account Management, Growth Strategies, Project Management, Communication, Client-facing Role
About the Company: At 11x, we're building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best—creating, innovating, and b…
Experience: 2+ years in Customer Success, Deployment, Account Management, or a similar client-facing role, preferably in SaaS or AI
Salary: $90K – $180K
Type: Full time
Benefits: Offers Equity • Offers Bonus

Braze

Customer Success Manager San Francisco
Skills & Focus: customer success, renewals, retention, client relationships, feature adoption, strategic guidance, account advocacy, product feedback, customer onboarding, SaaS
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 2-5 years
Salary: $83,700 - $100,000/year
Type: Full-time
Benefits: Competitive compensation, equity, retirement plans, flexible paid time off, comprehensive health benefits, family servi…

Checkr

Enterprise Principal Customer Success Manager San Francisco
Skills & Focus: customer success, account management, product adoption, strategic planning, relationship building, cross-functional collaboration, trusted advisor, B2B software, HR tech, communication skills
About the Company: Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help custom…
Experience: 5+ years of customer success/account management/sales experience
Salary: $169,000 to $199,000
Type: Full-time
Benefits: 100% medical, dental, and vision coverage, up to $25K reimbursement for fertility, adoption, and parental planning serv…

Salesforce

Lead Customer Success Engineer San Francisco
Skills & Focus: Customer Success, AI Integration, Problem-Solving, Customer Engagement, Technical Guidance, Salesforce, Machine Learning, Natural Language Processing, Collaboration, Innovation
About the Company: Salesforce is on the cusp of a revolution in customer experiences, fueled by our groundbreaking Agentforce platform and its intelligent Agent ecosystem.
Experience: Technical Expertise in Salesforce platform; AI technologies, machine learning, and natural language processing.
Salary: $230,800 - $334,600
Type: Full-time
Benefits: Be part of a groundbreaking team shaping the future of AI-powered customer experiences. Work with cutting-edge technolo…

Productboard

Customer Success Manager (CSM), Enterprise San Francisco
Skills & Focus: Customer Success, Enterprise Customers, Strategic Success Plan, SaaS Relationships, Change Management, Cross Functional Collaboration, Customer Discovery, Renewal Forecast, Customer Advocacy, Data-Driven Decision Making
About the Company: Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 5,500 companies, inclu…
Experience: At least 5-7 years in a customer success management role; including managing a book of business made of large Enterprise customers spanning multi-department implementations
Type: Hybrid

Axon

Director of Customer Success San Francisco
Skills & Focus: customer relationships, KPI tracking, team development, strategic programs, customer satisfaction, NPS, operational efficiencies, cross-functional collaboration, revenue generation, career development
About the Company: Axon is on a mission to Protect Life, pursuing society's most critical safety and justice issues with a range of devices and cloud software.
Experience: 6+ years of relevant work experience within customer success, sales, or account management; 3+ years of management and leadership experience
Salary: 123930-198288
Type: Full-time
Benefits: Competitive salary and 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, vis…

Culture Amp

Manager, Commercial Renewals San Francisco
Skills & Focus: Customer contract renewals, Revenue retention, Team leadership, Operational excellence, Cross-functional collaboration, Performance coaching, Customer engagement, Renewal best practices, KPI setting, Growth opportunities
About the Company: Culture Amp is the world’s leading employee experience platform, empowering companies to transform employee engagement and performance.
Salary: $160,000 - $173,000 USD
Type: Full-time
Benefits: Employee Share Options Program, Mental wellbeing support, Monthly Camper Life Allowance, Team building budgets, Parenta…

Ivo

Customer Success Manager San Francisco
Skills & Focus: Customer Onboarding, Customer Support, Account Management, Customer Education, Business Reviews, Strategic Growth, Customer Success Planning, Retention Planning, Interpersonal Skills, SaaS
About the Company: Ivo is a company focused on enhancing the contract negotiation process using large language models, with an emphasis on empowering users to solve contract-rela…
Experience: 3-6 years
Type: Contract

Checkr

Strategic Customer Success Manager San Francisco
Skills & Focus: customer success, client-facing, software applications, relationship management, renewals, customer engagement, issue tracking, business review, project management, SaaS
About the Company: Checkr is building the data platform to power safe and fair decisions, with innovative technology and a robust data platform helping customers assess risk and …
Experience: 2+ years of client-facing experience in customer success or customer service
Salary: on-target earnings range of $106,000 to $125,000 in San Francisco, CA
Benefits: medical, dental, and vision coverage; up to $25K reimbursement for fertility, adoption, and parental planning services;…

Meter

Customer Success San Francisco
Skills & Focus: Customer Success, Technical Support, Account Management, Onboarding, Customer Experience, Network Infrastructure, Salesforce, Zendesk, Customer Feedback, Retention
About the Company: Meter builds better internet infrastructure. We make it exceptionally easy for any business to have great computer networking, internet, and Wi-Fi. Our ambitio…
Experience: At least two years of experience in customer success, account management, technical support, or a related customer-facing position.
Salary: $85,000 - $120,000
Type: Full-time
Benefits: Medical, dental & vision insurance coverage for you and your dependents, Annual memberships to One Medical, Headspace a…

Unitq

Engagement Manager San Francisco
Skills & Focus: AI, SaaS platform, customer feedback, customer success, onboarding, training programs, customer empathy, strategic customer conversations, product quality, rapidly growing customer base
About the Company: unitQ is a game-changing AI SaaS platform that empowers companies to build the world’s best products by leveraging real-time customer feedback to improve produ…
Type: Full-time

Talkdesk

Talent Community San Francisco
Skills & Focus: customer experience, inclusive culture, cloud contact center, engineering, sales, customer success, marketing, operations, HR, finance
About the Company: At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an …

Anrok

Customer Success Manager San Francisco
Skills & Focus: sales tax compliance, customer onboarding, project management, account management, customer success, process improvement, data insights, C-suite executives, technical roadblocks, self-service enablement
About the Company: Anrok connects with billing and payment systems to automate sales tax compliance end-to-end.
Experience: 4+ years in implementation, account management, or customer success roles at a top-tier tech start-up
Type: Full-time
Benefits: Equity upside, daily lunch and snacks, 100% covered medical, dental, and vision insurance, One Medical membership, flex…

Airtable

Manager, Base Optimization San Francisco
Skills & Focus: leadership, customer success, product adoption, team development, operational rigor, coaching, strategic planning, cross-functional collaboration, performance management, scale
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Experience: 2+ years of people management experience in a customer-facing, technical, or enablement-focused team.

Salesforce

Consumption Lead, Mulesoft San Francisco
Skills & Focus: Mulesoft, account growth, customer success, technical expertise, stakeholder management, business planning, data-driven strategies, customer outcomes, commerce capabilities, enterprise accounts
About the Company: Salesforce is a global leader in customer relationship management software.
Experience: 7+ years experience of applicable sales/customer success experience
Salary: $143,850 - $261,170
Type: Full-time

Encord

Technical Customer Success Manager San Francisco
Skills & Focus: Customer Success, Technical Acumen, Enterprise Customers, Collaboration, Consultative, Communication Skills, Gross Revenue Retention, Net Revenue Retention, Healthcare AI, Computer Vision
About the Company: Encord is building the AI infrastructure of the future, addressing the critical need for quality training data in AI development. Founded by ex-computer scient…
Experience: 2-5 years of customer facing experience, especially with Enterprise customers
Salary: Competitive salary, commission, and equity in a hyper growth startup
Type: Full-time
Benefits: Annual learning and development budget, Flexible PTO, 18 Paid Vacation Days, Health, dental and vision insurance, oppor…

Braze

Customer Success Manager San Francisco
Skills & Focus: Customer Success, Retention, Account Management, Client Renewals, Customer Advocacy, Product Usage, SaaS, Technology-focused, Agile, Strategic Guidance
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 2-5 years relevant experience
Salary: $70,400 - $83,000/year
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Salesforce

Manager / Senior Manager, Renewals Strategy & Operations (Scale Focus) San Francisco
Skills & Focus: Renewals, Strategy, Operations, Scale, Automation, Data-driven, Process optimization, Cross-functional, High-volume, Customer retention
About the Company: Salesforce is a global leader in customer relationship management (CRM) software, providing a suite of enterprise applications focused on sales, customer servi…
Experience: 7+ years
Salary: $155,400 - $233,200
Type: Full-time
Benefits: Comprehensive employee benefits, including health insurance, retirement plans, and employee development programs.

Foursquare

Customer Success Manager San Francisco
Skills & Focus: Customer Success, Client Services, Onboarding, Campaign Planning, Technical Support, Ad Tech, Advertising, Campaign Management, Client Training, Data Analysis
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Type: Hybrid
Benefits: Flexible PTO, Industry Leading Healthcare, 401(k) with company match, Equipment Setup, Family Planning and Fertility Pr…

Venteur

Customer Onboarding & Implementation Specialist San Francisco
Skills & Focus: Onboarding, Customer Success, Platform Support, Health Benefits, Implementation, Client Training, Platform Configuration, Customer Experience, Data Management, Cross-functional Collaboration
About the Company: Venteur is dedicated to transforming healthcare in America by offering technology-led solutions that change how businesses provide health benefits, empowering …
Experience: 3+ years customer-facing role, such as customer implementation, onboarding, or customer success/account management
Salary: $90,000 - $100,000 a year
Type: Full-time
Benefits: Comprehensive benefits package, including health, dental, and vision coverage; 401(k) retirement plan; unlimited paid t…

Fieldguide

Customer Onboarding Consultant San Francisco
Skills & Focus: Customer Success, Onboarding, Audit, Implementation, Project Management, Consulting, Risk Management, Growth, Customer Engagement, Cross-functional Teams
About the Company: Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit pra…
Experience: Deep industry knowledge and at least 2+ years of experience in audit, assurance, or advisory services; hands-on experience in technology consulting, customer onboarding, implementation, or similar; project management proficiency.
Salary: Competitive compensation packages with meaningful ownership
Type: Full-time
Benefits: Unlimited PTO, 401k, Wellness benefits, Technology & Work from Home reimbursement, Flexible work schedules

Canary Technologies Corp

Customer Success Specialist San Francisco
Skills & Focus: Customer Success, AI platform, Deployment, Adoption, High-growth, Account operations, Product adoption, Customer insights, Collaboration, Communication
About the Company: Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ ho…
Experience: 0-2 years of experience in customer success, account management, or a related customer-facing role
Salary: $65,000 - $75,000
Type: Full-time
Benefits: Canary Days, Self Improvement Club, Professional Development Chats, Travel Reimbursement, Personal Travel Reimbursement

Gong.Io

Senior Enterprise Engagement Manager (Professional Services) San Francisco
Skills & Focus: Project Management, Consulting, Enterprise software, SaaS applications, CRM, Customer Success, Sales strategy, Implementation, Program delivery, Cross-functional teams
About the Company: Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and busine…
Experience: 8-10 years of Project Management experience; 5+ years of professional consulting experience.
Salary: $130,900-192,000
Type: Full-time
Benefits: Medical, dental, and vision plans; Wellbeing Fund; Mental health benefits; 401(k); Education stipend; Flexible vacation…

Udemy

Growth Enterprise Customer Success Manager San Francisco
Skills & Focus: customer success, account management, SaaS, retention, expansion, onboarding, relationship building, strategic planning, upselling, client support
About the Company: Udemy is a global learning platform dedicated to transforming lives through education, with a mission to make learning accessible to everyone. They offer an ex…
Experience: 4-5+ years in B2B SaaS customer success, account management, consulting, or sales
Salary: $102,000–$133,000 USD
Type: Full-time
Benefits: Benefits include comprehensive health coverage, professional development stipends, flexible work culture, inclusive env…

Valdera

Customer Success Manager San Francisco
Skills & Focus: Customer Success, Account Retention, Product Adoption, Customer Health, Onboarding, Change Management, Business Reviews, Executive Communication, High Stake Initiatives, Analytics
About the Company: At Valdera, we help manufacturers bring their ideas to life by transforming how they source materials. Our platform makes it easy to find the best materials an…
Experience: 3+ years in Customer Success at an enterprise SaaS company
Salary: $90-130k USD
Type: Full-time
Benefits: Premium healthcare, dental, and vision insurance coverage

Onetrust

Customer Success Manager San Francisco
Skills & Focus: Customer Success Manager, stakeholders, communication, relationship management, retention, growth, adoption metrics, business objectives, SaaS, technical consulting
About the Company: OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, auto…
Experience: 2-3+ years in a client-facing role within a CSM, professional services, or technical consulting role
Salary: $69,375 — $104,062.50 USD
Type: Full-time
Benefits: Comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retireme…

Crusoe

Director of Customer Success San Francisco
Skills & Focus: Customer Success, Adoption, Renewal, Enterprise Clients, Success Planning, Metrics, NPS Growth, Customer Feedback, Product Development, Executive Stakeholders
About the Company: Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated, purpose-built AI infrastructure solution…
Experience: 8-10 years of experience leading Customer Success teams.
Salary: Salary range is between $200,000-$235,000.
Type: Full time
Benefits: Industry competitive pay, Restricted Stock Units, Health insurance package options, Employer contributions to HSA accou…

Onetrust

Principal Customer Success Manager San Francisco
Skills & Focus: Principal Customer Success Manager, customer engagement, strategic advisor, executive relationships, revenue retention, customer solutions, business reviews, B2B Enterprise SaaS, stakeholder management, value-based outcomes
About the Company: OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, auto…
Experience: 6+ years in a client-facing role within a CSM role for strategic customers
Salary: $112,500 - $168,750 USD
Type: Full-time
Benefits: Comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retireme…

Contentsquare

Senior Solutions Consultant San Francisco
Skills & Focus: customer experience, data-driven decision-making, strategic storytelling, digital experience analytics, prospective customers, sales cycle, technical possibility, business value, customer challenges, measurable outcomes
About the Company: Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. We are a global leader …

Asana

Customer Success Manager, Scaled San Francisco
Skills & Focus: customer success, account management, change management, customer outcomes, business reviews, engagement, customer journey, retention, cross-functional, consulting
About the Company: Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most …
Experience: 3+ years demonstrated success in an Account Management or Customer Success role.
Salary: 129600-164800
Type: Full-time
Benefits: Mental health, wellness & fitness benefits, Career coaching & support, Inclusive family building benefits, Long-term sa…

Abridge

Partner Success Director, Commercial/Enterprise Accounts San Francisco
Skills & Focus: Partner Success, Customer Satisfaction, Clinician Relationships, Healthcare, Product Training, Customer Expansion, Sales Collaboration, Stakeholder Management, Technical Aptitude, Customer Success Tools
About the Company: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversation…
Experience: 5+ years
Salary: $140K – $170K
Type: Full time
Benefits: Generous Time Off, Comprehensive Health Plans, Paid Parental Leave, 401k and Matching, Learning and Development Budget,…

Liberate Innovations Inc.

AI Customer Success Manager San Francisco
Skills & Focus: Customer Success, Account Management, insurance, post-implementation, renewals, expansion, technical onboarding, AI solutions, communication, relationship-building
About the Company: Liberate Innovations Inc. is a Series-A funded AI company focused on revolutionizing the insurance industry through advanced technology solutions.
Experience: 3+ years of experience in Customer Success, Account Management, or a related role at a B2B SaaS company (enterprise experience preferred).
Benefits: Competitive salary with equity options, Flexible PTO, 401(k) plan, Comprehensive health, dental, and vision insurance, …

Foursquare

Customer Success Manager San Francisco
Skills & Focus: Customer Success, Client Management, Campaign Support, Technical Solutions, Advertising, Ad Tech, Programmatic Buys, Social Media Advertising, Customer Onboarding, Portfolio Management
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Industry Leading Healthcare, 401(k) with company match, Equipment Setup, Family Planning and Fertility Pr…

Zip

Sr. Customer Marketing Manager San Francisco
Skills & Focus: customer marketing, advocacy, B2B SaaS, customer stories, ROI case studies, cross-functional collaboration, customer referral program, customer journey, brand impact, high-growth environment
About the Company: Zip has created a purpose-built procurement platform that simplifies the complicated process of buying software, services, or tools at work.
Experience: 5–8+ years of experience in customer marketing, advocacy, or related B2B SaaS marketing roles
Salary: $135,000 - $165,000
Type: Full-time
Benefits: Start-up equity, Full health, vision & dental coverage, Catered lunches & dinners for SF employees, Commuter benefit, T…

Heygen

Renewals Lead San Francisco
Skills & Focus: renewals, customer success, account management, retention, SaaS, Salesforce, billing, negotiation, AI, video
About the Company: At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information cr…
Experience: 4-6 years in SaaS renewals, customer success, or account management
Salary: $150,000 to $165,000 annually
Type: Full-time
Benefits: comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional hea…

Watershed

Enterprise Customer Success Manager San Francisco
Skills & Focus: Customer Success Managers, SaaS, Climate Journeys, Enterprise Customers, Onboarding, Carbon Footprint, Value Maximization, Project Management, Relationship Building, Communication Skills
About the Company: Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG…
Experience: Relevant CSM experience, in a SaaS organization.
Salary: $130,500 - $172,000 USD
Benefits: Total rewards benefits package including equity, health/dental/vision insurance, 401(k), unlimited paid time off, paid …

Nielsen

Customer Success Manager - Product Focus San Francisco
Skills & Focus: Customer Success, Product Adoption, Audience Measurement, Customer Relationships, Data Analysis, User Engagement, Cross-functional Collaboration, Customer Satisfaction, Product Support, Insight Generation
About the Company: Powering a better media future through audience insights and measurement.

Dust

Customer Success San Francisco
Skills & Focus: Customer Success, SaaS, AI-driven products, digital adoption, stakeholders, technical concepts, communication skills, retention, program design, strategic account reviews
About the Company: We're creating a new AI operating system that has the potential to change the way companies operate. Dust aims to transform how work gets done by letting any t…
Experience: Significant experience in Customer Success or similar roles, preferably in the SaaS industry.
Salary: $100K – $150K
Type: Full time
Benefits: Medical, dental, vision, and PTO.

Intercom

Commercial Relationship Manager San Francisco
Skills & Focus: customer experience, relationship management, sales, SaaS, business growth, account retention, forecasts, customer feedback, team development, leadership
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 2+ years managing a large book of business; 150 accounts (retention, renewals, & account growth), 1+ years selling SaaS products
Salary: $151,700 - $176,300
Type: Full-time
Benefits: Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation revi…

Talkdesk

Strategic Customer Success Manager - Financial Services San Francisco
Skills & Focus: Customer Success, cloud-based call center, financial services, partnerships, data analytics, customer experience, technical sales, SaaS, KPIs, engaging personality
About the Company: At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally.
Experience: 5+ years
Type: Full-time

Persona

Account Manager San Francisco
Skills & Focus: Account Management, Customer Success, SaaS, Retention, Revenue Growth, Product Adoption, Relationship Building, Cross-functional Collaboration, Customer Advocacy, B2B
About the Company: Persona is the configurable identity platform built for businesses in a digital-first world. They support various industries by enabling customer verification …
Experience: 3+ years
Salary: $110,000 - $140,000 a year
Type: Full-time
Benefits: Medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benef…

Checkr

Associate Customer Success Manager San Francisco
Skills & Focus: customer success, account management, software applications, SaaS, communication skills, data analysis, strategic initiatives, customer retention, project management, team collaboration
About the Company: Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help custom…
Experience: 1+ years of client-facing customer success/sales/account management/customer service experience
Salary: $88,000 to $103,000
Type: Full-time
Benefits: 100% medical, dental, and vision coverage; Up to $25K reimbursement for fertility, adoption, and parental planning serv…

Eliseai

Customer Success Manager San Francisco
Skills & Focus: Customer Success, SaaS, B2B, Client Relationships, Technical Support, Product Expert, User Adoption, Onboarding, Customer Satisfaction, User Experience
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 2-3 years of technical B2B client-facing experience with a SaaS product
Salary: $90,000 - $120,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Stripe

Technical Account Management Manager San Francisco
Skills & Focus: Technical Account Management, leadership, customer success, mentorship, strategic accounts, SaaS, fintech, user-centric, operational improvements, team management
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 7+ years in professional services, customer success, solutions architecture, or technical account management programs; 5+ years of people management experience, leading senior technical ICs.
Type: Full-time

Writer

Enterprise Customer Success Manager San Francisco
Skills & Focus: customer success, B2B SaaS, project management, customer relationships, adoption, retention, net dollar retention, cross-sell, stakeholder management, change management
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 5+ years in a CSM role in Enterprise B2B SaaS
Type: Full-time
Benefits: Generous PTO, plus company holidays; Medical, dental, and vision coverage for you and your family; Paid parental leave …