Last updated: 2025-05-22

82 Technical And Product Support jobs in Remote - United States.

Hiring now: Technical Support Spec @ Vanta, Member Exp Spec I @ Flodesk, Support Analyst @ Sierra Int, Sr Prod Support Spec @ Ashby, Application Support Engr @ Goodleap, Solution Support Analyst @ Chainlink , Associate Support Engr @ Canonical, Service Design Analyst Cu @ Flock Safe, Sr Technical Support Spec @ Poll Every, Sr Technical Support Advi @ Anthology.Explore more at at kaamvaam.com

🔥 Skills

customer support (23) technical support (23) troubleshooting (22) problem-solving (18) communication skills (16) Technical Support (14) SaaS (13) customer service (13) communication (13) customer experience (12)

📍 Locations

United States (82)
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Vanta

Technical Support Specialist United States
Skills & Focus: Technical Support, SaaS, Cloud Providers, Troubleshooting, APIs, Networking, Support CRM, Documentation, Customer Experience, Product Feedback
About the Company: Vanta empowers companies to practice better security and prove it with ease, focusing on continuous security monitoring and consumer data protection. Founded i…
Experience: 4+ years of technical customer support experience in a SaaS/Tech space
Salary: Industry-competitive compensation
Type: Full-time
Benefits: 100% covered medical, dental, and vision benefits, 16 weeks fully-paid parental leave, health & wellness stipends, 401(…

Flodesk

Member Experience Specialist I United States
Skills & Focus: customer support, troubleshooting, customer inquiries, SaaS, email marketing, customer success metrics, loyalty strategies, team collaboration, interpersonal skills, technical integrations
About the Company: Flodesk is one of the world’s fastest-growing email marketing companies, built to help creators sell online and design emails that people love to get. Our comm…
Experience: 1-3 years
Salary: $55,000
Type: Full-time
Benefits: 100% remote with monthly internet stipend, fully paid health insurance, 16 weeks paid parental leave, unlimited flexibl…

Sierra Interactive

Support Analyst United States
Skills & Focus: customer support, product support, SaaS, troubleshoot, documentation, technical issues, account management, real estate, collaborate, client-facing
About the Company: Sierra Interactive is a leading real estate SaaS platform helping agents, teams, and brokerages across the U.S. and Canada grow their businesses.
Experience: 1-3+ years working in customer support, product support, or customer success in a SaaS environment
Benefits: Excellent medical, dental, and vision coverage, 401k retirement plan (up to 4% matching), 15 days PTO, 10 paid holidays…

Ashby

Senior Product Support Specialist United States
Skills & Focus: B2B support, customer feedback, help documentation, automating tasks, cross-functional stakeholders, problem-solving skills, customer experience, principled thinking, remote, enterprise software
About the Company: We’re building the next generation of enterprise software, focusing on products that help talent leaders, recruiters, and hiring managers run their hiring proc…
Experience: Experience with B2B support to customers, ranging from Small Business through Enterprise organizations.
Type: Full-time
Benefits: Competitive salary and equity; 10-year exercise window for stock options; Unlimited PTO with four weeks recommended per…

Goodleap

Application Support Engineer United States
Skills & Focus: application support, technical support, troubleshooting, customer service, enterprise applications, problem-solving, automation, AWS, database, programming
About the Company: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-…
Experience: Minimum of 3 years of work experience, providing enterprise level technical support or software troubleshooting for a B2B company
Salary: $95,000 - $110,000 a year
Type: Full Time
Benefits: In addition to the above salary, this role may be eligible for a bonus.

Chainlink Labs

Solution Support Analyst, Banking & Capital Markets United States
Skills & Focus: technical support, banking, capital markets, Web3, Blockchain, Smart Contracts, cloud environments, containerisation, messaging systems, databases
About the Company: Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-…
Type: Full time

Canonical

Associate Support Engineer United States
Skills & Focus: Linux, Ubuntu, technical support, open source, cloud computing, troubleshooting, communication skills, virtualization, customer satisfaction, technical documentation
About the Company: Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very wi…
Experience: Experience with Linux troubleshooting and Linux server administration
Type: Full-time
Benefits: Distributed work environment, personal learning and development budget of USD 2,000 per year, annual compensation revie…

Flock Safety

Service Design Analyst, Customer Experience United States
Skills & Focus: service design, customer experience, support operations, journey mapping, service blueprinting, process design, support tools, customer-centric, operationally scalable, cross-functional communication
About the Company: Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. The company provides a comprehensive platform that helps solve …
Experience: 2+ years of experience in service design, customer experience, support operations, or related field.
Salary: $75K – $100K
Type: Full time
Benefits: Flexible PTO, Fully-paid health benefits plan for employees, Family Leave, Fertility & Family Benefits, Caregiver Suppo…

Poll Everywhere

Senior Technical Support Specialist United States
Skills & Focus: technical support, customer service, troubleshooting, problem solving, bug identification, customer communication, technical proficiency, B2B SaaS, interactive presentations, collaboration
About the Company: Poll Everywhere is a 60+ person growing B2B SaaS company on a mission to make presentations more inclusive. Our product is used in upwards of 17 billion meetin…

Anthology

Senior Technical Support Advisor United States
Skills & Focus: Technical Support, Customer Service, Contact Center, AWS, Troubleshooting, Multichannel Support, Documentation, Customer Satisfaction, Problem Solving, Remote
Salary: $15 an hour
Type: Full-time
Benefits: Benefits included. Work From Home.

Semgrep

Senior Technical Support Engineer United States
Skills & Focus: Technical Support, Customer Success, Problem Solving, Support Tickets, Documentation, Web Application Security, API, Developer Workflows, CI/CD, Empathy
About the Company: Our mission is to make world-class software security available to everyone. This means building program analysis tools that are open source, easy to use, power…
Experience: 2+ years of experience in customer support - Technical support experience is a plus.
Salary: $101,000 - $119,000 USD
Type: Full-time
Benefits: Comprehensive health plans, generous vacation time, 401k, learning stipends, and more.

Inspiren

Senior Technical Operations Engineer United States
Skills & Focus: Customer Engagement, Deployment, Troubleshooting, Customization, Network Monitoring, Documentation, Training, Leadership, Technical Support, Problem-solving
About the Company: Inspiren was created to help operators forge thriving senior living communities. We use a simple, streamlined platform that protects resident privacy, to optim…
Experience: Proven experience in a tech/IT support role, preferably in a customer facing capacity.
Salary: $165,000-$190,000+ equity + benefits
Benefits: Includes medical, dental, and vision; Flexible PTO

Meta

Developer Support Operations Manager, Non-Technical United States
Skills & Focus: developer support, customer support, operational leadership, process management, cross-functional teams, customer experience, content development, efficiency analysis, outsourcing management, project management
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years of experience in developer support, customer support, customer experience, or similar roles.
Salary: $129,000/year to $185,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including bonus, equity.

Jump

Ticket Operations Specialist United States
Skills & Focus: ticketing support, event setup, inventory management, troubleshooting, live events, ticketing software, customer service, problem solving, collaborative environment, process improvement
About the Company: Jump is an end-to-end fan experience platform built for sports teams and venues, enabling real relationships with fans and transforming traditional models.
Experience: 2+ years in ticketing, live events, operations, or customer support
Salary: $80,000 plus equity
Type: Full-time
Benefits: Competitive salary and equity, flexible PTO, 401(k), health plans, parental leave, tech setup reimbursement, learning a…

Talkdesk

Technical Support Engineer United States
Skills & Focus: technical support, client-facing, CCaaS, customer feedback, troubleshooting, liaison, documentation, team player, problem-solving, communication
About the Company: Talkdesk is a cloud contact center leader, championing an inclusive culture and transforming customer experiences.
Experience: Previous experience in a client-facing technical role for a CCaaS business
Type: Full-time
Benefits: health insurance, competitive pay, flexible work environment, training and growth opportunities

Auditboard

Client Support Specialist United States
Skills & Focus: customer support, SaaS, troubleshooting, support tickets, communication, product support, data migration, live training, client interaction, problem resolution
About the Company: AuditBoard is a leading platform for audit, risk, ESG, and InfoSec solutions, serving over 50% of Fortune 500 companies.
Experience: 1-3 years in a technical support SaaS environment
Salary: $48K – $72K
Type: Full-time
Benefits: Remote work options, health coverage, 401K or pension with match, flexible vacation, employee resource groups, team and…

Record360, Llc

Customer Support Specialist United States
Skills & Focus: Customer Support, Zendesk, JSON, problem-solving, communication skills, metrics-oriented, cross-functional, client challenges, support processes, troubleshoot
About the Company: We believe that every person deserves simple technology tools that just work. Our mission is to help businesses feel confident sharing high value assets (i.e.,…
Experience: 1-2 years experience managing support queue within Zendesk or similar CRM
Salary: $40,000 to $50,000 per year
Type: Full-Time, Exempt
Benefits: Competitive compensation, 401k matching, Medical, dental and vision healthcare coverage, Flexible PTO, Paid parental le…

Medsender

Customer Support Intern United States
Skills & Focus: customer service, technical issues, support documentation, problem-solving skills, communication skills, healthcare technology, automation, AI Medical Assistant, collaboration, analytical skills
About the Company: Medsender is at the forefront of AI driven healthcare communication solutions, dedicated to improving patient care through cutting-edge tech. Our mission is to…
Type: Full time
Benefits: Competitive compensation package and a flexible work environment.

Binance

Pioneer Talent Program - Customer Service United States
Skills & Focus: blockchain, customer service, training, Web3, mentorship, problem-solving, client-facing, support, communication, feedback
About the Company: Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by o…
Experience: up to 5 years
Type: Full-time

Wrike

Customer Support Specialist United States
Skills & Focus: customer support, SaaS, technical issues, product knowledge, communication skills, troubleshooting, collaboration, problem-solving, ticket management, customer experience
About the Company: Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings every…
Experience: 2+ years of experience with hands-on technical or functional product support in SaaS companies.
Benefits: 28 calendar days of paid vacation, Sick leave compensation, Life insurance plan, Health insurance plan, Fitness plan (8…

Supabase

Support Engineer (APAC) United States
Skills & Focus: Support, Developer, SQL, PostgreSQL, Linux/Unix, GitHub, JavaScript, Communication, Customer Support, Autonomous Work
About the Company: Supabase is an open-source database platform built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Pos…
Experience: 3+ years in customer support providing developer support to technical customers
Type: Full time
Benefits: Health, Vision and Dental benefits; 100% of the cost for employees and 80% for dependents; Tech Allowance; Annual Educa…

Clay Labs

Product Support Specialist United States
Skills & Focus: customer support, technical skills, customer feedback, product improvement, communication, collaboration, dynamic environment, product development, user experience, customer needs
About the Company: Clay is a creative tool for growth that helps businesses grow without huge investments in tooling or manual labor, serving over 100,000 users including enterpr…
Type: Full time
Benefits: Competitive salary, health insurance, paid time off, free meals, parental leave, and fertility support.

Figma

Technical Learning Specialist United States
Skills & Focus: technical support, training programs, SaaS products, customer queries, learning materials, collaboration, training effectiveness, cross-functional teams, employee development, customer satisfaction
About the Company: Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams brainstorm, design and build bet…
Experience: 3-5 years
Salary: $122,000 - $215,000 USD
Type: Full-time
Benefits: Figma offers equity to employees, along with health, dental & vision, retirement with company contribution, parental le…

Enphase Energy

Customer Support Technician, Solar/PV - German and Dutch United States
Skills & Focus: customer support, technical issues, communication, problem-solving, electrical systems, PV systems, MS Office, Salesforce, organizational skills, collaborative work
About the Company: Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, their i…
Experience: A minimum of 2 years of experience in customer support or a relevant technical role.
Type: Full-time
Benefits: Competitive salary, quarterly performance bonuses, company stock shares, and ongoing professional development opportuni…

Hawk

IT Customer Support Analyst United States
Skills & Focus: customer support, technical support, fraud detection, AML, compliance, SaaS applications, ticketing systems, communication skills, problem solver, workflow optimization
About the Company: Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerf…
Experience: 3+ years of experience in technical support, application support, or a customer-facing technical role.
Salary: $90K – $100K
Type: Full time

Imagen Technologies

Manager / Senior Manager, Services Support United States
Skills & Focus: support operations, customer satisfaction, key performance metrics, self-service support, high-touch experience, cross-functional teams, continuous improvement, customer advocate, analytical mindset, team culture
About the Company: Imagen Technologies is a high growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment (vs. having t…
Experience: 5+ years experience delivering high-quality support services at a technical and/or administrative level (healthcare-oriented technology preferred)
Salary: $100,000 - $140,000 plus equity and benefits
Type: Full-time
Benefits: Equity and benefits

Altera Digital Health Inc.

Expert Support Consultant United States
Skills & Focus: healthcare support, application support, client consultation, workflow consultation, EMR products, SQL reports, patient safety, technical issues, product development, health information technology
About the Company: Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise…
Experience: 7+ years experience with healthcare products
Salary: $74,598 - $90,000 USD
Type: Full-time

Pindrop

Principal Production Support Engineer United States
Skills & Focus: customer support, troubleshooting, technical issues, product releases, incident tracking, communication skills, UNIX, Linux, SQL, cloud platforms
About the Company: Pindrop is focused on innovating at the intersection of technology and personal security, developing cutting-edge authentication, fraud prevention, and deepfak…
Salary: Between $85,000 and $110,000
Type: Full-time
Benefits: Competitive compensation, Unlimited Paid Time Off (PTO), generous health and welfare plans, employer-paid life and disa…

Aflac

Sr IT Support Analyst (Salesforce) United States
Skills & Focus: Salesforce, JIRA, Agile Methodologies, data integration, reporting, analytics, IT support, problem-solving, customer focus, documentation
About the Company: Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known bra…
Experience: Four or more years of related IT support experience
Salary: $75,000 - $93,000
Type: Full-time
Benefits: Medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexibl…

Splunk

Senior Technical Success Engineer United States
Skills & Focus: technical support, customer relationships, enterprise accounts, Splunk products, technical health, customer onboarding, IT Operations, communication skills, mentorship, performance metrics
About the Company: Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Lead…
Experience: 5+ years’ experience in technical support, professional services, systems administration/engineering or related experience.
Salary: Base Pay Range: $105,600.00 - 145,200.00 per year
Type: Full-time
Benefits: This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and matc…

Ghx

Customer Support Analyst Level II United States
Skills & Focus: customer support, problem solving, technical troubleshooting, communication skills, customer relationship, Salesforce, collaboration, customer service, Health care, supply chain
About the Company: GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using…
Experience: Minimum of 1 year experience working in a customer support environment.
Salary: $18.79 - $23.50
Type: Full-time
Benefits: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimburs…

Starburst Data

Customer Support Engineer - Tier 2 United States
Skills & Focus: Support, Distributed Systems, Big Data, Hadoop, Cloud Technologies, Security, Database Management, SQL, Java, Customer Satisfaction
About the Company: Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation.
Salary: $110,000 - $115,500 USD
Benefits: competitive pay, stock grants, flexible paid time off, and more

Cyware

Customer Success Representative United States
Skills & Focus: customer success, technical support, SaaS, cybersecurity, Zendesk, troubleshooting, communication skills, Linux systems, ticketing system, problem identification
About the Company: Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data i…
Experience: 2-3 years
Type: Full-time
Benefits: Comprehensive benefits package including time off, paid holidays, retirement plans, insurance coverage.

Harvest

Expert Customer Support Specialist United States
Skills & Focus: customer support, product training, remote work, problem-solving, communication, training program, customer experience, support tickets, software tools, team collaboration
About the Company: Harvest is an industry-leading software company building tools that help businesses thrive. Our products support our customers by helping them plan, track, and…
Experience: At least two years of relevant job experience, preferably in customer support.
Salary: $70,500
Type: Full-time
Benefits: Competitive salary, bonuses, health insurance, professional development budget, 401k with match, paid family leave, cha…

Airtable

Technical Support Specialist United States
Skills & Focus: Technical Support, Customer Experience, Troubleshooting, Collaboration, Salesforce, Documentation, Product Updates, Customer Success, B2B Technology, Problem Solving
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Salary: $65,000 - $85,500 USD
Type: Full-time

Aera Technology

Technical Support Engineer United States
Skills & Focus: Decision Intelligence, AI, machine learning, cloud-based analytics, troubleshooting, problem-solving, customer-facing, technical support, communication skills, QA or development background
About the Company: Aera Technology is a pioneer in the growing category of Decision Intelligence – the technology to digitize, augment, and automate decision-making processes wit…
Technical Support Engineer United States
Skills & Focus: Decision Intelligence, AI, machine learning, cloud-based analytics, troubleshooting, problem-solving, customer-facing, technical support, communication skills, QA or development background
About the Company: Aera Technology is a pioneer in the growing category of Decision Intelligence – the technology to digitize, augment, and automate decision-making processes wit…

Customer.Io

Technical Support Engineer United States
Skills & Focus: Technical Support, Customer Experience, Problem-solving, Communication Skills, SaaS, Email Support, Process Improvement, Triage, Remote Work, Technical Knowledge
About the Company: Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. Our mission is to power automated communication that people l…
Experience: Experience in a technical support role and/or customer-facing role
Salary: $70,000 USD
Type: Full-time
Benefits: Unlimited PTO, 16 weeks paid parental leave, 100% paid insurance premiums, 401k retirement matching, annual healthy lif…

Vesta

Support Specialist United States
Skills & Focus: customer support, troubleshooting, mortgage technology, software tools, APIs, webhooks, XML, problem-solving, customer experience, empathy
About the Company: Vesta is the next-generation system of record to power the multi-trillion mortgage market, transforming the mortgage industry by creating a flexible, open, and…
Type: Full-time

Modernizing Medicine, Inc.

Support Specialist I United States
Skills & Focus: client experience, problem solving, software support, communication, inbound calls, medical practice, EMR, troubleshooting, documentation, collaboration
About the Company: We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, speci…
Experience: 1-2 years of related experience
Type: Full-time
Benefits: Comprehensive health, accidental, and life insurance; wellness allowance; paid parental leave; and 401(k) matching.

Hubspot

Customer Support Rep United States
Skills & Focus: customer support, technical knowledge, product understanding, email marketing, troubleshooting, cross-functional skills, problem-solving, communication, analysis, customer interaction
About the Company: HubSpot is a leading customer relationship management platform that offers tools for marketing, sales, and service to help businesses grow.
Experience: Entry-level
Type: Full-time

Commvault

Customer Support Engineer, Tier 2 (HS-X) United States
Skills & Focus: support, appliance, troubleshooting, performance, storage, configuration, backup, recovery, security, environment
Experience: 5+ years of technical support or engineering experience
Type: Full-time

Geotab

Technical Support Specialist - Spanish United States
Skills & Focus: technical support, customer service, troubleshooting, Geotab products, hardware issues, software issues, communication skills, bilingual, flexibility, data analytics
About the Company: Geotab is a global leader in IoT and connected transportation and certified 'Great Place to Work™.' We are a company of diverse and talented individuals who wo…
Experience: 1-3 years in customer service/support capacity, 1-3 years with troubleshooting technical issues
Type: Full-time
Benefits: Flex working arrangements, home office reimbursement program, baby bonus & parental leave top up program, online learni…

Pdi Technologies

Customer Support Analyst II United States
Skills & Focus: customer service, software support, troubleshooting, communication, documentation, software enhancements, on-call support, Mentoring, Microsoft SQL, PDI products
About the Company: At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth an…
Type: Full-time
Benefits: competitive salary, market-competitive benefits, and a quarterly perks program.

Interface Ai

Director of Customer Support United States
Skills & Focus: customer support, technical support, service delivery, SaaS, FinTech, incident management, AI, automation, support strategy, operational excellence
About the Company: Interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated A…
Experience: 8+ years of experience in customer support, technical support, or service delivery roles—preferably in SaaS, FinTech, or enterprise technology.
Salary: $145,000- $178,000
Type: Full-time
Benefits: Remote-First Policy, Medical/Dental/Vision Insurance, PTO & Holidays, Life Insurance

Stackadapt

Technical Solutions Specialist United States
Skills & Focus: technical support, product questions, client inquiries, technical leadership, product managers, software engineers, client-facing, remote-first, complex systems, data investigation
About the Company: StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio and in-game a…
Type: Full-time

Threatconnect

Customer Success Engineer United States
Skills & Focus: Customer Success, Threat Intelligence, Cyber Security, Problem-Solving, Integration, API, Communication, Training, Project Management, Technical Support
About the Company: ThreatConnect Platform, built on an industry-leading threat intelligence platform, enables security teams to confidently forge their path to smarter security w…
Experience: 3+ years of customer support experience OR experience in the computer network security industry OR ThreatConnect experience
Type: Full-time
Benefits: Competitive benefits package with comprehensive insurance coverage, unlimited paid time off, and unique perks designed …

Parachute Health

Support Engineer, Supplier United States
Skills & Focus: technical support, issue resolution, API integrations, Datadog, communication skills, troubleshooting, security compliance, documentation, supply chain management, customer interaction
About the Company: Parachute Health is dedicated to ensuring every patient receives the medical equipment they need on time, simplifying the ordering process through digital conn…
Experience: 2+ years of experience in technical customer support.
Salary: $80-100K

Nord Security

Escalations Manager United States
Skills & Focus: customer support, technical support, escalation management, SaaS, cybersecurity, problem-solving, stakeholder management, process improvements, customer experience, cross-team projects
About the Company: Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has mor…
Experience: 2+ years in a customer support, technical support, or escalation management role, preferably in a SaaS and/or cybersecurity environment
Salary: Gross Salary 2320 - 3810 EUR/Month
Type: Full Time
Benefits: Access to Nord Security products, Professional growth opportunities, Health benefits, Mental wellbeing support, Team sp…

Constant Contact

Technical Support Specialist United States
Skills & Focus: technical support, SaaS, troubleshooting, bug reports, customer support, automation tools, CRM, bug tracking, knowledge base, support tickets
About the Company: Constant Contact’s Lead Gen & CRM platform is a Gainesville-bred, cloud-based automation technology platform for marketing agencies and small- to mid-sized bus…
Salary: $22 USD
Type: Full-time

Skio

Technical Support Agent United States
Skills & Focus: technical support, customer experience, troubleshooting, diagnosing issues, escalation management, quality assurance, documentation, emails, chat support, Zoom calls
Experience: Experience with Shopify is required

Genuine Parts Company

Field Services Support United States
Skills & Focus: customer support, installation, troubleshooting, diagnosis, repair, technical product support, service, communication skills, problem solving, travel
About the Company: GPC is a global service organization engaged in the distribution of automotive and industrial replacement parts. Our vast global supply chain includes more tha…
Experience: Zero (0) to two (2) years of relevant experience
Type: Hybrid
Benefits: Comprehensive benefits package including healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holida…

Mapbox

Technical Support Engineer III United States
Skills & Focus: Technical Support, Customer Engagement, Mobile Development, Java, Kotlin, Swift, Zendesk, GitHub, Troubleshooting, Geospatial Tools
About the Company: Mapbox is the leading real-time location platform for a new generation of location-aware businesses. The platform equips organizations with the full set of too…
Experience: 3-5+ years of experience with native mobile development on either Android or iOS platforms.
Salary: $116,025 - $156,975
Type: Full time
Benefits: Supportive health care, parental leave, flexibility for personal matters.

Procore

API Specialist United States
Skills & Focus: API, Integration, Troubleshooting, Support, REST, Postman, Developer, Knowledgebase, Customer Support, Technical Support
About the Company: Procore is a construction technology company providing solutions to improve project management and construction processes.
Experience: Minimum of 2 years of experience in a technical support, integration, or API-focused troubleshooting role.
API Specialist United States
Skills & Focus: API, Integration, Troubleshooting, Support, REST, Postman, Developer, Knowledgebase, Customer Support, Technical Support
About the Company: Procore is a construction technology company providing solutions to improve project management and construction processes.
Experience: Minimum of 2 years of experience in a technical support, integration, or API-focused troubleshooting role.

Modernizing Medicine, Inc.

Support Specialist I United States
Skills & Focus: customer support, Klara product, eForms, investigating issues, customer feedback, cross-functional, web technologies, empathy, problem-solving, communication
About the Company: We Are Modernizing Medicine (WAMM)! A team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care…
Experience: 3+ years of experience in a support role
Type: Full-time
Benefits: Comprehensive health, accidental, and life insurance plans, including coverage for family members, meals and snacks, we…

Circleci

Support Engineer United States
Skills & Focus: Support Engineer, technical support, Customer Engineering, CI/CD, support tickets, troubleshooting, Knowledge Articles, customer feedback, DevOps, automation
About the Company: CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub where code moves from idea to deliv…
Experience: 2+ years in technical product support or engineering
Salary: $62,000 - $90,000 USD (varies by zone)
Type: Full-time

Canonical

Regional Support Manager United States
Skills & Focus: Linux, Support, Team Management, Customer Satisfaction, Open Source, Public Cloud, Technical Excellence, Process Improvement, Shift Scheduling, KPI Accountability
About the Company: Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. The company is a pioneer of glob…
Type: Full-time
Benefits: Distributed work environment, personal learning budget, annual compensation review, maternity and paternity leave, Empl…

Extend

Solution Support Engineer United States
Skills & Focus: support requests, Merchant Partners, integration, customer experience, technical problems, Zendesk, JIRA, Javascript, e-commerce, problem-solving
About the Company: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer …
Experience: 2+ Years experience in a Web Development, Software Engineering and/or Support Engineering role
Salary: $50,000 - $60,000 Base Salary, plus $10,000 annually for On Target Earnings (OTE)*
Type: Full-time
Benefits: Competitive salary based on experience, with full medical and dental & vision benefits. Stock in an early-stage startup…

Rocket Money

Team Leader, Bill Negotiations Operations United States
Skills & Focus: customer experience, bill negotiation, team performance management, coaching, mentoring, process improvements, standard operating procedure, training documentation, B2C technology, customer service
About the Company: Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their f…
Experience: You have at least 3 years of experience in a customer service, or relevant role
Salary: $50,000 - $65,000/year + bonus + benefits
Type: Full-time
Benefits: Health, Dental & Vision Plans, Life Insurance, Long/Short Term Disability, Competitive Pay, 401k Matching, Team Member …

Accesso

Payment Support Specialist United States
Skills & Focus: Payment Systems, Point of Sale Hardware, Client Experience, Technical Escalation, Payment Hardware, E-Commerce Payments, Troubleshooting, Service Level Targets, Risk Mitigation, Communication
About the Company: Accesso is on a mission to improve the guest experience with technology, supporting top attractions and entertainment venues with innovative technology solutio…
Experience: Payment Industry Experience, Technical Consulting Experience, Computer Networking Experience
Salary: $71,000 - $96,000 USD
Type: Full-time
Benefits: 4-weeks of Paid Time Off, inclusive family benefits, employer-paid disability and life insurance, matching 401K, unlimi…

Emoney Advisor, Llc

Director, Technical Support United States
Skills & Focus: customer experience, leadership, technical support, contact center, service delivery, operational efficiency, coaching, process improvement, data analysis, team development
About the Company: eMoney Advisor is a wealth management system that offers transparency, security, mobile access, and superior organization. They provide web-based services and …
Experience: 8+ years managing Contact Center Technical Support team
Salary: $128,000 - $173,000
Type: Full-time
Benefits: eligible for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid …

Branch

Enterprise Support Specialist United States
Skills & Focus: Enterprise Support, customer retention, technical issues, B2B support, SaaS, fintech, project management, problem solving, customer experience, Zendesk
About the Company: Branch is on a mission to empower workers with financial freedom by helping companies accelerate payments and providing working Americans with accessible, free…
Experience: Previous B2B support experience in SaaS and/or fintech
Salary: 60-65k
Type: Full-time
Benefits: Remote-first work environment, Branch-paid medical, dental, and vision insurance, Equity, 401k, Flexible time off, Paid…

Postscript

Customer Experience Advocate (CXA) United States
Skills & Focus: customer support, SMS marketing, technical products, solutions-oriented, e-commerce, SaaS, helpdesk software, Zendesk, communication skills, multitasking
About the Company: Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools…
Experience: 2+ years as a customer support specialist or a similar customer success role
Salary: Hourly compensation range of USD $22-$26 plus equity
Type: Full-time
Benefits: Health, dental, vision insurance; equity; work from home; competitive compensation; opportunities for career growth.

Contact Government Services, Llc

Senior Relativity Administrator United States
Skills & Focus: Relativity, eDiscovery, technical support, client solutions, communication, customer service, cross-functional teams, SQL, data management, cloud environments
About the Company: CGS strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge techn…
Experience: Minimum of 7 (seven) years of litigation, eDiscovery, or technical support experience
Salary: $117,449.28 - $169,648.96 a year
Type: Full-Time
Benefits: Health, Dental, and Vision; Life Insurance; 401k; Flexible Spending Account (Health, Dependent Care, and Commuter); Pai…

Spring Health

Senior Customer Support Specialist United States
Skills & Focus: customer support, healthcare, remote, mental health, Support processes, Customer satisfaction, Knowledge base, Automation, Process improvement, Client relationships
About the Company: Spring Health is a mental health service provider partnering with over 450 companies worldwide, delivering personalized mental healthcare solutions including t…
Experience: 5+ years in Customer Support, Customer Success, or related fields
Salary: $86,000 - $106,250
Type: Full-time
Benefits: Health, Dental, Vision, 401(k) match, mental health support, professional development, and more.

Juniper Square

Customer Support Specialist United States
Skills & Focus: technical assistance, customer success, B2B, problem solving, analytical skills, communication skills, cross-functional collaboration, customer feedback, documentation, inclusive culture
About the Company: Our mission is to unlock the full potential of private markets by digitizing commercial real estate and private equity, making them more accessible, efficient,…
Experience: 2+ years of professional experience
Salary: $50,000 - $62,500
Type: Full-time
Benefits: Health, dental, and vision care for you and your family; life insurance and disability coverage; mental wellness covera…

Paradigm

Customer Support Specialist - MerusCase United States
Skills & Focus: customer support, SaaS, client advocate, troubleshoot, onboard, communication, conflict management, legal tech, problem solving, data analytics
About the Company: Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms.
Experience: 1-2 years of customer support experience
Benefits: Competitive salary, Paid vacation + sick and parental leave, Remote working flexibility, 100% paid PPO medical, dental,…

Opus Group

Event Support Specialist United States
Skills & Focus: event registration support, attendee inquiries, event technology platforms, customer service, problem-solving, multi-tasking, attention to detail, teamwork, adaptability, process improvement
About the Company: Opus Agency partners with world-shaping brands like Amazon, Google, Microsoft, and Salesforce to catalyze movements through shared experiences.
Experience: Previous experience in events, group meetings, and/or hospitality
Salary: $25.00/hour to $30.00/hour
Type: Temporary, Full-time, Hourly, Non-Exempt

Royal Caribbean Cruises Ltd

Trade Support Executive United States
Skills & Focus: sales support, trade partners, customer engagement, product focus, campaigns, trade escalation, trade partner support, training support, platform features, content implementation
About the Company: Royal Caribbean Group is the world’s largest cruise line, offering a range of ships and destinations worldwide, including South America, Europe, Asia, Australi…
Type: Full-time

Protect Ai

Customer Support Engineer United States
Skills & Focus: Customer Success, Technical Support, AI security, Kubernetes, Cybersecurity, Cloud platforms, AWS, Azure, GCP, Customer Satisfaction
About the Company: At Protect AI, we specialize in securing AI systems and machine learning models, ensuring that our customers can trust their AI applications. Our products, inc…
Experience: 3+ years experience in customer success or related technical fields within the cybersecurity or AI industries.
Salary: $140,000 to $220,000
Type: Full time

Mapbox

Senior Manager, Technical Support Engineering United States
Skills & Focus: Support Team, Zendesk, Customer feedback, Operationalize Support, Performance metrics, Collaboration, Technical onboarding, Troubleshooting, Customer service, Project management
About the Company: Mapbox is the leading real-time location platform for a new generation of location-aware businesses.
Salary: $147,900 - $200,100
Type: Full-time

Muck Rack

Senior Manager, Customer Support United States
Skills & Focus: customer support, B2B SaaS, team management, AI-driven support enhancements, cross-functional collaboration, software tools, performance management, customer satisfaction, workflow improvement, career development
About the Company: Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their…
Experience: 6+ years of experience in customer support, including 3+ years managing people
Salary: $105,000-115,000+
Type: Full-time
Benefits: Home office stipend, phone and internet reimbursement, coworking membership, transparent & fair compensation, competiti…

Hello Heart

Tier 2 User Support Specialist United States
Skills & Focus: customer support, SaaS, digital health, troubleshooting, ticketing system, technical issues, remote work, product expertise, self-motivated, problem-solving
About the Company: Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track…
Experience: 1+ years of customer support experience at a SaaS or digital health company
Salary: $55,000.00 to $65,000.00
Type: Full-time

Semrush

Enterprise Support Specialist (US Market) United States
Skills & Focus: technical support, customer success, account management, SaaS, SEO, Digital Marketing, problem-solving, collaboration, customer communication, continuous improvement
About the Company: Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, soc…
Experience: 3+ years technical experience in product support, customer success, account management, or consulting, preferably in a SaaS and/or SEO/Digital Marketing environment.
Benefits: Unlimited PTO, Health insurance, Travel insurance, Flexible working hours, Employee Assistance Program, Employee Resour…

Arcadia

Production Support Analyst United States
Skills & Focus: AWS, Postman, New Relic, JIRA, troubleshooting, diagnose problems, data analysis, healthcare, customer service, process improvements
About the Company: Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights …
Experience: Experience in product support and/or data analysis
Type: Full-time

Modern Treasury

Technical Support Specialist United States
Skills & Focus: Technical Support, Customer Support, APIs, SQL, Incident Management, Reconciliation Operations, Project Management, Process Improvement, Data-driven, Customer Feedback
About the Company: Modern Treasury is the operating system for money movement. Our payment operations platform combines a suite of APIs and dashboards to help companies unlock ne…
Experience: 4+ years experience in customer facing roles at B2B SaaS companies

Qualified

Senior Technical Support Specialist United States
Skills & Focus: Technical Support, B2B SaaS, Salesforce CRM, Marketing automation, Javascript, API errors, Web technologies, Customer success, Incident response, Documentation
About the Company: Qualified is the AI pipeline generation platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation …
Experience: 3+ years of experience providing support in a B2B SaaS company
Salary: $105K – $110K
Type: Full time
Benefits: Offers Equity • Offers Bonus

Submittable

Enterprise Support Specialist United States
Skills & Focus: customer support, technical support, SaaS platforms, software development lifecycle, troubleshoot, communication, collaboration, customer satisfaction, documentation, enterprise customers
About the Company: Submittable empowers organizations to create social impact through its innovative software, enabling thousands of nonprofits and government entities to manage …
Experience: 1+ years in Customer Support, Technical Support, or Enterprise Support roles
Salary: $53,000–$70,000
Type: Full-time
Benefits: Comprehensive health and life insurance, 401(k) with match, equity stock options, flexible hours, remote options, paid …

Belvo

Customer Support Specialist (Open Finance API) United States
Skills & Focus: Customer Support, API Integration, Technical Support, Fintech, Open Finance, Remote Work, Client Communication, Documentation, Problem-Solving, Developer Support
About the Company: Belvo is an open finance API platform aiming to democratize access to financial services in Latin America. They enable financial innovators to access and inter…
Experience: 1-2 years in customer support of a technical product
Benefits: Stock options, annual bonus, flexible hours, remote work, pet-friendly, mental health access, health insurance, paid bi…

Affirm

Product Support Specialist United States
Skills & Focus: product support, e-commerce, merchant partners, technical issues, troubleshooting, communication, customer service, process improvement, project ownership, technical systems
About the Company: Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compound…
Experience: 2+ years in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
Salary: $62,000 - $82,000 per year
Type: Full-time
Benefits: 100% subsidized medical coverage, dental and vision for you and your dependents, flexible spending wallets, competitive…

Jack Henry & Associates, Inc

Application Support Supervisor: Complementary Solutions United States
Skills & Focus: Application Support, Technical Acumen, Customer Service, Implementation, Training, Problem Resolution, Communication Skills, Project Management, Financial Institutions, Software Support
About the Company: At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streaml…
Experience: Minimum of 6 years in an IT role that coincides with application support, implementation or development. Previous experience in a customer-facing position.
Salary: $64,297 - $100,000
Type: Full-time
Benefits: Generous 401(k) Plan Matching Contributions, Healthcare, Paid Time Off (PTO) and Paid Holidays, Tuition Reimbursement, …