Last updated: 2025-05-22

46 Customer Success Manager jobs in Remote - Canada.

Hiring now: Cx Strategy Ops Mgr @ Kong, Customer Support Team Lea @ Jane App, Sr Customer Success Mgr @ Synctera, Strategic Customer Succes @ Samsara, Sr Onboarding Spec @ Hive, Sr Customer Success Mgr @ Colab Soft, Dir Of Revenue Ops @ 1Password, Sr Enablement Mgr @ Workleap, Sr Engagement Mgr @ Clariti Cl, Customer Success Mgr @ Overstory.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (25) SaaS (19) customer success (13) account management (6) renewals (5) training (5) project management (5) leadership (4) data-driven (4) cross-functional (4)

📍 Locations

Canada (46)
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Kong

CX Strategy & Operations Manager Canada
Skills & Focus: CX, Strategy, Operations, Professional Services, Customer Success, Analytics, Data-driven, Reporting, Enterprise Software, Collaboration

Jane App

Customer Support Team Lead (6-month Contract) Canada
Skills & Focus: customer support, leadership, team development, performance metrics, customer escalations, process improvement, data-driven, cross-functional, recognition, growth
About the Company: Jane is a company that enables healthcare practitioners to run their practices digitally with features like online booking, charting, scheduling, telehealth, s…
Experience: Minimum 5 years in customer support leadership
Salary: $75,000-$105,000 per year
Type: Contract
Benefits: See provided link for detailed benefits

Synctera

Sr. Customer Success Manager Canada
Skills & Focus: Customer Success, Client Relationships, Strategic Partner, Engagement, Retention, Account Management, Onboarding, Training, Upsell, FinTech
About the Company: We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support…
Experience: 4+ years of experience in customer success, partner management, or strategic account management
Salary: USD: $115,000-$150,000 CAD: $110,000-$130,000
Type: Full-time
Benefits: 100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents; Employer contribu…

Samsara

Strategic Customer Success Manager Canada
Skills & Focus: Customer Success, IoT platform, account management, strategic consulting, renewals, cross-functional teams, workshops, business value, communication, trust building
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which enables organizations that depend on physical operations to harness Internet of Th…
Experience: 8+ years of professional work experience, with recent experience in senior Customer Success, account management, or strategic consulting roles.
Salary: $119,000 — $154,000 CAD
Type: Full-time
Benefits: Full time employees receive a competitive total compensation package along with employee-led remote and flexible workin…
Technical Account Manager Canada
Skills & Focus: Technical Account Manager, customer success, SaaS, IoT, PaaS, troubleshooting, relationship management, APIs, data-informed, cloud solutions
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to improv…
Experience: 5+ years
Salary: $78,200 - $101,200 CAD
Type: Full-time
Benefits: Competitive total compensation package, health benefits, employee-led remote and flexible working, charity fund (Samsar…

Hive

Senior Onboarding Specialist Canada
Skills & Focus: onboarding, customer success, training, SaaS, implementation, communication, project management, relationship management, collaboration, data-driven
About the Company: Hive is the industry-best marketing platform for event marketers, powering marketing for over 1500 iconic events, festivals, venues, and promoters across North…
Experience: 3+ years of experience in onboarding, customer training, or implementation—preferably in a SaaS environment.
Salary: $61,000 to $87,000 CAD per year
Type: Full-time
Benefits: Flexible work hours, comprehensive health and dental coverage, parental leave top-up, unlimited vacation/PTO policy.

Colab Software

Senior Customer Success Manager Canada
Skills & Focus: Customer Success, engineering, product adoption, revenue retention, C-Suite, customer experience, stakeholder engagement, analytical skills, communication skills, change management
About the Company: At CoLab, we help engineering teams bring life-changing products to the world years sooner. Our product, CoLab, is the world’s first Design Engagement System (…
Experience: 3+ years experience managing large mid-market and/or enterprise accounts.
Benefits: competitive compensation, comprehensive benefits, and a strong dedication to work-life balance.

Hive

Senior Customer Success Manager Canada
Skills & Focus: Customer Relationship, Drive Adoption, Drive Growth, Advocate for Customers, Work Cross-Functionally, Customer Success, SaaS, Stakeholder Engagement, Marketing Technology, Collaboration
About the Company: Hive is the industry-best marketing platform for event marketers. Our platform powers marketing for 1500+ of the most iconic event, festivals, venues, promoter…
Experience: 4+ years
Salary: $85,000 to $110,000 CAD
Type: Full-time
Benefits: Health + Insurance: Comprehensive health and dental coverage with a parental leave top-up program; Unlimited vacation/P…

1password

Director of Revenue Operations Canada
Skills & Focus: Revenue Operations, Sales, Marketing, Partnerships, Customer Success, Leadership, Performance, Systems, Tools, Insights
About the Company: 1Password is building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by en…

Samsara

Customer Success Associate Canada
Skills & Focus: Customer Success, IoT platform, stakeholders, business reviews, workshops, platform capabilities, relationship builder, growth mindset, solutions-oriented, cross-functional
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, enabling organizations dependent on physical operations to harness IoT data for actionab…
Experience: 2+ years
Salary: $59,500 - $77,000 CAD
Type: Full-time
Benefits: Full time employees receive a competitive total compensation package along with employee-led remote and flexible workin…

Workleap

Senior Enablement Manager Canada
Skills & Focus: enablement, sales training, customer success, revenue growth, program development, competitive intelligence, stakeholder management, sales performance, SaaS, product marketing
About the Company: Workleap builds practical employee experience software that makes work simpler. Our products include Workleap, a simple employee experience platform to boost e…
Experience: 5+ years of experience in enablement, sales training, product marketing, or related revenue-driving roles, ideally within SaaS or technology-focused organizations.
Benefits: Healthy and inclusive work environment, support for creativity, and adaptability to daily life needs.

Clariti Cloud Inc.

Senior Engagement Manager Canada
Skills & Focus: customer journey, project lifecycle, leadership, quality control, risk management, stakeholder relationships, implementation services, SaaS, agile methodologies, emotional intelligence
About the Company: We empower governments to deliver exceptional citizen experiences.
Experience: 8+ years
Salary: Between $115,000-$165,000 CAD
Type: Full-time
Benefits: Competitive compensation packages, well-deserved time off, and benefits to keep you and your family healthy.

1password

Customer Advocacy Manager Canada
Skills & Focus: Customer Advocacy, B2B Marketing, Customer Success, SaaS, Cybersecurity, Project Management, Relationship-Building, Cross-functional Collaboration, Customer Stories, KPI Tracking
About the Company: At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising securit…
Experience: 6+ years of experience in B2B marketing, customer marketing, or customer success with a focus on customer advocacy.
Salary: Between $109,000 USD and $147,000 USD for USA-based roles; between $105,000 CAD and $143,000 CAD for Canada-based roles.
Type: Full-time
Benefits: Health, dental, 401k, generous paid time off, equity grant, participation in incentive programs.

Overstory

Customer Success Manager Canada
Skills & Focus: customer success, project management, relationship building, commercial thinker, team collaboration, utility sector knowledge, empathy, communication, problem solving, climate action
About the Company: Overstory harnesses cutting-edge technology to enable a resilient electrical grid that keeps communities thriving as our world changes. They use AI and advance…
Experience: 5+ years in a customer facing role
Type: Full-time
Benefits: Flexible working environment, remote working budget, educational budget, equity, competitive salary.

Colab Software

Strategic Customer Success Manager Canada
Skills & Focus: Strategic Account Planning, Customer Value Realization, License Maximization, Executive Engagement, Change Leadership, Customer Risk Management, Internal Collaboration, Mentorship, Data Literacy, Customer Success
About the Company: At CoLab, we help mechanical engineering teams bring life-changing products to market faster. Our cloud-based platform is purpose-built for effective design re…
Experience: 5+ years
Type: Full-time

Samsara

Customer Success Manager Canada
Skills & Focus: Customer Success, IoT solutions, Enterprise, deployment, customer relationship, problem solving, consultative skills, account health, training, cross-functional
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which enables organizations that depend on physical operations to harness IoT data to de…
Experience: 6+ years in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
Salary: $121,975 — $157,850 CAD
Type: Full-time
Benefits: Competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara fo…

Airtable

Manager, Base Optimization Canada
Skills & Focus: leadership, customer success, product adoption, team development, operational rigor, coaching, strategic planning, cross-functional collaboration, performance management, scale
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Experience: 2+ years of people management experience in a customer-facing, technical, or enablement-focused team.

Biorender

Customer Success Manager | Mid-Market Canada
Skills & Focus: customer success, account management, SaaS, NPS, retention, client engagement, virtual meetings, customer advocacy, user satisfaction, training
About the Company: At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and makin…
Experience: 3+ years of experience in customer success or account management within a SaaS company
Type: Full time

Hive

Senior Customer Success Manager Canada
Skills & Focus: Customer Relationship, Onboarding, Stakeholder Engagement, Account Growth, Client Retention, Cross-Functional Collaboration, Strategic Planning, Product Expert, Marketing Technology, Customer Success
About the Company: Hive is the industry-best marketing platform for event marketers. Our platform powers marketing for 1500+ of the most iconic event, festivals, venues, promoter…
Experience: 4+ years in a Customer Success Manager role, ideally within a SaaS environment.
Salary: CA$85,000 to CA$110,000
Type: Full-time
Benefits: Comprehensive health and dental coverage, parental leave top-up program, unlimited vacation/PTO.

Thoughtexchange

Customer Success Manager Canada
Skills & Focus: Customer Success, platform, AI, engagement, renewals, growth, training, support, stakeholders, solutions
About the Company: ThoughtExchange is a platform powered by cutting-edge AI that enables leaders to connect with their communities and gain immediate, actionable insights.
Salary: $79,500-$88,500 CAD (OTE $114,000 - $126,500)

Offerfit

Customer Success Director Canada
Skills & Focus: Customer Success, AI decisioning engine, renewals, upsells, analysis, data-driven presentations, customer insights, strategic partner, troubleshooting, value proposition
About the Company: Founded by ex-McKinsey and BCG math PhDs, supported by leading Silicon Valley VCs, OfferFit’s AI decisioning engine supports 1:1 personalization for lifecycle …
Experience: Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
Salary: $192,000 - $204,000 per year, plus additional commission/bonus ranging $54,000 - $58,000
Type: Full-time
Benefits: Generous PTO, Parental Leave policy, 100% remote work environment, quarterly gatherings, weekly team events, and compet…

Upland Software

Customer Success Manager - Gestionnaire du succès client (GSC) Canada
Skills & Focus: Customer Success, Enterprise, Renewals, Account Management, SaaS, Customer Relationship, Health Monitoring, Risk Mitigation, Expansion, Contract Negotiation
About the Company: Upland Software is a leader in cloud-based tools for digital transformation.

Kojo

Renewals Manager Canada
Skills & Focus: customer success, renewal, account management, SaaS, construction industry, sales acumen, product feedback, engagement plans, quota attainment, CRM
About the Company: Kojo is a construction technology company founded in 2018 that aims to transform the way commercial construction companies buy materials, addressing inefficien…
Experience: 3+ years of full-cycle sales or account management experience in SaaS
Salary: CA$90K – CA$120K
Type: Full-time
Benefits: Equity grant and a full suite of perks and benefits

Enverus

Customer Success Manager Canada
Skills & Focus: Customer Success, Sales, Relationship Management, SaaS, Financial Analysis, Project Management, Change Management, Customer Engagement, Negotiation Skills, Customer Retention
Experience: 5+ years experience in a customer facing sales/technical position
Salary: $80,000-$90,000 base per year plus commission of $80,000-$90,000 - on target earnings $160K-$180K
Type: Hybrid
Benefits: Enverus offers comprehensive benefits to our employees to include: Medical, Dental, Vision, Income Protection (disabili…

Zscaler

Customer Success Manager Canada
Skills & Focus: Customer Success, Cloud Services, Web-based Security, Networking, Implementation, Business Reviews, Customer Deployments, Sales Opportunities, AI-powered, Security Technologies
About the Company: Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to m…
Experience: 5+ years experience in a customer-facing role
Salary: $94,500 - $135,000 CAD
Type: Full-time
Benefits: Various health plans, Time off plans for vacation and sick time, Parental leave options, Retirement options, Education …

Athennian

Senior Customer Success Manager Canada
Skills & Focus: Customer Success, advocate, strategic growth, data-driven, collaborator, relationships, success plans, key metrics, improvement, seamless experience
About the Company: Athennian increases trust in business. Our products help legal, finance, and tax teams be transaction and audit-ready by organizing business entity and corpora…

Splunk

Customer Success Executive Canada
Skills & Focus: Customer Success, Customer Engagement, Cybersecurity, SaaS, IT Operations, Observability, Customer Outcomes, Value Realization, Relationship Management, Strategy
About the Company: Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Lead…
Experience: 5+ years related experience in software, subscription services and IT/Security organizations.
Customer Success Executive Canada
Skills & Focus: Customer Success, Cybersecurity, IT Operations, Observability, SaaS, Collaboration, Customer Engagement, Executive Level, Technology Adoption, Value Realization
About the Company: Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world.
Experience: 5+ years related experience in software, subscription services and IT/Security organizations.

Sophos

Customer Success Manager Canada
Skills & Focus: customer success, engagement, customer lifecycle, deployment, adoption, renewal, satisfaction, customer value, products, opportunities
About the Company: Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company is the largest pure-play Managed Detection and R…

Samsara Inc.

Customer Success Associate Canada
Skills & Focus: Customer Success, IoT platform, fleet, safety, efficiency, sustainability, stakeholders, platform capabilities, workshops, relationship building
About the Company: Samsara (NYSE: IOT) is a pioneer in the Connected Operations™ Cloud platform that enables organizations relying on physical operations to harness IoT data for …
Experience: 2+ years in Customer Success, account management, or strategic consulting role
Salary: $59,500 — $77,000 CAD
Type: Full-time
Benefits: Health benefits, remote and flexible working, charity fund, and additional perks

Procurify

Senior Customer Success Manager Canada
Skills & Focus: Customer Success, SaaS, Customer Retention, Expansion, Stakeholder Management, Expenses Management, Procurement, AP Automation, Spend Management, AI
About the Company: Procurify is the AI-enhanced procurement and AP automation platform for the mid-market, trusted by numerous industries including biotechnology, education, heal…
Experience: 5+ years of Customer Success experience in SaaS
Salary: $92,000 - $110,000
Type: Full-time
Benefits: Flexible working, unlimited responsible time off, health benefits, community initiatives, stock options, DEI initiatives

Liveperson

Technical Account Manager II Canada
Skills & Focus: Technical Account Manager, SaaS, Customer Success, Cloud Technologies, APIs, Troubleshooting, Data Analysis, Relationship Management, Operational Success, Crisis Management
About the Company: LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media…
Experience: Proven TAM or related technical customer-facing experience in SaaS/CCaaS or web engagement for Fortune 500 clients.
Salary: $88,000 - $105,000 CAD
Type: Full-time
Benefits: Health: medical, dental, vision and wellbeing; Time away: 15 days PTO, Public holidays, 5 care days, and 10 sick days; …

Metergy Solutions Inc.

Client Success Manager Canada
Skills & Focus: client relationships, account management, customer service, business-to-business, client inquiries, proactive communication, client satisfaction, cross-departmental collaboration, CRM databases, energy consumption
About the Company: Metergy Solutions has been a leading provider of submetering solutions for over 20 years, specializing in measuring individual suite consumption of electricity…
Experience: Minimum of 5 years in a customer service role with a business-to-business focus
Type: Permanent (Non-Union)

1password

Senior Renewals Manager Canada
Skills & Focus: renewals, customer retention, security software, customer success, account management, long-term relationships, client management, sales, digital safety, cybersecurity
About the Company: Building the foundation for a safe, productive digital future through cybersecurity products that ensure secure identity and application access.

Thanx

Implementation Manager Canada
Skills & Focus: onboarding, implementation, project management, customer success, training, presentations, account management, client relationships, data-driven, organization
About the Company: Thanx is a leading loyalty and guest engagement platform for restaurants, helping regional and national restaurant brands grow customer lifetime value with eas…
Experience: 2 Years of software/B2B onboarding/implementation/project management experience
Type: Full-time

Secureframe

Customer Success Manager Canada
Skills & Focus: customer relationships, adoption, satisfaction, renewals, compliance, NPS, CSAT, cross-functional, risk management, ownership mindset
About the Company: Secureframe is at the forefront of revolutionizing cybersecurity compliance, recognized as one of the industry's most innovative and trusted providers. They ha…
Experience: 2+ Years of experience in GRC or Risk Advisory, risk management, compliance, or audit
Type: Full-time
Benefits: Medical, dental, and vision benefits for you and your dependent(s), Flexible PTO, 401(k), Paid family leave

Highspot

Sr. Customer Success Manager, Enterprise Canada
Skills & Focus: Customer Success Manager, sales enablement, customer satisfaction, product adoption, relationship management, account planning, value realization, collaboration, risk identification, stakeholder engagement
About the Company: Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of…
Experience: 2+ years owning complex enterprises and 5+ years in a customer facing role
Salary: $91,000 - $141,400
Type: Full-time
Benefits: - Comprehensive medical, dental, vision, disability, and life benefits - Group Retirement Savings Plan (RRSP) and match…

Affinipay

Customer Onboarding Manager Canada
Skills & Focus: Customer Onboarding, SaaS, Client Success, Customer Relationship, Technical Skills, Problem-solving, Team Collaboration, Communication Skills, Customer Satisfaction, Product Knowledge
About the Company: AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, Af…
Experience: 2+ years SaaS Client Success, onboarding or client management experience
Salary: $25 - $27 per hour
Type: Non-exempt
Benefits: Fully covered medical, dental and vision coverage, flexible paid time off, 401K with company match, competitive compens…

Unbounce

Customer Success Manager, Insightly Canada
Skills & Focus: Customer Success, CRM, SAAS, Engagement, Retention, Account Management, Customer Growth, Product Development, Communication, Time Management
About the Company: Unbounce is a leading landing page creation and conversion optimization platform that empowers digital marketers to achieve success with their campaigns.
Experience: Minimum 3 years experience in a customer-facing role in SAAS.
Salary: $72,401-$94,037
Type: Full-time
Benefits: Flexible Time Off Policy, Health Insurance, Employee Assistance Program, Quarterly Company Wide Recharge Days, End of Y…

Hive

Senior Onboarding Specialist Canada
Skills & Focus: onboarding, customer training, implementation, SaaS, customer success, relationship management, client training, high-quality client experience, communication skills, collaboration
About the Company: Hive is the industry-best marketing platform for event marketers. Our platform powers marketing for 1500+ of the most iconic events, festivals, venues, promote…
Experience: 3+ years
Salary: CA$61K – CA$74K
Type: Full-time
Benefits: Comprehensive health and dental coverage, parental leave top-up, unlimited vacation/PTO policy.

Versapay

Customer Success Manager Canada
Skills & Focus: customer success, SaaS, B2B payments, invoice-to-cash process, long-term relationships, ERP system, strong relationships, trusted advisor, problem resolution, customer objectives
About the Company: For growing businesses that need to accomplish more with less, Versapay’s Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automa…
Experience: 5+ years of experience in a customer success role and/or customer sales role in a SaaS based company; B2B merchant services experience.

Telus Digital

Director of Client Success - Digital Healthcare Canada
Skills & Focus: digital transformation, healthcare, strategy, leadership, client success, consulting, cloud, customer experience, innovation, project management
About the Company: TELUS Digital, a division of TELUS, one of Canada's largest telecommunications providers, is a renowned digital consulting firm focusing on innovative digital …
Experience: Minimum 5 years in strategy and team leadership within a top-tier consultancy or innovative health sector
Salary: $132,000 - $165,000 CAD
Benefits: Health care, 401K, stock purchase plan, paid leave, employee assistance program, life and disability insurance, perform…

Offerfit

Customer Success Manager Canada
Skills & Focus: Customer Success, AI, Marketing Technology, Stakeholder Management, Data Analysis, Problem Solving, Relationship Management, Business Strategy, Presentation Skills, Troubleshooting
About the Company: OfferFit was founded by ex-McKinsey and BCG math PhDs, and we’re funded by leading Silicon Valley VCs. OfferFit’s AI decisioning engine supports 1:1 personaliz…
Experience: Prior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
Salary: $145,000-$171,000 per year, plus eligibility for additional commission and bonus ranging $40,000-$47,000; with an overall OTE of $185,000 - $218,000
Benefits: Generous PTO (starting at 25 days PTO per year), Parental Leave policy (12 weeks paid), 100% remote work environment wi…

Fortra

Renewal Manager Canada
Skills & Focus: renewal management, negotiation, customer retention, strategic planning, data analysis, customer engagement, CRM tools, upsell opportunities, customer success, cybersecurity
About the Company: Our mission is to help organizations increase security maturity while decreasing operational burden. Our vision is a stronger, simpler future for cybersecurity…
Experience: 5+ years of experience in renewals, account management, or customer success within the technology (preferably cybersecurity) industry
Benefits: competitive benefits and salaries, personal and professional development opportunities, flexibility

Puzzle.Io

Customer Success Manager Canada
Skills & Focus: Customer Success, support, onboarding, troubleshooting, documentation, feedback, SaaS, accounting, B2B, fintech
About the Company: Puzzle is a startup building cutting-edge account software that integrates with modern fintech tools.
Experience: 2+ years of customer-facing experience
Salary: $70K – $100K
Type: Full time
Benefits: Competitive base pay + equity, 100% paid employee health, dental, and vision plans, flexible PTO policy, home office bu…

Kojo

Customer Onboarding Manager Canada
Skills & Focus: customer onboarding, implementation, SaaS, project management, construction industry, stakeholder management, product training, customer experience, churn risk, adoption
About the Company: Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world. We’re making buildings cheaper and easier to build by t…
Experience: 3+ years working in a customer onboarding and implementation role in SaaS, software, or technology-based environment
Salary: CA$95K – CA$120K
Type: Full time
Benefits: This position is also eligible for a new hire equity grant and all US-based full time employees are eligible for our fu…