Last updated: 2025-05-22

73 Technical Support jobs in New York City.

Hiring now: Firstline Support Analyst @ Fidessa An, Technical Support Analyst @ Ion Market, Technical Trainer And Pro @ Saic, Application Development S @ State Stre, Dir Of Customer Support @ Canary Tec, Technical Support Engr @ Sigma Comp, Biz Technology Support En @ Sensor Tow, Customer Solutions Engr C @ Cloudflare, Dir Of User Support @ City Of Ne, Technical Learning Spec @ Figma.Explore more at at kaamvaam.com

🔥 Skills

technical support (17) customer support (14) troubleshooting (13) problem-solving (11) Technical Support (10) SQL (10) communication skills (10) collaboration (9) Troubleshooting (9) customer experience (8)

📍 Locations

New York City (67) Jersey City (2) Uniondale (2) Montclair (1) Princeton (1)
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Fidessa (An Ion Group Company)

First-Line Support Analyst Jersey City
Skills & Focus: First-Line Support, client services, production support, problem solving, multi-tasking, trade support, technical account management, financial products, innovation, team player
About the Company: Fidessa provides exceptional trading, investment, and information solutions for the world's financial community, serving global institutions and investment ban…
Experience: recent grad or a few years' experience
Type: Full-time

Ion Markets

Technical Support Analyst Jersey City
Skills & Focus: Technical Support, Application Support, Equities, Derivatives, Technical Investigation, Client Support, Software Defects, Service Restoration, Business Continuity, Growth Culture
About the Company: The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support t…
Experience: Up to 3 years
Type: Full-time

Saic

Technical Trainer and Product Support SME Montclair
Skills & Focus: Technical Trainer, Product Support, Training Programs, Lessons Plans, Product Demonstrations, Curriculum Development, Field Service, Technical Support, Industry Standards, Travel
About the Company: SAIC is a premier Fortune 500® technology integrator driving our nation's technology transformation, offering solutions across defense, space, civilian, and in…
Experience: Six (6) years’ experience with high school diploma or GED, or two (2) years with bachelor’s degree, or zero (0) years with master’s degree, plus military background or related experience
Type: Full-time

State Street

Application Development Support Lead Princeton
Skills & Focus: C++, Windows environment, SQL, Oracle, production support, bug fixes, financial market domain, development tasks, communication skills, team player
About the Company: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re …
Experience: Several years of C++ development and experience on Windows
Salary: $110,000 - $170,000 Annual
Benefits: We offer a collaborative environment where technology skills and innovation are valued in a global organization. Our be…

Canary Technologies Corp

Director of Customer Support New York City
Skills & Focus: customer support, leadership, customer satisfaction, operational efficiencies, data analysis, support processes, KPI, team building, technology solutions, interpersonal skills
About the Company: Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ ho…
Experience: 5+ years of leadership experience in Customer Support or Customer Success in a tech/SaaS environment.
Salary: $150,000 - $225,000
Type: Full Time
Benefits: Canary Days, Self Improvement Club, Professional Development Chats, Travel Reimbursement, Personal Travel Reimbursement.

Sigma Computing

Technical Support Engineer New York City
Skills & Focus: analytics, SQL, data modeling, technical support, customer experience, collaboration, cloud service, troubleshooting, performance optimization, visualization
About the Company: Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for t…
Experience: 2+ years of industry experience supporting enterprise products for data analytics.
Salary: $90k - $125k
Type: Full-time
Benefits: Equity, Generous health benefits, Flexible time off policy, Paid bonding time for all new parents, Traditional and Roth…

Sensor Tower

Business Technology Support Engineer New York City
Skills & Focus: business technology, support engineer, information technology, SaaS, service oriented, problem solver, market intelligence, mobile app ecosystem, data-driven solutions, global staff
About the Company: Sensor Tower is the leading provider of market intelligence and insights for the mobile app ecosystem. Our data-driven solutions empower businesses, developers…

Cloudflare

Customer Solutions Engineer (CSE) New York City
Skills & Focus: Customer Solutions Engineer, technical advisor, Cloudflare platform, customer lifecycle, technical support, internet protocols, scripting languages, problem-solving, client management, security aspects
About the Company: Cloudflare is on a mission to help build a better Internet, operating one of the world’s largest networks that powers millions of websites and properties for c…
Experience: 3+ years of prior post-sales customer relationship management
Salary: Estimated annual salary of $125,000 - $175,000 depending on location
Type: Full-time
Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Ferti…

City Of New York

Director of User Support New York City
Skills & Focus: User Support, help desk, call center, leadership, communications, City systems, technical support, training, problem resolution, customer experience
Benefits: The City of New York offers a comprehensive set of benefits and programs to employees, including health insurance, pens…

Figma

Technical Learning Specialist New York City
Skills & Focus: technical support, training programs, SaaS products, customer queries, learning materials, collaboration, training effectiveness, cross-functional teams, employee development, customer satisfaction
About the Company: Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams brainstorm, design and build bet…
Experience: 3-5 years
Salary: $122,000 - $215,000 USD
Type: Full-time
Benefits: Figma offers equity to employees, along with health, dental & vision, retirement with company contribution, parental le…

Uipath

Product Support Engineer - External New York City
Skills & Focus: Product Support, Robotic Process Automation, Customer Feedback, Escalation, Troubleshooting, Debugging, OOP, Scripting, APIs, Multi-tier Web App Architecture
About the Company: The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise s…
Experience: 3-7 years in support
Type: Full time

Shopmy

Director, Product Support New York City
Skills & Focus: Product Support, Customer Support, Technical Support, Product Operations, Leadership, Support Team, Process Improvement, Troubleshooting, Customer Experience, SaaS
About the Company: ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns t…
Experience: 8+ years in Customer Support, Technical Support, or Product Operations, with at least 3+ years in a leadership role
Salary: $150,000 - $180,000 USD
Type: Full-time
Benefits: Medical & Dental Coverage at 70%, Equity in ShopMy, Flexible PTO, 14 weeks of parental leave, Reimbursements up to $200…

Rokt

Sr. Director, Technical Customer Support New York City
Skills & Focus: support workflows, AI-first, support strategy, customer success, operational excellence, technical support, support processes, enterprise IT, high-performing teams, AI integration
About the Company: Rokt is a hyper-growth ecommerce leader, enabling companies to increase value through real-time relevancy, AI, and ML-powered platforms, facilitating over 6.5 …
Experience: 10+ years in technical support, 5+ years in leadership roles
Salary: $300,000 - $355,000
Type: Full-time
Benefits: Employee equity, healthcare, retirement plans, catered lunch, gym membership, generous leave, and international office …

Datadog

Technical Support Engineer - Skillbridge Veteran Program (Contract) New York City
Skills & Focus: technical support, client interactions, product demo, onboarding, service member, program, team, communication, customer success, Linux
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Active duty service member approved via the Skillbridge Program
Type: Contract
Benefits: Best-in-breed onboarding, intra-departmental mentor and buddy program, continuous professional development, product tra…

Eliseai

Associate Solutions Engineer New York City
Skills & Focus: customer support, technical proficiency, SQL queries, data-driven, analytical skills, written communication, CRM systems, bug investigation, client onboarding, issue resolution
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundati…
Experience: Bachelor's degree in Computer Science or equivalent field; experience with support software and CRMs is a plus.
Salary: $75,000 - $100,000
Type: Full-time
Benefits: Equity in the company in the form of stock options, Medical, Dental, and Vision premiums covered at 100%, Fully paid pa…

Kyivstar.Tech

Technical Support Engineer for TPMS New York City
Skills & Focus: Technical Support, TPMS, Telecom, Project Management, System Maintenance, High-Performance Systems, Web Solutions, Mobile Solutions, Innovation, Entrepreneurial Culture
About the Company: Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diya.City, a subsidiary of Kyivstar, one of Ukraine's largest telecommunications operators. Th…

Uncommon Schools

IT Support Team Lead New York City
Skills & Focus: IT Support, Team Management, Customer Service, Data Management, Edtech, Data Quality, Process Improvement, Stakeholder Engagement, Problem Solving, Training

Retool

Support Engineering Lead New York City
Skills & Focus: Technical Customer Experience, Support Engineering, management, customer support, B2B enterprise software, data architecture, networking, KPI, cross-functional, continuous improvement
About the Company: Retool is building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, mak…
Experience: 4+ years leading technical customer facing teams at a senior manager or director level, 6+ years of experience working in a Support Engineering function for developer focused products.
Salary: $169,300 - $229,100 USD
Type: Full-time
Benefits: comprehensive benefit plan, including medical, dental, vision, and 401(k)

Braze

Escalation Manager New York City
Skills & Focus: escalation management, customer satisfaction, cross-functional collaboration, process improvement, technical support, problem management, data-driven decision-making, root cause analysis, customer engagement, operational excellence
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 10+ years
Salary: $117,400.00 - $143,500.00/year
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

The Bank

Applications Technical Specialist New York City
Skills & Focus: applications, technical support, analytical skills, business requirements, troubleshooting, loan servicing, LoanIQ, report development, application installation, vendor interface

Modern Treasury

Technical Support Specialist New York City
Skills & Focus: Technical Support, Customer Support, APIs, SQL, Incident Management, Reconciliation Operations, Project Management, Process Improvement, Data-driven, Customer Feedback
About the Company: Modern Treasury is the operating system for money movement. Our payment operations platform combines a suite of APIs and dashboards to help companies unlock ne…
Experience: 4+ years experience in customer facing roles at B2B SaaS companies

Explo

Solutions Engineer New York City
Skills & Focus: customer support, technical questions, data infrastructure, customer journey, voice of the customer, technical issues, product improvements, SQL, Javascript, APIs
About the Company: Explo makes it easy for companies to build customer-facing dashboards, replacing the need for a full-fledged analytics team. We’re a well funded, early stage s…
Experience: Previous experience in a customer-facing role is a plus
Salary: Competitive compensation range from $120k to $180k
Benefits: Unlimited PTO, Monthly lunch stipend, One Medical membership, 401k, Comprehensive health, vision and dental insurance

Finny Ai

Customer Support Engineer New York City
Skills & Focus: Customer Support, Technical Liaison, Troubleshoot, Bug Tickets, API, SQL, Linux, Unix, Debugging, Fintech
About the Company: FINNY AI is a platform built to help financial advisors grow organically, using AI and Machine learning to make the process of finding new clients more efficie…
Experience: 1+ years
Salary: $100 - $120
Type: Full-time

Datadog

Technical Escalations Engineer 2 (SaaS) New York City
Skills & Focus: SaaS, APIs, webhooks, OAuth, integration, debugging, REST, customer engagement, problem-solving, technical excellence
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Salary: $85,000 — $113,000 USD
Type: Full-time
Benefits: healthcare, dental, parental planning, mental health benefits, a 401(k) plan and match, paid time off, fitness reimburs…
Manager 1, Technical Escalation Engineering New York City
Skills & Focus: Technical Escalation, Engineering, Customer Engagement, Mentorship, Problem-solving, Documentation, Onboarding, Technical Solutions, Collaboration, Product Development
About the Company: Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in t…
Experience: previous experience leading a team
Salary: $108,000 — $144,000 USD
Type: Full-time
Benefits: healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursem…

Intuit

Service and Support Representative New York City
Skills & Focus: Software Engineering, Data, Customer Success, Tax, Product Management, Corporate Strategy, Legal, Information Technology, Marketing, Human Resources
Salary: $149,000 - $195,000
Type: Full-time

Netapp

Technical Solutions Specialist New York City
Skills & Focus: cloud, infrastructure, data, technical solutions, customer support, collaboration, engineer, business, possibilities, problem-solving
About the Company: NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or …

Tabs

Technical Support Analyst New York City
Skills & Focus: Technical Support, B2B, AI, Customer Success, ERP, Payments, Troubleshooting, Ticketing Systems, Problem Solving, SaaS
About the Company: Tabs is revolutionizing Accounts Receivable for B2B companies using AI to streamline operations and improve accuracy. It is a hyper-growth Series A company bas…
Experience: 3-8 years in a support, technical support, or customer success role, preferably in a SaaS or fintech environment.
Salary: $110K – $150K
Type: Full time
Benefits: Competitive compensation and equity, 100% coverage for healthcare (Medical, Dental, and Vision), daily meal and coffee …

Offchain Labs

IT Systems Administrator New York City
Skills & Focus: blockchain, decentralized, technical support, IT infrastructure, Ethereum scaling, troubleshooting, employee support, problem-solving, collaborative culture, innovation
About the Company: At Offchain Labs, we are not just building products — we’re leading a movement. We are committed to creating a decentralized, secure, and transparent future th…
Type: Full-time

Mercury

Support Team Lead New York City
Skills & Focus: support, leadership, customer support, banking system, API issues, cross-functional, data visualization, process improvement, support team, growth
About the Company: Mercury is a financial technology company building a complete finance stack for startups, offering banking services through partners. Since its launch in 2019,…
Experience: 2+ years of experience leading support or user-facing teams

Intenseye

Application Support Specialist New York City
Skills & Focus: Application Support, Customer Service, Troubleshooting, Design Assistance, Integration Assistance, Health & Safety, SaaS, AI, Enterprise Customers, Global
About the Company: Intenseye is a disruptive employee health and safety (EHS) SaaS platform powered by cutting-edge AI. Using existing cameras, Intenseye’s AI empowers EHS leader…

Alchemy

Customer Engineering Role New York City
Skills & Focus: customer experience, technical support, stakeholder management, product feedback, blockchain, crypto, analytical skills, problem solving, communication skills, startups
About the Company: Alchemy is the only complete developer platform that offers the powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infra…
Experience: 1+ years of experience in a software development role
Salary: $120,000 - $300,000 annually
Type: Full-time
Benefits: Competitive compensation including base salary and equity, comprehensive medical, dental, and vision coverage, 401k, un…
Solutions Engineer New York City
Skills & Focus: technical support, customer experience, customer needs, product feedback, stakeholder relationships, product development, blockchain technologies, Web3, analytical skills, troubleshoot technical issues
About the Company: Alchemy is the only complete developer platform that offers powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infrastru…
Experience: 1+ years of experience in a software development role
Salary: $120,000 - $200,000 annually
Type: Full-time
Benefits: Comprehensive medical, dental, and vision coverage, 401k, unlimited flexible time off

Captions

Customer Support Agent New York City
Skills & Focus: customer support, troubleshoot, Intercom, technical issues, cross-functional teams, proactive, CRM tools, problem-solver, video editing software, customer inquiries
About the Company: Captions is the leading video AI company, building the future of video creation. Over 10 million creators and businesses have used Captions to create videos fo…
Experience: 1+ years in customer support role
Type: Full-time
Benefits: Comprehensive medical, dental, and vision plans; 401K with employer match; Commuter Benefits; Catered lunch multiple da…

Octaura

Market & Client Support Associate New York City
Skills & Focus: market support, client support, trade-related issues, customer relationship management, technical issues, finance, economics, client experience, collaborative, communication skills
About the Company: Octaura is reimagining the way these markets trade, with efficiency, transparency and simplicity at the heart of what we do. We bring trading capabilities, dat…
Experience: 6 months+ years in client support within FinTech or Financial Services
Salary: $80,000 - $100,000
Type: Full-time
Benefits: Competitive compensation and equity, Flexible Paid Time Off, Competitive Parental Leave, Daily breakfast, coffee and sn…

Cloudflare

Technical Account Manager New York City
Skills & Focus: technical account manager, customer support, networking protocols, security products, customer satisfaction, technical problem-solving, cloudflare products, escalation management, incident response, collaborative engagement
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities
Salary: $127,000 - $155,000
Type: Full-time

Chalk

Support Engineer New York City
Skills & Focus: technical support, Python, SQL, troubleshooting, problem-solving, customer support, platform, diagnosing issues, collaboration, ML infrastructure
About the Company: Building the data platform that powers the future of machine learning applications, aiming to remove complexity, latency, and scale barriers.
Salary: $90K - $150K
Type: Full-time
Benefits: Comprehensive medical, dental, and vision insurance; FSA, HSA; retirement savings; company holidays; personal time off;…

Via

Product Support and Operations Specialist New York City
Skills & Focus: technical support, partner support, operations, communication, problem solver, product improvement, cross-functional, ticket resolution, analytical skills, customer-facing
About the Company: Via is building technology that transforms transportation systems globally, focusing on modern, efficient public transportation. Founded in 2012, it delivers A…
Experience: 1-3 years
Salary: $65,000 - $75,000
Type: Full-time
Benefits: Generous benefits package including free medical plans and 401K matching.

Nyc Department Of Design And Construction

Application Support Specialist New York City
Skills & Focus: Application Support, Technical Writing, Troubleshooting, End-User Training, Business Analysis, Custom-Built Applications, Off-the-Shelf Applications, Project Management, Documentation, Software Issues
About the Company: The NYC Department of Design and Construction is responsible for a variety of public works projects in the New York City area, focusing on technology and innov…
Type: Full Time
Application Support Specialist New York City
Skills & Focus: Application Support, Technical Writing, Troubleshooting, End-User Training, Business Analysis, Custom-Built Applications, Off-the-Shelf Applications, Project Management, Documentation, Software Issues
About the Company: The NYC Department of Design and Construction is responsible for a variety of public works projects in the New York City area, focusing on technology and innov…
Type: Full Time
Application Support Specialist New York City
Skills & Focus: Application Support, Technical Writing, Troubleshooting, End-User Training, Business Analysis, Custom-Built Applications, Off-the-Shelf Applications, Project Management, Documentation, Software Issues
About the Company: The NYC Department of Design and Construction is responsible for a variety of public works projects in the New York City area, focusing on technology and innov…
Type: Full Time

Dataiku

Cloud Support Engineer New York City
Skills & Focus: customer support, live chat, troubleshooting, cloud technologies, SaaS, Python, SQL, APIs, data science, technical issues
About the Company: At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a…
Experience: At least 3-4 years of experience in a client-facing technical role (e.g. support engineer, CSE, TAM, etc.)
Salary: $90,000 - $120,000 USD
Benefits: Dataiku offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending ac…

Eliseai

Solutions Engineer (Product Expert) New York City
Skills & Focus: Solutions Engineer, SaaS, product launch, technical support, troubleshooting, CRM tools, quality assurance, cross-functional teams, communication skills, problem-solving
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundati…
Experience: 3+ years of experience in a Solutions Engineer role at a SaaS company
Salary: $120,000 - $150,000
Type: Full-time
Benefits: Equity in stock options, medical, dental and vision premiums covered at 100%, fully paid parental leave, commuter benef…

Stripe

Enterprise Support Team Member New York City
Skills & Focus: troubleshooting, user experience, support, escalation management, technical issues, data analysis, stakeholder management, communication skills, support documentation, initiative leadership
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: Experience managing relationships with large, complex stakeholders; Technical aptitude; Ability to problem solve in a changing environment.
Type: Full-time
Benefits: Flexible working hours, opportunity for career growth, work-life balance.

Persona

Core Solutions Engineer New York City
Skills & Focus: technical support, customer engagement, solutions engineering, relationship building, APIs, web development, problem-solving, multitasking, collaboration, customer success
About the Company: Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more impor…
Experience: 3+ years
Salary: $100,000 - $130,000 a year
Type: Full-time
Benefits: Medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benef…

Rain

Customer Experience Manager New York City
Skills & Focus: customer experience, support, collaboration, operational improvements, client journey, metrics driven, problem solving, communication skills, knowledge bases, FinTech
About the Company: Rain is empowering the next generation of money and financial products globally.
Experience: Minimum 3 years owning customer support or client experience processes
Salary: $75,000-$120,000
Type: Full-time
Benefits: Unlimited time off, Flexible working, Health and Wellness benefits, Team summits

Stripe

Enterprise Support Team Member New York City
Skills & Focus: troubleshooting, support experience, escalations, user experience, incident management, product expertise, analytical thinking, communication skills, customer service, project management
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Enterprise Support Team Member New York City
Skills & Focus: troubleshooting, support experience, escalations, user experience, incident management, product expertise, analytical thinking, communication skills, customer service, project management
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Enterprise Support Team Member New York City
Skills & Focus: troubleshooting, support experience, escalations, user experience, incident management, product expertise, analytical thinking, communication skills, customer service, project management
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…

Pontera

Senior Manager, Customer Support New York City
Skills & Focus: Leadership, Team Management, Customer Support, Engagement, Process Improvement, Documentation, Communication, Collaboration, Project Management, Customer Experience
About the Company: Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing thei…
Experience: Six or more years of experience in support, including the management of specialist teams.
Salary: $140,000-$160,000 Annually
Type: Full-time
Benefits: Comprehensive & affordable insurance benefits with a variety of plan options, 401(k) with employer match, paid parental…

Yext

Technical Support Specialist New York City
Skills & Focus: Technical Support, Client Success, Troubleshooting, SLA adherence, Data management, Excel, SQL, ZenDesk, Customer-facing experience, Problem-solving orientation
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands …
Experience: 1+ years of professional work experience, ideally in a customer support/contact center environment
Salary: $48,150 — $74,000 USD
Type: Full-time
Benefits: Comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-te…

Mercury

Customer Trust Strategist New York City
Skills & Focus: Customer Support, Legal, Legal Support, Compliance, Customer Experience, Escalation Process, Training Programs, Process Improvement, Communication, Problem-Solving
About the Company: Mercury is focused on providing banking and financial solutions to startups, enabling them to achieve their goals with ease.
Experience: 3-5 years of experience in legal support, legal operations, or a related field
Salary: $95,600 - $132,800 USD or CAD 100,400 - 125,500
Benefits: includes base salary, equity (stock options), and benefits

Parachute Health

Customer Experience Associate New York City
Skills & Focus: customer support, healthcare, technical operations, problem-solving, empathy, communication, collaboration, start-up environment, Microsoft applications, Google Workspace
About the Company: Parachute Health is on a mission to make sure that every patient gets the medical equipment they need at discharge in a timely manner, driving efficiency throu…
Experience: Experience supporting end users within the early-stage startup world or technology retail.
Salary: $55K
Type: Hybrid
Benefits: Medical, Dental, and Vision insurance; 401(k) Retirement Plan; Annual Company Wide Bonus; Flexible Vacation Policy; Sum…

Order.Co

Support Specialist I New York City
Skills & Focus: customer support, troubleshooting, problem-solving, communication, expectations management, documentation, collaboration, continuous improvement, customer experience, issue resolution

Meta

Developer Support Operations Manager, Proactive and Social New York City
Skills & Focus: developer support, customer support, operations expert, technical developer support, cross-functional teams, process improvement, social listening, developer experience, project management, data centric
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years of experience in developer support, customer support, customer experience, or similar roles.
Salary: $129,000/year to $185,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits which include individual compensation not limited to hourly rate, monthly rate, or annual salary, …

Jane Street

Client Trade Support New York City
Skills & Focus: Client Trade Support, Client-facing trading, Equities, Options, Unix environment, Customer service, FIX connectivity, Technical questions, Data queries, Team-centric environment
About the Company: Jane Street is a financial services firm that employs a quantitative and research-driven approach to trading and investing.
Experience: 2+ years of experience in electronic equity or options execution
Type: Full-time

Sigma Computing

Director of Technical Support Engineering New York City
Skills & Focus: Technical Support, B2B SaaS, Data Analytics, Customer Outcomes, Operational Excellence, Technical Leadership, Hiring and Development, Cross-functional Initiatives, Process Improvement, Customer Insights
About the Company: Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for t…
Experience: Proven experience leading and scaling technical support teams in a high-growth B2B SaaS environment.
Type: Full-time
Benefits: Equity, Generous health benefits, Flexible time off policy, Paid bonding time for all new parents, Traditional and Roth…

Pocus

Technical Support Engineer New York City
Skills & Focus: Technical Support, B2B SaaS, APIs, Salesforce, SQL, problem-solving, customer success, automation, consultative, communication
About the Company: Pocus exists to supercharge GTM teams. We make every rep a 10x seller and have created the world's most powerful, AI-native prospecting platform.
Experience: 2-4 years of relevant experience in Technical Support role at a B2B SaaS company preferred
Salary: $90,000 to $140,000
Type: Full time
Benefits: Best in class medical, dental, and vision plans, a monthly wellness stipend, 401K, access to mentorship programs, 10 co…

Nyc Department Of Consumer And Worker Protection (Dcwp)

Case Support Associate New York City
Skills & Focus: case support, administrative tasks, research, community outreach, quality assurance, stakeholder liaison, electronic business records, settlement offers, data processing, legal operations
About the Company: The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP …
Type: Permanent
Benefits: This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.
Case Support Associate New York City
Skills & Focus: case support, administrative tasks, research, community outreach, quality assurance, stakeholder liaison, electronic business records, settlement offers, data processing, legal operations
About the Company: The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP …
Type: Permanent
Benefits: This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.
Case Support Associate New York City
Skills & Focus: case support, administrative tasks, research, community outreach, quality assurance, stakeholder liaison, electronic business records, settlement offers, data processing, legal operations
About the Company: The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP …
Type: Permanent
Benefits: This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.

Captions

CX Enablement Lead, Customer Support New York City
Skills & Focus: Enablement, Customer Experience, Training programs, Documentation, Change Management, Cross-Functional Collaboration, Onboarding, AI tools, Knowledge Management, Customer Support
About the Company: Captions is the leading video AI company, building the future of video creation. Over 10 million creators and businesses have used Captions to create videos fo…
Experience: 5+ years in Enablement, Learning & Development, or Customer Experience Operations, ideally in a B2B SaaS environment
Salary: $90K – $150K
Type: Full time
Benefits: Comprehensive medical, dental, and vision plans; 401K with employer match; Commuter Benefits; Catered lunch multiple da…

Heron Data

Deployment Lead New York City
Skills & Focus: customer deployments, onboarding, technical issues, product improvement, customer success, operational workflows, problem-solving, technical systems, high-output environments, fast-paced
About the Company: Heron Data is a Series A stage company based in New York and London that uses AI and LLMs to automate document-heavy workflows in sectors like financial servic…
Experience: 1+ years
Salary: $115K - $190K / 0.01% - 0.10%
Type: Full-time
Benefits: Health, dental, vision; 401K; uncapped PTO; parental leave; mental health support; company retreats; top equipment; veg…

Glean

Designated Technical Support Engineer New York City
Skills & Focus: technical support, customer experience, problem solving, troubleshooting, system integrations, cloud technologies, REST API, data-driven, customer solutions, collaborative communication
About the Company: We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will…
Benefits: Competitive compensation, Medical, Vision and Dental coverage, Flexible work environment and time-off policy, 401k, Com…

Cloudflare

Customer Solutions Engineer New York City
Skills & Focus: technical advisor, customer lifecycle, Cloudflare platform, customer retention, technical best practices, relationship building, technical escalations, scripting language, OSI model, Cloudflare products
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: 5-8 years of prior post-sales customer relationship management
Salary: $125,000 - $202,000
Type: Full-time

Sigma Computing

Technical Support Manager New York City
Skills & Focus: Technical Support, Customer Experience, Data Platforms, SQL, Business Intelligence, Process Improvements, Team Management, Cloud Analytics, SaaS, Collaboration Tools
About the Company: Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for t…
Experience: 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role.
Salary: $130k - $160k
Type: Full-time
Benefits: Equity, generous health benefits, flexible time off policy, paid bonding time for all new parents, Traditional and Roth…

Mashgin

Deployment and Installation Specialist New York City
Skills & Focus: deployment, installation, customer support, technology, hardware, check out, communication skills, problem solving, customer experience, remote
About the Company: At Mashgin, we have developed a successful and innovative point-of-sale experience that uses computer vision and AI to make checkout nearly instantaneous. Our …
Experience: Intermediate-level
Type: Full-time

Flex

Senior Customer Success Agent New York City
Skills & Focus: customer success, escalations, mentoring, customer inquiries, process improvements, SME, collaboration, feedback, customer service, Zendesk
About the Company: Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It enables users to pay rent throughout the month …
Experience: Minimum of 2-3 years in an escalation support role.
Salary: $90,000-$100,000
Type: Full-time
Benefits: Competitive pay, 100% company-paid medical, dental, and vision, 401(k) + company equity, unlimited PTO, parental leave,…

Hinge

Zendesk Specialist New York City
Skills & Focus: Zendesk, Trust & Safety, external tooling, Scaled Operations, Product, Engineering, Education, Ops, support, infrastructure
About the Company: Hinge is the dating app designed to be deleted. We’re on a mission to inspire intimate connection to create a less lonely world.

Primerx.Io

Enterprise Support Analyst Uniondale
Skills & Focus: technical support, Enterprise pharmacy, Citrix, Azure, troubleshooting, customer service, hardware issues, software issues, support experience, communication
About the Company: PrimeRx.io is a company that specializes in providing technical support and solutions for pharmacy enterprises.

Primerx

Pharmacy Application Tech Support L1 Uniondale
Skills & Focus: tech support, pharmacy management software, customer service, API Interface, hardware support, network support, phone support, email support, chat support, customer communication
About the Company: PrimeRx is a pharmacy management software provider that offers innovative solutions for independent, long term care, specialty, mail order, regional & national…
Type: Full-time