Last updated: 2025-05-22

79 Technical And Product Support jobs in New York City.

Hiring now: Sr Technical Support Anal @ Ion Market, Firstline Support Analyst @ Fidessa An, Technical Trainer And Pro @ Saic, Application Development S @ State Stre, Dir Of Customer Support @ Canary Tec, Technical Support Engr @ Sigma Comp, Biz Technology Support En @ Sensor Tow, Customer Solutions Engr C @ Cloudflare, Dir Of User Support @ City Of Ne, Dir Of User Support @ Nyc Financ.Explore more at at kaamvaam.com

🔥 Skills

technical support (20) customer support (18) problem-solving (13) SQL (12) troubleshooting (12) Technical Support (10) customer experience (9) collaboration (9) Troubleshooting (9) APIs (9)

📍 Locations

New York City (74) Jersey City (3) Montclair (1) Princeton (1)
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Ion Markets

Senior Technical Support Analyst Jersey City
Skills & Focus: technical support, application support, equities, derivatives, service restoration, capacity planning, Business Continuity, software defects, client support, technical account management
About the Company: The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support t…

Fidessa (An Ion Group Company)

First-Line Support Analyst Jersey City
Skills & Focus: First-Line Support, client services, production support, problem solving, multi-tasking, trade support, technical account management, financial products, innovation, team player
About the Company: Fidessa provides exceptional trading, investment, and information solutions for the world's financial community, serving global institutions and investment ban…
Experience: recent grad or a few years' experience
Type: Full-time

Ion Markets

Technical Support Analyst Jersey City
Skills & Focus: Technical Support, Application Support, Equities, Derivatives, Technical Investigation, Client Support, Software Defects, Service Restoration, Business Continuity, Growth Culture
About the Company: The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support t…
Experience: Up to 3 years
Type: Full-time

Saic

Technical Trainer and Product Support SME Montclair
Skills & Focus: Technical Trainer, Product Support, Training Programs, Lessons Plans, Product Demonstrations, Curriculum Development, Field Service, Technical Support, Industry Standards, Travel
About the Company: SAIC is a premier Fortune 500® technology integrator driving our nation's technology transformation, offering solutions across defense, space, civilian, and in…
Experience: Six (6) years’ experience with high school diploma or GED, or two (2) years with bachelor’s degree, or zero (0) years with master’s degree, plus military background or related experience
Type: Full-time

State Street

Application Development Support Lead Princeton
Skills & Focus: C++, Windows environment, SQL, Oracle, production support, bug fixes, financial market domain, development tasks, communication skills, team player
About the Company: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re …
Experience: Several years of C++ development and experience on Windows
Salary: $110,000 - $170,000 Annual
Benefits: We offer a collaborative environment where technology skills and innovation are valued in a global organization. Our be…

Canary Technologies Corp

Director of Customer Support New York City
Skills & Focus: customer support, leadership, customer satisfaction, operational efficiencies, data analysis, support processes, KPI, team building, technology solutions, interpersonal skills
About the Company: Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ ho…
Experience: 5+ years of leadership experience in Customer Support or Customer Success in a tech/SaaS environment.
Salary: $150,000 - $225,000
Type: Full Time
Benefits: Canary Days, Self Improvement Club, Professional Development Chats, Travel Reimbursement, Personal Travel Reimbursement.

Sigma Computing

Technical Support Engineer New York City
Skills & Focus: analytics, SQL, data modeling, technical support, customer experience, collaboration, cloud service, troubleshooting, performance optimization, visualization
About the Company: Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for t…
Experience: 2+ years of industry experience supporting enterprise products for data analytics.
Salary: $90k - $125k
Type: Full-time
Benefits: Equity, Generous health benefits, Flexible time off policy, Paid bonding time for all new parents, Traditional and Roth…

Sensor Tower

Business Technology Support Engineer New York City
Skills & Focus: business technology, support engineer, information technology, SaaS, service oriented, problem solver, market intelligence, mobile app ecosystem, data-driven solutions, global staff
About the Company: Sensor Tower is the leading provider of market intelligence and insights for the mobile app ecosystem. Our data-driven solutions empower businesses, developers…

Cloudflare

Customer Solutions Engineer (CSE) New York City
Skills & Focus: Customer Solutions Engineer, technical advisor, Cloudflare platform, customer lifecycle, technical support, internet protocols, scripting languages, problem-solving, client management, security aspects
About the Company: Cloudflare is on a mission to help build a better Internet, operating one of the world’s largest networks that powers millions of websites and properties for c…
Experience: 3+ years of prior post-sales customer relationship management
Salary: Estimated annual salary of $125,000 - $175,000 depending on location
Type: Full-time
Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Ferti…

City Of New York

Director of User Support New York City
Skills & Focus: User Support, help desk, call center, leadership, communications, City systems, technical support, training, problem resolution, customer experience
Benefits: The City of New York offers a comprehensive set of benefits and programs to employees, including health insurance, pens…

Nyc Financial Information Services Agency-Office Of Payroll Administration (Fisa-Opa)

Director of User Support New York City
Skills & Focus: User Support Center, Help Desk, Payroll Management System, Customer Experience, Incident Reports, Cross Training, Citywide Applications, Technical Team Liaison, BMC Remedy software, Telecommunications Systems
About the Company: The NYC Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is responsible for managing the User Support Center, which includes t…
Experience: Supervisory and/or leadership experience within a help desk or call center operation
Type: Full-time
Director of User Support New York City
Skills & Focus: User Support Center, Help Desk, Payroll Management System, Customer Experience, Incident Reports, Cross Training, Citywide Applications, Technical Team Liaison, BMC Remedy software, Telecommunications Systems
About the Company: The NYC Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is responsible for managing the User Support Center, which includes t…
Experience: Supervisory and/or leadership experience within a help desk or call center operation
Type: Full-time
Director of User Support New York City
Skills & Focus: User Support Center, Help Desk, Payroll Management System, Customer Experience, Incident Reports, Cross Training, Citywide Applications, Technical Team Liaison, BMC Remedy software, Telecommunications Systems
About the Company: The NYC Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is responsible for managing the User Support Center, which includes t…
Experience: Supervisory and/or leadership experience within a help desk or call center operation
Type: Full-time

Meta

Developer Support Operations Manager, Non-Technical New York City
Skills & Focus: developer support, customer support, operational leadership, process management, cross-functional teams, customer experience, content development, efficiency analysis, outsourcing management, project management
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years of experience in developer support, customer support, customer experience, or similar roles.
Salary: $129,000/year to $185,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including bonus, equity.

Figma

Technical Learning Specialist New York City
Skills & Focus: technical support, training programs, SaaS products, customer queries, learning materials, collaboration, training effectiveness, cross-functional teams, employee development, customer satisfaction
About the Company: Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams brainstorm, design and build bet…
Experience: 3-5 years
Salary: $122,000 - $215,000 USD
Type: Full-time
Benefits: Figma offers equity to employees, along with health, dental & vision, retirement with company contribution, parental le…

Uipath

Product Support Engineer - External New York City
Skills & Focus: Product Support, Robotic Process Automation, Customer Feedback, Escalation, Troubleshooting, Debugging, OOP, Scripting, APIs, Multi-tier Web App Architecture
About the Company: The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise s…
Experience: 3-7 years in support
Type: Full time

Flourish

Client Support Representative New York City
Skills & Focus: Client Support, technical support, problem solving, client experience, communication skills, support materials, phone support, metrics reporting, training, ad hoc projects
About the Company: Since 2017, Flourish has been on a mission to help financial advisors evolve from holistic advice to holistic implementation to more fully serve their clients …
Experience: 3+ years of Client Support experience within financial services
Salary: $61,000 - $80,000 plus bonus
Type: Full-time
Benefits: competitive salaries, along with bonus and incentive opportunities and benefits for all employees

Shopmy

Director, Product Support New York City
Skills & Focus: Product Support, Customer Support, Technical Support, Product Operations, Leadership, Support Team, Process Improvement, Troubleshooting, Customer Experience, SaaS
About the Company: ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns t…
Experience: 8+ years in Customer Support, Technical Support, or Product Operations, with at least 3+ years in a leadership role
Salary: $150,000 - $180,000 USD
Type: Full-time
Benefits: Medical & Dental Coverage at 70%, Equity in ShopMy, Flexible PTO, 14 weeks of parental leave, Reimbursements up to $200…

Rokt

Sr. Director, Technical Customer Support New York City
Skills & Focus: support workflows, AI-first, support strategy, customer success, operational excellence, technical support, support processes, enterprise IT, high-performing teams, AI integration
About the Company: Rokt is a hyper-growth ecommerce leader, enabling companies to increase value through real-time relevancy, AI, and ML-powered platforms, facilitating over 6.5 …
Experience: 10+ years in technical support, 5+ years in leadership roles
Salary: $300,000 - $355,000
Type: Full-time
Benefits: Employee equity, healthcare, retirement plans, catered lunch, gym membership, generous leave, and international office …

Datadog

Technical Support Engineer - Skillbridge Veteran Program (Contract) New York City
Skills & Focus: technical support, client interactions, product demo, onboarding, service member, program, team, communication, customer success, Linux
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Active duty service member approved via the Skillbridge Program
Type: Contract
Benefits: Best-in-breed onboarding, intra-departmental mentor and buddy program, continuous professional development, product tra…

Wiz

Solutions Support Engineer New York City
Skills & Focus: customer support, technical support, cloud technologies, troubleshooting, networking, system administration, coding, scripting, incident management, automation
About the Company: Wiz is on a mission to help organizations secure their cloud environments and accelerate their businesses. We are the fastest-growing startup ever, trusted by …
Experience: 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
Type: Full-time

Eliseai

Associate Solutions Engineer New York City
Skills & Focus: customer support, technical proficiency, SQL queries, data-driven, analytical skills, written communication, CRM systems, bug investigation, client onboarding, issue resolution
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundati…
Experience: Bachelor's degree in Computer Science or equivalent field; experience with support software and CRMs is a plus.
Salary: $75,000 - $100,000
Type: Full-time
Benefits: Equity in the company in the form of stock options, Medical, Dental, and Vision premiums covered at 100%, Fully paid pa…

Wiz

Associate Technical Account Manager New York City
Skills & Focus: cloud security, customer success, deployment, operational best practices, technical support, features, engagement, problem-solving, adoption, risk management
About the Company: Wiz is a cloud security company on a mission to help organizations secure cloud environments that will accelerate their businesses. They are trusted by securit…
Experience: 1-3 years of experience in technical customer facing roles
Type: Full-time

Rocket Money

Team Leader, Bill Negotiations Operations New York City
Skills & Focus: customer experience, bill negotiation, team performance management, coaching, mentoring, process improvements, standard operating procedure, training documentation, B2C technology, customer service
About the Company: Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their f…
Experience: You have at least 3 years of experience in a customer service, or relevant role
Salary: $50,000 - $65,000/year + bonus + benefits
Type: Full-time
Benefits: Health, Dental & Vision Plans, Life Insurance, Long/Short Term Disability, Competitive Pay, 401k Matching, Team Member …

Uncommon Schools

IT Support Team Lead New York City
Skills & Focus: IT Support, Team Management, Customer Service, Data Management, Edtech, Data Quality, Process Improvement, Stakeholder Engagement, Problem Solving, Training

Retool

Support Engineering Lead New York City
Skills & Focus: Technical Customer Experience, Support Engineering, management, customer support, B2B enterprise software, data architecture, networking, KPI, cross-functional, continuous improvement
About the Company: Retool is building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, mak…
Experience: 4+ years leading technical customer facing teams at a senior manager or director level, 6+ years of experience working in a Support Engineering function for developer focused products.
Salary: $169,300 - $229,100 USD
Type: Full-time
Benefits: comprehensive benefit plan, including medical, dental, vision, and 401(k)

Braze

Escalation Manager New York City
Skills & Focus: escalation management, customer satisfaction, cross-functional collaboration, process improvement, technical support, problem management, data-driven decision-making, root cause analysis, customer engagement, operational excellence
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 10+ years
Salary: $117,400.00 - $143,500.00/year
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Retool

Technical Account Manager, Digital New York City
Skills & Focus: Technical Account Manager, customer success, onboarding, product enablement, problem-solving, account management, technical challenges, customer engagement, SQL, Javascript
About the Company: Retool is building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, mak…
Experience: 1+ years in a technical customer-facing role
Salary: $148,560 - $285,120 USD
Type: Full-time
Benefits: Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k).

The Bank

Applications Technical Specialist New York City
Skills & Focus: applications, technical support, analytical skills, business requirements, troubleshooting, loan servicing, LoanIQ, report development, application installation, vendor interface

Modern Treasury

Technical Support Specialist New York City
Skills & Focus: Technical Support, Customer Support, APIs, SQL, Incident Management, Reconciliation Operations, Project Management, Process Improvement, Data-driven, Customer Feedback
About the Company: Modern Treasury is the operating system for money movement. Our payment operations platform combines a suite of APIs and dashboards to help companies unlock ne…
Experience: 4+ years experience in customer facing roles at B2B SaaS companies

Explo

Solutions Engineer New York City
Skills & Focus: customer support, technical questions, data infrastructure, customer journey, voice of the customer, technical issues, product improvements, SQL, Javascript, APIs
About the Company: Explo makes it easy for companies to build customer-facing dashboards, replacing the need for a full-fledged analytics team. We’re a well funded, early stage s…
Experience: Previous experience in a customer-facing role is a plus
Salary: Competitive compensation range from $120k to $180k
Benefits: Unlimited PTO, Monthly lunch stipend, One Medical membership, 401k, Comprehensive health, vision and dental insurance

Finny Ai

Customer Support Engineer New York City
Skills & Focus: Customer Support, Technical Liaison, Troubleshoot, Bug Tickets, API, SQL, Linux, Unix, Debugging, Fintech
About the Company: FINNY AI is a platform built to help financial advisors grow organically, using AI and Machine learning to make the process of finding new clients more efficie…
Experience: 1+ years
Salary: $100 - $120
Type: Full-time

Datadog

Technical Escalations Engineer 2 (SaaS) New York City
Skills & Focus: SaaS, APIs, webhooks, OAuth, integration, debugging, REST, customer engagement, problem-solving, technical excellence
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Salary: $85,000 — $113,000 USD
Type: Full-time
Benefits: healthcare, dental, parental planning, mental health benefits, a 401(k) plan and match, paid time off, fitness reimburs…
Manager 1, Technical Escalation Engineering New York City
Skills & Focus: Technical Escalation, Engineering, Customer Engagement, Mentorship, Problem-solving, Documentation, Onboarding, Technical Solutions, Collaboration, Product Development
About the Company: Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in t…
Experience: previous experience leading a team
Salary: $108,000 — $144,000 USD
Type: Full-time
Benefits: healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursem…

Intuit

Service and Support Representative New York City
Skills & Focus: Software Engineering, Data, Customer Success, Tax, Product Management, Corporate Strategy, Legal, Information Technology, Marketing, Human Resources
Salary: $149,000 - $195,000
Type: Full-time

Ramp

Developer Relations Manager New York City
Skills & Focus: APIs, integration, technical support, developer relations, product management, troubleshooting, documentation, community engagement, collaboration, communication
About the Company: Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor ma…
Experience: 3+ years in technical support, developer relations, product operations, product management or software engineering
Type: Full-time
Benefits: 100% medical, dental & vision insurance coverage for you, partially covered for your dependents, 401k (including employ…

Pitchbook

Customer Support Specialist New York City
Skills & Focus: customer support, troubleshoot, Salesforce, communication, teamwork, financial markets, CRM, problem-solving, customer experience, prioritization
About the Company: PitchBook provides data and insights, covering various sectors including private equity, venture capital, and mergers and acquisitions.
Experience: 1+ years of experience in a customer service role
Salary: $60,000
Type: Full-time
Benefits: Comprehensive health benefits, paid sabbatical program, annual educational stipend, CFA exam stipend, and generous vaca…

Netapp

Technical Solutions Specialist New York City
Skills & Focus: cloud, infrastructure, data, technical solutions, customer support, collaboration, engineer, business, possibilities, problem-solving
About the Company: NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or …

Monzo

Customer Support Specialist (US Remote or Hybrid) New York City
Skills & Focus: customer support, fintech, digital banking, customer service, problem solver, financial crime, investigating complex problems, fast-paced, remote, US expansion
About the Company: Monzo is a leading financial technology company focused on creating innovative digital banking solutions and expanding its US presence.
Experience: Previous experience providing customer support via phone, email, or chat; experience in tech or financial services preferred
Salary: $42,000 - $52,000
Type: Full-time
Benefits: Benefits include a learning budget of $1,500/year and various other perks.

Tabs

Technical Support Analyst New York City
Skills & Focus: Technical Support, B2B, AI, Customer Success, ERP, Payments, Troubleshooting, Ticketing Systems, Problem Solving, SaaS
About the Company: Tabs is revolutionizing Accounts Receivable for B2B companies using AI to streamline operations and improve accuracy. It is a hyper-growth Series A company bas…
Experience: 3-8 years in a support, technical support, or customer success role, preferably in a SaaS or fintech environment.
Salary: $110K – $150K
Type: Full time
Benefits: Competitive compensation and equity, 100% coverage for healthcare (Medical, Dental, and Vision), daily meal and coffee …

Offchain Labs

IT Systems Administrator New York City
Skills & Focus: blockchain, decentralized, technical support, IT infrastructure, Ethereum scaling, troubleshooting, employee support, problem-solving, collaborative culture, innovation
About the Company: At Offchain Labs, we are not just building products — we’re leading a movement. We are committed to creating a decentralized, secure, and transparent future th…
Type: Full-time

Mercury

Support Team Lead New York City
Skills & Focus: support, leadership, customer support, banking system, API issues, cross-functional, data visualization, process improvement, support team, growth
About the Company: Mercury is a financial technology company building a complete finance stack for startups, offering banking services through partners. Since its launch in 2019,…
Experience: 2+ years of experience leading support or user-facing teams

Intenseye

Application Support Specialist New York City
Skills & Focus: Application Support, Customer Service, Troubleshooting, Design Assistance, Integration Assistance, Health & Safety, SaaS, AI, Enterprise Customers, Global
About the Company: Intenseye is a disruptive employee health and safety (EHS) SaaS platform powered by cutting-edge AI. Using existing cameras, Intenseye’s AI empowers EHS leader…

Alchemy

Customer Engineering Role New York City
Skills & Focus: customer experience, technical support, stakeholder management, product feedback, blockchain, crypto, analytical skills, problem solving, communication skills, startups
About the Company: Alchemy is the only complete developer platform that offers the powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infra…
Experience: 1+ years of experience in a software development role
Salary: $120,000 - $300,000 annually
Type: Full-time
Benefits: Competitive compensation including base salary and equity, comprehensive medical, dental, and vision coverage, 401k, un…
Solutions Engineer New York City
Skills & Focus: technical support, customer experience, customer needs, product feedback, stakeholder relationships, product development, blockchain technologies, Web3, analytical skills, troubleshoot technical issues
About the Company: Alchemy is the only complete developer platform that offers powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infrastru…
Experience: 1+ years of experience in a software development role
Salary: $120,000 - $200,000 annually
Type: Full-time
Benefits: Comprehensive medical, dental, and vision coverage, 401k, unlimited flexible time off

Captions

Customer Support Agent New York City
Skills & Focus: customer support, troubleshoot, Intercom, technical issues, cross-functional teams, proactive, CRM tools, problem-solver, video editing software, customer inquiries
About the Company: Captions is the leading video AI company, building the future of video creation. Over 10 million creators and businesses have used Captions to create videos fo…
Experience: 1+ years in customer support role
Type: Full-time
Benefits: Comprehensive medical, dental, and vision plans; 401K with employer match; Commuter Benefits; Catered lunch multiple da…

Octaura

Market & Client Support Associate New York City
Skills & Focus: market support, client support, trade-related issues, customer relationship management, technical issues, finance, economics, client experience, collaborative, communication skills
About the Company: Octaura is reimagining the way these markets trade, with efficiency, transparency and simplicity at the heart of what we do. We bring trading capabilities, dat…
Experience: 6 months+ years in client support within FinTech or Financial Services
Salary: $80,000 - $100,000
Type: Full-time
Benefits: Competitive compensation and equity, Flexible Paid Time Off, Competitive Parental Leave, Daily breakfast, coffee and sn…

Contact Government Services, Llc

Senior User Support Specialist New York City
Skills & Focus: senior, user support, technical support, web conferencing, training, troubleshooting, Zoom, Skype for Business, WebEx, Adobe Connect
About the Company: CGS simplifies and enhances government bureaucracy through the optimization of human, technical, and financial resources.
Experience: 4+ years demonstrated experience
Salary: $56,696.64 - $72,895.68 a year
Type: Full-time
Benefits: Health, Dental, and Vision; Life Insurance; 401k; Flexible Spending Account; Paid Time Off and Observance of State/Fede…

Chalk

Support Engineer New York City
Skills & Focus: technical support, Python, SQL, troubleshooting, problem-solving, customer support, platform, diagnosing issues, collaboration, ML infrastructure
About the Company: Building the data platform that powers the future of machine learning applications, aiming to remove complexity, latency, and scale barriers.
Salary: $90K - $150K
Type: Full-time
Benefits: Comprehensive medical, dental, and vision insurance; FSA, HSA; retirement savings; company holidays; personal time off;…

Via

Product Support and Operations Specialist New York City
Skills & Focus: technical support, partner support, operations, communication, problem solver, product improvement, cross-functional, ticket resolution, analytical skills, customer-facing
About the Company: Via is building technology that transforms transportation systems globally, focusing on modern, efficient public transportation. Founded in 2012, it delivers A…
Experience: 1-3 years
Salary: $65,000 - $75,000
Type: Full-time
Benefits: Generous benefits package including free medical plans and 401K matching.

Nyc Department Of Design And Construction

Application Support Specialist New York City
Skills & Focus: Application Support, Technical Writing, Troubleshooting, End-User Training, Business Analysis, Custom-Built Applications, Off-the-Shelf Applications, Project Management, Documentation, Software Issues
About the Company: The NYC Department of Design and Construction is responsible for a variety of public works projects in the New York City area, focusing on technology and innov…
Type: Full Time
Application Support Specialist New York City
Skills & Focus: Application Support, Technical Writing, Troubleshooting, End-User Training, Business Analysis, Custom-Built Applications, Off-the-Shelf Applications, Project Management, Documentation, Software Issues
About the Company: The NYC Department of Design and Construction is responsible for a variety of public works projects in the New York City area, focusing on technology and innov…
Type: Full Time
Application Support Specialist New York City
Skills & Focus: Application Support, Technical Writing, Troubleshooting, End-User Training, Business Analysis, Custom-Built Applications, Off-the-Shelf Applications, Project Management, Documentation, Software Issues
About the Company: The NYC Department of Design and Construction is responsible for a variety of public works projects in the New York City area, focusing on technology and innov…
Type: Full Time

Regal.Ai

Technical Account Manager New York City
Skills & Focus: Technical Account Management, Customer Success, SaaS, APIs, Data Integration, Product Adoption, Problem Solving, Customer Engagement, Technical Support, Strategic Advisor
About the Company: Regal is the AI Agent Platform that helps companies transform customer communications with AI Agents connected to their data. Founded in 2020, Regal aims to pr…
Experience: 3-5 years
Salary: $110,000 - $150,000
Type: Full-time
Benefits: Comprehensive employee benefits and competitive equity package.

Dataiku

Cloud Support Engineer New York City
Skills & Focus: customer support, live chat, troubleshooting, cloud technologies, SaaS, Python, SQL, APIs, data science, technical issues
About the Company: At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a…
Experience: At least 3-4 years of experience in a client-facing technical role (e.g. support engineer, CSE, TAM, etc.)
Salary: $90,000 - $120,000 USD
Benefits: Dataiku offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending ac…

Stripe

Enterprise Support Team Member New York City
Skills & Focus: troubleshooting, user experience, support, escalation management, technical issues, data analysis, stakeholder management, communication skills, support documentation, initiative leadership
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: Experience managing relationships with large, complex stakeholders; Technical aptitude; Ability to problem solve in a changing environment.
Type: Full-time
Benefits: Flexible working hours, opportunity for career growth, work-life balance.

Bank Of America

Markets Support Specialist - Global Markets Operations New York City
Skills & Focus: operational support, securities, trades, reconciliation, financial instruments, equities, derivatives, trade support, risk management, client interactions
About the Company: Bank of America is a multinational banking and financial services corporation committed to responsible growth and community service.
Salary: $70,000 - $139,000 per year
Type: Full-time
Benefits: Industry-leading benefits, paid time off, resources, and support.

Stripe

Technical Account Manager New York City
Skills & Focus: client-facing, enterprise, API, SQL, technical troubleshooting, business-level conversations, project management, organizational skills, client relationship management, process friction
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 5+ years experience in enterprise level client-facing work

Persona

Core Solutions Engineer New York City
Skills & Focus: technical support, customer engagement, solutions engineering, relationship building, APIs, web development, problem-solving, multitasking, collaboration, customer success
About the Company: Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more impor…
Experience: 3+ years
Salary: $100,000 - $130,000 a year
Type: Full-time
Benefits: Medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benef…

Rain

Customer Experience Manager New York City
Skills & Focus: customer experience, support, collaboration, operational improvements, client journey, metrics driven, problem solving, communication skills, knowledge bases, FinTech
About the Company: Rain is empowering the next generation of money and financial products globally.
Experience: Minimum 3 years owning customer support or client experience processes
Salary: $75,000-$120,000
Type: Full-time
Benefits: Unlimited time off, Flexible working, Health and Wellness benefits, Team summits

Stripe

Enterprise Support Team Member New York City
Skills & Focus: troubleshooting, support experience, escalations, user experience, incident management, product expertise, analytical thinking, communication skills, customer service, project management
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Enterprise Support Team Member New York City
Skills & Focus: troubleshooting, support experience, escalations, user experience, incident management, product expertise, analytical thinking, communication skills, customer service, project management
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…

Pontera

Senior Manager, Customer Support New York City
Skills & Focus: Leadership, Team Management, Customer Support, Engagement, Process Improvement, Documentation, Communication, Collaboration, Project Management, Customer Experience
About the Company: Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing thei…
Experience: Six or more years of experience in support, including the management of specialist teams.
Salary: $140,000-$160,000 Annually
Type: Full-time
Benefits: Comprehensive & affordable insurance benefits with a variety of plan options, 401(k) with employer match, paid parental…

Yext

Technical Support Specialist New York City
Skills & Focus: Technical Support, Client Success, Troubleshooting, SLA adherence, Data management, Excel, SQL, ZenDesk, Customer-facing experience, Problem-solving orientation
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands …
Experience: 1+ years of professional work experience, ideally in a customer support/contact center environment
Salary: $48,150 — $74,000 USD
Type: Full-time
Benefits: Comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-te…

Blackrock

Aladdin Client Experience, Product Expert New York City
Skills & Focus: financial services, Product Expert, user experience, technical knowledge, client inquiry, investment compliance, support initiatives, process improvements, Aladdin, product development
About the Company: At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are sa…
Experience: 5+ years of experience in financial services
Salary: USD$110,000.00 - USD$145,000.00 (New York), USD$105,000.00 - USD$130,000.00 (Seattle)
Type: Full-time
Benefits: Includes annual discretionary bonus, healthcare, leave benefits, retirement benefits, and tuition reimbursement.

Mercury

Customer Trust Strategist New York City
Skills & Focus: Customer Support, Legal, Legal Support, Compliance, Customer Experience, Escalation Process, Training Programs, Process Improvement, Communication, Problem-Solving
About the Company: Mercury is focused on providing banking and financial solutions to startups, enabling them to achieve their goals with ease.
Experience: 3-5 years of experience in legal support, legal operations, or a related field
Salary: $95,600 - $132,800 USD or CAD 100,400 - 125,500
Benefits: includes base salary, equity (stock options), and benefits

Parachute Health

Customer Experience Associate New York City
Skills & Focus: customer support, healthcare, technical operations, problem-solving, empathy, communication, collaboration, start-up environment, Microsoft applications, Google Workspace
About the Company: Parachute Health is on a mission to make sure that every patient gets the medical equipment they need at discharge in a timely manner, driving efficiency throu…
Experience: Experience supporting end users within the early-stage startup world or technology retail.
Salary: $55K
Type: Hybrid
Benefits: Medical, Dental, and Vision insurance; 401(k) Retirement Plan; Annual Company Wide Bonus; Flexible Vacation Policy; Sum…

Heron Data

Deployment Specialist New York City
Skills & Focus: deployment, customer onboarding, technical issues, platform improvements, process optimization, customer support, configurations, testing, validation, problem-solving
About the Company: Heron Data is a Series A stage company based in New York and London that uses AI and large language models to automate document-heavy workflows in financial se…
Experience: 1+ years
Salary: $115K - $190K / 0.01% - 0.10%
Type: Full-time
Benefits: Competitive benefits package: health, dental, vision with partial coverage for dependents; 401K; uncapped PTO; parental…

Bluecrest Capital Management

Application Support Engineer New York City
Skills & Focus: Application Support, Hedge Fund, Investment Bank, SQL, .NET, Java, Technical Support, User Training, Risk Management, Problem Solving
Experience: Essential Skills: Supporting a varied and dynamic environment within a hedge fund/investment bank or similar.
Type: Permanent

Perplexity Ai

User Operations Generalist New York City
Skills & Focus: customer support, user inquiries, platform assistance, user feedback, documentation, onboarding, educational content, CRM systems, search technologies, data analysis
Experience: 3+ years of experience in customer support, user operations, or a similar customer-facing role
Salary: $80,000 - $105,000 USD
Benefits: Comprehensive health, dental, and vision insurance; 401(k) plan; equity options

Order.Co

Support Specialist I New York City
Skills & Focus: customer support, troubleshooting, problem-solving, communication, expectations management, documentation, collaboration, continuous improvement, customer experience, issue resolution

Meta

Developer Support Operations Manager, Proactive and Social New York City
Skills & Focus: developer support, customer support, operations expert, technical developer support, cross-functional teams, process improvement, social listening, developer experience, project management, data centric
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years of experience in developer support, customer support, customer experience, or similar roles.
Salary: $129,000/year to $185,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits which include individual compensation not limited to hourly rate, monthly rate, or annual salary, …

Jane Street

Client Trade Support New York City
Skills & Focus: Client Trade Support, Client-facing trading, Equities, Options, Unix environment, Customer service, FIX connectivity, Technical questions, Data queries, Team-centric environment
About the Company: Jane Street is a financial services firm that employs a quantitative and research-driven approach to trading and investing.
Experience: 2+ years of experience in electronic equity or options execution
Type: Full-time

Sigma Computing

Director of Technical Support Engineering New York City
Skills & Focus: Technical Support, B2B SaaS, Data Analytics, Customer Outcomes, Operational Excellence, Technical Leadership, Hiring and Development, Cross-functional Initiatives, Process Improvement, Customer Insights
About the Company: Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for t…
Experience: Proven experience leading and scaling technical support teams in a high-growth B2B SaaS environment.
Type: Full-time
Benefits: Equity, Generous health benefits, Flexible time off policy, Paid bonding time for all new parents, Traditional and Roth…

Pocus

Technical Support Engineer New York City
Skills & Focus: Technical Support, B2B SaaS, APIs, Salesforce, SQL, problem-solving, customer success, automation, consultative, communication
About the Company: Pocus exists to supercharge GTM teams. We make every rep a 10x seller and have created the world's most powerful, AI-native prospecting platform.
Experience: 2-4 years of relevant experience in Technical Support role at a B2B SaaS company preferred
Salary: $90,000 to $140,000
Type: Full time
Benefits: Best in class medical, dental, and vision plans, a monthly wellness stipend, 401K, access to mentorship programs, 10 co…

Wix Channels

Solutions Engineer New York City
Skills & Focus: Solutions Engineer, Customer Success, onboarding, technical advisor, product expert, integration issues, Wix APIs, solution architecture, product demos, technical workshops
Type: Hybrid (Flexible Model)
Solutions Engineer New York City
Skills & Focus: Solutions Engineer, Customer Success, onboarding, technical advisor, product expert, integration issues, Wix APIs, solution architecture, product demos, technical workshops
Type: Hybrid (Flexible Model)