Last updated: 2025-05-22

97 Customer Success Manager jobs in New York City.

Hiring now: Client Relationship Mgrba @ Cognizant, Sr Client Success Rep @ Contact Go, Client Relations Mgr @ Internet B, Associate Dir Of Client S @ Webmd, Client Mgr @ Niq, Client Success Mgr Csm @ Brooklyn I, Tam Mgr Strategic @ Retool, Mgr Customer Success High @ Macmillan , Enterprise Customer Succe @ Canary Tec, Customer Success Mgr @ Bluecargo.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (43) customer success (27) Account Management (21) SaaS (14) communication skills (13) Onboarding (12) account management (11) onboarding (10) B2B SaaS (9) relationship management (8)

📍 Locations

New York City (90) Newark (4) Jersey City (1) Parsippany (1) Brooklyn (1)
🔍 Go to full job search

Cognizant

Client Relationship Manager-Banking & FS Jersey City
Skills & Focus: Client Relationship Management, BFS vertical, P&L management, Stakeholder communication, Project management, Business development, Renewal win rates, Client satisfaction, Resource optimization, Problem-solving
About the Company: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. …
Experience: Minimum 10 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within BFS vertical.
Salary: $160,000-$180,000
Type: Full-time
Benefits: Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-…

Contact Government Services, Llc

Senior Client Success Representative Newark
Skills & Focus: Client Success, government contracting, business development, CRM, candidate sourcing, interviews, security screening, client relationships, documentation, pricing
Salary: $67,500 - $97,500
Type: Full Time Hybrid

Internet Brands

Client Relations Manager Newark
Skills & Focus: Client Relations, Account Management, Team Leadership, Revenue Growth, Upsell, Churn Reduction, Performance Management, Employee Development, Change Management, Customer Success
About the Company: Internet Brands, headquartered in El Segundo, California, is a fully integrated online media and software services company focused on four high-value vertical …
Experience: Minimum 2 years of sales experience, 3+ years of managing Account Managers or Customer Success Managers preferred.
Type: Hybrid
Benefits: Health insurance options including medical, dental, and vision coverage; flexible spending accounts (FSA); short-term a…

Webmd

Associate Director of Client Success Newark
Skills & Focus: Client Success, Account Management, Customer Relationship Management, Leadership, Client Retention, Growth Strategies, Onboarding, Team Development, Data-driven, CRM
About the Company: WebMD Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access c…
Experience: 7+ years of experience in client success, account management, or customer relationship management, with at least 2+ years in a leadership role.
Benefits: WebMD is an Equal Opportunity/Affirmative Action employer.
Client Success Manager Newark
Skills & Focus: client relationships, customer satisfaction, solution delivery, project management, communication, digital advertising, healthcare experience, regulated industry, collaborative environment, client locations
About the Company: WebMD develops and hosts physician portals and related mobile applications for healthcare professionals.
Experience: 3-4 years of experience with digital, agency, and healthcare; 1-2 years in Account Management or Client Service

Niq

Client Manager Parsippany
Skills & Focus: client satisfaction, analytical outlines, data visualization, insightful recommendations, lead generation, KPI, cross functional collaboration, NIQ tools, customer experience, coaching

Brooklyn Investment Group

Client Success Manager (CSM) Brooklyn
Skills & Focus: Client Success, A.I., Investment, Portfolio Optimization, Client Experience, Feedback, Collaboration, Triage, Product Management, Service
About the Company: Brooklyn Investment Group is an SEC-registered Investment Adviser that leverages the A.I. technology of its parent company, Brooklyn Artificial Intelligence Re…

Retool

TAM Manager, Strategic New York City
Skills & Focus: customer success, account management, leadership, strategic teams, SaaS, technical account management, relationship building, cross-functional collaboration, performance metrics, customer retention
About the Company: Retool is on a mission to bring good software to everyone, building a development platform that combines traditional software development benefits with a drag-…
Experience: 6+ years of experience in Customer Success, Account Management, Technical Account Management, Solutions Architecture, or related fields, with 3+ years in a leadership role.
Salary: $244,250 - $330,500 USD
Type: Full-time
Benefits: Comprehensive benefit plan including medical, dental, vision, and 401(k).

Macmillan Learning

Manager, Customer Success (Higher Ed) New York City
Skills & Focus: customer satisfaction, team leadership, customer retention, upsell, cross-sell, process optimization, relationship management, data analysis, customer success, strategic planning
About the Company: Macmillan Learning is committed to driving innovation that transforms education.

Canary Technologies Corp

Enterprise Customer Success Manager New York City
Skills & Focus: Enterprise, Customer Success, Hospitality, Project Management, Stakeholder Relationships, Business Reviews, Strategic Deployment, Product Adoption, Problem-solving, Communication Skills
About the Company: Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ ho…
Experience: 5+ years in Account Management or Customer Success, preferably in hotel technology
Salary: $125,000 - $175,000 a year
Type: Full-time
Benefits: Canary Days, Self Improvement Club, Professional Development Chats, Travel Reimbursement, Personal Travel Reimbursement

Bluecargo

Customer Success Manager New York City
Skills & Focus: customer success, logistics, technology, relationship management, customer engagement, onboarding, growth, expansion, data analysis, client-centric
About the Company: BlueCargo builds software for trucking companies to optimize their logistics processes, providing real-time information and solutions to enhance efficiency.
Experience: 6+ years
Salary: $100K - $140K
Type: Full-time
Benefits: Comprehensive health, dental, vision benefits, 401K, unlimited PTO, performance-based bonus

Contact Government Services, Llc

Senior Client Success Representative New York City
Skills & Focus: Client Success, business development, government contracting, CRM, candidate sourcing, pipeline management, client relationships, technical writing, market research, contract acquisition
Salary: $67,500 - $97,500 a year
Type: Full Time Hybrid

Spoton

Client Success Partner New York City
Skills & Focus: client success, account management, client retention, customer service, cross-functional collaboration, interpersonal skills, training sessions, hardware configuration, troubleshooting, positive experience
About the Company: At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. …
Experience: Minimum of 2 years of management experience working in the restaurant industry
Salary: $65,000 - $75,000 USD
Benefits: Medical, Dental and Vision Insurance, 401k with company match, RSUs, Paid vacation, 10 company holidays, sick time, and…

Shepherd

Customer Experience Associate New York City
Skills & Focus: Client Servicing, Customer Success, Customer Journey, Process Improvement, Account Management, Customer Meetings, Onboarding, Customer Demos, Relationship Building, Cross-Functional Teams
About the Company: Our mission is to create the first comprehensive platform that combines top-tier insurance offerings with world-class software so commercial businesses can man…
Experience: 2+ years in customer success, customer service, or operations roles
Salary: $90,000 to $125,000
Type: Full-time
Benefits: Stock options, unlimited paid time off, medical/vision/dental coverage, premium healthcare, office spaces, professional…

Ripple

Customer Success Senior Manager New York City
Skills & Focus: Customer Success, Payments, Revenue growth, Upselling, Cross-selling, Stakeholder management, B2B relationships, Technical solutions, Financial analysis, Cross-functional collaboration
About the Company: We’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financi…
Experience: 10+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization
Salary: $200,000 - $230,000 USD
Type: Full-time
Benefits: Competitive salary, bonuses, equity, physical and mental healthcare, retirement, family forming support, wellness reimb…

Traba

Strategy & Operations - Senior Manager (Customer Operations) New York City
Skills & Focus: Customer Success, Operations, Strategy, Leadership, Cross-functional, Data-driven, Analytics, Retention, Onboarding, Stakeholders
About the Company: Traba’s mission is to empower businesses and workers to reach their full productivity and potential. As a technology company, we are revolutionizing the staffi…
Experience: 7+ years in operations, strategy, account management, or customer success, with at least 3+ years in a leadership role.
Salary: $150,000 - $306,250
Type: Full-time
Benefits: Start-up equity, Competitive salary, 100% paid health, dental, and vision coverage, Free meals and snacks in the office…

Octus

Customer Success Specialist - Buyside New York City
Skills & Focus: Customer Success, credit investing, relationship-building, problem-solving, communication skills, user adoption, retention rates, onboarding, account health, subscriptions
About the Company: Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment ba…
Experience: 1+ years of working experience in a customer-facing role, ideally in financial services or with subscription-based services.
Salary: $65,000-$75,000
Type: Hybrid
Benefits: competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational r…

Salesforce

Director, Customer Success M&A Content, Training and Change New York City
Skills & Focus: M&A integration, change management, training development, organizational transitions, business processes, stakeholder management, communication strategies, project management, documentation, training programs
About the Company: Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with core values, we help companies across every industry blaze …
Experience: 8+ years of experience in management consulting, M&A integration management, change management, training & development, and/or transformation
Salary: $193,800 - $281,100 (New York)
Type: Full-time

Firefly

Customer Success Manager New York City
Skills & Focus: Customer Success, Campaign Management, Sales Strategy, Client Satisfaction, Advertising Campaigns, Relationship Building, Revenue Opportunities, Feedback Analysis, Communication Skills, Organizational Skills
About the Company: Firefly is an innovative data-first ad network delivering the most relevant messages at the most relevant moments using car top and in-car solutions. Their pro…
Salary: $65,000 - $90,000 a year
Type: Full-Time
Benefits: Comprehensive benefits package that includes a 401(k) retirement savings plan, hybrid working, unlimited PTO, access to…

Pitchbook

Customer Success Manager, Key Accounts New York City
Skills & Focus: customer success, account management, client retention, client satisfaction, product education, business reviews, client relationships, data analysis, engagement, client onboarding
About the Company: PitchBook is a data and technology company specializing in private market intelligence, providing insights on venture capital, private equity, and mergers and …
Experience: 2+ years of customer success or account management experience
Benefits: Comprehensive health benefits, paid sabbaticals, educational stipends, industry training, employee assistance, vacation…

Templafy

Customer Success Manager New York City
Skills & Focus: Customer Success, Positive Business Outcomes, Gross Retention Rates, Net Retention Rates, enterprise customers, relationship-building, account plans, stakeholders, customer experience, B2B
About the Company: Templafy is the leading AI-powered document generation platform for companies with a need to create accurate, compliant, and on-brand documents with maximum ef…
Experience: 4+ years of work experience required, with 2+ years of B2B Customer Success or Account Management experience
Type: Full-time

Nielsen

Customer Success Manager - Digital New York City
Skills & Focus: Customer Success, Digital Advertising, Account Management, Customer Relationships, User Adoption, Client Engagement, Market Measurement, Customer Insights, Team Collaboration, Revenue Growth

Writer

Director, Strategic Customer Success New York City
Skills & Focus: customer success, CSMs, revenue targets, Fortune 500, strategic customers, collaboration, team leadership, consultative, business value, high-performance
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 10+ years in SaaS with engaging Fortune 500/Global 2000, 5+ years in Success Leadership or similar leadership role
Type: Full-time
Benefits: Generous PTO, medical, dental and vision coverage, paid parental leave, fertility support, flexible spending accounts, …

Trayd

Manager, Customer Success New York City
Skills & Focus: Customer Success, Onboarding, Product Marketing, Automation, Support, Dashboards, Customer Support, SaaS, Construction Payroll, AI
About the Company: A construction payroll platform designed for same-day pay, serving the construction industry with automation of payroll, scheduling, HR, accounting, and certif…
Experience: 6+ years
Salary: $100K - $135K
Type: Full-time
Benefits: Health, dental, and vision insurance, competitive salary and equity

Impact.Com

Manager, Customer Success New York City
Skills & Focus: Customer Success, Partnerships, Team Management, SaaS, Client Relations, Product Adoption, Process Improvement, Growth, Retention, Digital Marketing
About the Company: impact.com is a SaaS platform for managing and optimizing partnerships and collaborations.
Experience: 5+ years in Digital, Affiliate, or Performance Marketing; 3+ years managing teams
Salary: $130,000 - $140,000 per year plus variable commission and benefits
Type: Full-time
Benefits: Medical, Dental, Vision, PTO, Flexible work hours, Parental Leave, Technology Stipend, Industry Certification, Office a…

Shopmy

Manager, Client Strategy New York City
Skills & Focus: Client Strategy, Account Management, Customer Success, Luxury Accounts, Retention, Upselling, SaaS, Creator Economy, Marketing Strategy, Salesforce
About the Company: ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns t…
Experience: 5+ years
Salary: $90,000 - $130,000 USD
Type: Full-time
Benefits: Medical & Dental Coverage at 70%, Equity in ShopMy, Flexible PTO, 14 weeks of parental leave, Reimbursements up to $200…

Rilla

Customer Success Manager New York City
Skills & Focus: customer success, account growth, onboarding, data analysis, financial metrics, relationship building, product analytics, enterprise customers, communication skills, project management
About the Company: Rilla is the leading conversation intelligence software for outside sales, catering to industries like solar, roofing, and real estate.
Experience: Experience in world-class customer success management, account management, project management, or operations.
Salary: $90K – $110K
Type: Full time
Benefits: Equity, commission up to $250K, additional benefits.

Cisco

Technical Customer Success Manager New York City
Skills & Focus: Customer Success, Technical Adoption Plans, Software Utilization, Business Growth, Renewals, Customer Experience, Collaboration, Networking Concepts, Software Adoption, Project Management
About the Company: Cisco is a worldwide leader in technology that powers the internet. They focus on helping customers reimagine their applications, secure their enterprise, tran…
Experience: 8+ years working in a customer-facing role in an IT company or in an Enterprise IT organization
Salary: 118000 USD - 195700 USD
Type: Experienced
Benefits: Medical, dental and vision insurance, a 401(k) plan with Cisco matching, paid time off, flexible vacation policy, sick …

Ramp

Head of Sales Operations New York City
Skills & Focus: sales leadership, team management, quota-carrying, customer success, performance metrics, training and development, system optimization, data analytics, collaboration, high-growth environment
About the Company: Ramp is a financial operations platform designed to save companies time and money, offering solutions such as payments, corporate cards, vendor management, pro…
Experience: Minimum of 5 years of experience building and leading sales or customer success teams
Salary: $183,400 - $252,175
Type: Full-time
Benefits: Medical, dental, vision insurance, 401k, flexible PTO, wellness stipends, parental leave, and more.

Pigment

Customer Success Manager (CSM) New York City
Skills & Focus: Customer Success, AI-powered platform, business planning, performance, adoption, enterprise accounts, trusted advisor, KPIs, growth, collaboration
About the Company: Pigment is a SaaS company specializing in AI-powered business planning and performance platform, serving diverse industries such as Consumer Packaged Goods, Re…

Bitgo

Customer Success Manager New York City
Skills & Focus: customer success, account management, stakeholders, strategic partner, onboarding, renewals, upsells, customer engagement, cryptocurrency ecosystem, performance indicators
About the Company: BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from…
Experience: 4+ years of experience in account management, customer success, or a similar role within technology or financial services
Salary: $140,000 - $170,000 USD base salary
Type: Full-time
Benefits: Competitive base salary, bonus and stock options; 100% company paid health insurance for employee, partner and dependen…

Air

Product Lead New York City
Skills & Focus: Product Management, Customer Insights, Strategy, Cross-functional Collaboration, Data-Driven, Execution, SaaS, Stakeholder Engagement, Prioritization, Growth
About the Company: Air is a Creative Ops System for creative teams, automating tasks for creatives and marketers to manage content and unlock creativity through image recognition…
Experience: 6+ years of product management experience in a fast-paced, high-growth environment (ideally in SaaS or technology-driven industries).
Salary: $152,000 - $228,000
Type: Full-time
Benefits: Comprehensive medical, dental, and vision insurance, generous work-from-home stipend, professional development reimburs…

Eliseai

Growth Strategist (Customer Success) New York City
Skills & Focus: Customer Success, Growth Strategist, SaaS, Implementation, Onboarding, Engagement, Business Reviews, Data Analysis, Performance Benchmarks, Owner Accounts
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 2+ years
Salary: $90,000 - $120,000
Type: Full-time
Benefits: Equity in the company in the form of stock options, Medical, Dental and Vision premiums covered at 100%, Fully paid par…

Unify

Product Growth Strategist New York City
Skills & Focus: product growth, analytics, customer success, B2B SaaS, consulting, finance, data analysis, SQL, CRM, high-growth
About the Company: Unify was founded January 17th, 2023 by Austin Hughes and Connor Heggie. Our mission is to build the first system-of-action for go-to-market teams, starting wi…
Experience: 3+ years of experience in high-intensity, high-growth companies
Salary: $150,000 - $170,000
Type: Full-time
Benefits: Comprehensive benefits, including medical, dental, vision, and 401(k) options

Onesignal

Customer Success Role New York City
Skills & Focus: customer engagement, B2B SaaS, account management, customer onboarding, salesforce, communication skills, collaborative, user journey, customer success, team-oriented
About the Company: OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messa…
Experience: 3+ years in an account management (customer success) role; ideally with a B2B SaaS product
Salary: $95,000 - $110,000 (OTE $125,000 - $140,000)
Type: Full-time
Benefits: Competitive equity program and comprehensive benefits.
Customer Success Role New York City
Skills & Focus: customer engagement, B2B SaaS, account management, customer onboarding, salesforce, communication skills, collaborative, user journey, customer success, team-oriented
About the Company: OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messa…
Experience: 3+ years in an account management (customer success) role; ideally with a B2B SaaS product
Salary: $95,000 - $110,000 (OTE $125,000 - $140,000)
Type: Full-time
Benefits: Competitive equity program and comprehensive benefits.
Customer Success Role New York City
Skills & Focus: customer engagement, B2B SaaS, account management, customer onboarding, salesforce, communication skills, collaborative, user journey, customer success, team-oriented
About the Company: OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messa…
Experience: 3+ years in an account management (customer success) role; ideally with a B2B SaaS product
Salary: $95,000 - $110,000 (OTE $125,000 - $140,000)
Type: Full-time
Benefits: Competitive equity program and comprehensive benefits.

Foursquare

Customer Success Manager New York City
Skills & Focus: Customer Success, Campaign Support, Ad Tech, Client Services, Onboarding, Technical Solutions, Customer Satisfaction, Account Management, Data Analysis, Troubleshooting
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Comprehensive health insurance, 401(k) with company match, Equipment setup, Family Planning and Fertility…

Stensul

Senior Customer Success Manager New York City
Skills & Focus: customer success, account management, SaaS company, C-level executives, digital marketing, email technology, retention goals, growth opportunities, customer lifecycle, analytics skills
About the Company: Stensul dramatically reduces marketing creation time - by up to 90% - so teams can better focus on improving marketing performance. Stensul makes this possible…
Experience: 6+ years of relevant work experience in customer success or account management at a SaaS company
Salary: $115,000 - $125,000 plus variable compensation
Type: Full-time
Benefits: Competitive compensation package that includes equity, excellent medical, dental, and vision coverage, 401(k), life ins…

Nitra

Customer Success Manager New York City
Skills & Focus: Customer Success, Account Management, Fintech, Healthcare, Credit, Financial Services, Machine Learning, Customer Engagement, Growth, Channel Partners
About the Company: Nitra is changing how providers in the healthcare sector access credit and financial services – addressing an imminent need for modern financial solutions that…
Experience: Expert in account management

Hebbia

Customer Success Manager New York City
Skills & Focus: Customer Success, AI, Large Language Models, Onboarding, Enterprise SaaS, Customer Satisfaction, Retention, Problem Solving, Relationship Management, Analytical Orientation
About the Company: The user interface for AGI – Hebbia is AI that works the way you work. Designed to be generally capable– it can tackle even the most complex tasks, citing answ…
Experience: 3-7 years in customer facing enterprise SaaS
Salary: $110,000 - $150,000
Type: Full-time
Benefits: Comprehensive health, dental and vision coverage, retirement benefits, daily catered lunch, and unlimited PTO
Customer Success Manager New York City
Skills & Focus: Customer Success, AI, Large Language Models, Onboarding, Enterprise SaaS, Customer Satisfaction, Retention, Problem Solving, Relationship Management, Analytical Orientation
About the Company: The user interface for AGI – Hebbia is AI that works the way you work. Designed to be generally capable– it can tackle even the most complex tasks, citing answ…
Experience: 3-7 years in customer facing enterprise SaaS
Salary: $110,000 - $150,000
Type: Full-time
Benefits: Comprehensive health, dental and vision coverage, retirement benefits, daily catered lunch, and unlimited PTO
Customer Success Manager New York City
Skills & Focus: Customer Success, AI, Large Language Models, Onboarding, Enterprise SaaS, Customer Satisfaction, Retention, Problem Solving, Relationship Management, Analytical Orientation
About the Company: The user interface for AGI – Hebbia is AI that works the way you work. Designed to be generally capable– it can tackle even the most complex tasks, citing answ…
Experience: 3-7 years in customer facing enterprise SaaS
Salary: $110,000 - $150,000
Type: Full-time
Benefits: Comprehensive health, dental and vision coverage, retirement benefits, daily catered lunch, and unlimited PTO

Tracksuit Limited

Director of Customer Success USA/UK - Contract New York City
Skills & Focus: Customer Success, Team Leadership, Account Management, Growth, Customer Retention, Upsell, Customer Advocacy, Data Analysis, Marketing Insights, Branding
Salary: $175,000 - $215,000 a year
Type: Contract

Betterup

Enterprise Customer Success Manager New York City
Skills & Focus: customer success, client service, strategic consulting, project management, relationship mastery, problem-solving, storytelling, value delivery, account health, leadership skills
About the Company: BetterUp is a company focused on human transformation, providing personal coaching and development for employees.
Salary: $94,000.00 – $162,000.00
Type: Full-time
Benefits: Access to BetterUp coaching, competitive compensation plan, flexible paid time off, learning and development stipend, c…

Meta

Head of Advertiser Experience & Support Operations New York City
Skills & Focus: customer support operations, operational standards, strategic thinker, program management, process improvement, cross-functional collaboration, customer satisfaction, team building, metrics tracking, continuous process-improvement
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 12+ years of experience in Customer Experience, Strategy & Operations or Product Development, 5+ years of experience in people management
Salary: $172,000/year to $243,000/year + bonus + equity + benefits
Type: Full Time
Benefits: In addition to base compensation, Meta offers benefits.

Glimpse

Customer Success Manager(s) New York City
Skills & Focus: customer success, retail brands, B2B SaaS, playbook, training, relationship building, customer onboarding, churn management, upsell, growth
About the Company: Glimpse offers AI services for retail brands starting with deductions, automating fees that brands incur from distributors and retailers, aiming to become a co…
Experience: 6+ years
Salary: $140K - $200K / 0.05% - 0.40%
Type: Full-time
Benefits: Competitive salary and equity, Relocation assistance to NYC, Comprehensive medical, vision and dental insurance plans, …

Snowflake

Manager, Technical Account Management New York City
Skills & Focus: Technical Account Management, Customer Success, Data Warehousing, Data Engineering, Data Science, Business Intelligence, Cloud Computing, Customer-Centric, Team Leadership, Pre-Sales
About the Company: Snowflake is a cloud-based data-warehousing company that provides a platform for big data analytics.
Experience: 6+ years in industry with 2+ years of management experience
Salary: $152K – $232.3K
Type: Full time

Mutiny

Growth Strategist New York City
Skills & Focus: Account Based Marketing, Customer Success, B2B, onboarding, renewal, expansion, customer relationships, data-driven, collaboration, scalable
About the Company: Mutiny helps B2B companies generate pipeline and revenue from their target accounts through AI-powered personalized experiences, 1:1 microsites, and account in…
Experience: 3-8 years in a CSM/AM role
Salary: $120,000-150,000
Type: Full-time
Benefits: Offsites in fun cities, flexible paid time off, generous parental leave, 100% medical, dental, and vision coverage, $1,…

Betterup

Government Customer Success Manager New York City
Skills & Focus: Customer Success, Project Management, Relationship Building, Strategic Consulting, Account Health, Value Delivery, Cross-functional Collaboration, Problem Solving, Public Sector, Stakeholder Management
About the Company: BetterUp is a company whose mission is human transformation, focusing on the employer/employee relationship and providing coaching and development experiences …
Salary: $107,000.00 – $161,000.00
Type: Full-time
Benefits: Access to BetterUp coaching; medical, dental, and vision insurance; flexible paid time off; learning and development st…

Clay Labs

Enterprise Growth Strategist (Customer Success) New York City
Skills & Focus: growth, customer success, onboarding, adoption, renewal, strategy, B2B SaaS, product, customer relationships, go-to-market
About the Company: Clay is a creative tool for growth. Our mission is to help businesses grow — without huge investments in tooling or manual labor. We’re already helping over 10…
Salary: $120K – $180K
Type: Full time
Benefits: Health insurance, Paid time off, Free food, Parental leave & fertility support

Nitra

Customer Success Manager New York City
Skills & Focus: Customer Success, Account Management, Healthcare, Fintech, Credit, Financial Services, Machine Learning, Customer Engagement, Channel Partners, Growth Management
About the Company: Nitra is changing how providers in the healthcare sector access credit and financial services – providing an ecosystem of fintech and software solutions that h…
Experience: Expert in account management
Type: Full-time

Notion

Global Head of Customer Success New York City
Skills & Focus: Customer Success, global team management, churn reduction, SaaS, customer adoption, data-driven, performance indicators, customer health metrics, product improvements, employee diversity
About the Company: Notion is on a mission to make it possible for everyone to tailor their software to solve any problem and take on any challenge. They are passionate about buil…
Experience: 10+ years leading go-to-market functions within a fast-growing SaaS environment
Salary: $300,000 - $355,000 per year
Type: Full-time
Benefits: Highly competitive cash compensation, equity, and benefits. Specific benefits not detailed, but includes reasonable acc…

Vimeo

Customer Success Manager II New York City
Skills & Focus: customer experience, video workflows, SaaS, business objectives, adoption, performance reports, KPI, customer insights, NPS scores, presentation skills
About the Company: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and …
Experience: 3+ years of customer success experience
Salary: $83,000 - $115,250
Type: Full-time
Benefits: paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), f…

Justworks

Customer Retention Program Manager New York City
Skills & Focus: customer retention, program management, churn analysis, customer success, retention workflows, cross-functional collaboration, data analysis, customer experience, workflow optimization, customer loyalty
About the Company: Justworks is helping businesses get off the ground by enabling them to focus on running their business, solving HR issues, and being data-driven.
Experience: 5+ years in customer retention, customer success, program management, or similar roles in SaaS or technology companies.
Salary: $109,000.00 to $119,900.00 per year
Benefits: See Total Rewards @ Justworks: https://www.justworks.com/careers#total-reward-philosophy

Layerzero

Customer Account Manager New York City
Skills & Focus: Customer Relations, Business Development, Account Management, Web3, Interoperability, Stakeholder Management, User Engagement, Product Adoption, Community Engagement, Technical Expertise
About the Company: Founded in 2021, LayerZero’s vision is to create a community of cross-chain developers, building dApps that are no longer constrained by individual blockchain …
Experience: 2-5 years of business development and/or account management experience
Type: Full-time
Customer Account Manager New York City
Skills & Focus: Customer Relations, Business Development, Account Management, Web3, Interoperability, Stakeholder Management, User Engagement, Product Adoption, Community Engagement, Technical Expertise
About the Company: Founded in 2021, LayerZero’s vision is to create a community of cross-chain developers, building dApps that are no longer constrained by individual blockchain …
Experience: 2-5 years of business development and/or account management experience
Type: Full-time
Customer Account Manager New York City
Skills & Focus: Customer Relations, Business Development, Account Management, Web3, Interoperability, Stakeholder Management, User Engagement, Product Adoption, Community Engagement, Technical Expertise
About the Company: Founded in 2021, LayerZero’s vision is to create a community of cross-chain developers, building dApps that are no longer constrained by individual blockchain …
Experience: 2-5 years of business development and/or account management experience
Type: Full-time

Datadog

Manager, Business Value New York City
Skills & Focus: Business Value Manager, ROI/TCO modeling, value-based programs, strategic recommendations, customer lifecycle, cross-functional stakeholders, cloud-native technologies, SaaS, customer outcomes, executive engagement
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 5-7+ years of relevant experience in Business Value Consulting, Enterprise Sales, Management Consulting, or similar fields; 3+ years in customer-facing advisory roles involving executive engagement.
Salary: $161,000 — $237,000 USD
Type: Full-time
Benefits: Generous and competitive benefits package including new hire stock equity (RSUs), continuous career development, health…

Ion Corporates

Account Manager New York City
Skills & Focus: Account Management, Sales Operations, Customer Retention, Upsell Revenue, Client Relationships, Treasury Operations, Wallstreet Suite, Customer Success, Team-selling, High-quality Service
About the Company: The ION Corporates Sales and Account management team is a global group of experienced Sales, Account Management, pre-sales, and Sales Operations professionals …
Experience: Experience in sales and account management, particularly with financial services or government agencies.
Type: Full-time
Account Manager New York City
Skills & Focus: Account Management, Sales Operations, Customer Retention, Upsell Revenue, Client Relationships, Treasury Operations, Wallstreet Suite, Customer Success, Team-selling, High-quality Service
About the Company: The ION Corporates Sales and Account management team is a global group of experienced Sales, Account Management, pre-sales, and Sales Operations professionals …
Experience: Experience in sales and account management, particularly with financial services or government agencies.
Type: Full-time
Account Manager New York City
Skills & Focus: Account Management, Sales Operations, Customer Retention, Upsell Revenue, Client Relationships, Treasury Operations, Wallstreet Suite, Customer Success, Team-selling, High-quality Service
About the Company: The ION Corporates Sales and Account management team is a global group of experienced Sales, Account Management, pre-sales, and Sales Operations professionals …
Experience: Experience in sales and account management, particularly with financial services or government agencies.
Type: Full-time

Octus

Customer Success Specialist - Advisory New York City
Skills & Focus: credit intelligence, customer success, user adoption, customer retention, relationship building, financial services, onboarding, account management, customer growth, communication skills
About the Company: Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment ba…
Experience: 1+ years in a customer-facing role, ideally in financial services or with subscription-based services.
Salary: $65,000-$75,000
Type: Hybrid
Benefits: competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational r…

Ramp

Customer Activation Manager New York City
Skills & Focus: onboarding, customer success, implementation, project management, sales, technical feedback, B2B, fast paced, adaptability, financial services
About the Company: Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor managemen…
Experience: Minimum 5 years of experience in sales, customer success, or product operations experience in a B2B organization
Salary: $128,000 - $176,000
Type: Full-time
Benefits: 100% medical, dental & vision insurance coverage for employees, 401k (including employer match), Flexible PTO, Fertilit…

Modernfi

Regional Director New York City
Skills & Focus: client satisfaction, product adoption, long-term relationships, activation process, relationship management, client engagement, upsell opportunities, communication skills, data-driven marketing, financial systems
About the Company: ModernFi helps banks and credit unions better serve their communities, improving the financial health of millions of Americans. We are improving the ways that …
Experience: 3+ years of experience in relationship management, account management or similar roles
Salary: Generous salary
Type: Full-time
Benefits: Unlimited PTO, premium health, dental, and vision insurance, significant equity and commission as an early hire.
Regional Director New York City
Skills & Focus: client satisfaction, product adoption, long-term relationships, activation process, relationship management, client engagement, upsell opportunities, communication skills, data-driven marketing, financial systems
About the Company: ModernFi helps banks and credit unions better serve their communities, improving the financial health of millions of Americans. We are improving the ways that …
Experience: 3+ years of experience in relationship management, account management or similar roles
Salary: Generous salary
Type: Full-time
Benefits: Unlimited PTO, premium health, dental, and vision insurance, significant equity and commission as an early hire.
Regional Director New York City
Skills & Focus: client satisfaction, product adoption, long-term relationships, activation process, relationship management, client engagement, upsell opportunities, communication skills, data-driven marketing, financial systems
About the Company: ModernFi helps banks and credit unions better serve their communities, improving the financial health of millions of Americans. We are improving the ways that …
Experience: 3+ years of experience in relationship management, account management or similar roles
Salary: Generous salary
Type: Full-time
Benefits: Unlimited PTO, premium health, dental, and vision insurance, significant equity and commission as an early hire.

Kiddom

Customer Success Manager New York City
Skills & Focus: customer success, onboarding, implementation, education, teachers, experience, product acumen, instructional decisions, satisfaction, teamwork
About the Company: Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital le…

Pinwheel

Customer Success Manager New York City
Skills & Focus: Customer Success, Account Manager, API, Onboarding, Technical Guidance, Expansion Opportunities, Performance Analysis, Upselling, Relationship Management, Technical Problem Solving
About the Company: Pinwheel helps banks win primacy by making switching direct deposits easy. Through exclusive partnerships with payroll providers, Pinwheel can authenticate con…
Experience: 5-7 years experience in Customer Success or Account Manager role
Salary: $112,000 - $128,000 base with on track total earnings (OTE) of $140,000 - $160,000
Type: Full-time
Benefits: Excellent compensation & equity packages, Full medical, dental, and vision benefits, Life & short-term disability insur…

Radar

Customer Success Manager New York City
Skills & Focus: customer success, location-based initiatives, relationships, value realization, technical support, communication skills, organizational skills, project management, retail, mobility
About the Company: Radar is location infrastructure for every product and service. Companies like Panera, T-Mobile, and Zillow use Radar's geofencing SDKs and maps APIs to power …
Experience: 2+ years of customer success experience
Salary: $120K – $155K
Type: Full time
Benefits: Competitive compensation package, stock option grants, and a 401(k) plan with 4% employer match, medical, dental, and v…

Brightflag

Customer Success Manager New York City
Skills & Focus: Customer Success Manager, SaaS, legal operations, stakeholder relationships, data insights, Executive Business Reviews, product feedback, client success, hybrid working, AI tools
About the Company: Brightflag is one of the fastest-growing tech startups in the legal world, on a mission to transform legal operations with its patented AI-powered software.
Experience: 5+ years in a CSM role at a SaaS company
Salary: $100,000 - $120,000
Type: Hybrid
Benefits: 20 days PTO + 4 company ‘Reset’ days, comprehensive health insurance, life insurance, learning subsidy, home office set…

Templafy

Customer Success Manager New York City
Skills & Focus: Customer Success, stakeholders, problem-solver, client portfolio, consultant approach, tech world, employee belongingness, innovation, diversity, health insurance
About the Company: Founded in Copenhagen, Denmark, in 2014, Templafy’s success is built by our 60+ employee nationalities found at offices around the world. We believe when peopl…
Type: Full-time
Benefits: Employee equity program, Comprehensive health insurance, Parental leave, Commuter Benefits, Unlimited time off, 401K, E…
Customer Success Manager New York City
Skills & Focus: Customer Success, stakeholders, problem-solver, client portfolio, consultant approach, tech world, employee belongingness, innovation, diversity, health insurance
About the Company: Founded in Copenhagen, Denmark, in 2014, Templafy’s success is built by our 60+ employee nationalities found at offices around the world. We believe when peopl…
Type: Full-time
Benefits: Employee equity program, Comprehensive health insurance, Parental leave, Commuter Benefits, Unlimited time off, 401K, E…
Customer Success Manager New York City
Skills & Focus: Customer Success, stakeholders, problem-solver, client portfolio, consultant approach, tech world, employee belongingness, innovation, diversity, health insurance
About the Company: Founded in Copenhagen, Denmark, in 2014, Templafy’s success is built by our 60+ employee nationalities found at offices around the world. We believe when peopl…
Type: Full-time
Benefits: Employee equity program, Comprehensive health insurance, Parental leave, Commuter Benefits, Unlimited time off, 401K, E…

Onetrust

Senior Customer Success Manager New York City
Skills & Focus: Customer Success, Customer Engagement, SaaS Solutions, Stakeholder Management, Risk Management, Revenue Retention, Communication Skills, Technical Aptitude, Account Management, Business Value
About the Company: OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, auto…
Experience: 5-6+ years in a client-facing role within a CSM, professional services, or technical consulting role
Salary: $88,875 – $133,312.50 USD
Type: Full-time
Benefits: Comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retireme…

Braze

Customer Success Manager New York City
Skills & Focus: customer success, retention, client renewals, feature adoption, customer advocacy, product feedback, educational support, strategic guidance, complex accounts, relationship management
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ It allows marketers to collect and take action on data from …
Experience: 2-5 years relevant experience
Salary: $83,700 - $100,000/year (OTE $100,800 - $120,000)
Type: Full-time
Benefits: Competitive compensation, retirement plans, flexible paid time off, comprehensive medical/dental/vision plans, family s…

Snorkel Ai

Machine Learning Success Manager New York City
Skills & Focus: AI, machine learning, customer success, technical account management, strategy, adoption, renewal, relationship management, team collaboration, data science
About the Company: Snorkel AI is on a mission to democratize AI by building the definitive AI data development platform.
Experience: 5+ years demonstrated ability working in a technical customer-facing role.
Salary: $140,000.00 - $190,000.00
Type: Full-time
Benefits: Comprehensive medical, dental, and vision plans, yearly wellness stipend, 401k program, parental leave program, worksta…

Stensul

Senior Account Manager New York City
Skills & Focus: Customer Success, Account Management, SaaS, Digital Marketing, Email Technology, Retention Targets, C-level Executives, Business Reviews, Client Relationships, Growth Opportunities
About the Company: The Stensul Email Creation and Landing Pages Platform dramatically reduces email creation time - by up to 90% - so teams can better focus on improving email pe…
Experience: 5+ years of relevant work experience in Customer Success, Account Management, or Sales at a SaaS company
Salary: $115,000 - $125,000 USD
Type: Full-time
Benefits: Comprehensive benefits package that includes medical, dental, and vision coverage, 401(k), life insurance, commuter ben…

Yext

Client Success Manager, Enterprise - Financial Services New York City
Skills & Focus: Customer Success Management, Financial Services, Enterprise Customers, Adoption, Customer Satisfaction, Upsell, Cross Sell, Renewals, Retention, Digital Marketing
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide.
Experience: A minimum of 4 years of experience in a strategic CSM role with a proven track record of managing enterprise-level customers within the Financial Services industry.
Salary: $73,350 - $153,500 USD
Benefits: medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and v…

Metropolitan Commercial Bank

SVP, Customer Experience Director (Banking & Financial Services) New York City
Skills & Focus: customer experience, banking, financial services, team leadership, KPIs, customer satisfaction, cash management, strategic initiatives, innovation, multi-tasking
About the Company: Metropolitan Commercial Bank is a full-service commercial bank based in New York City, providing a broad range of business, commercial, and personal banking pr…
Experience: A minimum of 10 years of customer experience, preferably in the finance industry.
Salary: $275,000 - $300,000 annually
Type: Full-time

Eliseai

Director of Customer Success New York City
Skills & Focus: customer success, B2B SaaS, onboarding, retention, account plans, C-suite, coaching, collaborate, upsell, churn risk
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 3+ years experience managing a customer success team
Salary: $150,000 - $185,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…
Senior Manager, Customer Success New York City
Skills & Focus: customer success, leadership, account management, coaching, strategy, collaboration, analytics, innovation, process improvement, SaaS
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: Proven leadership experience, ideally in a player-coach role.
Salary: $150,000 - $185,000
Type: Full-time
Benefits: Equity in the company in the form of stock options, Medical, Dental and Vision premiums covered at 100%, Fully paid par…

Ramp

Customer Success Manager Team Lead New York City
Skills & Focus: Customer Success, Team Leadership, Quota Management, Onboarding, Product Activation, Salesforce, Data Analytics, Team Development, Process Improvement, Customer Satisfaction
About the Company: Ramp is a financial operations platform designed to save companies time and money, offering solutions such as payments, corporate cards, vendor management, pro…
Experience: Minimum of 5 years leading sales or customer success teams; 2+ years quota-carrying sales or success experience
Salary: $147,000 - $280,850
Type: Full-time
Benefits: Medical, dental & vision insurance; 401k; PTO; Fertility HRA; WFH stipend; Wellness stipend; Parental leave; Relocation…

Impact.Com

Customer Success Director (CSD) New York City
Skills & Focus: Customer Success, Account Management, B2B, Enterprise accounts, digital marketing, SaaS, problem-solving, communication skills, relationship building, upsell opportunities
About the Company: impact.com is the world’s leading partnership management platform, transforming the way businesses manage and optimize all types of partnerships—including trad…
Experience: 5-7+ years of Account Management or Customer Success experience, preferably B2B with Enterprise accounts.
Salary: $110,000 - $135,000 per year, plus an additional 25% Variable Commission Plan ($27,500-$33,750) and generous stock (RSU) award.
Benefits: Medical, Dental and Vision insurance, Unlimited responsible PTO, Flexible work hours, Parental Leave, Technology Stipen…

Anaplan

Principal Customer Success Business Partner (CSBP) New York City
Skills & Focus: Customer Success Leadership, Account Strategy & Expansion, Business Outcomes & Transformation, Health Monitoring & Proactive Engagement, Customer Advocacy & Feedback Loop, Community Building, Risk Management, Customer Education, Proactive Engagement, Strategic Expansion
About the Company: At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so o…
Salary: $163,000 - $220,000 USD

Yext

Senior Customer Success Manager, Enterprise - Healthcare New York City
Skills & Focus: Customer Success, Healthcare, Platform Adoption, Customer Satisfaction, Upsell, Cross Sell, Renewals, Risk Management, Strategic Planning, Industry Trends
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide.
Experience: A minimum of 7 years of experience in a strategic CSM role with a proven track record of managing enterprise-level customers within the Healthcare industry
Salary: $92,250—$199,000 USD
Type: Full-time
Benefits: medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; vacat…

Nielsen

Customer Success Manager - Digital New York City
Skills & Focus: Customer Success, Digital Measurement, Account Management, Customer Relationships, Adoption, Revenue Growth, Client Engagement, Insights, Digital Advertising, Cross-Platform
About the Company: Nielsen is a global measurement and data analytics company that provides the most complete and trusted view of consumers and markets worldwide.
Experience: Experienced
Type: Full-time

Curinos

Client Success Analyst New York City
Skills & Focus: Client Success, Data Analytics, Deposit Optimization, Client Support, Strategic Sessions, Pricing Strategy, Data-Driven Insights, Platform Training, Project Management, Client Engagement
About the Company: Curinos is a provider of strategic deposit management solutions, widely installed for clients to optimize deposits.

Meta

Customer Success Manager, AI Partnerships New York City
Skills & Focus: Customer Success, AI, Partnerships, Enterprise, Llama, Adoption, Product Lifecycle, Technical Concepts, Growth, SaaS
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses.
Experience: 5+ years experience in direct enterprise customer success roles
Salary: $159,000/year to $223,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits. Learn more about benefits at Meta.

Braze

Senior CX Operations Specialist New York City
Skills & Focus: Customer Success, B2B SaaS, analytical skills, operational efficiency, CRM Account data, data management, cross-functional collaboration, high-value accounts, strategic initiatives, process optimization
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 3+ years of experience in a B2B SaaS sales or operations environment
Salary: $76,300 - $92,400/year
Type: Full-time
Benefits: Competitive compensation including equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off, Compre…

Airtable

Manager, Base Optimization New York City
Skills & Focus: leadership, customer success, product adoption, team development, operational rigor, coaching, strategic planning, cross-functional collaboration, performance management, scale
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Experience: 2+ years of people management experience in a customer-facing, technical, or enablement-focused team.

Metergy Solutions

Client Success Manager New York City
Skills & Focus: Client Success Manager, business-to-business relationships, client satisfaction, scheduling, billing, Cross departmental support, project plans, account growth strategies, client advocate, customer service
About the Company: As one of North America’s most experienced submetering providers, Metergy Solutions has brought turnkey solutions to clients for over 20 years. Metergy supplie…
Experience: Minimum of 5 years’ experience in a customer service role with a business-to-business focus
Salary: $65,000 - $80,000 a year
Type: Permanent (Non-Union) / Hybrid
Benefits: Excellent health coverage and life insurance benefits – no waiting period! Company-paid Long-Term Disability and Basic …