Last updated: 2025-05-22

93 Customer Onboarding And Success jobs in New York City.

Hiring now: Lead Customer Engagement @ Freshworks, Associate Dir Of Client S @ Webmd, Implementation Consultant @ Adp, Analystassociate Client S @ Blackrock, Mgr Customer Success High @ Macmillan , Enterprise Customer Succe @ Canary Tec, Mgr Customer Support @ Pitchbook , Loan Processor @ Tomo, Customer Success Mgr @ Bluecargo, Client Success Partner @ Spoton.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (30) customer success (28) onboarding (21) Onboarding (17) project management (15) SaaS (14) Account Management (13) communication skills (13) customer engagement (11) Customer Satisfaction (11)

📍 Locations

New York City (88) Newark (2) Jersey City (1) Parsippany (1) Princeton (1)
🔍 Go to full job search

Freshworks

Lead - Customer Engagement Jersey City
Skills & Focus: Customer Engagement, project management, implementation, deployment, cross-functional teams, scope management, communication, risk management, client coordination, software deployment

Webmd

Associate Director of Client Success Newark
Skills & Focus: Client Success, Account Management, Customer Relationship Management, Leadership, Client Retention, Growth Strategies, Onboarding, Team Development, Data-driven, CRM
About the Company: WebMD Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access c…
Experience: 7+ years of experience in client success, account management, or customer relationship management, with at least 2+ years in a leadership role.
Benefits: WebMD is an Equal Opportunity/Affirmative Action employer.
Client Success Manager Newark
Skills & Focus: client relationships, customer satisfaction, solution delivery, project management, communication, digital advertising, healthcare experience, regulated industry, collaborative environment, client locations
About the Company: WebMD develops and hosts physician portals and related mobile applications for healthcare professionals.
Experience: 3-4 years of experience with digital, agency, and healthcare; 1-2 years in Account Management or Client Service

Adp

Implementation Consultant Parsippany
Skills & Focus: implementation, client onboarding, technologies, business processes, client relationships, training, system analysis, communication, project management, adp solutions
About the Company: ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administr…

Blackrock

Analyst/Associate Client Services Princeton
Skills & Focus: client onboarding, investor servicing, product lifecycle, capital activity, risk management, data integrity, regulatory reporting, financial services, operational processes, automation
About the Company: BlackRock is the world's largest asset manager, managing over USD $10 trillion of assets. The company aims to empower its employees and provide a positive work…
Experience: 3-5 years of experience for Associate role; 1-3 years of experience for Analyst role.
Salary: USD$85,500.00 - USD$105,000.00
Type: Full-time
Benefits: Comprehensive healthcare, retirement benefits, leave benefits, Flexible Time Off (FTO), tuition reimbursement.

Macmillan Learning

Manager, Customer Success (Higher Ed) New York City
Skills & Focus: customer satisfaction, team leadership, customer retention, upsell, cross-sell, process optimization, relationship management, data analysis, customer success, strategic planning
About the Company: Macmillan Learning is committed to driving innovation that transforms education.

Canary Technologies Corp

Enterprise Customer Success Manager New York City
Skills & Focus: Enterprise, Customer Success, Hospitality, Project Management, Stakeholder Relationships, Business Reviews, Strategic Deployment, Product Adoption, Problem-solving, Communication Skills
About the Company: Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ ho…
Experience: 5+ years in Account Management or Customer Success, preferably in hotel technology
Salary: $125,000 - $175,000 a year
Type: Full-time
Benefits: Canary Days, Self Improvement Club, Professional Development Chats, Travel Reimbursement, Personal Travel Reimbursement

Pitchbook Data

Manager, Customer Support New York City
Skills & Focus: Customer Support, Mentoring, Coaching, Onboarding, Performance Auditing, Workflow Optimization, Salesforce, Team Management, Process Improvement, Client Engagement
About the Company: PitchBook is a financial data and software company that provides information about public and private equity markets, with a focus on venture capital and priva…
Experience: 3+ years of customer support or operations experience and 1+ years leading a team
Salary: $110,000
Type: Full-time
Benefits: Comprehensive health benefits, paid sabbatical, educational stipend, employee assistance program, generous vacation day…

Tomo

Loan Processor New York City
Skills & Focus: loan processing, mortgage, customer experience, pipeline management, pre-underwriting, documentation, collaboration, service level objectives, process improvements, customer centricity
About the Company: Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven c…
Experience: 2+ years experience of mortgage loan processing specifically purchase transactions
Salary: $65,000 - $75,000 USD
Type: Full-time
Benefits: Equity ownership: All teammates receive stock options, Competitive compensation and benefits, Coaching and mentorship

Bluecargo

Customer Success Manager New York City
Skills & Focus: customer success, logistics, technology, relationship management, customer engagement, onboarding, growth, expansion, data analysis, client-centric
About the Company: BlueCargo builds software for trucking companies to optimize their logistics processes, providing real-time information and solutions to enhance efficiency.
Experience: 6+ years
Salary: $100K - $140K
Type: Full-time
Benefits: Comprehensive health, dental, vision benefits, 401K, unlimited PTO, performance-based bonus

Spoton

Client Success Partner New York City
Skills & Focus: client success, account management, client retention, customer service, cross-functional collaboration, interpersonal skills, training sessions, hardware configuration, troubleshooting, positive experience
About the Company: At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. …
Experience: Minimum of 2 years of management experience working in the restaurant industry
Salary: $65,000 - $75,000 USD
Benefits: Medical, Dental and Vision Insurance, 401k with company match, RSUs, Paid vacation, 10 company holidays, sick time, and…

Shepherd

Customer Experience Associate New York City
Skills & Focus: Client Servicing, Customer Success, Customer Journey, Process Improvement, Account Management, Customer Meetings, Onboarding, Customer Demos, Relationship Building, Cross-Functional Teams
About the Company: Our mission is to create the first comprehensive platform that combines top-tier insurance offerings with world-class software so commercial businesses can man…
Experience: 2+ years in customer success, customer service, or operations roles
Salary: $90,000 to $125,000
Type: Full-time
Benefits: Stock options, unlimited paid time off, medical/vision/dental coverage, premium healthcare, office spaces, professional…

Ripple

Customer Success Senior Manager New York City
Skills & Focus: Customer Success, Payments, Revenue growth, Upselling, Cross-selling, Stakeholder management, B2B relationships, Technical solutions, Financial analysis, Cross-functional collaboration
About the Company: We’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financi…
Experience: 10+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization
Salary: $200,000 - $230,000 USD
Type: Full-time
Benefits: Competitive salary, bonuses, equity, physical and mental healthcare, retirement, family forming support, wellness reimb…

Addepar

Solutions Consultant New York City
Skills & Focus: implementation projects, client onboarding, financial services, enterprise software, communication, organizational skills, time-management, programming, problem-solving, project management
About the Company: Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of …
Experience: 2+ years of professional experience
Salary: $74,000 - $116,000
Type: Full-time
Benefits: base salary + bonus + equity + benefits

Traba

Strategy & Operations - Senior Manager (Customer Operations) New York City
Skills & Focus: Customer Success, Operations, Strategy, Leadership, Cross-functional, Data-driven, Analytics, Retention, Onboarding, Stakeholders
About the Company: Traba’s mission is to empower businesses and workers to reach their full productivity and potential. As a technology company, we are revolutionizing the staffi…
Experience: 7+ years in operations, strategy, account management, or customer success, with at least 3+ years in a leadership role.
Salary: $150,000 - $306,250
Type: Full-time
Benefits: Start-up equity, Competitive salary, 100% paid health, dental, and vision coverage, Free meals and snacks in the office…

Octus

Customer Success Specialist - Buyside New York City
Skills & Focus: Customer Success, credit investing, relationship-building, problem-solving, communication skills, user adoption, retention rates, onboarding, account health, subscriptions
About the Company: Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment ba…
Experience: 1+ years of working experience in a customer-facing role, ideally in financial services or with subscription-based services.
Salary: $65,000-$75,000
Type: Hybrid
Benefits: competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational r…

Setpoint

Client Solutions Executive New York City
Skills & Focus: project management, client management, implementation planning, stakeholders, communication, problem-solving, workflow optimization, customer experience, technical information, capital solutions
About the Company: Setpoint provides critical infrastructure for relationships between the world’s largest banks, credit funds and capital markets counterparties, focusing on tec…
Experience: 4+ years in consulting, strategy, banking, enterprise technology, or related client facing experience
Salary: $95,000 - $115,000
Benefits: competitive salaries, stock options, medical, dental and vision coverage, 401k, disability coverage, and flexible vacat…

Adverity

Implementation Consultant New York City
Skills & Focus: Implementation Consultant, onboarding projects, customer success, SaaS, Rest APIs, problem-solving mindset, customer orientation, flexible working hours, training sessions, communication skills
About the Company: Adverity provides a platform that helps businesses manage and analyze their marketing data.
Experience: 4+ years of relevant work experience, preferably in customer success, implementation, or professional services at a SaaS company or in a Media agency.
Salary: USD 105,000-115,000 per year
Type: Full-time
Benefits: Flexible working hours, internal shares program, 401k matching, 20 days PTO, ergonomic workspace, budget for job releva…
Implementation Consultant New York City
Skills & Focus: Implementation Consultant, onboarding projects, customer success, SaaS, Rest APIs, problem-solving mindset, customer orientation, flexible working hours, training sessions, communication skills
About the Company: Adverity provides a platform that helps businesses manage and analyze their marketing data.
Experience: 4+ years of relevant work experience, preferably in customer success, implementation, or professional services at a SaaS company or in a Media agency.
Salary: USD 105,000-115,000 per year
Type: Full-time
Benefits: Flexible working hours, internal shares program, 401k matching, 20 days PTO, ergonomic workspace, budget for job releva…

Tabs

Implementation Manager New York City
Skills & Focus: implementation, onboarding, project management, customer success, cross-functional collaboration, ERP integrations, finance, billing processes, technical support, stakeholder management
About the Company: Tabs is an AI-powered revenue automation platform for B2B businesses. Using the power of AI, Tabs is able to understand and extract elements from even the most…
Experience: 4-6+ years
Salary: $120K – $165K
Type: Full time
Benefits: Competitive compensation and equity, 100% coverage for healthcare (Medical, Dental and Vision), Daily meal and coffee s…

Trayd

Manager, Customer Success New York City
Skills & Focus: Customer Success, Onboarding, Product Marketing, Automation, Support, Dashboards, Customer Support, SaaS, Construction Payroll, AI
About the Company: A construction payroll platform designed for same-day pay, serving the construction industry with automation of payroll, scheduling, HR, accounting, and certif…
Experience: 6+ years
Salary: $100K - $135K
Type: Full-time
Benefits: Health, dental, and vision insurance, competitive salary and equity

Impact.Com

Manager, Customer Success New York City
Skills & Focus: Customer Success, Partnerships, Team Management, SaaS, Client Relations, Product Adoption, Process Improvement, Growth, Retention, Digital Marketing
About the Company: impact.com is a SaaS platform for managing and optimizing partnerships and collaborations.
Experience: 5+ years in Digital, Affiliate, or Performance Marketing; 3+ years managing teams
Salary: $130,000 - $140,000 per year plus variable commission and benefits
Type: Full-time
Benefits: Medical, Dental, Vision, PTO, Flexible work hours, Parental Leave, Technology Stipend, Industry Certification, Office a…

Yondr

Implementation Associate New York City
Skills & Focus: implementation, customer success, education, training, communication, onboarding, school programming, presentation skills, solution-driven, technology proficiency
About the Company: Yondr creates phone-free spaces for artists, educators, organizations and individuals around the world. Our mission is to create spaces where genuine connectio…
Experience: 2+ years of experience in customer service, education, and/or a related field.
Salary: $40.00 per hour
Type: Full-time

Rilla

Customer Success Manager New York City
Skills & Focus: customer success, account growth, onboarding, data analysis, financial metrics, relationship building, product analytics, enterprise customers, communication skills, project management
About the Company: Rilla is the leading conversation intelligence software for outside sales, catering to industries like solar, roofing, and real estate.
Experience: Experience in world-class customer success management, account management, project management, or operations.
Salary: $90K – $110K
Type: Full time
Benefits: Equity, commission up to $250K, additional benefits.

Piermont Bank

BaaS Program Manager New York City
Skills & Focus: BaaS, fintech, payments, banking, relationship management, onboarding, client communications, growth opportunities, analytical skills, problem-solving
About the Company: tech-enabled digital commercial bank founded in 2019 with a mission of changing the face and pace of banking, providing banking products relevant to today’s di…
Experience: 3-5 years relevant work experience, ideally in an operational role in fintech, payments or banking.
Salary: $100,000 to $150,000 per year
Type: Full-time
Benefits: full range of medical, dental, vision, 401k, and other benefits.

Pigment

Customer Success Manager (CSM) New York City
Skills & Focus: Customer Success, AI-powered platform, business planning, performance, adoption, enterprise accounts, trusted advisor, KPIs, growth, collaboration
About the Company: Pigment is a SaaS company specializing in AI-powered business planning and performance platform, serving diverse industries such as Consumer Packaged Goods, Re…

Bitgo

Customer Success Manager New York City
Skills & Focus: customer success, account management, stakeholders, strategic partner, onboarding, renewals, upsells, customer engagement, cryptocurrency ecosystem, performance indicators
About the Company: BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from…
Experience: 4+ years of experience in account management, customer success, or a similar role within technology or financial services
Salary: $140,000 - $170,000 USD base salary
Type: Full-time
Benefits: Competitive base salary, bonus and stock options; 100% company paid health insurance for employee, partner and dependen…

Kraken

Senior Client Implementation Lead New York City
Skills & Focus: Client Implementation, Leadership, Operational Setup, Stakeholder Management, Data Analysis, Recruitment, Coaching, Mentoring, Problem Solving, Client Enablement
About the Company: Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system.
Salary: $70,000-$200,000
Type: Full-time
Benefits: Great medical, dental, and vision insurance options, Paid time off, 401(k) plan with employer match, Parental leave, Pr…

Alphasense

Implementation Consultant New York City
Skills & Focus: implementation, project management, customer success, cross-functional teams, training programs, risk management, key performance indicators, data-driven, enterprise account management, client experience
About the Company: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI,…
Experience: At least 4+ years
Salary: $100,000—$120,000 USD
Type: Full-time
Benefits: You may also be offered equity, and a generous benefits program.

Eliseai

Growth Strategist (Customer Success) New York City
Skills & Focus: Customer Success, Growth Strategist, SaaS, Implementation, Onboarding, Engagement, Business Reviews, Data Analysis, Performance Benchmarks, Owner Accounts
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 2+ years
Salary: $90,000 - $120,000
Type: Full-time
Benefits: Equity in the company in the form of stock options, Medical, Dental and Vision premiums covered at 100%, Fully paid par…

Onesignal

Customer Success Role New York City
Skills & Focus: customer engagement, B2B SaaS, account management, customer onboarding, salesforce, communication skills, collaborative, user journey, customer success, team-oriented
About the Company: OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messa…
Experience: 3+ years in an account management (customer success) role; ideally with a B2B SaaS product
Salary: $95,000 - $110,000 (OTE $125,000 - $140,000)
Type: Full-time
Benefits: Competitive equity program and comprehensive benefits.
Customer Success Role New York City
Skills & Focus: customer engagement, B2B SaaS, account management, customer onboarding, salesforce, communication skills, collaborative, user journey, customer success, team-oriented
About the Company: OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messa…
Experience: 3+ years in an account management (customer success) role; ideally with a B2B SaaS product
Salary: $95,000 - $110,000 (OTE $125,000 - $140,000)
Type: Full-time
Benefits: Competitive equity program and comprehensive benefits.
Customer Success Role New York City
Skills & Focus: customer engagement, B2B SaaS, account management, customer onboarding, salesforce, communication skills, collaborative, user journey, customer success, team-oriented
About the Company: OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messa…
Experience: 3+ years in an account management (customer success) role; ideally with a B2B SaaS product
Salary: $95,000 - $110,000 (OTE $125,000 - $140,000)
Type: Full-time
Benefits: Competitive equity program and comprehensive benefits.

Foursquare

Customer Success Manager New York City
Skills & Focus: Customer Success, Campaign Support, Ad Tech, Client Services, Onboarding, Technical Solutions, Customer Satisfaction, Account Management, Data Analysis, Troubleshooting
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Comprehensive health insurance, 401(k) with company match, Equipment setup, Family Planning and Fertility…

Setpoint

Capital Solutions Manager New York City
Skills & Focus: fintech, debt capital markets, clients, analytical skills, problem-solving, Excel, onboarding, operational processes, legal agreements, customer communication
About the Company: Setpoint provides purpose-built capital and technology to asset-backed borrowers and lenders. Our platform is the funding operating system for originators: it …
Experience: 4-7 years of FP&A, asset backed lending or debt capital market experience
Salary: $95,000 - $150,000
Type: Full-time
Benefits: competitive salaries, stock options, medical, dental and vision coverage, 401k, disability coverage, and flexible vacat…

Findigs

Implementation Project Manager New York City
Skills & Focus: Implementation, Project Manager, Customer Operations, Software Environments, Onboarding Process, Project Management Expertise, Relationship Management, Customer Growth, Enterprise-level, Digital Rental Application
About the Company: Findigs is on a mission to make renting work for all of us: to support every path, and simplify the way forward. We’re making every aspect of renting fairer, s…

Nitra

Customer Success Manager New York City
Skills & Focus: Customer Success, Account Management, Fintech, Healthcare, Credit, Financial Services, Machine Learning, Customer Engagement, Growth, Channel Partners
About the Company: Nitra is changing how providers in the healthcare sector access credit and financial services – addressing an imminent need for modern financial solutions that…
Experience: Expert in account management

Hebbia

Customer Success Manager New York City
Skills & Focus: Customer Success, AI, Large Language Models, Onboarding, Enterprise SaaS, Customer Satisfaction, Retention, Problem Solving, Relationship Management, Analytical Orientation
About the Company: The user interface for AGI – Hebbia is AI that works the way you work. Designed to be generally capable– it can tackle even the most complex tasks, citing answ…
Experience: 3-7 years in customer facing enterprise SaaS
Salary: $110,000 - $150,000
Type: Full-time
Benefits: Comprehensive health, dental and vision coverage, retirement benefits, daily catered lunch, and unlimited PTO
Customer Success Manager New York City
Skills & Focus: Customer Success, AI, Large Language Models, Onboarding, Enterprise SaaS, Customer Satisfaction, Retention, Problem Solving, Relationship Management, Analytical Orientation
About the Company: The user interface for AGI – Hebbia is AI that works the way you work. Designed to be generally capable– it can tackle even the most complex tasks, citing answ…
Experience: 3-7 years in customer facing enterprise SaaS
Salary: $110,000 - $150,000
Type: Full-time
Benefits: Comprehensive health, dental and vision coverage, retirement benefits, daily catered lunch, and unlimited PTO
Customer Success Manager New York City
Skills & Focus: Customer Success, AI, Large Language Models, Onboarding, Enterprise SaaS, Customer Satisfaction, Retention, Problem Solving, Relationship Management, Analytical Orientation
About the Company: The user interface for AGI – Hebbia is AI that works the way you work. Designed to be generally capable– it can tackle even the most complex tasks, citing answ…
Experience: 3-7 years in customer facing enterprise SaaS
Salary: $110,000 - $150,000
Type: Full-time
Benefits: Comprehensive health, dental and vision coverage, retirement benefits, daily catered lunch, and unlimited PTO

Tracksuit Limited

Director of Customer Success USA/UK - Contract New York City
Skills & Focus: Customer Success, Team Leadership, Account Management, Growth, Customer Retention, Upsell, Customer Advocacy, Data Analysis, Marketing Insights, Branding
Salary: $175,000 - $215,000 a year
Type: Contract

Datadog

Staff Software Engineer - Onboarding New York City
Skills & Focus: onboarding, integration, product adoption, scalable systems, technical leadership, user experience, collaboration, mentoring, cloud monitoring, software engineering
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 10+ years of engineering experience
Salary: $234,000 — $300,000 USD
Type: Full-time
Benefits: Comprehensive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan,…

Betterup

Enterprise Customer Success Manager New York City
Skills & Focus: customer success, client service, strategic consulting, project management, relationship mastery, problem-solving, storytelling, value delivery, account health, leadership skills
About the Company: BetterUp is a company focused on human transformation, providing personal coaching and development for employees.
Salary: $94,000.00 – $162,000.00
Type: Full-time
Benefits: Access to BetterUp coaching, competitive compensation plan, flexible paid time off, learning and development stipend, c…

Meta

Head of Advertiser Experience & Support Operations New York City
Skills & Focus: customer support operations, operational standards, strategic thinker, program management, process improvement, cross-functional collaboration, customer satisfaction, team building, metrics tracking, continuous process-improvement
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 12+ years of experience in Customer Experience, Strategy & Operations or Product Development, 5+ years of experience in people management
Salary: $172,000/year to $243,000/year + bonus + equity + benefits
Type: Full Time
Benefits: In addition to base compensation, Meta offers benefits.

Glimpse

Customer Success Manager(s) New York City
Skills & Focus: customer success, retail brands, B2B SaaS, playbook, training, relationship building, customer onboarding, churn management, upsell, growth
About the Company: Glimpse offers AI services for retail brands starting with deductions, automating fees that brands incur from distributors and retailers, aiming to become a co…
Experience: 6+ years
Salary: $140K - $200K / 0.05% - 0.40%
Type: Full-time
Benefits: Competitive salary and equity, Relocation assistance to NYC, Comprehensive medical, vision and dental insurance plans, …

Sigma Computing

Onboarding Engineer New York City
Skills & Focus: customer onboarding, business intelligence, data analytics, cloud data warehouse, SQL proficiency, best practices, data modeling, performance optimization, customer relationship, SaaS
About the Company: Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for t…
Experience: 7+ years in data warehousing / data analytics / business intelligence
Salary: $125,000 - $150,000
Type: Full-time
Benefits: Equity, Generous health benefits, Flexible time off policy, Paid bonding time for all new parents, Traditional and Roth…

Clay Labs

Enterprise Growth Strategist (Customer Success) New York City
Skills & Focus: growth, customer success, onboarding, adoption, renewal, strategy, B2B SaaS, product, customer relationships, go-to-market
About the Company: Clay is a creative tool for growth. Our mission is to help businesses grow — without huge investments in tooling or manual labor. We’re already helping over 10…
Salary: $120K – $180K
Type: Full time
Benefits: Health insurance, Paid time off, Free food, Parental leave & fertility support

Nitra

Customer Success Manager New York City
Skills & Focus: Customer Success, Account Management, Healthcare, Fintech, Credit, Financial Services, Machine Learning, Customer Engagement, Channel Partners, Growth Management
About the Company: Nitra is changing how providers in the healthcare sector access credit and financial services – providing an ecosystem of fintech and software solutions that h…
Experience: Expert in account management
Type: Full-time

Notion

Global Head of Customer Success New York City
Skills & Focus: Customer Success, global team management, churn reduction, SaaS, customer adoption, data-driven, performance indicators, customer health metrics, product improvements, employee diversity
About the Company: Notion is on a mission to make it possible for everyone to tailor their software to solve any problem and take on any challenge. They are passionate about buil…
Experience: 10+ years leading go-to-market functions within a fast-growing SaaS environment
Salary: $300,000 - $355,000 per year
Type: Full-time
Benefits: Highly competitive cash compensation, equity, and benefits. Specific benefits not detailed, but includes reasonable acc…

Vimeo

Customer Success Manager II New York City
Skills & Focus: customer experience, video workflows, SaaS, business objectives, adoption, performance reports, KPI, customer insights, NPS scores, presentation skills
About the Company: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and …
Experience: 3+ years of customer success experience
Salary: $83,000 - $115,250
Type: Full-time
Benefits: paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), f…

Sotheby's

Buyer Experience Manager New York City
Skills & Focus: Buyer Experience, Post Sale Coordinators, Performance management, Onboarding, Client service, Communication skills, Team management, Attention to detail, Multi-tasking, Client facing
About the Company: Sotheby’s is the world’s premier destination for art and luxury, established in 1744. It promotes access to and ownership of exceptional art and luxury objects…
Experience: At least 3-5 years of related work experience
Salary: $60,000-$70,000
Benefits: Successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package.

Octus

Customer Success Specialist - Advisory New York City
Skills & Focus: credit intelligence, customer success, user adoption, customer retention, relationship building, financial services, onboarding, account management, customer growth, communication skills
About the Company: Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment ba…
Experience: 1+ years in a customer-facing role, ideally in financial services or with subscription-based services.
Salary: $65,000-$75,000
Type: Hybrid
Benefits: competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational r…

Ramp

Customer Activation Manager New York City
Skills & Focus: onboarding, customer success, implementation, project management, sales, technical feedback, B2B, fast paced, adaptability, financial services
About the Company: Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor managemen…
Experience: Minimum 5 years of experience in sales, customer success, or product operations experience in a B2B organization
Salary: $128,000 - $176,000
Type: Full-time
Benefits: 100% medical, dental & vision insurance coverage for employees, 401k (including employer match), Flexible PTO, Fertilit…

Rocket Money

Team Leader, Bill Negotiations Operations New York City
Skills & Focus: customer experience, bill negotiation, team performance management, coaching, mentoring, process improvements, standard operating procedure, training documentation, B2C technology, customer service
About the Company: Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their f…
Experience: You have at least 3 years of experience in a customer service, or relevant role
Salary: $50,000 - $65,000/year + bonus + benefits
Type: Full-time
Benefits: Health, Dental & Vision Plans, Life Insurance, Long/Short Term Disability, Competitive Pay, 401k Matching, Team Member …

Kiddom

Customer Success Manager New York City
Skills & Focus: customer success, onboarding, implementation, education, teachers, experience, product acumen, instructional decisions, satisfaction, teamwork
About the Company: Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital le…

Pinwheel

Customer Success Manager New York City
Skills & Focus: Customer Success, Account Manager, API, Onboarding, Technical Guidance, Expansion Opportunities, Performance Analysis, Upselling, Relationship Management, Technical Problem Solving
About the Company: Pinwheel helps banks win primacy by making switching direct deposits easy. Through exclusive partnerships with payroll providers, Pinwheel can authenticate con…
Experience: 5-7 years experience in Customer Success or Account Manager role
Salary: $112,000 - $128,000 base with on track total earnings (OTE) of $140,000 - $160,000
Type: Full-time
Benefits: Excellent compensation & equity packages, Full medical, dental, and vision benefits, Life & short-term disability insur…

Radar

Customer Success Manager New York City
Skills & Focus: customer success, location-based initiatives, relationships, value realization, technical support, communication skills, organizational skills, project management, retail, mobility
About the Company: Radar is location infrastructure for every product and service. Companies like Panera, T-Mobile, and Zillow use Radar's geofencing SDKs and maps APIs to power …
Experience: 2+ years of customer success experience
Salary: $120K – $155K
Type: Full time
Benefits: Competitive compensation package, stock option grants, and a 401(k) plan with 4% employer match, medical, dental, and v…

Onetrust

Senior Customer Success Manager New York City
Skills & Focus: Customer Success, Customer Engagement, SaaS Solutions, Stakeholder Management, Risk Management, Revenue Retention, Communication Skills, Technical Aptitude, Account Management, Business Value
About the Company: OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, auto…
Experience: 5-6+ years in a client-facing role within a CSM, professional services, or technical consulting role
Salary: $88,875 – $133,312.50 USD
Type: Full-time
Benefits: Comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retireme…

On The Stage

Account Manager New York City
Skills & Focus: customer engagement, Onboard new customers, upsell, Quarterly Business Reviews, advocate for customer needs, Performing Arts marketing, identify case studies, industry expert, researching trends, training resources
About the Company: A nimble, fast paced startup focused on improving customer experience in the Performing Arts industry.
Type: Full-time
Account Manager New York City
Skills & Focus: customer engagement, Onboard new customers, upsell, Quarterly Business Reviews, advocate for customer needs, Performing Arts marketing, identify case studies, industry expert, researching trends, training resources
About the Company: A nimble, fast paced startup focused on improving customer experience in the Performing Arts industry.
Type: Full-time
Account Manager New York City
Skills & Focus: customer engagement, Onboard new customers, upsell, Quarterly Business Reviews, advocate for customer needs, Performing Arts marketing, identify case studies, industry expert, researching trends, training resources
About the Company: A nimble, fast paced startup focused on improving customer experience in the Performing Arts industry.
Type: Full-time

Yext

Client Success Manager, Enterprise - Financial Services New York City
Skills & Focus: Customer Success Management, Financial Services, Enterprise Customers, Adoption, Customer Satisfaction, Upsell, Cross Sell, Renewals, Retention, Digital Marketing
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide.
Experience: A minimum of 4 years of experience in a strategic CSM role with a proven track record of managing enterprise-level customers within the Financial Services industry.
Salary: $73,350 - $153,500 USD
Benefits: medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and v…

Eliseai

Director of Customer Success New York City
Skills & Focus: customer success, B2B SaaS, onboarding, retention, account plans, C-suite, coaching, collaborate, upsell, churn risk
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 3+ years experience managing a customer success team
Salary: $150,000 - $185,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…
Senior Manager, Customer Success New York City
Skills & Focus: customer success, leadership, account management, coaching, strategy, collaboration, analytics, innovation, process improvement, SaaS
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: Proven leadership experience, ideally in a player-coach role.
Salary: $150,000 - $185,000
Type: Full-time
Benefits: Equity in the company in the form of stock options, Medical, Dental and Vision premiums covered at 100%, Fully paid par…

Ramp

Customer Success Manager Team Lead New York City
Skills & Focus: Customer Success, Team Leadership, Quota Management, Onboarding, Product Activation, Salesforce, Data Analytics, Team Development, Process Improvement, Customer Satisfaction
About the Company: Ramp is a financial operations platform designed to save companies time and money, offering solutions such as payments, corporate cards, vendor management, pro…
Experience: Minimum of 5 years leading sales or customer success teams; 2+ years quota-carrying sales or success experience
Salary: $147,000 - $280,850
Type: Full-time
Benefits: Medical, dental & vision insurance; 401k; PTO; Fertility HRA; WFH stipend; Wellness stipend; Parental leave; Relocation…

Anaplan

Principal Customer Success Business Partner (CSBP) New York City
Skills & Focus: Customer Success Leadership, Account Strategy & Expansion, Business Outcomes & Transformation, Health Monitoring & Proactive Engagement, Customer Advocacy & Feedback Loop, Community Building, Risk Management, Customer Education, Proactive Engagement, Strategic Expansion
About the Company: At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so o…
Salary: $163,000 - $220,000 USD

Healthie

Clinician Onboarding Specialist New York City
Skills & Focus: consultative selling, Healthcare, customer support, technology adoption, onboarding, cross-functional collaboration, customer engagement, healthcare delivery, digital tools, patient care
About the Company: Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology.
Experience: Experience working with clinicians—therapist, dietitian, coach, or similar.
Salary: $90,000 OTE ($60,000 base + $30,000 variable) + annual company bonus and benefits
Type: Full-time

Maybern

Implementation Specialist New York City
Skills & Focus: implementation, fintech, SaaS, project management, private fund, client relations, software, team collaboration, communication skills, attention to detail
About the Company: Maybern is transforming the way private fund managers effectively manage their funds through cutting edge technology.
Experience: Minimum of one year of experience implementing SaaS software
Salary: $85,000 - $112,000
Type: Full-time
Benefits: Competitive salary + equity package, comprehensive healthcare benefits, paid parental leave, unlimited PTO/sick leave, …

Nestig

Customer Experience Team Leader New York City
Skills & Focus: Customer Experience, CX, coaching, developing, team management, customer interaction, cross-functional, operations, product improvement, customer support
About the Company: Nestig is a direct-to-consumer brand with a mission to create the most delightful place to shop for children’s spaces. Our brand is synonymous with quality, ca…
Type: Full-time

Justworks

Senior Product Manager New York City
Skills & Focus: Product Manager, Onboarding, FinTech, Healthcare, HR Tech, customer success, project execution, product development lifecycle, cross-functional collaboration, user experience
About the Company: At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with a…
Experience: Minimum of 5 years of product management experience in a modern technology business.
Salary: $165,000.00 - $181,500.00
Type: Full-time
Benefits: Great benefits, wellness program offerings, company retreats.

Air

Enterprise Customer Success Manager New York City
Skills & Focus: Customer Success, Account Management, B2B SaaS, Product Adoption, Revenue Growth, Retention, Customer Advocacy, Data-Driven, Relationship Management, Cross-Functional Collaboration
About the Company: Air is the first Creative Ops platform: a system of record for creative teams. Our product automates the mindless tasks that creatives and marketers do every d…
Experience: 2-5 years in Customer Success, Account Management, Consulting, Sales, or a related role, ideally within a B2B SaaS environment.
Salary: USD $110,000 to $180,000 (if based in NYC); CAD $120,000 to $190,000 (if based in Toronto)
Type: Full-time
Benefits: Medical, dental, and vision insurance; generous work-from-home stipend; professional development reimbursement; unlimit…
Enterprise Customer Success Manager New York City
Skills & Focus: Customer Success, Account Management, B2B SaaS, Product Adoption, Revenue Growth, Retention, Customer Advocacy, Data-Driven, Relationship Management, Cross-Functional Collaboration
About the Company: Air is the first Creative Ops platform: a system of record for creative teams. Our product automates the mindless tasks that creatives and marketers do every d…
Experience: 2-5 years in Customer Success, Account Management, Consulting, Sales, or a related role, ideally within a B2B SaaS environment.
Salary: USD $110,000 to $180,000 (if based in NYC); CAD $120,000 to $190,000 (if based in Toronto)
Type: Full-time
Benefits: Medical, dental, and vision insurance; generous work-from-home stipend; professional development reimbursement; unlimit…

Foursquare

Customer Success Manager New York City
Skills & Focus: Customer Success, Client Services, Onboarding, Campaign Planning, Technical Support, Ad Tech, Advertising, Campaign Management, Client Training, Data Analysis
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Type: Hybrid
Benefits: Flexible PTO, Industry Leading Healthcare, 401(k) with company match, Equipment Setup, Family Planning and Fertility Pr…

Venteur

Customer Onboarding & Implementation Specialist New York City
Skills & Focus: Onboarding, Customer Success, Platform Support, Health Benefits, Implementation, Client Training, Platform Configuration, Customer Experience, Data Management, Cross-functional Collaboration
About the Company: Venteur is dedicated to transforming healthcare in America by offering technology-led solutions that change how businesses provide health benefits, empowering …
Experience: 3+ years customer-facing role, such as customer implementation, onboarding, or customer success/account management
Salary: $90,000 - $100,000 a year
Type: Full-time
Benefits: Comprehensive benefits package, including health, dental, and vision coverage; 401(k) retirement plan; unlimited paid t…

Eliseai

Customer Education Associate New York City
Skills & Focus: customer education, onboarding, training, content creation, client feedback, virtual instructor-led training, LMS, customer success, communication skills, technical proficiency
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundati…
Experience: 2+ years in a customer-facing role
Salary: $80,000 - $100,000
Type: Full-time
Benefits: Equity in the company in the form of stock options, Medical, Dental and Vision premiums covered at 100%, Fully paid par…

Canary Technologies Corp

Customer Success Specialist New York City
Skills & Focus: Customer Success, AI platform, Deployment, Adoption, High-growth, Account operations, Product adoption, Customer insights, Collaboration, Communication
About the Company: Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ ho…
Experience: 0-2 years of experience in customer success, account management, or a related customer-facing role
Salary: $65,000 - $75,000
Type: Full-time
Benefits: Canary Days, Self Improvement Club, Professional Development Chats, Travel Reimbursement, Personal Travel Reimbursement

Meta

Program Manager, Customer Immersion New York City
Skills & Focus: program management, customer insights, cross-functional collaboration, project execution, marketing, data analysis, problem-solving, communication skills, customer feedback, strategic thinking
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. Apps like Messenger, Instagram, and WhatsApp empower billions around …
Experience: 5+ years experience with program/project management, customer service, marketing, user or UX research and/or operations.
Salary: $94,000/year to $136,000/year + bonus + equity + benefits
Type: Full-time
Benefits: Meta offers benefits including bonuses and equity.

Flowcode

Scaled Customer Success Lead New York City
Skills & Focus: Customer Success, Account Management, SaaS, Engagement Strategies, Automation, Customer Satisfaction, KPI Tracking, Onboarding Program, Digital Touchpoints, Content Creation
About the Company: Flowcode is the leading offline to online conversion platform, committed to building direct connections between brands and fans. By integrating data-driven des…
Experience: 5-8 years of experience in Customer Success, Account Management, or a similar client-facing role, within a SaaS environment; 2-3+ years experience in a Lead or similar role.
Salary: $75-$125K OTE plus equity
Type: Full-time
Scaled Customer Success Lead New York City
Skills & Focus: Customer Success, Account Management, SaaS, Engagement Strategies, Automation, Customer Satisfaction, KPI Tracking, Onboarding Program, Digital Touchpoints, Content Creation
About the Company: Flowcode is the leading offline to online conversion platform, committed to building direct connections between brands and fans. By integrating data-driven des…
Experience: 5-8 years of experience in Customer Success, Account Management, or a similar client-facing role, within a SaaS environment; 2-3+ years experience in a Lead or similar role.
Salary: $75-$125K OTE plus equity
Type: Full-time
Scaled Customer Success Lead New York City
Skills & Focus: Customer Success, Account Management, SaaS, Engagement Strategies, Automation, Customer Satisfaction, KPI Tracking, Onboarding Program, Digital Touchpoints, Content Creation
About the Company: Flowcode is the leading offline to online conversion platform, committed to building direct connections between brands and fans. By integrating data-driven des…
Experience: 5-8 years of experience in Customer Success, Account Management, or a similar client-facing role, within a SaaS environment; 2-3+ years experience in a Lead or similar role.
Salary: $75-$125K OTE plus equity
Type: Full-time

Whatnot

Buyer Growth Engineer New York City
Skills & Focus: growth initiatives, onboarding flows, referral systems, backend services, frontend experiences, scalable systems, product instincts, ownership, fast-paced environment, E-commerce
About the Company: Whatnot is the largest livestream shopping platform in North America and Europe, redefining e-commerce by blending community, shopping, and entertainment into …
Experience: 5+ years of full-time, generalist software engineering experience in high-growth tech companies.
Salary: $185,000/year to $205,000/year
Type: Full-time
Benefits: Flexible Time off Policy, Health Insurance (Medical, Dental, Vision), Work From Home Support (Home office setup allowan…

Anrok

Sales Enablement Manager New York City
Skills & Focus: sales enablement, training, onboarding, collateral, sales process, metrics, cross-functional, project management, customer journey, sales tools
About the Company: Anrok connects with billing and payment systems to automate sales tax compliance end-to-end. We have raised over $50M from leading investors like Sequoia, Inde…
Experience: 7+ years of experience, including 4+ years of customer facing experience and 3+ years of sales enablement experience
Type: Full-time
Benefits: Medical, dental, and vision insurance covered 100%; Daily lunch and snacks; Annual learning and development stipend; Ho…

Arch

Client Implementation Specialist New York City
Skills & Focus: Account Onboarding, Data Collection, Quality Process, Client Communication, Project Management, Training, Wealth Management, Investment, CRM, Problem Solving
About the Company: Arch is a Series A financial technology company that automates the management of private investments, improving access, understanding, and the human experience…
Experience: 2+ years of experience in project management or managing high net worth clients
Salary: $85K – $110K
Type: Full time
Benefits: Lunch is on Us, Strong Team, high impact work, team community and camaraderie

Bitgo

Senior Customer Success Manager New York City
Skills & Focus: customer success, account management, stakeholders, financial services, cryptocurrency, data analysis, expansion opportunities, onboarding, renewals, project management
About the Company: BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from…
Experience: 4+ years
Salary: $140,000 - $170,000 USD base salary
Type: Full-time
Benefits: Competitive base salary, bonus and stock options; 100% company paid health insurance for employee, partner and dependen…

Anchorage Digital

Client Experience Team Lead New York City
Skills & Focus: client experience, onboarding, account management, white glove service, risk management, wealth management, asset management, client support, interdepartmental collaboration, service model development
About the Company: Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, an…

Vestwell

Senior Associate, Implementations New York City
Skills & Focus: implementations, project management, onboarding, client servicing, financial advisors, plan sponsors, 401(k), cross-functional collaboration, customer service, subject matter expertise
About the Company: Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the criti…
Experience: 2-4 years in project management and leading team initiatives end to end
Salary: $65K - $70K
Type: Full-time
Benefits: Competitive health coverage, generous vacation offering, hybrid office policy, and a 401(k) plan.

Justworks

Senior Customer Onboarding Manager New York City
Skills & Focus: customer onboarding, customer success, communication, problem solving, service-first approach, collaboration, mentorship, organization, attention to detail, creative solutions
About the Company: At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with a…
Experience: Minimum of 3 years of professional experience in a customer facing role
Salary: $36.06 to $39.67 per hour

Writer

Enablement Manager New York City
Skills & Focus: onboarding, training, enablement, sales, customer success, program design, performance tracking, collaboration, continuous improvement, workshops
About the Company: Writer is committed to building the best field organization in AI, working with large Enterprise organizations to help them realize the potential of AI.
Experience: 5+ years in SaaS, 3+ years in sales enablement, training, or onboarding
Type: Full-time
Benefits: Generous PTO, medical, dental, and vision coverage, paid parental leave, flexible spending accounts, work-life stipends…

Palantir

Forward Deployed Enablement Engineer New York City
Skills & Focus: data-driven, customer success, technical issues, problem solving, collaborative, customer enablement, tooling, infrastructure, workflows, business value
About the Company: Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empo…
Type: Full-time