Last updated: 2025-05-22

20 Technical Support jobs in Mexico City.

Hiring now: Prod Advocate @ Apolloio, Level 1 Pos Support Spec @ Na, Sr Customer Success Engr @ Tractian, Validation Support Superv @ Payjoy, Associate Solution Engr @ Appian, Customer Success Mgr Iv @ Rackspace, Support Engr Sutherland C @ Sutherland, Customer Success Mgr Mule @ Salesforce, Techex Analyst @ Nbcunivers, Technical Support Engr 3 @ Datadog.Explore more at at kaamvaam.com

🔥 Skills

technical issues (7) support (6) SaaS (5) CRM (4) customer experience (4) customer needs (4) 24/7 coverage (4) escalations (4) trust (4) satisfaction (4)

📍 Locations

Mexico City (20)
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Apollo.Io

Product Advocate Mexico City
Skills & Focus: customer inquiries, technical support, troubleshoot, support processes, customer satisfaction, SaaS, communication skills, problem-solving, CRM, ownership
About the Company: Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startu…
Experience: Minimum proven experience of 2 years in at least one entry-level tech support role.
Type: Full-time

N/A

Level 1 POS Support Specialist Mexico City
Skills & Focus: support, tickets, customers, troubleshooting, investigations, collaborate, documentation, diagnose, process, training

Tractian

Senior Customer Success Engineer Mexico City
Skills & Focus: Customer Success, technical support, account management, client relationships, product optimization, technical documentation, B2B, CRM, project management, enterprise clients
Type: Full-time

Payjoy

Validation Support Supervisor Mexico City
Skills & Focus: compliance, documents, customer service, global standards, team, coaching, results, exceptional, support, supervisor
About the Company: PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success…

Appian

Associate Solution Engineer Mexico City
Skills & Focus: Problem solving, Technical support, Software development, Data analysis, Customer engagement, Programming languages, Systems administration, RDBMS platforms, Technical challenges, Cross-functional collaboration
About the Company: Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and op…
Experience: Flexibility to provide after business hours support; Proficiency in English; Bachelor's degree in any Engineering discipline, Information Technology, or similar degree program.
Type: Full-time
Benefits: Leverage growth opportunities such as in-house MBA program for new managers, Appian University with 3,000+ courses, Pre…

Apollo.Io

Product Advocate Mexico City
Skills & Focus: customer support, technical troubleshooting, product expertise, communication skills, SaaS, CRM, CSAT, bug tracking, time management, customer feedback
About the Company: Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. It provides sales and marke…
Experience: Minimum proven experience of 2 years in at least one entry-level tech support role.
Type: Full-time
Benefits: Collaboration across departments, resources for growth, autonomy to own your role, encouraging bold ideas and courageou…

Rackspace

Customer Success Manager IV Mexico City
Skills & Focus: Customer, Success, Partner, Account, Support, Relationship, Issue, Resolution, Develops, Manages
About the Company: Rackspace is a leading provider of cloud and managed hosting solutions.

Sutherland

Support Engineer - Sutherland Connect Mexico City
Skills & Focus: SIP Server, Genesys, Technical Support, Troubleshooting, Platform Monitoring, Disaster Recovery Planning, Problem Resolution, Change Documentation, Vendor Management, TCPA Compliance

Salesforce

Customer Success Manager - Mulesoft Mexico City
Skills & Focus: Customer Success, Mulesoft, API Management, Technical Support, Integration, Java, Salesforce, SaaS, Client Relations, Troubleshooting
About the Company: Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.
Experience: 5+ years
Type: Full-time

Nbcuniversal

TechEx Analyst Mexico City
Skills & Focus: customer service, IT support, technical issues, high-volume environment, resolve, customer requests, break fix support, process improvement, service improvement, collaborate
About the Company: NBCUniversal (NBCU) is a global media company involved in the production and marketing of entertainment, news, and information to a global audience.
TechEx Analyst Mexico City
Skills & Focus: IT support, customer service, technical issues, first contact, high-volume environment, Break Fix support, customer requests, process improvement, operational projects, live events
About the Company: NBCUniversal is a global media and entertainment company.

Datadog

Technical Support Engineer 3, Premier Mexico City
Skills & Focus: Technical Support, SaaS, Customer Engagement, Documentation, Linux, Infrastructure, Monitoring, Cloud, Problem-solving, Professional Development
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 2+ years of related experience in multi-channel technical support at a SaaS company
Type: Full-time
Benefits: Best-in-breed onboarding, generous global benefits, inclusive company culture, continuous professional development

Apollo.Io

Technical Support Representative (Tier 2) Mexico City
Skills & Focus: technical support, troubleshooting, CRM, API, customer satisfaction, debugging, salesforce, Jira, B2B, SaaS
About the Company: Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startu…
Experience: 3+ years in technical support, preferably in SaaS or B2B software
Type: Full-time

Cognizant

ServiceNow Technical Consultant Mexico City
Skills & Focus: ServiceNow, Technical Consultant, Software Development, Agile, JavaScript, Platform Configuration, Analytical Thinking, Client Communication, Team Leadership, Problem-Solving
About the Company: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
Experience: 3+ years
Type: Full-time
Benefits: Competitive salary, health and financial benefits, work-life balance, comprehensive rewards package.

Scale

Onboarding Specialist Mexico City
Skills & Focus: onboarding, customer support, outreach, consulting, documentation, technical issues, problem-solving, communication skills, training programs, collaborative attitude
About the Company: At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen fa…
Experience: Prior experience in customer support, recruiting, sales, or another outreach-based role, ideally in a fast-growing or tech-focused environment.
Salary: Starting fixed rate of $4.25 USD per hour, increasing to $5.50 after successful probationary period + performance-based incentives + paid holidays
Type: Contractor
Benefits: Paid holidays, performance-based incentives.

Deliverect

Frontline Support Specialist Mexico City
Skills & Focus: customer experience, technical issues, support, customer needs, 24/7 coverage, escalations, trust, satisfaction, service excellence, customer champions
About the Company: As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-comme…
Frontline Support Specialist Mexico City
Skills & Focus: customer experience, technical issues, support, customer needs, 24/7 coverage, escalations, trust, satisfaction, service excellence, customer champions
About the Company: As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-comme…
Frontline Support Specialist Mexico City
Skills & Focus: customer experience, technical issues, support, customer needs, 24/7 coverage, escalations, trust, satisfaction, service excellence, customer champions
About the Company: As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-comme…

Nielsen

Escalation Program Manager Mexico City
Skills & Focus: Escalation, Customer Experience, Support, Root Cause Analysis, Operational Excellence, Stakeholders, Support Associates, Customer Support, Process Improvement, Case Management
About the Company: Nielsen is passionate about powering a better media future through providing powerful insights that drive client decisions and deliver results. Their talented,…