Last updated: 2025-05-22

17 Technical And Product Support jobs in Mexico City.

Hiring now: Prod Advocate @ Apolloio, Technical Account Mgr @ Cisco Thou, Ops Associate @ Stripe, Level 1 Pos Support Spec @ Na, Validation Support Superv @ Payjoy, Associate Solution Engr @ Appian, Customer Success Mgr Mule @ Salesforce, Techex Analyst @ Nbcunivers, Technical Support Engr 3 @ Datadog, Frontline Support Spec @ Deliverect.Explore more at at kaamvaam.com

šŸ”„ Skills

support (6) technical issues (6) SaaS (5) customer experience (5) customer service (4) customer needs (4) 24/7 coverage (4) escalations (4) trust (4) satisfaction (4)

šŸ“ Locations

Mexico City (17)
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Apollo.Io

Product Advocate Mexico City
Skills & Focus: customer inquiries, technical support, troubleshoot, support processes, customer satisfaction, SaaS, communication skills, problem-solving, CRM, ownership
About the Company: Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startuā€¦
Experience: Minimum proven experience of 2 years in at least one entry-level tech support role.
Type: Full-time

Cisco Thousandeyes

Technical Account Manager Mexico City
Skills & Focus: technical support, customer engagement, network optimization, cross-functional engagement, escalation management, customer experience, project management, cloud software products, network protocols, VoIP applications
About the Company: Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network ā€“ even tā€¦
Experience: At least 5-7 years of support experience
Type: Full-time

Stripe

Operations Associate Mexico City
Skills & Focus: user support, problem solving, analytical thinking, process improvement, communication skills, customer service, cross team collaboration, quick-moving environment, operational leverage, SQL
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companiesā€”from the worldā€™s largest enterprises to the most ambitious startupsā€”use Strā€¦
Experience: Prior experience or knowledge in user support; prior experience working on projects or process improvement initiatives; familiarity with SQL.
Type: Full-time

N/A

Level 1 POS Support Specialist Mexico City
Skills & Focus: support, tickets, customers, troubleshooting, investigations, collaborate, documentation, diagnose, process, training

Payjoy

Validation Support Supervisor Mexico City
Skills & Focus: compliance, documents, customer service, global standards, team, coaching, results, exceptional, support, supervisor
About the Company: PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and successā€¦

Appian

Associate Solution Engineer Mexico City
Skills & Focus: Problem solving, Technical support, Software development, Data analysis, Customer engagement, Programming languages, Systems administration, RDBMS platforms, Technical challenges, Cross-functional collaboration
About the Company: Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and opā€¦
Experience: Flexibility to provide after business hours support; Proficiency in English; Bachelor's degree in any Engineering discipline, Information Technology, or similar degree program.
Type: Full-time
Benefits: Leverage growth opportunities such as in-house MBA program for new managers, Appian University with 3,000+ courses, Preā€¦

Apollo.Io

Product Advocate Mexico City
Skills & Focus: customer support, technical troubleshooting, product expertise, communication skills, SaaS, CRM, CSAT, bug tracking, time management, customer feedback
About the Company: Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. It provides sales and markeā€¦
Experience: Minimum proven experience of 2 years in at least one entry-level tech support role.
Type: Full-time
Benefits: Collaboration across departments, resources for growth, autonomy to own your role, encouraging bold ideas and courageouā€¦

Salesforce

Customer Success Manager - Mulesoft Mexico City
Skills & Focus: Customer Success, Mulesoft, API Management, Technical Support, Integration, Java, Salesforce, SaaS, Client Relations, Troubleshooting
About the Company: Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.
Experience: 5+ years
Type: Full-time

Nbcuniversal

TechEx Analyst Mexico City
Skills & Focus: customer service, IT support, technical issues, high-volume environment, resolve, customer requests, break fix support, process improvement, service improvement, collaborate
About the Company: NBCUniversal (NBCU) is a global media company involved in the production and marketing of entertainment, news, and information to a global audience.
TechEx Analyst Mexico City
Skills & Focus: IT support, customer service, technical issues, first contact, high-volume environment, Break Fix support, customer requests, process improvement, operational projects, live events
About the Company: NBCUniversal is a global media and entertainment company.

Datadog

Technical Support Engineer 3, Premier Mexico City
Skills & Focus: Technical Support, SaaS, Customer Engagement, Documentation, Linux, Infrastructure, Monitoring, Cloud, Problem-solving, Professional Development
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve ā€¦
Experience: 2+ years of related experience in multi-channel technical support at a SaaS company
Type: Full-time
Benefits: Best-in-breed onboarding, generous global benefits, inclusive company culture, continuous professional development

Apollo.Io

Technical Support Representative (Tier 2) Mexico City
Skills & Focus: technical support, troubleshooting, CRM, API, customer satisfaction, debugging, salesforce, Jira, B2B, SaaS
About the Company: Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startuā€¦
Experience: 3+ years in technical support, preferably in SaaS or B2B software
Type: Full-time

Deliverect

Frontline Support Specialist Mexico City
Skills & Focus: customer experience, technical issues, support, customer needs, 24/7 coverage, escalations, trust, satisfaction, service excellence, customer champions
About the Company: As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commeā€¦
Frontline Support Specialist Mexico City
Skills & Focus: customer experience, technical issues, support, customer needs, 24/7 coverage, escalations, trust, satisfaction, service excellence, customer champions
About the Company: As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commeā€¦
Frontline Support Specialist Mexico City
Skills & Focus: customer experience, technical issues, support, customer needs, 24/7 coverage, escalations, trust, satisfaction, service excellence, customer champions
About the Company: As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commeā€¦

Nielsen

Escalation Program Manager Mexico City
Skills & Focus: Escalation, Customer Experience, Support, Root Cause Analysis, Operational Excellence, Stakeholders, Support Associates, Customer Support, Process Improvement, Case Management
About the Company: Nielsen is passionate about powering a better media future through providing powerful insights that drive client decisions and deliver results. Their talented,ā€¦