Last updated: 2025-05-22

20 Customer Success Management jobs in Melbourne.

Hiring now: Customer Success Spec @ Udemy, Customer Success Mgr Smb @ Knowbe4, Customer Implementation M @ Gorgias, Customer Exp People Lead @ Xero, Account Mgr @ Xplor Recr, Customer Success Mgr @ Crunchtime, Sr Customer Solutions Arc @ Sysdig, Technical Account Mgr @ Amperity, Sr Customer Enablement Co @ Myob, Customer Success Spec @ Splend.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (8) SaaS (6) customer success (6) Account Management (5) Onboarding (5) customer experience (5) Product Adoption (3) Customer Experience (3) onboarding (3) data analysis (3)

📍 Locations

Melbourne (20)
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Udemy

Customer Success Specialist Melbourne
Skills & Focus: Customer Success, Account Management, Renewals, Upsell, Customer Engagement, SaaS, Onboarding, Cross-functional Communication, Customer Feedback, Relationship Building
About the Company: At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped n…
Experience: 1-2 years of B2B SaaS customer success, account management, consulting and/or sales experience

Knowbe4

Customer Success Manager (SMB) Melbourne
Skills & Focus: Customer Success, Onboarding, Stakeholders, Product Adoption, Salesforce, CRM, Customer Experience, Customer Satisfaction, Account Management, Cross-Functional Initiatives
About the Company: KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around …
Experience: Associate’s degree or equivalent work experience and education preferred
Benefits: We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition r…

Gorgias

Customer Implementation Manager Melbourne
Skills & Focus: onboarding, consultative approach, customer relations, customer experience, project management, e-commerce, data analysis, relationship building, communication skills, continuous learning
About the Company: Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supp…
Experience: 2-3+ years in SaaS as an implementation manager driving post-sales adoption and activation
Salary: A$101K - A$127K
Type: Full-time
Benefits: 5-week vacation, Paid sick leave, Paid parental leave (16 weeks), MacBook Pro, Ongoing contributions to superannuation,…

Xero

Customer Experience People Lead Melbourne
Skills & Focus: customer experience, team leadership, coaching, customer satisfaction, performance management, change leadership, stakeholder engagement, recruitment, productivity targets, service levels
About the Company: Xero is here to help you supercharge your business by automating routine tasks and connecting businesses with the right data and advisors.
Experience: Experience managing a team in a customer support environment, with strong coaching and leadership capabilities

Xplor Recreation

Account Manager Melbourne
Skills & Focus: customer success, client relationships, upsell, cross-sell, industry, trade shows, product demonstrations, reporting, collaboration, satisfaction

Crunchtime

Customer Success Manager Melbourne
Skills & Focus: Customer Success, B2B SaaS, adoption and retention, product optimization, cross-functional collaboration, project management, consultative approach, customer relationship management, renewal business, restaurant operations
About the Company: Global restaurant brands run their operation on the Crunchtime platform, delivering consistent guest experience across locations and managing food and labor co…
Experience: 2-4 years experience in Customer Success or Account Management supporting a B2B SaaS product
Salary: Competitive pay
Type: Full-time
Benefits: Opportunity to put your stamp on a growing start-up, great mission-driven team, wellness perks, company holidays, work …

Xero

Customer Experience Team Lead Melbourne
Skills & Focus: Customer Experience, CX Strategy, Team Leadership, Automation, Customer Support, Operations Management, Performance Expectations, Engagement, Global Support Model, Business Alignment
About the Company: We help you supercharge your business by automating routine tasks, surfacing actionable insights, and connecting businesses with the right data, advisors, and …
Experience: Leadership experience in customer experience or related field
Type: Full-time
Campaign Coordinator for Customer Success Melbourne
Skills & Focus: campaign coordination, customer success, campaign setup, resource coordination, performance analysis, campaign scheduling, data analysis, cross-functional collaboration, process improvement, automation tools
About the Company: Xero is dedicated to helping small businesses automate routines, surface insights, and connect with the right data, advisors, and apps to build a stronger econ…
Experience: 2+ years of experience in Campaign Coordination, Project Coordination or an administration role in a CX or Customer Success setting.

Sysdig

Sr. Customer Solutions Architect Melbourne
Skills & Focus: Customer Success, Cloud Native, DevOps, SaaS, Implementation, Technical Enablement, Adoption, Security, Monitoring, Customer Relationships
About the Company: Sysdig is an international company focused on delivering security solutions for cloud-native applications. It is a well-funded startup with an emphasis on prob…
Type: Full-time
Benefits: Extra days off to prioritize well-being, mental health support, great compensation package.

Amperity

Technical Account Manager Melbourne
Skills & Focus: Technical Account Manager, customer data, MarTech, SQL, data analysis, platform advisory, customer retention, business strategies, implementation experience, customer experience
About the Company: Our AI-powered Customer Data Cloud empowers organizations to delight their customers and create differentiated experiences. Our multi-patented technology helps…
Experience: 8-10 years
Type: Full-time
Benefits: Comprehensive benefits program including company paid healthcare coverage, communication and mobile subsidies, and self…

Udemy

Growth Enterprise Customer Success Manager Melbourne
Skills & Focus: Customer Success, Account Management, SaaS, Onboarding, Product Adoption, Retention, Upselling, Strategic Planning, Relationship Management, Problem-solving
About the Company: At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped n…
Experience: 4-5+ years of B2B SaaS customer success, account management, consulting and/or sales experience
Type: Full-time
Benefits: Unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual pr…

Myob

Senior Customer Enablement Consultant Melbourne
Skills & Focus: onboarding, customer enablement, education programs, digital journeys, SaaS, customer success, training, communication, instructional design, data-driven
About the Company: We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots…

Splend

Customer Success Specialist Melbourne
Skills & Focus: Customer Success, Operations, Retail, Customer Experience, Problem Solving, Fleet Management, Onboarding, Customer Relationships, Communication, Diversity and Inclusion
About the Company: At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers s…
Type: Full-time
Benefits: Performance based bonus, Salary packaging with 15% employer contributions for Electric Vehicles, A day off on your birt…

Podium

Sales Manager Melbourne
Skills & Focus: Sales Management, Lead Coaching, SaaS, Performance Metrics, Strategic Planning, Cross-functional Collaboration, Vertical Sales, KPI Accountability, Team Development, Customer-first Mindset
About the Company: Podium is focused on arming local businesses with a complete platform and AI-powered employees to enhance lead conversion and customer communication.
Experience: 10+ years in sales, 5+ years in leadership
Type: Full-time
Benefits: Real growth and career development opportunities, equity/stock options, monthly benefits allowance, free snacks and dri…

Myob

Customer Success Specialist Melbourne
Skills & Focus: customer success, high-risk customers, problem resolution, MYOB experience, cancelled customers, tailored solutions, customer engagement, collaborative, customer needs, improvements
About the Company: MYOB is a business management platform designed to unleash the potential of businesses across Australia and New Zealand, originally rooted in finance and accou…

Knowbe4

Customer Success Architect Melbourne
Skills & Focus: Customer Success, Solutions Architecture, SaaS, Technical Guidance, Platform Capabilities, Onboarding, Technical Support, Training Materials, Industry Trends, Customer Enablement
About the Company: KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations worldwi…
Experience: 2+ years in Customer Success, Solutions Architecture, or Professional Services roles, preferably within a SaaS environment.

Lucid Software

Customer Success Specialist Melbourne
Skills & Focus: customer success, client-facing role, technical aptitude, product expertise, operational metrics, customer experience, billing support, data-driven recommendations, cross-functional initiatives, problem solving
About the Company: Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We value diversity and are committed to crea…
Experience: 0-2 years of experience, preferably in a client-facing or technical role
Type: Full-time

Cloudflare

Customer Success Manager Melbourne
Skills & Focus: Customer Success, Account Management, Relationship Building, Enterprise Customers, Project Management, Technical Knowledge, Sales Quotas, Customer Engagement, Strategic Planning, Cross-functional Collaboration
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: 7+ years in a Customer Success/Services Account Management or Solutions Engineering role.
Type: Full-time

Leap

Client Success Manager Melbourne
Skills & Focus: Client Success, Retention, Account Management, Product Demonstration, Client Onboarding, Relationship Management, Legal Industry, Product Adoption, Sales Targets, Client Satisfaction
About the Company: LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies.
Experience: 2+ years
Type: Full-time
Benefits: Additional paid wellbeing day every year, free gym membership, corporate dental plan, monthly massages in the office, c…

Myob

Account Manager Melbourne
Skills & Focus: customer experience, customer success, revenue growth, subscription targets, sales, consulting services, collaboration, onboarding, process optimisation, customer retention
About the Company: A business management platform designed to unleash the potential of businesses across Australia and New Zealand, originally focused on finance and accounting s…