Last updated: 2025-05-22

12 Customer Onboarding And Success jobs in Melbourne.

Hiring now: Client Prod Implementatio @ Janus Hend, Customer Success Mgr Smb @ Knowbe4, Customer Implementation M @ Gorgias, Customer Success Mgr @ Crunchtime, Growth Enterprise Custome @ Udemy, Sr Customer Enablement Co @ Myob, Customer Success Spec @ Splend, Prod Lead Onboarding @ Airwallex, Client Success Mgr @ Leap, Payments Growth Team Memb @ Xero.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (5) Onboarding (5) onboarding (3) project management (3) Product Adoption (3) Account Management (3) SaaS (3) Customer Experience (2) Customer Satisfaction (2) consultative approach (2)

📍 Locations

Melbourne (12)
🔍 Go to full job search

Janus Henderson Investors

Client & Product Implementation Senior Specialist Melbourne
Skills & Focus: implementation, client, product, coordination, stakeholders, derivatives, onboarding, risk, project management, operations
Client and Product Implementation Project Manager Melbourne
Skills & Focus: Client onboarding, Project management, Asset management, Fund structures, Vendors, Operational processes, Client relations, Compliance, Investment operations, Account structures
Experience: Five plus years mutual fund/financial services operational experience
Type: Full-time
Benefits: Hybrid working, paid volunteer time, professional development courses, tuition/qualification reimbursement, maternal/pa…

Knowbe4

Customer Success Manager (SMB) Melbourne
Skills & Focus: Customer Success, Onboarding, Stakeholders, Product Adoption, Salesforce, CRM, Customer Experience, Customer Satisfaction, Account Management, Cross-Functional Initiatives
About the Company: KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around …
Experience: Associate’s degree or equivalent work experience and education preferred
Benefits: We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition r…

Gorgias

Customer Implementation Manager Melbourne
Skills & Focus: onboarding, consultative approach, customer relations, customer experience, project management, e-commerce, data analysis, relationship building, communication skills, continuous learning
About the Company: Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supp…
Experience: 2-3+ years in SaaS as an implementation manager driving post-sales adoption and activation
Salary: A$101K - A$127K
Type: Full-time
Benefits: 5-week vacation, Paid sick leave, Paid parental leave (16 weeks), MacBook Pro, Ongoing contributions to superannuation,…

Crunchtime

Customer Success Manager Melbourne
Skills & Focus: Customer Success, B2B SaaS, adoption and retention, product optimization, cross-functional collaboration, project management, consultative approach, customer relationship management, renewal business, restaurant operations
About the Company: Global restaurant brands run their operation on the Crunchtime platform, delivering consistent guest experience across locations and managing food and labor co…
Experience: 2-4 years experience in Customer Success or Account Management supporting a B2B SaaS product
Salary: Competitive pay
Type: Full-time
Benefits: Opportunity to put your stamp on a growing start-up, great mission-driven team, wellness perks, company holidays, work …

Udemy

Growth Enterprise Customer Success Manager Melbourne
Skills & Focus: Customer Success, Account Management, SaaS, Onboarding, Product Adoption, Retention, Upselling, Strategic Planning, Relationship Management, Problem-solving
About the Company: At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped n…
Experience: 4-5+ years of B2B SaaS customer success, account management, consulting and/or sales experience
Type: Full-time
Benefits: Unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual pr…

Myob

Senior Customer Enablement Consultant Melbourne
Skills & Focus: onboarding, customer enablement, education programs, digital journeys, SaaS, customer success, training, communication, instructional design, data-driven
About the Company: We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots…

Splend

Customer Success Specialist Melbourne
Skills & Focus: Customer Success, Operations, Retail, Customer Experience, Problem Solving, Fleet Management, Onboarding, Customer Relationships, Communication, Diversity and Inclusion
About the Company: At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers s…
Type: Full-time
Benefits: Performance based bonus, Salary packaging with 15% employer contributions for Electric Vehicles, A day off on your birt…

Knowbe4

Customer Success Architect Melbourne
Skills & Focus: Customer Success, Solutions Architecture, SaaS, Technical Guidance, Platform Capabilities, Onboarding, Technical Support, Training Materials, Industry Trends, Customer Enablement
About the Company: KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations worldwi…
Experience: 2+ years in Customer Success, Solutions Architecture, or Professional Services roles, preferably within a SaaS environment.

Airwallex

Product Lead, Onboarding Melbourne
Skills & Focus: Product Management, Onboarding, User Experience, Roadmap, Strategy, Customer Satisfaction, Cross-functional Teams, Data Analysis, User Research, Global Scale
About the Company: Airwallex is the only unified payments and financial platform for global businesses, providing solutions including business accounts, payments, spend managemen…
Type: Full-time

Leap

Client Success Manager Melbourne
Skills & Focus: Client Success, Retention, Account Management, Product Demonstration, Client Onboarding, Relationship Management, Legal Industry, Product Adoption, Sales Targets, Client Satisfaction
About the Company: LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies.
Experience: 2+ years
Type: Full-time
Benefits: Additional paid wellbeing day every year, free gym membership, corporate dental plan, monthly massages in the office, c…

Xero

Payments Growth Team Member Melbourne
Skills & Focus: business, payments, customers, services, collaborative, customer behaviour, growth mindset, speed, iteration, experimental
About the Company: At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with…