Last updated: 2025-05-04

11 Technical And Product Support jobs in Madrid.

Hiring now: Emea Team Lead Customer E @ Moonpay, Sr Technical Support Engr @ Palo Alto , Customer Success Agent @ 2K Games, Platinum Support Engr @ Paloaltone, Systems Support Analyst @ Ryanair, Support Analyst @ Onetrust, Technical Account Mgr @ Stripe.Explore more at jobswithgpt.com. at kaamvaam.com

🔥 Skills

customer experience (4) troubleshooting (4) technical support (3) communication skills (3) Technical Support (3) root cause analysis (3) project management (2) Troubleshooting (2) Customer Experience (2) Documentation (2)

📍 Locations

Madrid (11)
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Moonpay

EMEA Team Lead, Customer Experience Madrid
Skills & Focus: customer experience, support agents, team management, quality assurance, performance metrics, operational processes, scalability, training, workflow improvements, cross-functional projects
About the Company: We're the leading infrastructure company in Web3. We offer payment solutions and minting software for digital collectibles, improving the customer experience i…
Type: Full-time
Benefits: Equity package, unlimited holidays, paid parental leave, annual training budget, home office setup allowance, monthly b…

Palo Alto Networks

Sr. Technical Support Engineer, Focused Services Madrid
Skills & Focus: technical support, problem solving, networking protocols, customer focus, complex technical issues, communication skills, analytical skills, project management, teamwork, cybersecurity
About the Company: Palo Alto Networks is a cybersecurity company committed to protecting our digital way of life. They focus on challenging the status quo and rely on innovation …
Experience: 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience
Type: Full-time
Benefits: FLEXBenefits wellbeing spending account, mental and financial health resources, personalized learning opportunities

2k Games

Customer Success Agent Madrid
Skills & Focus: Customer Service, Technical Support, Gaming Consoles, Video Games, Troubleshooting, Communication Skills, Zendesk, Customer Experience, Documentation, Training Materials
About the Company: Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Ou…
Experience: 1+ years of Customer Service experience

Palo Alto Networks

Sr. Technical Support Engineer, Focused Services Madrid
Skills & Focus: technical support, customer success, troubleshooting, network protocols, customer experience, critical thinking, root cause analysis, communication skills, problem-solving, multi-functional teams
About the Company: At Palo Alto Networks, we are committed to protecting our digital way of life through cybersecurity innovations. We value collaboration, learning, and employee…
Experience: 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience.
Type: Full-time
Benefits: FLEXBenefits wellbeing spending account, mental and financial health resources, personalized learning opportunities.

Paloaltonetworks2

Platinum Support Engineer Madrid
Skills & Focus: technical support, configurations, troubleshooting, SLA, fault isolation, root cause analysis, customer issues, multi-vendor troubleshooting, user documentation, customer experience

Palo Alto Networks

Sr. Technical Support Engineer, Focused Services Madrid
Skills & Focus: Technical Support, Networking, Troubleshooting, Customer Success, Root Cause Analysis, Problem Solving, Technical Issues, Documentation, Firewall, TCP/IP
About the Company: At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.
Experience: 8+ years
Type: Full-time
Benefits: FLEXBenefits wellbeing spending account, mental and financial health resources, personalized learning opportunities.
Sr Director, Technical Support EMEA Madrid
Skills & Focus: Technical Support, Customer Success, Leadership, Collaboration, Operational Excellence, Process Improvement, Data Analytics, Customer Experience, Support KPIs, Transformational Projects
About the Company: At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision i…
Experience: Ten (10) + years’ management experience, leading a technical support organization as part of an international 24x7x365 enterprise support organizations.
Type: Full-time
Benefits: Flexible benefits including health resources and personalized learning opportunities.

Paloaltonetworks2

Platinum Support Engineer Madrid
Skills & Focus: post-sales technical support, configurations, troubleshooting, SLA, fault isolation, root cause analysis, multi-vendor troubleshooting, customer experience, technical marketing collateral, user documentation

Ryanair

Systems Support Analyst Madrid
Skills & Focus: Systems Support, Customer Care, Digital products, AI technologies, Telephony platform, User account maintenance, Ecommerce environment, Problem solving, Analytical skills, Agile
About the Company: Ryanair is a low-cost airline headquartered in Ireland.
Experience: Previous experience supporting systems as IT or admin user; experience of working on major consumer interfacing websites/applications; experience of working within Customer Care is an advantage
Salary: Competitive salary
Type: Permanent
Benefits: Competitive salary and Airline benefits!

Onetrust

Support Analyst Madrid
Skills & Focus: customer support, troubleshooting, HTML, CSS, JavaScript, APIs, communication skills, web-based software, privacy, CIPP/E / CIPM certifications
About the Company: OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, auto…
Experience: 1-5 years' work experience in a similar role
Benefits: Comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retireme…

Stripe

Technical Account Manager Madrid
Skills & Focus: Gold Standard Experience, operation solutions, user relationships, client-facing, troubleshooting skills, APIs, SQL, project management, Postman, payments industry
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use…
Experience: Minimum 5 years experience in enterprise level client-facing work