Last updated: 2025-05-22

37 Hospitality Customer Service jobs in London.

Hiring now: Hotel Team Member @ Accor, Reception Mgr @ Mercure Lo, Overnight Front Desk Hosp @ Sonder, Front Office Team Member @ Mercure Lo, Receptionist @ Portico, Night Team Member @ Ibis Londo, Reservation Agent @ Accorhotel, Night Auditor @ Wshgroup, Night Host @ The Hoxton, Brand Host @ Appear Her.Explore more at at kaamvaam.com

🔥 Skills

customer service (19) hospitality (13) guest experience (9) check-in (7) communication (7) Customer Service (5) reservations (5) guest relations (5) service (4) Front Office (4)

📍 Locations

London (34) Luton (1) Hayes (1) Crawley (1)
🔍 Go to full job search

Accor

Hotel Team Member Luton
Skills & Focus: guest experience, check-in, service, personalized experience, hotel facilities, up-selling, customer service, employee benefits, corporate social responsibility, hotel team member
Benefits: Employee benefit card offering discounted rates at Accor worldwide, Learning programs through our Academies, Opportunit…

Mercure London Bridge

Reception Manager London
Skills & Focus: Front Office, Guest Relations, Team Leadership, Management, Hospitality, Customer Service, Motivation, Communication, Team Development, Guest Experience
About the Company: Part of the Accor network, a worldwide hospitality leader dedicated to delivering memorable experiences and fostering diversity and inclusion.
Benefits: Free night stays, hotel discounts worldwide, professional development through Accor Academy, wellbeing support, inclusi…

Sonder

Overnight Front Desk Hospitality Agent London
Skills & Focus: hospitality, guest experience, customer service, problem-solving, communication, teamwork, flexibility, technology-rich, operational support, cleanliness
About the Company: Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. Each property has a bespoke design and contains a mix of room…
Experience: Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
Type: Full-time
Benefits: Competitive compensation, generous stock plan, medical, dental and vision insurance, flexible vacation, wellness and vo…

Mercure London Bridge Hotel

Front Office Team Member / Receptionist London
Skills & Focus: guest experience, hospitality, reception, customer service, front of house, guest welcome, training, diversity & inclusion, teamwork, professional growth
About the Company: Part of the Accor network, a worldwide hospitality leader focusing on hotels and guest services.
Benefits: Free night stays, discounts, training, wellbeing support, global opportunities, inclusive initiatives

Portico

Receptionist London
Skills & Focus: Receptionist, customer service, visitor experience, operations, client collaboration, engaging, positive atmosphere, shifts, welcome, assistance
Salary: £35,000 per annum
Type: Full-time

Ibis London Canning Town

Night Team Member London
Skills & Focus: guest service, night audit, check-in, check-out, security, floor walks, cleaning, breakfast prep, bar service, morning handover
About the Company: We’re a vibrant, welcoming space where personality and professionalism go hand in hand.

Accorhotel

Reservation Agent London
Skills & Focus: reservations, sales, guest service, administration, communication, cooperation, check-in operations, reservation details, written communications, hotel departments
Type: Full-time

Portico

Receptionist London
Skills & Focus: Receptionist, customer service, organised, flexible, staffing needs, impeccable service, reliable, rapport, mobile team, Monday – Friday
Salary: £32,500
Type: Full-time
Corporate Receptionist London
Skills & Focus: receptionist, client greeting, lobby hosting, administration duties, meeting room reservations, finance industry, teamwork, customer service, professionalism, hospitality
About the Company: A well-known property management firm that provides reception and concierge services.
Salary: £31,852
Type: Full-time

Wshgroup

Night Auditor London
Skills & Focus: Night operation, Guest services, Reception, Reservations, Cash handling, Guest records, Customer satisfaction, Health and safety, Daily routines, Stock management
Salary: £14.38 hourly
Type: Full-time

The Hoxton

Night Host London
Skills & Focus: guest experience, billing, team collaboration, night management, customer service, requests handling, hospitality, personalized service, overbooking management, phone communication
About the Company: The Hoxton is a hotel brand that focuses on providing a welcoming and personalized guest experience. It aims to create a warm environment where guests feel at …
Type: Full-time

Accor

Reception Manager London
Skills & Focus: hospitality, guest relations, team management, service quality, staff recruitment, front office, customer experience, inclusive environment, training program, personality development
About the Company: Worldwide hospitality leader with a diverse set of hotels and a commitment to inclusion.
Benefits: Free night stays in UK hotels, 50% discount in Accor Restaurants, discounted hotel rates worldwide, continuous learning…

Portico

Receptionist London
Skills & Focus: customer service, receptionist, greeting, check-in, guest needs, issue resolution, personal service, shift patterns, hotel, corporate
Salary: £24,407 per annum
Type: Full-time

Accorhotel

Front Office Team Member London
Skills & Focus: greet, check-in, respond to requests, settle accounts, exceptional service, personalised experience, promote hotel facilities, upselling, guest stay, hospitality
Guest Relations Agent London
Skills & Focus: guest experience, luxury, communication, guest requests, efficiency, check out, arrival, billing, upselling, service standards
Salary: £30,753 (including service charge)

Appear Here

Brand Host London
Skills & Focus: customer service, communication skills, flexible hours, sales experience, booking journey, viewings, check-ins, check-outs, excellent customer service, autonomous
About the Company: The leading online marketplace for short-term retail space, working with industry leading brands to exciting start-ups. It aims to create a world where anyone …
Experience: Customer service or hosting experience; sales experience is beneficial
Salary: £15/hour (£17.5/hour on weekends)
Type: Part-time, Freelance
Benefits: Become a part of our global community; exposure to new and exciting brands; flat hourly fee, paid monthly
Brand Host London
Skills & Focus: customer service, communication skills, flexible hours, sales experience, booking journey, viewings, check-ins, check-outs, excellent customer service, autonomous
About the Company: The leading online marketplace for short-term retail space, working with industry leading brands to exciting start-ups. It aims to create a world where anyone …
Experience: Customer service or hosting experience; sales experience is beneficial
Salary: £15/hour (£17.5/hour on weekends)
Type: Part-time, Freelance
Benefits: Become a part of our global community; exposure to new and exciting brands; flat hourly fee, paid monthly

Pullman London St Pancras

Hotel Night Manager London
Skills & Focus: Night Manager, Front Office, Night Audit, guest security, revenue posting, check-ins, check-outs, upsell, guest satisfaction, public areas
Salary: £33,887 per annum (£16.71 per hour)
Type: Full-Time
Benefits: Plus: £100 Welcome Bonus + Exclusive Accor Benefits

Novotel London Waterloo

Reception Team Leader London
Skills & Focus: guest relations, front office operations, customer service, team guidance, department objectives, positive experiences, communication, inclusivity, hotel operations, professional development
About the Company: Novotel London Waterloo is part of the Accor network, a worldwide hospitality leader, dedicated to creating memorable moments for guests.
Benefits: Free night stays in UK hotels, 50% discount in Accor Restaurants, discounted hotel rates globally, continuous learning …

Wshgroup

Welcome Host London
Skills & Focus: Welcome Host, service, fast-paced, team, impeccable, visitor, quality, shifts, rotational, customer experience
Salary: £19,462 per annum
Type: Part-time

Sofitel London St James

Luggage Porter London
Skills & Focus: guest service, luggage handling, check-in, check-out, guest property, grooming standards, doorman duties, vehicle parking, concierge team, hospitality
About the Company: A luxury hotel offering exceptional service with a blend of French elegance and British charm.

Accorhotel

Night Room Service Waiter London
Skills & Focus: customer service, hospitality, communication, guest relationships, team, room service, food, wine, breakfast, buffet
Salary: £31,413 per annum (£15.49 per hour) + High Monthly Service Charge
Type: Full-Time

Sanderson

Night Assistant Front Office Manager London
Skills & Focus: front desk, night team, guest experience, staff management, overnight operations, transition management, customer service, team leadership, exceptional stay, senior management

Hox

Guest Experience Associate London
Skills & Focus: hospitality, guest experience, reservations, customer service, payments, proactive, solutions, teamwork, memorable experience, anticipation
About the Company: A hospitality company providing welcoming experiences for guests.
Type: Full-time

Hyde London City

Reservations Agent London
Skills & Focus: reservations, guest relations, sales strategy, customer service, data entry, reporting, bookings, upselling, collaboration, hospitality

Brunswick Group

Front of House Receptionist London
Skills & Focus: guest booking cycle, client interaction, hospitality services, room inspections, organisational skills, Microsoft Office Suite, booking systems, attention to detail, 4-star hotel experience, communication skills
About the Company: Brunswick is a global advisory firm. We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes.…
Experience: Experience in reception/housekeeping practices and standards. Experience in a 4-star+ hotel, spa, or equivalent is preferred.
Type: Full-time
Benefits: Annual Discretionary Bonus, Generous Leave, Private Medical Insurance, Family Leave Policies, Employee Assistance Progr…

Accor

Front Office Team Member London
Skills & Focus: guest satisfaction, complaints handling, internal audit procedures, reservations, guest documentation, phone call handling, operational compliance, team collaboration, hotel services information, staff training
About the Company: A global hotel group that owns, manages, and franchises hotels, resorts, and vacation properties.
Type: Full-time
Benefits: Free night stays in UK hotels, 50% discount in Accor Restaurants, discounted hotel rates globally, continuous learning …
Reception Agent London
Skills & Focus: guest experience, customer service, check-in, check-out, requests, accounts, promote, enhance, up-selling, personalized experience
About the Company: Accor is a multinational hospitality company that owns, manages, and franchises hotels, resorts, and vacation properties.
Type: Full-time
Benefits: Employee benefit card offering discounted rates at Accor worldwide; Learning programs through our Academies; Opportunit…

Ibis Styles London Gloucester Road

Night Receptionist London
Skills & Focus: night receptionist, guest relations, hospitality, night audits, hotel safety, customer service, fluent in English, front of house, autonomous individual, improving quality

Sanderson

Night Front Desk Agent London
Skills & Focus: Front Desk, Customer Service, Guest Relations, Hospitality, Teamwork, Attention to Detail, Service Excellence, Communication, Problem Solving, Night Shift

Hox

Front Office Support London
Skills & Focus: Front Office, Reception, Guest Experience, Housekeeping, Engineering, Booking, Customer Service, Communication, Recommendations, Problem Solving

Hyde London City

Night Front Desk Agent London
Skills & Focus: Front Desk, Customer Service, Guest Experience, Guest Requests, Billing, Transactions, Maintenance, Department Coordination, Reception Float, Memorable Experience
About the Company: A hospitality company focused on providing a friendly and responsive service to guests.

Sanderson

Guest Experience Manager London
Skills & Focus: guest experience, satisfaction, relationships, hospitality, memorable stays, welcoming, management, service, customer care, feedback

Hox London

Front Office Manager London
Skills & Focus: Front Office, Leadership, Guest Experience, Motivation, Teamwork, Problem Solving, Hospitality, Overbooking Management, Rate Management, Customer Service
About the Company: A hospitality company focused on providing an effortless experience for guests.
Type: Full-time

Wshgroup

Receptionist London
Skills & Focus: guest, reservations, check-in, check-out, customer, service, team, communication, professional, friendly
Salary: up to £14.00 to £15.00 ph
Type: Full-time

Hotel Near London Heathrow Airport

Night Team Leader Hayes
Skills & Focus: Night Team Leader, hotel operations, guest relations, night audits, supervising, team guidance, communication, customer service, independent, fluent in English
About the Company: A high-energy hotel with a focus on excellent customer service, offering 356 rooms and proximity to major airport.

Ibis Styles London Gatwick Airport

Hotel Receptionist Crawley
Skills & Focus: guest service, reception, customer service, checking guests in and out, admin, telephone manner, light admin, serving alcohol, hospitality, hospitality industry
Experience: hotel reception experience
Salary: up to £12.66 per hour
Benefits: day off for your birthday, discounts at hotels, career progression