Last updated: 2025-05-22

97 Customer Success Management jobs in London.

Hiring now: Associate Customer Succes @ Servicenow, Engagement Mgr @ Pure Stora, Chief Revenue Officer Cro @ 10Xvaluepa, Customer Success Mgr Cred @ Sidetrade, Customer Success Mgr Comm @ Tenable, Renewal Mgr @ Anaplan, Customer Success Mgr Emea @ Kiln, Customer Success Mgr @ Lilt, Customer Onboarding Mgr @ Deepl, Customer Success Mgr @ Blink.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (53) customer success (25) SaaS (25) Account Management (16) product adoption (10) CRM (8) Collaboration (7) customer retention (7) Project Management (7) stakeholder management (7)

📍 Locations

London (91) Staines (6)
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Servicenow

Associate Customer Success Manager Staines
Skills & Focus: customer success, advocate, portfolio management, business outcomes, ServiceNow, product adoption, AI, technical health, client issues, workflow
About the Company: ServiceNow is a cloud computing company that helps companies manage digital workflows for global enterprises.
Type: Full-time
Manager of Customer Success Management Staines
Skills & Focus: Customer Success, team development, platform adoption, customer engagement, technical health, deployment, coaching, portfolio management, customer value, operational rigor
Associate Customer Success Manager - Arabic speaker Staines
Skills & Focus: customer success, engagement, AI, professional services, product adoption, collaboration, escalated issues, guidance, analysis, workflow optimization
About the Company: ServiceNow is a global market leader that provides innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intellige…
Experience: 2+ years of experience providing customer professional services or related business support
Type: Full-time

Pure Storage

Engagement Manager Staines
Skills & Focus: Engagement Management, Customer Objectives, Value Propositions, Stakeholders, Collaboration, Documentation, Sales Engineers, Cross-functional Teams, Communication, Customer-focused
About the Company: Pure is a technology company focused on reshaping the data storage industry.
Experience: 5+ years of experience in large deal engagement management
Benefits: Flexible time off, wellness resources, and company-sponsored team events.

Servicenow

Principal Customer Success Executive Staines
Skills & Focus: Customer Success, Digital Transformation, AI Integration, Enterprise SaaS, Strategic Advisory, Customer Relationships, Business Outcomes, Change Management, Operational Excellence, Stakeholder Management
About the Company: ServiceNow is a global market leader providing innovative AI-enhanced cloud-based technology for organizations to improve workflows and work more efficiently.

Pure Storage

Customer Success Manager Staines
Skills & Focus: Customer Relationship Management, Success Plan Development, Quarterly Business Reviews, Technical Expertise, Proactive Engagement, Voice of the Customer, Renewal and Expansion, Ownership Mindset, Cloud computing, Customer Success
About the Company: We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry.
Experience: 2 to 5 years of demonstrated success and experience in customer facing roles
Benefits: Flexible time off, wellness resources and company-sponsored team events

10xvaluepartnersgmbh

Chief Revenue Officer (CRO) London
Skills & Focus: revenue-generating, sales, partnerships, customer success, revenue funnel, lead generation, customer retention, CRM, performance measurement, KPI

Sidetrade

Customer Success Manager (Credit & Collections management) London
Skills & Focus: Customer Success, Credit Management, Collections Management, Enterprise Clients, Customer Engagement, Upsell Opportunities, Cross Sell Opportunities, Customer Satisfaction, Time Management, Presentation Skills
About the Company: Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform …
Experience: 5+ years of experience as a Credit / Collections Manager in large organizations

Tenable, Inc.

Customer Success Manager Commercial London
Skills & Focus: customer success, product adoption, customer satisfaction, relationship management, renewal targets, cross-functionally, SaaS, customer retention, data insights, customer health metrics
About the Company: Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk.
Experience: 5+ years in customer-facing roles, including 3+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement.

Anaplan

Renewal Manager London
Skills & Focus: renewals, customer success, negotiation, contract management, SaaS, Salesforce CRM, customer retention, account management, commercial transitions, forecasting
About the Company: At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so o…
Experience: 3+ years of SaaS renewals, sales, customer success, or account management experience
Type: Full-time

Kiln

Customer Success Manager (EMEA) London
Skills & Focus: Customer Success, Blockchain, Fintech, Account Management, Web3, Crypto, Staking, DeFi, Customer Support, Technology
About the Company: Kiln is the leading enterprise-grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into thei…
Experience: 4+ years of experience with a minimum of 2+ years in B2B customer success, account management, or a similar role in the technology sector, preferably in blockchain or fintech industries.
Type: Full-time

Lilt

Customer Success Manager London
Skills & Focus: Customer Success, Account Management, SaaS, Translation Services, Customer Retention, Strategic Guidance, Quarterly Business Reviews, Problem-Solving, Communication Skills, Cross-Functional Collaboration
About the Company: LILT is the leading AI solution for enterprise translations, focusing on business outcomes instead of outputs. Our patented Contextual AI Engine understands co…
Experience: 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry.
Salary: At market salary with opportunity to earn on-target earnings (OTE)
Type: Hybrid (Office and Remote)
Benefits: Medical, dental, vision insurance, life assurance, lifestyle benefit stipend, pension scheme contribution, time off plu…
Customer Success Manager London
Skills & Focus: Customer Success, Account Management, SaaS, Translation Services, Customer Retention, Strategic Guidance, Quarterly Business Reviews, Problem-Solving, Communication Skills, Cross-Functional Collaboration
About the Company: LILT is the leading AI solution for enterprise translations, focusing on business outcomes instead of outputs. Our patented Contextual AI Engine understands co…
Experience: 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry.
Salary: At market salary with opportunity to earn on-target earnings (OTE)
Type: Hybrid (Office and Remote)
Benefits: Medical, dental, vision insurance, life assurance, lifestyle benefit stipend, pension scheme contribution, time off plu…
Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Accounts, Client Engagement, SaaS, Account Management, Customer Retention, Product Usage, QBRs, Growth Opportunities, Strategic Guidance
About the Company: LILT is the leading AI solution for enterprise translations, enabling global organizations to adopt a true AI translation strategy. Our technology focuses on b…
Experience: 5+ years in customer success or account management, experience in translation and localization/language services industry
Salary: At market salary plus OTE and equity
Type: Full-time
Benefits: Compensation with opportunity to earn on-target earnings, equity, pension scheme contribution, health insurance coverag…

Deepl

Customer Onboarding Manager London
Skills & Focus: Customer Onboarding, Implementation, Project Management, Client-facing, SaaS, Communication, Problem-solving, Stakeholder Management, Technical Concepts, Team Collaboration
About the Company: DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding trans…
Experience: 3+ years of work experience, with at least one year in client-facing software implementation or account management at a SaaS company
Type: Full time
Benefits: 30 days of annual leave, mental health resources, hybrid work schedule, flexible hours, regular in-person team events, …

Blink

Customer Success Manager London
Skills & Focus: Customer Success, enterprise accounts, transportation, relationship management, B2B SaaS, client engagement, renewals, cross-functional, strategic planning, stakeholder management
About the Company: Blink is a pioneering digital workplace platform that transforms intranets into dynamic, personalized employee experiences.
Experience: 5+ years in a Customer Success or similar role, focused on enterprise accounts
Benefits: Competitive salary – and equity in the company, 25 days a year off (plus public holidays!), Learning & development focu…

Blueoptima

Director of Customer Success London
Skills & Focus: Customer Success, Account Management, Customer Satisfaction, Retention, Upselling, Cross-selling, Revenue Growth, Customer Onboarding, Operational Improvement, Customer Journey

Anaplan

Customer Success Business Partner London
Skills & Focus: deployment, user adoption, training, implementation, customer satisfaction, solution adoption, ROI, relationship management, renewal risks, customer success assets
About the Company: At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading scenario planning and analysis platform.
Experience: 5+ years in customer success, presales, or management consulting

Zefr

Senior Customer Success Manager London
Skills & Focus: Customer Success, Programmatic Campaigns, Digital Advertising, Measurement Platforms, Client Relationships, Campaign Optimization, Data Analysis, Technical Support, Strategic Advice, Ad Tech
About the Company: Zefr is the global leader in brand suitability targeting and measurement across the world's largest platforms, harnessing patented machine learning and AI tech…
Experience: 3+ years of experience running programmatic campaigns
Salary: $77,000 - $100,000
Type: Full-time

Sidetrade

Global Customer Success Operations Manager London
Skills & Focus: Customer Success, SaaS, CRM, CSM platforms, Data-driven decision making, KPI tracking, Process optimization, Tool management, Automation, Collaboration
About the Company: Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant.
Experience: 5+ years of experience in Customer Success, Experience, Operations, or a related field, preferably in a SaaS or technology company.
Type: Full-time
Benefits: Diversity, gender equality, inclusivity, and fairness in the workplace.
Global Customer Success Operations Manager London
Skills & Focus: Customer Success, SaaS, CRM, CSM platforms, Data-driven decision making, KPI tracking, Process optimization, Tool management, Automation, Collaboration
About the Company: Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant.
Experience: 5+ years of experience in Customer Success, Experience, Operations, or a related field, preferably in a SaaS or technology company.
Type: Full-time
Benefits: Diversity, gender equality, inclusivity, and fairness in the workplace.

Diligent Corporation

Manager, Customer Success London
Skills & Focus: Customer Success, Net Retention, Product Engagement, NPS, Account Management, Team Management, Consultation Sessions, Client Relationship, KPI Targets, Product Feedback
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million…
Experience: 5+ years of experience in people’s management
Type: Full-time
Benefits: flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off …

Zeotap

Pre-sales Solutions Engineer London
Skills & Focus: Solutions Engineer, customer success, data privacy, Customer Data Platform, SaaS, sales processes, ACV targets, business consulting, growth strategies, cross-functional collaboration
About the Company: Founded in Berlin in 2014, Zeotap started with a mission to provide high-quality data to marketers. As we evolved, we recognized a greater challenge: helping b…

Alto Software Group

Customer Marketing & Advocacy Manager London
Skills & Focus: Customer Marketing, Advocacy, SaaS, B2B, Customer Communications, Webinars, Retention, CRM, Product Launches, Cross-functional Collaboration
About the Company: Our software solutions connect businesses and consumers, powering more than half of all UK housing transactions each year.
Experience: Strong experience in customer marketing, advocacy, or community-focused roles in a SaaS or B2B environment.
Benefits: Everyday Flex - greater flexibility over where and when you work, 25 days annual leave + extra days for years of servic…

Vanta

Upmarket Customer Success Manager London
Skills & Focus: Customer Success, SaaS, security, compliance, onboarding, implementation, product adoption, renewals, stakeholders, relationship management
About the Company: Vanta's mission is to secure the internet and protect consumer data by empowering companies to practice better security and prove it with ease. The company pro…
Experience: 6+ years of Customer Success experience in a fast-paced B2B SaaS environment, preferably with security or compliance exposure.
Salary: Industry-competitive salary and equity
Type: Full-time
Benefits: 100% covered medical, dental, and vision benefits with dependents coverage; 16 weeks paid parental leave for all new pa…

Smartly

Customer Success Manager London
Skills & Focus: Customer Success, digital advertising, product adoption, customer accounts, customer relationships, communication, marketing objectives, feedback loop, media platforms, consultative advice
About the Company: Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform sea…
Experience: 4+ years

Amaze

Client Success Manager London
Skills & Focus: Client Success, Partnerships, Creator Success, E-commerce, Campaign Management, Relationship Building, Performance Metrics, Long-term Relationships, Brand Collaboration, Target Achievement
About the Company: Amaze is the parent company to several organizations. www.amaze.co, www.spri.ng and a growing managed services business that integrates personalization technol…
Client Success Manager London
Skills & Focus: Client Success, Partnerships, Creator Success, E-commerce, Campaign Management, Relationship Building, Performance Metrics, Long-term Relationships, Brand Collaboration, Target Achievement
About the Company: Amaze is the parent company to several organizations. www.amaze.co, www.spri.ng and a growing managed services business that integrates personalization technol…

Diligent

Lead Client Success Advisor London
Skills & Focus: client retention, expansion, strategic account plans, GRC products, solution lead, customer journey, success metrics, industry trends, analytical skills, problem-solving
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million…
Experience: Minimum of 12 years of experience in a client-facing role within the legal, audit, risk, or compliance industry
Benefits: Flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off …

Templafy

Customer Success Manager London
Skills & Focus: Customer Success, problem-solver, consultant-type approach, client portfolio, AI-powered, document generation, document workflows, innovation, employee equity, inclusive culture
About the Company: Templafy is the leading AI-powered document generation platform for companies with a need to create accurate, compliant, and on-brand documents with maximum ef…
Benefits: Employee equity program, Comprehensive health insurance, Flexible work hours, Daily free lunch, Classpass membership, C…

Sayari

Customer Success Manager, Commercial London
Skills & Focus: customer success, product adoption, client onboarding, SaaS, project management, communication, data literacy, B2B, stakeholder management, account retention
Experience: 2-5 years
Type: Full-time

11x

Customer Success Manager London
Skills & Focus: Customer Success, Deployment, Account Management, Client-facing, SaaS, AI, Growth, Retention, Onboarding, Communication
About the Company: At 11x, we're building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best—creating, innovating, and b…
Experience: 3+ years in Customer Success, Deployment, Account Management, or a similar client-facing role, preferably in SaaS or AI
Salary: $90K – $180K
Type: Full time
Benefits: Offers Equity • Offers Bonus

Qumulo

Customer Success Manager I London
Skills & Focus: customer success, onboarding, installation, retention, data management, cross-functional, communication skills, project management, problem-solving, account management
About the Company: Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstruct…

Outreach

Customer Success Manager London
Skills & Focus: Customer Success, platform adoption, customer engagement, strategic insight, guidance, post-implementation, customer journey, revenue workflows, customer health, proactive outreach
About the Company: Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Our powerful platform gives revenue teams the tools they ne…

Klaviyo

Partner Success Manager London
Skills & Focus: customer success, agency partners, growth stages, product knowledge, strategic guidance, business acumen, client relationships, coaching, SaaS, marketing automation
About the Company: Klaviyo empowers creators to own their own destiny by making first-party data accessible and actionable. The company focuses on technology to nurture personali…
Experience: 2+ years in customer success, SaaS, marketing automation or e-commerce
Salary: £59,200—£88,800 GBP

Bloom & Wild

Senior CRM Manager London
Skills & Focus: CRM, customer journeys, lifetime value, churn prevention, reactivation, personalised, lifecycle marketing, e-commerce, retention marketing, strategy
About the Company: We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. We’re a certified B Corp™ – committed …
Experience: Strong CRM experience in e-commerce, including a subscription-based business

Structureflow

Senior Client Success Manager London
Skills & Focus: client relationship, customer success, SaaS solutions, stakeholder management, user engagement, data insights, change management, metric analysis, consultative approach, legal tech
About the Company: We’re building the world’s first visual modelling solution for corporate structures and transactions. Our mission is to transform the way that professionals wo…
Experience: Minimum of 3 years of experience in a customer success role, preferably in a SaaS or technology-enabled services company.
Salary: Competitive salary
Type: Full-time
Benefits: Opportunity to join a dynamic, early-stage startup, flexible working, learning and development budgets, regular socials…
Senior Client Success Manager London
Skills & Focus: client relationship, customer success, SaaS solutions, stakeholder management, user engagement, data insights, change management, metric analysis, consultative approach, legal tech
About the Company: We’re building the world’s first visual modelling solution for corporate structures and transactions. Our mission is to transform the way that professionals wo…
Experience: Minimum of 3 years of experience in a customer success role, preferably in a SaaS or technology-enabled services company.
Salary: Competitive salary
Type: Full-time
Benefits: Opportunity to join a dynamic, early-stage startup, flexible working, learning and development budgets, regular socials…

Sourcescrub

Customer Success Manager London
Skills & Focus: Customer Success, relationship management, business objectives, data quality, growth opportunities, customer retention, onboarding, metrics, CRM, finance
About the Company: At Sourcescrub, we believe two areas of focus are paramount to modern deal origination: Exceptional data quality and a relentless approach to Business Developm…
Experience: 1-2 years of experience in a client-facing role preferred
Salary: £75,000

Encord

Technical Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Customers, Technical Acumen, Data Quality, Computer Vision, Deep Learning, Discovery Questioning, Collaboration, Client Relationships, GTM Team
About the Company: At Encord, we're building the AI infrastructure of the future. We focus on improving the quality of training data essential for AI applications, ensuring their…
Experience: 2-5 years of customer facing experience, especially with Enterprise customers
Salary: Competitive salary, commission and equity
Type: Full-time
Benefits: 25 days annual leave a year + public holidays, annual learning and development budget, company lunches twice a week, mo…
Technical Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Customers, Technical Acumen, Data Quality, Computer Vision, Deep Learning, Discovery Questioning, Collaboration, Client Relationships, GTM Team
About the Company: At Encord, we're building the AI infrastructure of the future. We focus on improving the quality of training data essential for AI applications, ensuring their…
Experience: 2-5 years of customer facing experience, especially with Enterprise customers
Salary: Competitive salary, commission and equity
Type: Full-time
Benefits: 25 days annual leave a year + public holidays, annual learning and development budget, company lunches twice a week, mo…

Sevenrooms

Onboarding Manager London
Skills & Focus: Customer Success, Onboarding, Project Management, Hospitality Technology, Client Configuration, Data Migration, Product Adoption, Stakeholder Collaboration, Technical Aptitude, Process Optimization
About the Company: SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business.…
Experience: 2+ years in customer-facing roles, SaaS or hospitality technology preferred

Walkme

Customer Success Manager London
Skills & Focus: Customer Success, Digital Adoption, Advisor, Fortune 1000, Technology Solutions, Digital Transformation, Client Goals, Product Knowledge, Technical Curiosity, Value Maximization
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming…
Customer Success Manager London
Skills & Focus: Customer Success, Digital Adoption, Advisor, Fortune 1000, Technology Solutions, Digital Transformation, Client Goals, Product Knowledge, Technical Curiosity, Value Maximization
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming…
Customer Success Manager London
Skills & Focus: Customer Success, Digital Adoption, Advisor, Fortune 1000, Technology Solutions, Digital Transformation, Client Goals, Product Knowledge, Technical Curiosity, Value Maximization
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming…

Blink

Customer Success Manager London
Skills & Focus: Customer Success, B2B SaaS, relationship-building, customer lifecycle, renewals, upsell, metrics-driven, digital skills, employee engagement, growth opportunities
About the Company: Blink is a pioneering digital workplace platform that transforms intranets into dynamic, personalised employee experiences.
Experience: Proven experience in a Customer Success role within a B2B SaaS business.
Salary: Competitive salary plus equity
Type: Full-time
Benefits: 25 days a year off (plus public holidays!), private healthcare, Ride2Work, pension scheme, learning & development focus…

Vanta

Customer Success Manager (DACH) London
Skills & Focus: Customer Success, SaaS, Security, Compliance, EUROPEAN, GDPR, Trust Reports, Renewals, Platform Adoption, Risk Management
About the Company: Vanta is a SaaS company dedicated to automating security and compliance monitoring to help businesses demonstrate their trustworthiness and improve their secur…
Experience: 3-4 years in SaaS Customer Success, preferably with security or compliance exposure
Type: Full-time
Benefits: Industry-Competitive Salary & Equity, Private Healthcare, Parental Leave, Wellness Stipend, Workspace Setup Stipend, Pe…

Freshworks

Senior Manager, Global Customer Success Enablement London
Skills & Focus: customer success, training programs, stakeholders, onboarding, content development, customer success processes, impact metrics, workshops, collaboration, training materials

Humaans

Customer Success Manager London
Skills & Focus: customer success, account management, customer relationships, HR technology, retention targets, customer feedback, SaaS, collaboration, customer advocacy, data analysis
About the Company: Humaans is a next generation HRIS supporting globally distributed organisations. Powered by a flexible data model, deep integrations, fast APIs, and enriched b…
Experience: Several years of experience in customer success, account management, or related roles
Salary: Competitive compensation
Type: Full-time
Benefits: 25 days of paid time off per year plus public holidays, Bupa Private health and dental insurance, budget for books and …

Palo Alto Networks

Customer Success Engineering Manager London
Skills & Focus: Customer Success, Engineer, Leadership, Performance Metrics, Cybersecurity, SASE, Customer Engagement, Implementation, Team Management, Training
About the Company: Provider of cybersecurity solutions, specializing in network security and cloud security.

On24

Customer Success Manager London
Skills & Focus: Customer Success, Client Engagement, Product Adoption, Project Management, Stakeholder Management, Data Analysis, Cross-functional Collaboration, Renewal Contracts, Operational Processes, Customer Satisfaction
About the Company: ON24 is a leading intelligent engagement platform that transforms how businesses communicate and engage with their audiences through digital experiences.
Type: Full-time
Benefits: Generous health and welfare plans, competitive salaries, retirement plans including 401(k) matching, equity compensatio…

Xero

Customer Success People Lead London
Skills & Focus: customer success, leadership, revenue generation, sales coaching, performance management, cross-functional collaboration, process improvement, team building, data-driven decision making, mentoring
About the Company: At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with…
Experience: 4+ years experience within Customer Success, Sales, or CX, with 2+ years leading or mentoring a team.
Type: Permanent
Benefits: Very generous paid leave, dedicated paid leave for wellbeing, Employee Assistance Program, private medical insurance, g…

Alphasense

Product Specialist London
Skills & Focus: customer support, technical knowledge, sales, customer success, product adoption, content generation, product consultations, client relationships, feedback, product opportunities
About the Company: AlphaSense is a market intelligence platform that uses AI to help companies make smarter decisions by delivering trusted insights from various public and priva…
Experience: Client-facing professional experience
Type: Full-time

Walkme

Customer Success Engineer London
Skills & Focus: Digital Adoption Platform, technical expertise, customer success, customer engagement, solutions, automation, digital transformation, technical position, supporting regions, driving customer value
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming…

Ookla

Director of Client Services London
Skills & Focus: client engagement, telecommunications, enterprise, client success, technical account management, telecom networks, data insights, customer satisfaction, big data storytelling, European market
Experience: 10–20 years

Floqast

Accounting Success Manager London
Skills & Focus: Accounting, Customer Satisfaction, Engagement, Customer Experience, Adoption, Post-Setup, Support, Success Management

Niq Digital Purchases

Customer Success Manager London
Skills & Focus: Customer Success, data analysis, SaaS platform, client management, e-commerce, market intelligence, client onboarding, product expertise, automations, workshops
About the Company: NIQ Digital Purchases (formerly Foxintelligence) provides data analytics and SaaS platforms for e-commerce insights.
Experience: 3 to 6 years in e-commerce or market intelligence

Airtable

Technical Account Manager London
Skills & Focus: customer success, technical account management, SaaS, proactive solutions, database design, APIs, customer experience, consultative partnership, implementation, support
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Experience: 3+ years of experience in a support, technical account management or consulting role in a SaaS environment
Benefits: In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered a…

Cloudflare

Senior Manager of Customer Success, DACH London
Skills & Focus: Customer Success, Leadership, Software Business, Business Development, Customer Strategy, Data-Driven, Cross-Team Coordination, Performance Measurement, Customer Retention, Coaching
About the Company: At Cloudflare, we are on a mission to help build a better Internet. We protect and accelerate any Internet application online without adding hardware, installi…
Experience: Minimum 3 years as a CSM or Consultant, 5+ years leading Consulting Services or Technical teams.
Type: Hybrid

Intuit

Principal Program Manager, Customer Success - International Markets London
Skills & Focus: Program Management, Customer Success, International Markets, Project Management, Operations, Collaboration, Data Analysis, Innovation, Business Strategy, Leadership

Wix

Enterprise Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Accounts, Onboarding Workshops, Product Inquiries, Business Reviews, Feature Engagement, Customer Health, Website Reviews, Growth Opportunities, Voice of the Customer
About the Company: Wix is a leading web development platform that enables businesses to create customized and professional websites with ease.
Experience: 5+ years in customer success or account management, preferably in a tech environment
Type: Full-time
Enterprise Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Accounts, Onboarding Workshops, Product Inquiries, Business Reviews, Feature Engagement, Customer Health, Website Reviews, Growth Opportunities, Voice of the Customer
About the Company: Wix is a leading web development platform that enables businesses to create customized and professional websites with ease.
Experience: 5+ years in customer success or account management, preferably in a tech environment
Type: Full-time
Enterprise Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Accounts, Onboarding Workshops, Product Inquiries, Business Reviews, Feature Engagement, Customer Health, Website Reviews, Growth Opportunities, Voice of the Customer
About the Company: Wix is a leading web development platform that enables businesses to create customized and professional websites with ease.
Experience: 5+ years in customer success or account management, preferably in a tech environment
Type: Full-time

Datacamp

Customer Success Manager London
Skills & Focus: customer lifecycle management, data & AI transformation, consulting, customer success, account management, big data, analytics technology, retention, upsell, cross-sell
About the Company: DataCamp teaches companies and individuals the skills to work with Data and AI in the real world. Their mission is to democratise Data and AI skills for everyo…
Experience: 5+ years
Type: Full-time
Benefits: Competitive compensation, flexible working hours, yearly learning budget for conferences & training, global retreats, y…

Hive Learning

Customer Success Manager London
Skills & Focus: Customer Success, sales enablement, client satisfaction, onboarding, relationship building, revenue growth, communication skills, data-driven, problem-solving, training
About the Company: Hive Learning is redefining the future of learning and sales enablement. Our platforms, Hive Learning and Hive Perform, empower businesses to upskill their tea…
Experience: 1-2 years
Type: Full-time
Benefits: Commitment to professional growth, supportive and inclusive environment, opportunity to connect with a network of start…

Brillio

Client Partner London
Skills & Focus: Customer Success, sales, business development, executive relationships, BFS, Insurance Clients, strategic partnership, CXO level, Digital Transformation, customer experience
About the Company: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption i…

Yext

Customer Success Manager (CSM) London
Skills & Focus: Customer Success, Customer Satisfaction, Digital Marketing, Data Analysis, Upsell Opportunities, Retention Goals, Subscription GTM, Project Management, Interpersonal Skills, Challenger Sales Methodology
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands …
Experience: A minimum of 2 years of experience in a customer-facing role (for example, in BDR, Customer Service/Support, Sales, or CSM) with a proven track record of managing enterprise-level customers.

Box

Scaled Customer Success Manager, German Speaker London
Skills & Focus: customer success, customer relationships, user adoption, business value, customer retention, onboarding, engagement strategies, churn risk, Salesforce, data-driven
About the Company: Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, …
Experience: Some experience supporting customers in customer success / account management / customer marketing at scale
Benefits: Box Benefits package includes pension, medical and dental coverage. We have a robust wellness program including 25 days…

Fospha

Graduate Programme - Customer Success London
Skills & Focus: Customer Success, Client Retention, Onboarding, Product Adoption, Interpersonal Relationships, Data Interpretation, Business Storytelling, Account Management, Market Research, Gen AI
About the Company: Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over 10 years, we've been pioneering privacy-safe, full-f…
Salary: 30k base + a competitive commission scheme
Type: Full-time
Benefits: Flexible Benefits including Private Medical and Dental, Gym Subsidiaries, Life Assurance, Pension scheme etc. 25 days o…

Hawk

Customer Success Manager London
Skills & Focus: customer success, B2B enterprise software, SaaS, digital payments, customer retention, C-suite, communication skills, cross-sells, NPS, AML
About the Company: Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerf…
Experience: 3+ years of experience in customer-facing roles within B2B enterprise software.
Type: Full time

Blink

Customer Experience Manager London
Skills & Focus: Customer Success, SaaS, Customer Experience, Renewals, Expansion, Customer Support, Engagement, Automation, Knowledge Base, Upsell
About the Company: Blink is a pioneering digital workplace platform that transforms intranets into dynamic, personalized employee experiences.
Experience: 2+ years in a customer-facing role, ideally in SaaS or a fast-paced technology environment
Benefits: Competitive salary – and equity in the company; 25 days a year off (plus public holidays); Learning & development focus…

Brightflag

Customer Success Manager London
Skills & Focus: Customer Success Manager, high-touch relationships, SaaS company, trusted advisor, business objectives, data insights, product expert, Executive Business Reviews, blockers to client success, health checks
About the Company: One of the fastest-growing tech startups in the legal world, on a mission to transform legal operations with patented AI-powered software and a best-in-class C…
Experience: 3-5 years in a CSM role at a SaaS company
Salary: £103,750 OTE
Type: Full-time
Benefits: 25 days PTO + 4 company ‘Reset’ days, comprehensive health insurance, learning subsidy, flexible work location and patt…

Encord

Customer Success Manager London
Skills & Focus: Customer Success, Enterprise customers, Communication, Internal collaboration, Technical acumen, Customer relationships, Consultative skills, Product knowledge, Revenue Retention, Growth opportunities
About the Company: Encord is building the AI infrastructure of the future, focusing on improving data quality for AI applications. The company is a team of 60, backed by leading …
Experience: Extensive customer-facing experience, especially with Enterprise customers.
Salary: Competitive salary, commission, and equity
Type: Full-time
Benefits: 25 days annual leave + public holidays, annual learning budget, company lunches twice a week, monthly socials, bi-annua…
Customer Success Manager London
Skills & Focus: Customer Success, Enterprise customers, Communication, Internal collaboration, Technical acumen, Customer relationships, Consultative skills, Product knowledge, Revenue Retention, Growth opportunities
About the Company: Encord is building the AI infrastructure of the future, focusing on improving data quality for AI applications. The company is a team of 60, backed by leading …
Experience: Extensive customer-facing experience, especially with Enterprise customers.
Salary: Competitive salary, commission, and equity
Type: Full-time
Benefits: 25 days annual leave + public holidays, annual learning budget, company lunches twice a week, monthly socials, bi-annua…

Palo Alto Networks

Customer Success Engineering Manager London
Skills & Focus: Customer Success, Engineering, Management, Performance Metrics, Customer Engagement, Implementation, Technical Training, Team Leadership, Customer Relationships, Operations
About the Company: Palo Alto Networks is a global cybersecurity leader known for its award-winning SASE portfolio.

Winnow

Customer Success Manager London
Skills & Focus: customer success, food waste, implementation, client onboarding, project management, KPI management, consultative approach, data analysis, relationship building, multinational organization
About the Company: Winnow helps the hospitality industry prevent food waste through internet of things tools in the kitchen. Founded in London in 2013, the company aims to reduce…
Experience: Client Success / Delivery or Project Management / Account Management / Consultancy experience
Type: Full-time

Airtable

Renewal Manager London
Skills & Focus: renewals process, customer contracts, negotiation, upsell, cross-sell, SaaS, stakeholder engagement, sales, collaboration, contract execution
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Experience: 5+ years of quota-carrying Sales / Renewals / Customer Success / Account Management experience within an Enterprise SaaS organization
Benefits: In addition to NHS coverage, you will have access to supplemental insurance, competitive pension scheme, life insurance…
Scaled Customer Success Manager London
Skills & Focus: customer success, client management, B2B SaaS, onboarding, adoption, retention, expansion, stakeholder management, customer engagement, value documentation
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Experience: 4+ years of direct client management experience
Benefits: In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered a…

Merkle Science

Client Success Manager London
Skills & Focus: client relationships, key accounts, client service, product adoption, client retention, stakeholder communication, metrics tracking, educational opportunities, client integration, advocacy
About the Company: Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institution…

Insightsoftware

Customer Success Manager London
Skills & Focus: customer relationships, advocate, revenue retention, product adoption, customer experience, cross-functional, negotiation, account metrics, training, business reviews

Alphasense

Account Manager, Corporate London
Skills & Focus: Account Management, Client Engagement, Retention Rate, Business Development, SaaS, Stakeholder Management, Customer Relationships, Revenue Growth, Onboarding, Market Intelligence
About the Company: AlphaSense delivers insights that matter from content you can trust, using proven AI for market intelligence and search. With a history of acquiring Tegus in 2…
Experience: Minimum 2-4 years of account management experience
Type: Full-time

Braze

Customer Success Manager London
Skills & Focus: Customer Success, Product Adoption, Business Processes, SaaS, Marketing Automation, APIs, Client Engagement, Team Collaboration, Account Management, Customer Experience
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Benefits: Braze offers benefits such as competitive compensation, retirement plans, flexible paid time off, comprehensive medical…

Salesforce

Signature Success, Specialist Solution Engineer London
Skills & Focus: Sales, Revenue Growth, Customer Success, Solution Engineer, Technical Sales, Collaboration, Sales Teams, Stakeholder Management, Negotiation, Product Knowledge
About the Company: Salesforce is a cloud-based software company focused on customer relationship management (CRM) and enterprise applications.
Experience: Degree or equivalent relevant experience required.
Type: Full-time

Freshworks

Customer Success Manager London
Skills & Focus: Customer Engagement, Value Realization, Customer Relationships, Proactive Communication, Product Adoption, Account Expansion, Renewals, Customer Advocacy, Cross-functional Collaboration, Success Planning
About the Company: Freshworks provides a suite of software solutions to enhance customer engagement and success.
Type: Full-time

Axion Ray

Senior Customer Success Manager London
Skills & Focus: Customer Success, Technical Implementation, Project Management, Data Integration, User Enablement, ROI, Account Management, Training Sessions, Software Configuration, Stakeholder Engagement
About the Company: Axion Ray’s mission is to improve the quality and safety of innovative, engineered products - airplanes, electric vehicles, medical devices, home appliances, c…
Experience: 4+ years of experience in technical implementation, customer success, or enterprise software consulting.
Type: Full time

Onetrust

Senior Customer Success Manager London
Skills & Focus: customer success, SaaS, data governance, stakeholder management, customer engagement, adoption metrics, risk management, communication skills, cross-department collaboration, portfolio management
About the Company: OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, auto…
Experience: 5-6+ years in a client-facing role within a CSM, professional services, or technical consulting capacity.
Type: Full-time
Benefits: comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retireme…

Freshworks

Voice of Customer (VoC) Manager London
Skills & Focus: customer feedback, VoC strategy, product improvements, customer experience, feedback analysis, surveys, customer insights, cross-functional collaboration, NPS, loyalty

Orgvue

Customer Success Manager London
Skills & Focus: Customer Success Management, account management, business objectives, value, stakeholder management, data driven, analytical skills, communication, process documentation, workforce analytics
About the Company: Orgvue is an organizational design and planning platform that empowers successful workforce transformation at scale by connecting strategy to structure and the…
Experience: Previous Customer Success, Account Management, HR Business or Consulting experience
Benefits: Hybrid working - 2 days a week in the London office, Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing w…

Blueoptima

Customer Success Manager London
Skills & Focus: Customer Success, B2B, SaaS, Account Management, Enterprise clients, Stakeholder engagement, Data insights, Onboarding, CRM, Renewals
About the Company: BlueOptima specializes in providing insights for software development organizations by delivering measurable improvements and engagement through data.
Experience: 4+ years in a Customer Success role
Type: Full-time

Freenow

Customer Success Manager London
Skills & Focus: Customer Success, Relationship Management, Data Analysis, Strategic Thinking, Account Management, Stakeholder Collaboration, Mobility Services, Urban Mobility, Customer Engagement, Power BI
About the Company: FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe, offering services such as taxi, private hire vehicle, car sharin…
Experience: At least 2 years of professional experience
Benefits: Flexible working arrangements, LinkedIn Learning, Sabbatical & special leave policies, WeRoad partnership, Birthday, 24…

Writer

Strategic Customer Success Manager London
Skills & Focus: customer success, Fortune 50-100, account management, product adoption, retention, stakeholder relationships, negotiation, project management, change management, data analysis
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises, recognized by Forbes as one of the top 50 co…
Experience: 7+ years in a CSM role focused on Fortune 50-100 accounts
Type: Full-time
Benefits: Generous PTO, medical/dental/vision coverage, paid parental leave, fertility support, early-detection cancer testing, f…

Launchdarkly

Senior Customer Success Manager - EMEA London
Skills & Focus: Customer Success, Account Management, Onboarding, Customer Adoption, Risk Mitigation, Technical Guidance, Sales Acumen, Project Management, DevOps, Digital Transformation
About the Company: LaunchDarkly helps developers innovate faster while protecting them with a safety valve to instantly rewind when things go wrong. Its platform enables targeted…
Experience: 5+ years in a customer-facing role, ideally in account management, customer/partner success, or onboarding/implementation with a track record of exceeding targets.

Salesforce

Engagement Delivery Director London
Skills & Focus: Customer Success, Programme Management, Digital Innovation, Stakeholder Engagement, Governance Frameworks, Risk Management, Strategic Programmes, Team Leadership, Program Delivery, CRM
About the Company: Salesforce is a leading Customer Relationship Management (CRM) platform provider focusing on digital innovation and customer success.
Experience: 10+ years in Programme Management leading complex programmes
Type: Full-time

Device42

Senior Customer Success Manager London
Skills & Focus: customer success, hybrid IT, relationship building, customer engagement, consultative skills, customer journey, Executive Business Reviews, customer retention, metrics reporting, upsell opportunities
About the Company: Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. It provides accurate views of IT ecosystems, helping customers man…

Informagroupplc

Customer Success Executive London
Skills & Focus: Customer Success, Client Relationships, Account Management, Onboarding, Upsell, Cross-sell, Engagement, Data Recording, Workshops, Customer Retention

Nuvei

Head of Customer Experience (CX) London
Skills & Focus: Customer Experience, CX strategy, customer satisfaction, retention, Voice of Customer, customer journey, NPS, CSAT, cross-functional, analytics
About the Company: Nuvei is a Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading com…
Experience: 10 years in Customer Experience in B2B or payments (ideally) industry
Benefits: 25 days annual leave, Discretionary bonus, 5% matched pension, 2 days for Volunteer Charity work, Private Health, Flexi…