Last updated: 2025-05-22

100 Customer Onboarding And Success jobs in London.

Hiring now: Associate Customer Succes @ Servicenow, Client Onboarding Mgr @ Oaknorth B, Institutional Client Onbo @ Blockchain, Customer Success Mgr Emea @ Kiln, Customer Onboarding Mgr @ Deepl, Dir Of Customer Success @ Blueoptima, Customer Success Biz Part @ Anaplan, Sr Dir Of Prod Support @ Figma, Upmarket Customer Success @ Vanta, Onboarding Account Exec @ Funding Ci.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (32) customer success (24) SaaS (23) project management (17) onboarding (14) Account Management (12) communication skills (12) data analysis (11) implementation (10) Onboarding (10)

📍 Locations

London (98) Staines (2)
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Servicenow

Associate Customer Success Manager Staines
Skills & Focus: customer success, advocate, portfolio management, business outcomes, ServiceNow, product adoption, AI, technical health, client issues, workflow
About the Company: ServiceNow is a cloud computing company that helps companies manage digital workflows for global enterprises.
Type: Full-time
Manager of Customer Success Management Staines
Skills & Focus: Customer Success, team development, platform adoption, customer engagement, technical health, deployment, coaching, portfolio management, customer value, operational rigor

Oaknorth Bank

Client Onboarding Manager London
Skills & Focus: AML CDD, client onboarding, financial services, commercial lending, risk assessments, KYC, financial crime prevention, communication, team environment, process improvements
About the Company: Since 2015, we’ve backed entrepreneurs with over £12.5bn in funding, helping create 56,000+ jobs and 34,000+ new homes across the UK and US. We’re dedicated to…
Experience: minimum of 5 years’ experience in the financial service sector
Type: Full-time
Benefits: Equity, 25 days holiday, personalized benefits, subsidised private medical insurance with Bupa, enhanced maternity and …

Blockchain.Com

Institutional Client Onboarding Specialist London
Skills & Focus: client onboarding, relationship management, cross-functional collaboration, risk management, salesforce proficiency, compliance, data-driven decision-making, process improvement, negotiation, client-facing experience
About the Company: Blockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the pass…
Experience: 2+ years of sales, client consulting, or financial services experience, with a strong preference for client onboarding experience at a crypto company and/or bank.
Salary: Competitive full time salary based on experience and meaningful equity in an industry-leading company
Type: Full-time
Benefits: Performance based bonuses, Excellent health insurance with international coverage for yourself and dependents based in …

Kiln

Customer Success Manager (EMEA) London
Skills & Focus: Customer Success, Blockchain, Fintech, Account Management, Web3, Crypto, Staking, DeFi, Customer Support, Technology
About the Company: Kiln is the leading enterprise-grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into thei…
Experience: 4+ years of experience with a minimum of 2+ years in B2B customer success, account management, or a similar role in the technology sector, preferably in blockchain or fintech industries.
Type: Full-time

Deepl

Customer Onboarding Manager London
Skills & Focus: Customer Onboarding, Implementation, Project Management, Client-facing, SaaS, Communication, Problem-solving, Stakeholder Management, Technical Concepts, Team Collaboration
About the Company: DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding trans…
Experience: 3+ years of work experience, with at least one year in client-facing software implementation or account management at a SaaS company
Type: Full time
Benefits: 30 days of annual leave, mental health resources, hybrid work schedule, flexible hours, regular in-person team events, …

Blueoptima

Director of Customer Success London
Skills & Focus: Customer Success, Account Management, Customer Satisfaction, Retention, Upselling, Cross-selling, Revenue Growth, Customer Onboarding, Operational Improvement, Customer Journey

Anaplan

Customer Success Business Partner London
Skills & Focus: deployment, user adoption, training, implementation, customer satisfaction, solution adoption, ROI, relationship management, renewal risks, customer success assets
About the Company: At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading scenario planning and analysis platform.
Experience: 5+ years in customer success, presales, or management consulting

Figma

Senior Director of Product Support London
Skills & Focus: customer support, product support, leadership skills, SaaS, team management, strategic direction, customer experience, analytical skills, cross-functional collaboration, performance indicators
About the Company: Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams brainstorm, design and build bet…
Experience: 10+ years of work experience with 4+ years experience leading high-performing support teams and managing leaders across multiple geographical locations
Type: Full-time

Vanta

Upmarket Customer Success Manager London
Skills & Focus: Customer Success, SaaS, security, compliance, onboarding, implementation, product adoption, renewals, stakeholders, relationship management
About the Company: Vanta's mission is to secure the internet and protect consumer data by empowering companies to practice better security and prove it with ease. The company pro…
Experience: 6+ years of Customer Success experience in a fast-paced B2B SaaS environment, preferably with security or compliance exposure.
Salary: Industry-competitive salary and equity
Type: Full-time
Benefits: 100% covered medical, dental, and vision benefits with dependents coverage; 16 weeks paid parental leave for all new pa…

Funding Circle

Onboarding Account Executive London
Skills & Focus: Onboarding, Account Executive, Sales, Customer Support, B2B sales, FlexiPay, Activation, Telesales, Interpersonal Skills, Problem Solving
About the Company: Funding Circle is a company that backs small businesses to succeed by providing them with access to finance through an innovative platform.
Experience: Experience of working in a telesales or phone based environment.
Salary: £30,000 + £5,400 OTE
Type: Full-time
Benefits: Health, Wealth, Development & Lifestyle support, including private medical insurance, dental insurance, flexible benefi…

Clear Street

Client Onboarding Operations Manager London
Skills & Focus: Client Onboarding, Equities Prime Brokerage, Synthetic Prime Brokerage, Futures Clearing, AML, KYC, Risk Management, Regulatory Compliance, Market Insights, Team Collaboration
About the Company: Clear Street is modernising the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy infrastructure…
Experience: 3 years
Benefits: competitive compensation packages, company equity, pension, gender neutral parental leave, and full medical and dental …

Diligent

Lead Client Success Advisor London
Skills & Focus: client retention, expansion, strategic account plans, GRC products, solution lead, customer journey, success metrics, industry trends, analytical skills, problem-solving
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million…
Experience: Minimum of 12 years of experience in a client-facing role within the legal, audit, risk, or compliance industry
Benefits: Flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off …

Insider

Solution Architect London
Skills & Focus: B2B SaaS, Customer Experience, Marketing, AI-native platform, Seamless onboarding, Implementation, Problem solvers, Technical background, Strategic thinkers, Efficiency
About the Company: Insider is a B2B SaaS company that drives growth for its clients around the world, being the #1 AI-native platform for Customer Experience and Marketing. It co…
Experience: Technical background and problem-solving skills
Solution Architect London
Skills & Focus: B2B SaaS, Customer Experience, Marketing, AI-native platform, Seamless onboarding, Implementation, Problem solvers, Technical background, Strategic thinkers, Efficiency
About the Company: Insider is a B2B SaaS company that drives growth for its clients around the world, being the #1 AI-native platform for Customer Experience and Marketing. It co…
Experience: Technical background and problem-solving skills

Sayari

Customer Success Manager, Commercial London
Skills & Focus: customer success, product adoption, client onboarding, SaaS, project management, communication, data literacy, B2B, stakeholder management, account retention
Experience: 2-5 years
Type: Full-time

11x

Customer Success Manager London
Skills & Focus: Customer Success, Deployment, Account Management, Client-facing, SaaS, AI, Growth, Retention, Onboarding, Communication
About the Company: At 11x, we're building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best—creating, innovating, and b…
Experience: 3+ years in Customer Success, Deployment, Account Management, or a similar client-facing role, preferably in SaaS or AI
Salary: $90K – $180K
Type: Full time
Benefits: Offers Equity • Offers Bonus

Qumulo

Customer Success Manager I London
Skills & Focus: customer success, onboarding, installation, retention, data management, cross-functional, communication skills, project management, problem-solving, account management
About the Company: Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstruct…

Outreach

Customer Success Manager London
Skills & Focus: Customer Success, platform adoption, customer engagement, strategic insight, guidance, post-implementation, customer journey, revenue workflows, customer health, proactive outreach
About the Company: Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Our powerful platform gives revenue teams the tools they ne…

Monzo

Kickstarter Programme - Customer-Facing Teams (UK) London
Skills & Focus: customer-focused, financial education, cross-functional, project ownership, data analysis, strategic thinking, collaboration, problem-solving, initiative, career development
About the Company: Monzo is a UK-based digital bank offering personal and business banking services, including prepaid cards, savings, investments, pensions, and credit cards. It…
Salary: £40,000 + stock options
Type: Full-time
Benefits: Benefits include flexible working hours, learning budget of £1,000, and other perks available on the company's careers …

Hyperexponential

Solutions Architect London
Skills & Focus: Solutions Architect, SaaS, integration, customer onboarding, technical knowledge, APIs, software development, insurance technology, communication skills, client-centric
About the Company: hyperexponential is taking the traditional insurance industry by storm with our SaaS platform hx Renew, which insurers use to build complex mathematical models…
Experience: Experience as a Solutions Architect (or equivalent roles) with a demonstrable track record of delivering client solutions; Software development skills; Sound technical knowledge across multiple competencies.
Salary: Competitive salary
Type: Full-time
Benefits: £5,000 training and conference budget; 25 days’ holiday plus 8 bank holidays; Company pension scheme; Mental health and…
Solutions Architect London
Skills & Focus: Solutions Architect, SaaS, integration, customer onboarding, technical knowledge, APIs, software development, insurance technology, communication skills, client-centric
About the Company: hyperexponential is taking the traditional insurance industry by storm with our SaaS platform hx Renew, which insurers use to build complex mathematical models…
Experience: Experience as a Solutions Architect (or equivalent roles) with a demonstrable track record of delivering client solutions; Software development skills; Sound technical knowledge across multiple competencies.
Salary: Competitive salary
Type: Full-time
Benefits: £5,000 training and conference budget; 25 days’ holiday plus 8 bank holidays; Company pension scheme; Mental health and…

Tuza

Forward Deployed Operator - Banking/Payments London
Skills & Focus: payments, banking, fintech, stakeholder management, consulting, project planning, customer success, relationship building, implementation, technical solutions
About the Company: Tuza is building the technical infrastructure that enables to respond to rapidly changing payments landscape and works with majority of acquiring banks in the …
Experience: 3+ years experience in consulting or a venture backed startup
Salary: £80K – £120K
Type: Full-time
Benefits: Generous equity, unlimited holiday policy with an expected minimum of 24 days, £350 Airbnb credit, pension, creative of…

Plaid

Account Manager London
Skills & Focus: Account Management, Customer Relationships, Product Adoption, FinTech, Commercial Understanding, Customer Growth, Technical Knowledge, Application Scaling, Product Knowledge, Client Advocacy
About the Company: Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fort…
Experience: Strong product knowledge, relationship management and commercial understanding
Type: Full-time
Account Manager London
Skills & Focus: Account Management, Customer Relationships, Product Adoption, FinTech, Commercial Understanding, Customer Growth, Technical Knowledge, Application Scaling, Product Knowledge, Client Advocacy
About the Company: Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fort…
Experience: Strong product knowledge, relationship management and commercial understanding
Type: Full-time

Structureflow

Senior Client Success Manager London
Skills & Focus: client relationship, customer success, SaaS solutions, stakeholder management, user engagement, data insights, change management, metric analysis, consultative approach, legal tech
About the Company: We’re building the world’s first visual modelling solution for corporate structures and transactions. Our mission is to transform the way that professionals wo…
Experience: Minimum of 3 years of experience in a customer success role, preferably in a SaaS or technology-enabled services company.
Salary: Competitive salary
Type: Full-time
Benefits: Opportunity to join a dynamic, early-stage startup, flexible working, learning and development budgets, regular socials…
Senior Client Success Manager London
Skills & Focus: client relationship, customer success, SaaS solutions, stakeholder management, user engagement, data insights, change management, metric analysis, consultative approach, legal tech
About the Company: We’re building the world’s first visual modelling solution for corporate structures and transactions. Our mission is to transform the way that professionals wo…
Experience: Minimum of 3 years of experience in a customer success role, preferably in a SaaS or technology-enabled services company.
Salary: Competitive salary
Type: Full-time
Benefits: Opportunity to join a dynamic, early-stage startup, flexible working, learning and development budgets, regular socials…

Sourcescrub

Customer Success Manager London
Skills & Focus: Customer Success, relationship management, business objectives, data quality, growth opportunities, customer retention, onboarding, metrics, CRM, finance
About the Company: At Sourcescrub, we believe two areas of focus are paramount to modern deal origination: Exceptional data quality and a relentless approach to Business Developm…
Experience: 1-2 years of experience in a client-facing role preferred
Salary: £75,000

Galaxy

Client Onboarding Analyst London
Skills & Focus: Client Onboarding, AML, KYC, FCA requirements, Customer Due Diligence, compliance, financial services, sales, crypto ecosystem, team collaboration
About the Company: At Galaxy we are building products and services to help the world invest in economic progress. We believe crypto and blockchain innovations will permeate and i…
Experience: 2-3 years of client onboarding experience
Benefits: Competitive base salary and discretionary bonus, Company-paid health and protective benefits for employees and their el…

Sevenrooms

Onboarding Manager London
Skills & Focus: Customer Success, Onboarding, Project Management, Hospitality Technology, Client Configuration, Data Migration, Product Adoption, Stakeholder Collaboration, Technical Aptitude, Process Optimization
About the Company: SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business.…
Experience: 2+ years in customer-facing roles, SaaS or hospitality technology preferred

Humaans

Customer Success Manager London
Skills & Focus: customer success, account management, customer relationships, HR technology, retention targets, customer feedback, SaaS, collaboration, customer advocacy, data analysis
About the Company: Humaans is a next generation HRIS supporting globally distributed organisations. Powered by a flexible data model, deep integrations, fast APIs, and enriched b…
Experience: Several years of experience in customer success, account management, or related roles
Salary: Competitive compensation
Type: Full-time
Benefits: 25 days of paid time off per year plus public holidays, Bupa Private health and dental insurance, budget for books and …

Columbia Threadneedle Investments

Associate Client Manager London
Skills & Focus: client management, onboarding, service delivery, relationship management, cross sell, issue resolution, regulatory change, client experience, project management, workflow management
About the Company: Columbia Threadneedle Investments provides clients access to a broad array of investment strategies, recognized for its talented people who bring diversity of …
Type: Fixed Term

Freshworks

Principal / Enterprise IT Project Manager (Customer Engagement) London
Skills & Focus: SaaS, Project Management, Stakeholder Management, Quality Assurance, Change Management, Project Planning, Execution, Risk Management, Customer Engagement, Cross-functional Teams
About the Company: Freshworks provides software solutions focused on making business communications more streamlined.
Type: Full-time

Palo Alto Networks

Customer Success Engineering Manager London
Skills & Focus: Customer Success, Engineer, Leadership, Performance Metrics, Cybersecurity, SASE, Customer Engagement, Implementation, Team Management, Training
About the Company: Provider of cybersecurity solutions, specializing in network security and cloud security.

Insider

Solution Architect London
Skills & Focus: B2B SaaS, Customer Experience, AI-native, Onboarding, Problem Solvers, Strategic Thinkers, Implementation, Partners, Efficiency, Teamwork
About the Company: We are Insider, a B2B SaaS company that drives growth for its clients around the world. We offer the #1 AI-native platform for Customer Experience and Marketin…
Type: Full-time
Solution Architect London
Skills & Focus: B2B SaaS, Customer Experience, AI-native, Onboarding, Problem Solvers, Strategic Thinkers, Implementation, Partners, Efficiency, Teamwork
About the Company: We are Insider, a B2B SaaS company that drives growth for its clients around the world. We offer the #1 AI-native platform for Customer Experience and Marketin…
Type: Full-time

On24

Customer Success Manager London
Skills & Focus: Customer Success, Client Engagement, Product Adoption, Project Management, Stakeholder Management, Data Analysis, Cross-functional Collaboration, Renewal Contracts, Operational Processes, Customer Satisfaction
About the Company: ON24 is a leading intelligent engagement platform that transforms how businesses communicate and engage with their audiences through digital experiences.
Type: Full-time
Benefits: Generous health and welfare plans, competitive salaries, retirement plans including 401(k) matching, equity compensatio…

Xero

Customer Success People Lead London
Skills & Focus: customer success, leadership, revenue generation, sales coaching, performance management, cross-functional collaboration, process improvement, team building, data-driven decision making, mentoring
About the Company: At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with…
Experience: 4+ years experience within Customer Success, Sales, or CX, with 2+ years leading or mentoring a team.
Type: Permanent
Benefits: Very generous paid leave, dedicated paid leave for wellbeing, Employee Assistance Program, private medical insurance, g…

Tuza

Product Lead London
Skills & Focus: product manager, fintech, onboarding, KYC, KYB, API integrations, customer demands, product strategy, product culture, high-quality product outcomes
About the Company: Tuza is building the technical infrastructure that enables to respond to rapidly changing payments landscape. We work with the majority of acquiring banks in t…
Experience: 2+ years
Salary: £70K – £95K
Type: Full time
Benefits: Generous equity linked to salary, unlimited holiday policy with a minimum of 24 days, £350 Airbnb credit, pension, crea…

Smartly

Agency Onboarding Manager London
Skills & Focus: onboarding, digital marketing, project management, customer success, agency, media, creative, performance, communication, training
About the Company: Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform sea…
Experience: 3+ years of experience within digital performance media
Type: Full-time

Floqast

Accounting Success Manager London
Skills & Focus: Accounting, Customer Satisfaction, Engagement, Customer Experience, Adoption, Post-Setup, Support, Success Management

Niq Digital Purchases

Customer Success Manager London
Skills & Focus: Customer Success, data analysis, SaaS platform, client management, e-commerce, market intelligence, client onboarding, product expertise, automations, workshops
About the Company: NIQ Digital Purchases (formerly Foxintelligence) provides data analytics and SaaS platforms for e-commerce insights.
Experience: 3 to 6 years in e-commerce or market intelligence

9fin

Client Onboarding & Implementation Manager - Private 9fin London
Skills & Focus: onboarding, client, support, platform, access, configuration, training, scaling, product, workflow
About the Company: 9fin is a financial technology company revolutionizing debt capital markets with proprietary technology delivering fast and comprehensive financial, credit, le…
Type: Full time

Wix

Enterprise Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Accounts, Onboarding Workshops, Product Inquiries, Business Reviews, Feature Engagement, Customer Health, Website Reviews, Growth Opportunities, Voice of the Customer
About the Company: Wix is a leading web development platform that enables businesses to create customized and professional websites with ease.
Experience: 5+ years in customer success or account management, preferably in a tech environment
Type: Full-time
Enterprise Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Accounts, Onboarding Workshops, Product Inquiries, Business Reviews, Feature Engagement, Customer Health, Website Reviews, Growth Opportunities, Voice of the Customer
About the Company: Wix is a leading web development platform that enables businesses to create customized and professional websites with ease.
Experience: 5+ years in customer success or account management, preferably in a tech environment
Type: Full-time
Enterprise Customer Success Manager London
Skills & Focus: Customer Success, Enterprise Accounts, Onboarding Workshops, Product Inquiries, Business Reviews, Feature Engagement, Customer Health, Website Reviews, Growth Opportunities, Voice of the Customer
About the Company: Wix is a leading web development platform that enables businesses to create customized and professional websites with ease.
Experience: 5+ years in customer success or account management, preferably in a tech environment
Type: Full-time

Hive Learning

Customer Success Manager London
Skills & Focus: Customer Success, sales enablement, client satisfaction, onboarding, relationship building, revenue growth, communication skills, data-driven, problem-solving, training
About the Company: Hive Learning is redefining the future of learning and sales enablement. Our platforms, Hive Learning and Hive Perform, empower businesses to upskill their tea…
Experience: 1-2 years
Type: Full-time
Benefits: Commitment to professional growth, supportive and inclusive environment, opportunity to connect with a network of start…

Bunch

Fund Operations Manager London
Skills & Focus: Fund Operations, Onboarding, Post-close operations, Customer satisfaction, Project management, Fund services, Stakeholder communication, Continuous improvement, Entity setup, Investor reporting
About the Company: bunch is an investment tech startup founded in Berlin in 2021. With a proven track record, bunch has garnered trust from leading fund managers and institutiona…
Experience: 3+ years
Type: Full-time
Benefits: Flexible hours, hybrid office setup, 28 days of vacation per year plus public holidays, a competitive compensation pack…

Yext

Customer Success Manager (CSM) London
Skills & Focus: Customer Success, Customer Satisfaction, Digital Marketing, Data Analysis, Upsell Opportunities, Retention Goals, Subscription GTM, Project Management, Interpersonal Skills, Challenger Sales Methodology
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands …
Experience: A minimum of 2 years of experience in a customer-facing role (for example, in BDR, Customer Service/Support, Sales, or CSM) with a proven track record of managing enterprise-level customers.

Box

Scaled Customer Success Manager, German Speaker London
Skills & Focus: customer success, customer relationships, user adoption, business value, customer retention, onboarding, engagement strategies, churn risk, Salesforce, data-driven
About the Company: Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, …
Experience: Some experience supporting customers in customer success / account management / customer marketing at scale
Benefits: Box Benefits package includes pension, medical and dental coverage. We have a robust wellness program including 25 days…

Choco

Customer Success Associate London
Skills & Focus: Customer Success, implementation, vendor, onboarding, training, troubleshooting, data handling, communication, team player, service delivery
About the Company: Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-foc…
Experience: 1+ years of experience in customer support, account management, or a similar role
Type: Full time

Kriya

Founder Associate London
Skills & Focus: commercial projects, product-focused, customer relationships, stakeholders, problem-solving, cross-functional teams, data analysis, project leadership, communication skills, work ethic
About the Company: Kriya's suite of financial tools keeps business flowing brilliantly by providing frictionless access to payments, credit and working capital through seamless i…
Experience: 2–3 years

Fospha

Graduate Programme - Customer Success London
Skills & Focus: Customer Success, Client Retention, Onboarding, Product Adoption, Interpersonal Relationships, Data Interpretation, Business Storytelling, Account Management, Market Research, Gen AI
About the Company: Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over 10 years, we've been pioneering privacy-safe, full-f…
Salary: 30k base + a competitive commission scheme
Type: Full-time
Benefits: Flexible Benefits including Private Medical and Dental, Gym Subsidiaries, Life Assurance, Pension scheme etc. 25 days o…

Hawk

Customer Success Manager London
Skills & Focus: customer success, B2B enterprise software, SaaS, digital payments, customer retention, C-suite, communication skills, cross-sells, NPS, AML
About the Company: Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerf…
Experience: 3+ years of experience in customer-facing roles within B2B enterprise software.
Type: Full time

Ophelos

Customer Operations Coordinator London
Skills & Focus: Customer Operations, market rollouts, operational excellence, training, localisation, automation, responsive service, system improvements, cross-functional projects, SaaS tools
About the Company: Ophelos is a pioneering company with an AI-native collections platform, helping individuals and businesses address debt issues empathetically. Since launching …
Salary: £28,000 - £30,000 GBP
Type: Full-time
Benefits: Private healthcare, L&D budget, work from home allowance, cashback on health costs, holidays, flexible public holidays,…

Brightflag

Customer Success Manager London
Skills & Focus: Customer Success Manager, high-touch relationships, SaaS company, trusted advisor, business objectives, data insights, product expert, Executive Business Reviews, blockers to client success, health checks
About the Company: One of the fastest-growing tech startups in the legal world, on a mission to transform legal operations with patented AI-powered software and a best-in-class C…
Experience: 3-5 years in a CSM role at a SaaS company
Salary: £103,750 OTE
Type: Full-time
Benefits: 25 days PTO + 4 company ‘Reset’ days, comprehensive health insurance, learning subsidy, flexible work location and patt…

Encord

Customer Success Manager London
Skills & Focus: Customer Success, Enterprise customers, Communication, Internal collaboration, Technical acumen, Customer relationships, Consultative skills, Product knowledge, Revenue Retention, Growth opportunities
About the Company: Encord is building the AI infrastructure of the future, focusing on improving data quality for AI applications. The company is a team of 60, backed by leading …
Experience: Extensive customer-facing experience, especially with Enterprise customers.
Salary: Competitive salary, commission, and equity
Type: Full-time
Benefits: 25 days annual leave + public holidays, annual learning budget, company lunches twice a week, monthly socials, bi-annua…
Customer Success Manager London
Skills & Focus: Customer Success, Enterprise customers, Communication, Internal collaboration, Technical acumen, Customer relationships, Consultative skills, Product knowledge, Revenue Retention, Growth opportunities
About the Company: Encord is building the AI infrastructure of the future, focusing on improving data quality for AI applications. The company is a team of 60, backed by leading …
Experience: Extensive customer-facing experience, especially with Enterprise customers.
Salary: Competitive salary, commission, and equity
Type: Full-time
Benefits: 25 days annual leave + public holidays, annual learning budget, company lunches twice a week, monthly socials, bi-annua…

Palo Alto Networks

Customer Success Engineering Manager London
Skills & Focus: Customer Success, Engineering, Management, Performance Metrics, Customer Engagement, Implementation, Technical Training, Team Leadership, Customer Relationships, Operations
About the Company: Palo Alto Networks is a global cybersecurity leader known for its award-winning SASE portfolio.

Winnow

Customer Success Manager London
Skills & Focus: customer success, food waste, implementation, client onboarding, project management, KPI management, consultative approach, data analysis, relationship building, multinational organization
About the Company: Winnow helps the hospitality industry prevent food waste through internet of things tools in the kitchen. Founded in London in 2013, the company aims to reduce…
Experience: Client Success / Delivery or Project Management / Account Management / Consultancy experience
Type: Full-time

Airtable

Scaled Customer Success Manager London
Skills & Focus: customer success, client management, B2B SaaS, onboarding, adoption, retention, expansion, stakeholder management, customer engagement, value documentation
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Experience: 4+ years of direct client management experience
Benefits: In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered a…

8x8, Inc.

Business Analysis Manager London
Skills & Focus: Salesforce, PRM, Customer Experience, Experience Cloud, partner onboarding, billing, data analysis, Agile, Scrum, collaboration
About the Company: 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry…
Experience: 10+ years of hands-on experience with Salesforce Sales Cloud, CPQ, and Experience Cloud.
Type: Full-time
Benefits: Competitive compensation and benefits package.

Braze

Customer Success Manager London
Skills & Focus: Customer Success, Product Adoption, Business Processes, SaaS, Marketing Automation, APIs, Client Engagement, Team Collaboration, Account Management, Customer Experience
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Benefits: Braze offers benefits such as competitive compensation, retirement plans, flexible paid time off, comprehensive medical…

Axion Ray

Senior Customer Success Manager London
Skills & Focus: Customer Success, Technical Implementation, Project Management, Data Integration, User Enablement, ROI, Account Management, Training Sessions, Software Configuration, Stakeholder Engagement
About the Company: Axion Ray’s mission is to improve the quality and safety of innovative, engineered products - airplanes, electric vehicles, medical devices, home appliances, c…
Experience: 4+ years of experience in technical implementation, customer success, or enterprise software consulting.
Type: Full time

Onetrust

Senior Customer Success Manager London
Skills & Focus: customer success, SaaS, data governance, stakeholder management, customer engagement, adoption metrics, risk management, communication skills, cross-department collaboration, portfolio management
About the Company: OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, auto…
Experience: 5-6+ years in a client-facing role within a CSM, professional services, or technical consulting capacity.
Type: Full-time
Benefits: comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retireme…

Orgvue

Customer Success Manager London
Skills & Focus: Customer Success Management, account management, business objectives, value, stakeholder management, data driven, analytical skills, communication, process documentation, workforce analytics
About the Company: Orgvue is an organizational design and planning platform that empowers successful workforce transformation at scale by connecting strategy to structure and the…
Experience: Previous Customer Success, Account Management, HR Business or Consulting experience
Benefits: Hybrid working - 2 days a week in the London office, Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing w…

Writer

Strategic Customer Success Manager London
Skills & Focus: customer success, Fortune 50-100, account management, product adoption, retention, stakeholder relationships, negotiation, project management, change management, data analysis
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises, recognized by Forbes as one of the top 50 co…
Experience: 7+ years in a CSM role focused on Fortune 50-100 accounts
Type: Full-time
Benefits: Generous PTO, medical/dental/vision coverage, paid parental leave, fertility support, early-detection cancer testing, f…

Launchdarkly

Senior Customer Success Manager - EMEA London
Skills & Focus: Customer Success, Account Management, Onboarding, Customer Adoption, Risk Mitigation, Technical Guidance, Sales Acumen, Project Management, DevOps, Digital Transformation
About the Company: LaunchDarkly helps developers innovate faster while protecting them with a safety valve to instantly rewind when things go wrong. Its platform enables targeted…
Experience: 5+ years in a customer-facing role, ideally in account management, customer/partner success, or onboarding/implementation with a track record of exceeding targets.

Informagroupplc

Customer Success Executive London
Skills & Focus: Customer Success, Client Relationships, Account Management, Onboarding, Upsell, Cross-sell, Engagement, Data Recording, Workshops, Customer Retention

Palantir

Global Benefits Specialist London
Skills & Focus: benefit administration, employee support, data-driven decisions, customer service, onboarding, vendor management, process improvement, employee experience, attention to detail, critical thinking
About the Company: Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empo…
Global Benefits Specialist London
Skills & Focus: benefit administration, employee support, data-driven decisions, customer service, onboarding, vendor management, process improvement, employee experience, attention to detail, critical thinking
About the Company: Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empo…

Project A Services Gmbh & Co. Kg

Head of Delivery London
Skills & Focus: customer onboarding, team leadership, customer experience, support processes, customer success, data fluency, stakeholder relationships, communication skills, onboarding journeys, performance reviews
About the Company: Our client is at the forefront of building a global sales, marketing and distribution system for the flexible workspace industry.
Experience: Proven experience in leading customer service or support teams in a fast growth tech or digital media environment.
Benefits: Competitive salary and equity package, Investment in training, Support for home working setup, Proven management and le…

Sidetrade

Sales Enablement Manager London
Skills & Focus: sales enablement, training programs, customer satisfaction, comprehensive sales enablement program, Sales Leadership, New Sales onboarding, KPIs, sales readiness, Learning Management System, Fintech
About the Company: Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform …
Experience: Proven work experience in sales enablement/training, ideally in the Fintech space.
Type: Full-time
Benefits: Comprehensive sales training, coaching, assets, and mentorship. Collaboration with Regional Sales Managers and Customer…
Sales Enablement Manager London
Skills & Focus: sales enablement, training programs, customer satisfaction, comprehensive sales enablement program, Sales Leadership, New Sales onboarding, KPIs, sales readiness, Learning Management System, Fintech
About the Company: Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform …
Experience: Proven work experience in sales enablement/training, ideally in the Fintech space.
Type: Full-time
Benefits: Comprehensive sales training, coaching, assets, and mentorship. Collaboration with Regional Sales Managers and Customer…

Palo Alto Networks

Customer Success Manager London
Skills & Focus: Customer Success, Cybersecurity, SaaS, Security Integrations, Product Adoption, Network Security, Customer Relationships, Security Best Practices, Risk Management, Product Roadmap
About the Company: Leader in cybersecurity solutions, providing network security, cloud security, and advanced threat protection.

Raft

Customer Implementation Manager London
Skills & Focus: implementation, project management, SaaS, Freight Forwarding, stakeholders, business judgment, continuous improvement, communication, Logistics, Supply Chain
About the Company: Raft is the intelligent logistics platform that’s rewriting the technology playbook for freight forwarders and customs brokers in the automation era. A dynamic…
Experience: Significant experience in implementation and/or project management with software projects within a Software as a Service (SaaS) environment.
Benefits: Work in a modern Product-led company, exposure to global stakeholders, opportunities for professional and personal grow…

T&Pm

Global Customer Success Director - Job Share (Part-Time) London
Skills & Focus: Customer Success, Project Management, Stakeholder Communication, Feedback Collection, Training Development, Process Simplification, User Empathy, Data Distribution, Product Support, Community Building
About the Company: One of the world’s leading full service creative and media agencies, connecting talent and tech to drive growth for brands.
Type: Part-Time

Blueoptima

Director of Customer Success London
Skills & Focus: Customer Success, Retention, Account Management, Customer Satisfaction, Upsell, Cross-sell, Customer Growth, Team Development, Operational Improvement, Customer Onboarding

T&Pm

Global Customer Success Director - Job Share London
Skills & Focus: Customer Success, Project Management, Feedback Collection, Training Materials, Stakeholder Communication, Product Launch, User Empathy, Data Management, Community Building, Cross-Functional Collaboration
About the Company: T&Pm is one of the world’s leading full service creative and media agencies, connecting talent and tech to drive growth for brands. Backed by WPP and GroupM an…
Type: Part-time

Diligent

Lead Client Success Advisor London
Skills & Focus: client retention, customer success, GRC products, strategic account plans, solution lead, business objectives, adoption, implementation, stakeholder engagement, industry trends
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million…
Experience: Minimum of 12 years of experience in a client-facing role within the legal, audit, risk, or compliance industry
Benefits: Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, …

Productboard

Customer Success Manager London
Skills & Focus: customer success, strategic change, value outcomes, cross-functional collaboration, data analysis, customer relationships, renewal target, risk management, project management, SaaS experience
About the Company: Productboard exists to help the best product minds out there make products that matter, together. We believe we all deserve to live in a world filled with extr…
Experience: At least 5 years in a customer success management role or equivalent skills; including managing a book of business made of large Enterprise customers spanning multi-department implementations.
Benefits: Stock options, MacBook, Budget for online courses, books, and conferences, 5 weeks of vacation + sick days, 1 Volunteer…

Vimeo

Implementation Manager London
Skills & Focus: onboarding, implementation, client management, project management, technical support, enterprise clients, collaboration, problem solving, live streaming, SaaS
About the Company: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and …
Experience: 2+ years project/program management, enterprise technical support or account/customer success management background

Watershed

Customer Success Manager London
Skills & Focus: Customer Success Manager, SaaS, Enterprise Customers, EMEA market, climate journey, carbon footprint, product management, communication skills, relationship building, project management
About the Company: Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG…
Experience: relevant CSM experience, in a SaaS organisation working with Enterprise Customers; Proven success working within the EMEA market; track record of success building relationships at an executive level
Customer Success Manager London
Skills & Focus: Customer Success Manager, SaaS, Enterprise Customers, EMEA market, climate journey, carbon footprint, product management, communication skills, relationship building, project management
About the Company: Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG…
Experience: relevant CSM experience, in a SaaS organisation working with Enterprise Customers; Proven success working within the EMEA market; track record of success building relationships at an executive level
Customer Success Manager London
Skills & Focus: Customer Success Manager, SaaS, Enterprise Customers, EMEA market, climate journey, carbon footprint, product management, communication skills, relationship building, project management
About the Company: Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG…
Experience: relevant CSM experience, in a SaaS organisation working with Enterprise Customers; Proven success working within the EMEA market; track record of success building relationships at an executive level

Multiverse

Project Manager - Apprenticeship Programs London
Skills & Focus: apprenticeship programs, project management, stakeholder engagement, data analysis, process improvement, customer success, collaborative settings, risk management, operational efficiency, customer-centric mindset
About the Company: Multiverse is on a mission to provide equitable access to economic opportunity for everyone by closing critical skill gaps through innovative apprenticeships t…
Experience: Significant experience in project management and building strong relationships with stakeholders
Type: Full-time
Benefits: 27 days holiday plus additional time off, private medical insurance, gym membership, hybrid work options, team socials
Project Manager - Apprenticeship Programs London
Skills & Focus: apprenticeship programs, project management, stakeholder engagement, data analysis, process improvement, customer success, collaborative settings, risk management, operational efficiency, customer-centric mindset
About the Company: Multiverse is on a mission to provide equitable access to economic opportunity for everyone by closing critical skill gaps through innovative apprenticeships t…
Experience: Significant experience in project management and building strong relationships with stakeholders
Type: Full-time
Benefits: 27 days holiday plus additional time off, private medical insurance, gym membership, hybrid work options, team socials

Hokodo

Senior Customer Success Manager London
Skills & Focus: Customer Success, Onboarding, Product Adoption, Revenue Growth, Strategic Consulting, Account Management, Business Reviews, Client Relationships, Stakeholder Engagement, Data-Driven
About the Company: Hokodo is working to modernize B2B payments with a focus on a Buy Now, Pay Later solution that enables merchants to offer credit to their business customers. T…
Experience: 5+ years in Customer Success, Account Management, or Strategic Consulting
Type: Full-time
Benefits: Share Options, Holiday entitlement (25 days + bank holidays), Learning and Development budget, Globetrotter travel poli…

Intercom

Strategic Customer Success Manager London
Skills & Focus: customer success, account management, SaaS, adoption strategies, C-level engagement, value realization, customer journey, growth opportunities, trust advisor, AI products
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 8+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
Type: Full-time
Benefits: Competitive salary and equity, paid time off, health and dental insurance, pension scheme, and other employee perks.

Duffel

Customer Success Manager London
Skills & Focus: customer success, customer satisfaction, software technology, data analysis, business reviews, relationship management, cross-functional teams, communication skills, project management, travel technology
About the Company: Duffel is rebuilding the infrastructure that underpins the travel industry, simplifying systems and building the tools that will make the future of travel effo…
Experience: 5+ years
Type: Full-time

Zeotap

Implementation Engineer London
Skills & Focus: Implementation Engineer, customer data platform, CDP, data privacy, SaaS, integration, technical requirements, account transition, customer systems, product development
About the Company: Zeotap started with a mission to provide high-quality data to marketers and has evolved to help brands create personalized, multi-channel experiences with a fo…
Type: Full-time
Implementation Engineer London
Skills & Focus: Implementation Engineer, customer data platform, CDP, data privacy, SaaS, integration, technical requirements, account transition, customer systems, product development
About the Company: Zeotap started with a mission to provide high-quality data to marketers and has evolved to help brands create personalized, multi-channel experiences with a fo…
Type: Full-time

Engine By Starling

Core Banking Specialist London
Skills & Focus: Core Banking, Product Management, Finance, SaaS, Client Interaction, Engineering Collaboration, Product Strategy, Solution Design, Market Analysis, User Training
About the Company: Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, enabling financial institutions to benefit fr…
Type: Hybrid
Benefits: 33 days holiday, extra day for birthday, increased annual leave with service, life insurance, private medical insurance…

Ometria

Integrations Team Lead/ Manager London
Skills & Focus: integrations, customer data, API consumption, event-driven architecture, technical leadership, team building, project execution, problem-solving, communication, customer orientation
About the Company: Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and l…
Benefits: 30 days holiday + 1 day on your birthday (plus bank holidays), Health Insurance (Bupa), Mental Health Support (Spill, C…

Uipath

Customer Success Director London
Skills & Focus: customer success, automation, post-sales, adoption strategy, value delivery, client engagement, relationship management, technical expertise, innovation, team collaboration
About the Company: UiPath is a provider of enterprise automation software designed to help organizations automate business processes.
Type: Full-time

Blink

Implementation Associate London
Skills & Focus: implementation, enterprise SaaS, project management, customer onboarding, stakeholder communication, software deployment, training, discussions, project lifecycle, collaboration
About the Company: A high-growth, mission-driven tech company transforming the future of work.
Salary: £40,000 - £45,000 + equity + benefits
Type: Full-time
Benefits: Private healthcare, Ride2Work, pension scheme, 25 days off, learning & development focus, mentorship options

Oaknorth

Client Onboarding – Senior Associate London
Skills & Focus: Client Onboarding, AML, CDD, KYC, Banking, Commercial Lending, Risk Management, Customer Experience, Team Environment, Process Improvement
About the Company: Since 2015, OakNorth has backed entrepreneurs with over £12.5bn in funding, helping create 56,000+ jobs and 34,000 + new homes across the UK and US. They are d…
Experience: minimum of 5 years’ experience in the financial services sector (ideally in commercial lending or banking)
Type: Full-time
Benefits: Equity, 25 days holiday, Personalized benefits, Subsidised Private Medical Insurance with Bupa, Enhanced maternity and …

Omnea

Solutions & Implementation Lead London
Skills & Focus: SaaS, customer success, implementation, procurement, tech-savvy, stakeholder management, project management, client-facing, operations, product expert
About the Company: Omnea’s platform handles the entire purchasing process, giving employees an easy place to make requests, managing necessary approvals, and automating renewals …
Experience: 4-6 years
Salary: £65K – £85K
Type: Full time

Uncountable

Customer Success Manager London
Skills & Focus: Customer Success, B2B SaaS, Implementation, Communication, Problem Solving, Training, Data Management, Excel, User Experience, Technical Concepts
Experience: 1+ years of experience in Implementation or Customer Success for B2B SaaS products

Canva

Field Solutions Lead London
Skills & Focus: Technical Teams, Customer Success, Scalability, Efficiency, Cross-functional Collaboration, Strategic Leadership, Customer Feedback, Standardize Processes, Mentorship, Team Development
About the Company: Canva is a graphic design platform that allows users to create a variety of visual content using an easy-to-use online interface.
Experience: Proven track record of leadership in technical services roles within a B2B technology company.
Benefits: Equity packages, inclusive parental leave policy, annual Vibe & Thrive allowance, flexible leave options.