Last updated: 2025-05-22

31 Technical And Product Support jobs in Chicago.

Hiring now: B2B Customer Support Spec @ Shorr Pack, Technical Support Engr @ Intercom, Mgr Customer Exp Beverage @ Green Thum, Technical Support Engr @ Adyen, Sr Prod Support Analyst G @ 8451, Defect Reproduction Exper @ Filevine, Platform Support Analyst @ The Trade , Trade Support Engr @ Drw, Prod Support Lead @ Beyond Fin, Technical Support Analyst @ Fidessa Pa.Explore more at at kaamvaam.com

🔥 Skills

SQL (8) troubleshooting (8) technical support (7) problem-solving (7) communication skills (7) training (4) API (4) data analysis (4) customer satisfaction (4) Troubleshooting (4)

📍 Locations

Chicago (25) Schaumburg (3) Aurora (1) Elmhurst (1) Morton Grove (1)
🔍 Go to full job search

Shorr Packaging Corporation

B2B Customer Support Specialist Aurora
Skills & Focus: Customer Support, B2B, Problem Resolution, CRM, Customer Experience, Sales Support, Inventory Management, Time Management, Cross-Functional Collaboration, ERP
About the Company: Together, We Own it! Shorr Packaging provides a positive brand experience for existing and potential customers as a key liaison between Shorr and our valued cu…
Experience: 2 years of previous work experience in a Business to Business customer support related role
Salary: $24 - $28/hour plus targeted bonus
Type: Full-time
Benefits: Employee Stock Ownership Plan (ESOP), Comprehensive Employee Benefits, Competitive hourly rate plus targeted annual bon…

Intercom

Technical Support Engineer Chicago
Skills & Focus: technical support, web development, customer communication, problem-solving, REST API, debugging, KPI, HTML, Javascript, customer experience
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 1-2 years of technical support experience
Salary: 83,000 - 96,000
Type: Hybrid
Benefits: Competitive salary, comprehensive medical, dental, and vision coverage, flexible paid time off policy, paid parental le…

Green Thumb

Manager, Customer Experience - Beverage Chicago
Skills & Focus: customer experience, DTC, support infrastructure, feedback analysis, service KPIs, loyalty strategies, cross-functional collaboration, helpdesk, training, consumer experiences
Experience: 5+ years in DTC customer service or CX roles; startup or CPG preferred
Salary: $90,000 - $115,000

Adyen

Technical Support Engineer Chicago
Skills & Focus: merchant support, API, integration, customer service, problem-solving, SQL, HTML, JavaScript, PHP, Java
About the Company: Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft.
Salary: $80,000 - $110,000
Type: Full-time

84.51°

SR Product Support Analyst (G2) Chicago
Skills & Focus: end-user support, helpdesk management, SQL, data issues, product applications, data flows, problem solving, retail data, customer service, data quality
About the Company: 84.51° is a retail data science, insights and media company focusing on personalized consumer experiences using retail data and analytics.
Experience: 3+ years in systems management or related field
Salary: $67,000 – $181,250 USD
Benefits: Health, Wealth, Happiness: Medical, dental, vision, 401(k), HSA, insurance options, hybrid work environment, paid time …

Filevine

Defect Reproduction Expert Chicago
Skills & Focus: defect reproduction, technical problem-solving, customer support, product knowledge, issue remediation, communication skills, Excel, SQL, API, Low-code
About the Company: Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professiona…
Experience: 2+ years of Excel/SQL/API or equivalent experience; 2+ years Low-code/Declarative development experience or equivalent experience
Salary: $65,000 - $70,000
Type: Full-time
Benefits: Medical, Dental, & Vision Insurance (for full-time employees), Competitive & Fair Pay, Maternity & Paternity leave (for…

The Trade Desk

Platform Support Analyst I Chicago
Skills & Focus: application support, technical issues, SQL, troubleshooting, support-related tools, problem-solving, data analysis, communication skills, ticketing system, training
About the Company: The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising.
Experience: 4+ years relevant work experience as a technical support representative in a small or medium sized business
Salary: $48,200—$88,300 USD
Type: Full time
Benefits: Comprehensive healthcare, retirement benefits, short and long-term disability coverage, basic life insurance, well-bein…

Drw

Trade Support Engineer Chicago
Skills & Focus: technical support, Python, Bash, SQL, Linux, production support, troubleshooting, process automation, monitoring tools, communication skills
About the Company: DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets aro…
Experience: 3+ years working in the financial industry
Salary: $105,000 to $165,000
Benefits: comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with dis…

Filevine

Trainer Expert Team, Trainer Chicago
Skills & Focus: trainer, training experience, customer support, technical problem-solving, customer education, best practices, product knowledge, communication, curiosity, change management
About the Company: Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professiona…
Experience: 1-2 years of training experience or equivalent
Salary: $65,000 - $75,000 a year
Type: Full-time
Benefits: Medical, Dental, & Vision Insurance (for full-time employees), Competitive & Fair Pay, Maternity & paternity leave (for…

Beyond Finance

Product Support Lead Chicago
Skills & Focus: Product Support, CRM tools, cloud computing, databases, observability frameworks, APM tools, system monitoring, programming languages, AWS services, support quality assurance
About the Company: At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. T…
Experience: 8+ years of experience in production or frontline support roles.
Salary: $80,000 - $120,000 USD
Benefits: Considerable employer contributions for health, dental, and vision programs, Generous PTO, paid holidays, and paid pare…

The Trade Desk

Supervisor, Platform Support Chicago
Skills & Focus: queue management, technical issues, customer service, leadership, troubleshooting, data analysis, support team, SLA adherence, team training, mentorship
About the Company: The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising.
Experience: 4 - 6 years relevant work experience in Technical and/or Application Support. 2+ years of management/team lead or relevant informal management experience.
Salary: $58,300—$106,800 USD
Type: Full-time
Benefits: comprehensive healthcare (medical, dental, and vision), retirement benefits such as a 401k plan and company match, shor…

Fidessa (Part Of The Ion Group)

Technical Support Analyst Chicago
Skills & Focus: Technical Support, Equities, Derivatives, Client Support, Product Management, Software Defects, Service Restoration, Capacity Planning, Business Continuity Testing, Technical Application Support
About the Company: The Americas Technical Support team at Fidessa provides technical application support to equities and derivatives customers and forms part of ION Markets globa…
Experience: up to 3 years
Type: Full-time
Benefits: growth culture with career track opportunities

Baxter

Helion Sales Support Specialist Chicago
Skills & Focus: sales support, surgical integration, technical support, lead generation, customer satisfaction, clinical workflow, product adoption, training, product education, troubleshooting
About the Company: Baxter is a global medical products company that is deeply connected by a mission to save and sustain lives. For over 85 years, they have pioneered significant…
Experience: Previous sales experience preferred. Operating room experience preferred. Technical audio-visual experience a plus.
Salary: $72,000 to $99,000
Type: Full-time
Benefits: Comprehensive benefits package including healthcare insurance, 401K, paid time off, parental leave, employee assistance…

Synapticure

Support Specialist Chicago
Skills & Focus: support services, patients, caregivers, neurodegenerative diseases, clinical functions, administrative functions, communication, coordination, healthcare providers, tech-savvy
About the Company: Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support …

Braze

Escalation Management Role Chicago
Skills & Focus: escalation management, customer satisfaction, cross-functional collaboration, continuous improvement, data-driven, technical communication, problem-solving, SaaS infrastructure, process improvement, customer loyalty
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 10+ years of experience in escalation management, program management, operations, or technical support escalations
Salary: $117,400.00 - $143,500.00/year (OTE $130,400.00 - $159,400.00/year)
Type: Full-time
Benefits: Competitive compensation, equity grants, retirement plans, flexible paid time off, comprehensive medical benefits, fami…

Interactive Brokers Group, Inc.

Client Technical Support Chicago
Skills & Focus: client support, technical support, troubleshooting, Windows, macOS, software support, communication skills, support ticketing systems, adaptable, financial products
About the Company: Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. W…
Experience: 1+ years in a client-facing support role; 1+ years of experience working with Windows and Mac, software support, connectivity support
Salary: Competitive salary, annual performance-based bonus and stock grant
Type: Hybrid (3 days in the office / 2 days remote)
Benefits: Competitive salary, annual performance-based bonus and stock grant; Retirement plan 401(k) with a competitive company m…

Dv Trading

Trade Support Analyst Chicago
Skills & Focus: trading platforms, Linux environments, trade support, trading infrastructure, business initiatives, problem solving, on-boarding, automation, process improvement, TCP/IP and Multicast
About the Company: Founded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 350 people operating throughout No…
Experience: Experience in a trade support role
Salary: $100,000-$125,000 + discretionary bonus eligibility
Type: Full-time
Benefits: Discretionary bonus eligibility, Medical, dental, and vision insurance, HSA, FSA, and Dependent Care Options, Employer …

Stripe

Product Support Specialist Chicago
Skills & Focus: user interaction, SQL, API, technical support, data analysis, customer satisfaction, troubleshooting, cross-functional, process optimization, continuous improvement
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use…
Experience: 1+ years of experience in a customer-facing product support role
Technical Account Manager Chicago
Skills & Focus: client-facing, enterprise, API, SQL, technical troubleshooting, business-level conversations, project management, organizational skills, client relationship management, process friction
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 5+ years experience in enterprise level client-facing work

Intercom

Technical Support Engineer Chicago
Skills & Focus: Technical Support, Customer Experience, Troubleshooting, APIs, Web Development, Communication Skills, Problem Solving, Customer Focus, Efficiency, Key Performance Indicators
About the Company: Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Experience: 1-2 years of technical support experience.
Salary: 83,000 - 96,000
Type: Hybrid
Benefits: Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation revi…

Box

Customer/Product Support Specialist Chicago
Skills & Focus: Content Cloud, technical expert, product troubleshooting, customer-facing, SaaS, communication skills, ticketing systems, MS Office 365, mobile device management, problem-solving
About the Company: Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and le…
Experience: 2+ years experience in Customer/Product Support role
Salary: $48,000 — $61,000 USD
Type: Full-time
Benefits: healthcare benefits and additional Box Benefits + Perks

Reveal

Post-Sales Engineer Chicago
Skills & Focus: technical expertise, troubleshooting, customer onboarding, product deployment, CRM, customer satisfaction, product training, data analysis, upsell, cross-sell
Experience: 3-5 years

Doubleverify

Account Manager Chicago
Skills & Focus: Client Support, Platform Guidance, Issue Resolution, Troubleshooting, Cross-Functional Collaboration, Customer-Centric, SaaS, Ticketing Systems, Analytical Skills, Communication Skills
About the Company: DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and …
Experience: 2+ years in account management, customer support, or a similar client-facing role.

Stripe

Scaled Technical Account Manager Chicago
Skills & Focus: Technical Account Management, User Engagement, Operations, Data Analytics, SQL, Payments, Customer Advocacy, Portfolio Management, Collaboration, Technical Troubleshooting
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 2+ years of experience in operations or account management roles, preferably in payments, fintech, or a similarly fast-paced industry
Type: Full-time

Rocket Travel, Inc.

Technical Program Manager, Partner Support Chicago
Skills & Focus: Technical Program Manager, Partner Support, Incident Management, Cross-Functional Collaboration, Process Improvement, Documentation, Escalation Management, B2B Support, Release Management, Operational Excellence
About the Company: Rocket Travel by Agoda (RTA) is a subsidiary of Agoda, focused on delivering innovative travel solutions tailored to partners and customers worldwide. At RTA, …
Experience: 5+ years of experience in technical program management, escalation management, partner operations, or technical support roles (enterprise/B2B/SaaS preferred).
Salary: $115k to $145k
Type: Full-Time
Benefits: Competitive compensation and benefits package, flexible work arrangements, generous paid time off, retirement plan, med…

Contact Government Services, Llc

Litigation Support Technician Chicago
Skills & Focus: Litigation Support, Technical Assistance, Quality Assurance, Systems Security, Customer Support, Configuration, Installation, Troubleshooting, Database Management, Collaboration
About the Company: Contact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. CGS brings motivated, highly skilled…
Experience: Mid level
Type: Full Time
Benefits: - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter)…

Burroughs, Inc.

Sr. Technical Support Representative Elmhurst
Skills & Focus: technical support, troubleshooting, diagnosing, Automated Teller Machines, software support, repair, part ordering, communication skills, Microsoft Office, technical documentation
Experience: 5-10 years

Truck Centers, Inc.

Customer Support Manager Morton Grove
Skills & Focus: customer support, relationship building, technical support, service inquiries, problem-solving, warranty expertise, customer engagement, market reach, communication skills, team collaboration
About the Company: Truck Centers, Inc. is seeking a Customer Support Manager to join our team in Morton, IL.
Type: Full-time

Paylocity

Lead Support Schaumburg
Skills & Focus: Leadership, Client support, Payroll systems, Team management, Training, Mentoring, Problem-solving, Performance management, Employee development, Communication
About the Company: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce.
Experience: 2+ years' experience in Payroll/HR Industry, 2+ years' experience in technical/problem-solving client facing role
Salary: $59,600 - $85,100 /yr
Type: Full-time
Benefits: medical, dental, vision, life, disability, and a 401(k) match
Lead Support Schaumburg
Skills & Focus: Benefits Support Team Lead, operation management, client issues, team leadership, training, coaching, problem-solving, performance management, supervisory experience, payroll systems
About the Company: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The comp…
Experience: 2+ years' experience in Payroll/HR Industry required; 2+ years' experience in technical/problem-solving client facing role required
Salary: $59,600 - $85,100 /yr
Type: Full-time
Benefits: Medical, dental, vision, life, disability, 401(k) match
Support Specialist I Schaumburg
Skills & Focus: Customer Service, Technical Support, Client Requests, Problem Solving, Data Gathering, Interdepartmental Collaboration, Microsoft Office, Client Needs, Troubleshooting, High-Volume Requests
About the Company: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering a comprehensive platform for the modern workforce. They devel…
Experience: 1+ years demonstrated Client/Customer Service experience
Salary: $20 - $21.50/hr
Type: In-office