Last updated: 2025-05-22

38 It Support And Service Desk jobs in Chicago.

Hiring now: Service Desk Analyst @ Sunsource, Sr User Support Spec @ Contact Go, Technical Support Intern @ Shipbob, Platform Support Analyst @ The Trade , Technical Support Lead @ Jet Suppor, Systems Engr @ Nbcunivers, Managed It Help Desk Tier @ Dex Imagin, It Infrastructure Engr @ Belden, It Helpdesk Graduate Inte @ Technexus , Technical Ops Position @ Interactiv.Explore more at at kaamvaam.com

🔥 Skills

troubleshooting (14) customer service (11) Technical Support (9) technical support (9) documentation (6) software (5) problem-solving (5) Documentation (5) IT support (5) Troubleshooting (5)

📍 Locations

Chicago (25) Naperville (3) Addison (2) Des Plaines (2) Elmhurst (1) Glenview (1) Hanover Park (1) Lisle (1) Roselle (1) Schaumburg (1)
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Sunsource

Service Desk Analyst Addison
Skills & Focus: Service Desk, incident management, service requests, active directory, O365 environment, CRM applications, ERP platforms, self-service portal, problem solving, customer focused
About the Company: SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution …
Service Desk Analyst Addison
Skills & Focus: incident management, service requests, customer focus, problem solving, communication, hardware, software, applications, active directory, knowledge base
About the Company: SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America's leading value-add industrial distribution …

Contact Government Services, Llc

Sr. User Support Specialist Chicago
Skills & Focus: IT systems, user support, trouble tickets, training, monitoring, diagnosing, hardware, software, communication, customer service
About the Company: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources.
Experience: Mid Entry Level
Salary: $75,965 - $109,728 a year
Type: Full-Time
Benefits: Health, Dental, and Vision; Life Insurance; 401k; Flexible Spending Account (Health, Dependent Care, and Commuter); Pai…

Shipbob

Technical Support Intern Chicago
Skills & Focus: Technical Support, audio-visual systems, Windows support, Apple computers, network issues, IT infrastructure, end user computing, Knowledge Base, asset inventory, problem solving
Salary: $20.25/hr - $23.00/hr

The Trade Desk

Platform Support Analyst I Chicago
Skills & Focus: application support, technical issues, SQL, troubleshooting, support-related tools, problem-solving, data analysis, communication skills, ticketing system, training
About the Company: The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising.
Experience: 4+ years relevant work experience as a technical support representative in a small or medium sized business
Salary: $48,200—$88,300 USD
Type: Full time
Benefits: Comprehensive healthcare, retirement benefits, short and long-term disability coverage, basic life insurance, well-bein…

Contact Government Services, Llc

Senior Help Desk Technician Chicago
Skills & Focus: Help Desk, Technical Support, ITIL, User Account Administration, Software Installation, End-User Training, Documentation, Remote User Support, Incident Management, IT Inventory Management
About the Company: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources.…
Experience: One year or more Adobe Connect or related online meeting center set-up experience.
Salary: $84,000 - $108,000 a year
Type: Full Time
Benefits: Health, Dental, and Vision; Life Insurance; 401k; Flexible Spending Account (Health, Dependent Care, and Commuter); Pai…
Palantir Field Service Representative Chicago
Skills & Focus: Palantir, Field Service, Government, Technical, Training, Support, Troubleshoot, Help Desk, Gotham, Experience
About the Company: CGS is seeking a skilled Palantir Field Service Representative to join our team. CGS brings motivated, highly skilled, and creative people together to solve th…
Experience: Prior experience with Palantir Gotham required.
Salary: $75,000 - $150,000 a year
Type: Full-Time
Benefits: Health, Dental, and Vision, Life Insurance, 401k, Flexible Spending Account (Health, Dependent Care, and Commuter), Pai…

Jet Support Services, Inc.

Technical Support Lead Chicago
Skills & Focus: technical support, desktop support, end user computing, conference room A/V, software applications, customer service, communication skills, analytical skills, troubleshooting, project work
About the Company: For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and fi…

Nbcuniversal

Systems Engineer Chicago
Skills & Focus: Systems Engineering, Media Production, Technical Support, Cyber Security, Incident Response, Documentation, Workflow Solutions, Reliability, Administration, Customer Communication
About the Company: NBCUniversal is a leading global media and entertainment company.
Type: Full-time

The Trade Desk

Supervisor, Platform Support Chicago
Skills & Focus: queue management, technical issues, customer service, leadership, troubleshooting, data analysis, support team, SLA adherence, team training, mentorship
About the Company: The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising.
Experience: 4 - 6 years relevant work experience in Technical and/or Application Support. 2+ years of management/team lead or relevant informal management experience.
Salary: $58,300—$106,800 USD
Type: Full-time
Benefits: comprehensive healthcare (medical, dental, and vision), retirement benefits such as a 401k plan and company match, shor…

Contact Government Services, Llc

Sr. Virtual Desktop Infrastructure (VDI) Engineer Chicago
Skills & Focus: Virtual Desktop Infrastructure, VMware ThinApp, incident support, system engineering, VMware Horizon View, PowerShell, system designs, disaster recovery, government innovation, ITIL certification
About the Company: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources.…
Experience: 4+ years
Salary: $168,480 - $243,360 a year
Type: Full-time
Benefits: Health, Dental, and Vision, Life Insurance, 401k, Flexible Spending Account (Health, Dependent Care, and Commuter), Pai…

Dex Imaging

Managed IT Help Desk Tier 1 Chicago
Skills & Focus: IT support, Managed IT Services, Microsoft desktops, Active Directory, Group Policy, Microsoft Office, Microsoft 365, PSA ticketing system, RMM tools, CompTIA A+
About the Company: DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nati…
Experience: 1-3 years
Type: Full-time

Belden, Inc

IT Infrastructure Engineer Chicago
Skills & Focus: IT Infrastructure, Collaboration Services, Microsoft 365, Video Conferencing, Customer Support, Technical Support, Problem-solving, Analytical skills, PowerShell, Collaboration projects
About the Company: Belden is a global leader in providing connectivity and transmission solutions for various industries.
Experience: Minimum of 8 years IT experience with collaboration solutions.

Technexus Venture Collaborative

IT Helpdesk - Graduate intern Chicago
Skills & Focus: IT support, network operations, help desk, troubleshooting, user account management, audio network, software, data backup, IT processes, problem-solving
About the Company: TeamWorking is Chicago's Tech-Focused Coworking Space. Established in 2007, our innovative tech-focused community has grown to more than 750 alumni. We current…
Experience: Currently enrolled in a graduate program in Information Technology, Computer Science, or a related field.
Salary: $20 - $25 an hour
Type: Part-time

Interactive Brokers Group, Inc.

Technical Operations Position Chicago
Skills & Focus: technical support, brokerage systems, monitor applications, troubleshoot issues, process monitoring tools, Linux operating systems, trade support, communication skills, analysis and problem-solving, scripting languages
About the Company: Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. W…
Experience: Experience working with Linux operating systems; strong communication skills; ability to analyze and solve problems promptly in a fast-paced environment.
Type: Hybrid

Mcdonald's Corporation

Specialist, Technology Support Chicago
Skills & Focus: end-user support, hardware, software, Microsoft 365, IT support, troubleshooting, customer service, technical support, serviceNow, employee experience
About the Company: McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. We are innova…
Experience: At least 2 years of experience in end user services and support
Salary: $65,820.00 - $82,280.00 per year
Type: Full-time
Benefits: Health and welfare benefits, 401(k), adoption assistance, educational assistance, flexible work policies, paid time off…

Super Micro Computer

Service Engineer Chicago
Skills & Focus: Service Engineer, technical support, troubleshooting, customer satisfaction, preventive maintenance, repair cycles, field engineering, server systems, enterprise environment, technical communication
About the Company: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyp…
Experience: Minimum of 1 year experience in field support servicing complex X86 systems and parts preferred
Salary: $70,000 - $100,000
Benefits: In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as pa…

Geneva Trading

Part-time System Support Analyst Chicago
Skills & Focus: desktop support, troubleshooting, Windows PCs, hardware issues, user account management, audio-video support, scripting, monitoring tools, documentation, customer satisfaction
About the Company: Founded in 1999, Geneva Trading is a premier global principal trading firm with strategically located offices in Chicago, Dublin, and London. Our relentless fo…
Experience: 1+ year working with computer hardware, GPUs, Memory, CPU, etc.
Type: Part-time

Beyond Finance

IT Support Lead Chicago
Skills & Focus: IT support, Tier 1 operations, metrics, customer relationship management, ServiceNow, troubleshooting, backlog management, SLA compliance, quality control, documentation
About the Company: At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. T…
Benefits: Considerable employer contributions for health, dental, and vision programs, Generous PTO, paid holidays, and paid pare…

Green Thumb Industries

Associate IT Operations Engineer Chicago
Skills & Focus: technical support, troubleshooting, hardware issues, software issues, network troubleshooting, user onboarding, client sites, communication skills, customer service, IT equipment
Experience: Associate degree in IT or advanced service desk experience (3+ years)
Salary: $65,000 - $75,000 USD
Type: Full-time

Harrison Street

Service Desk Engineer Chicago
Skills & Focus: Service Desk, Level 2 support, technical issues, customer interactions, troubleshooting, guidance, Help Desk, systems testing, process updates, operational needs
About the Company: Harrison Street is a leading investment management firm exclusively focused on alternative real assets. Headquartered in Chicago and London with offices throug…

Mergeworld

TechOps Support Specialist Chicago
Skills & Focus: Technical Support, MacOS, Windows, Troubleshooting, IT Support, Hardware Setup, IT Asset Management, Customer Service, Documentation, ITSM
Experience: 1-3 years of relevant support experience
Salary: $51,700 - $62,050
Type: Full-time
Benefits: Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Paid Time Off & Holidays, many others

Amount

Production Support Engineer Chicago
Skills & Focus: incident management, SQL, technical support, problem-solving, stakeholder communication, service level agreements, postmortem analysis, metrics compilation, runbooks creation, ITIL concepts
About the Company: Amount provides a unified digital origination and decisioning platform that helps financial institutions meet the moment. Designed to scale with banks and cred…
Experience: 2 years of experience coordinating and executing major incidents
Salary: $63,000-$73,000
Type: Full-time
Benefits: Annual performance bonuses and equity grants.

Stripe

Tier 1 Support Engineer Chicago
Skills & Focus: technical assistance, support, computer systems, hardware, software, diagnostic programs, SaaS tools, IT HelpDesk, problem-solving, documentation
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use…
Experience: 2+ years of experience in IT HelpDesk experience

Mcdonald's Corporation

Manager, Tech Deployment Chicago
Skills & Focus: deployment, technology, restaurant technologies, standardized platform, support processes, configuration, monitoring, support metrics, training, support
About the Company: McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consum…
Salary: $112,860 - $143,900 per year
Type: Full-time
Benefits: Health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways …

Super Micro Computer

Service Engineer Chicago
Skills & Focus: Hardware Support, Data Center Hardware, Server Installation, Rack and Stack, Cabling, Networking, Troubleshooting, Customer Support, System Diagnostics, Technical Support
About the Company: Supermicro: Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscal…
Experience: 5 years in servicing complex X86 systems and components
Salary: $70,000 - $100,000
Type: Full-time

Wolverine Trading

Help Desk Engineer Chicago
Skills & Focus: technical support, customer service, troubleshooting, hardware repair, software maintenance, task recording, documentation, ticketing system, inventory management, financial exchanges
About the Company: Founded in 1994, the Wolverine companies comprise a number of diversified financial institutions specializing in proprietary trading, asset management, order e…
Experience: Experience working with financial exchanges, brokers, and banks is a plus but not necessary
Salary: $40,000-$60,000
Type: Full-time
Benefits: Highly competitive salary & bonus opportunity, Generous paid time off and flexible scheduling, 100% coverage of medical…

Cj Logistics

IT Service Desk Analyst Des Plaines
Skills & Focus: Service Desk, technical support, troubleshooting, customer service, IT ticketing system, Windows Server, IBM iSeries, ERP system, documentation, networking hardware
About the Company: CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LL…
Experience: 2+ years work experience or equivalent preferred
Salary: $50-55K
Type: Full-time
Benefits: Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!

Cj Logistics America

IT Service Desk Analyst Des Plaines
Skills & Focus: customer service, technical support, troubleshooting, ServiceNow, system hardware, network devices, user account management, backup recovery, technical documentation, ERP systems
About the Company: CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. We help customers leverage supp…
Experience: 2+ years work experience or equivalent preferred
Salary: $50-55K
Type: Full-time
Benefits: Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!

Burroughs, Inc.

Scheduler Elmhurst
Skills & Focus: scheduling, customer service, Oracle Field Service, communication, organization, problem-solving, monitoring, service calls, internal escalations, resource allocation
Experience: Prior customer service or equivalent problem-solving experience required.
Type: Full-time

Abt Electronics

Appliance Service Representative Glenview
Skills & Focus: customer service, appliance repair, troubleshooting, service tickets, dispatching, computer skills, initiative, decision making, bi-lingual, performance review
About the Company: Abt Electronics has been in business since 1936 and specializes in electronics, appliance & furniture sales, delivery, installation, and servicing all the prod…
Experience: At least 1 year of customer service experience
Salary: $18.00 or more based upon experience
Type: Full-time
Benefits: Medical/Dental & Vision insurance, 401(k) with matching program, Life & Disability insurance, Paid Time Off/Sick Pay, E…

Jabil

Information Technology Process Engineer II Hanover Park
Skills & Focus: IT process design, change management, incident management, configuration management, service delivery, SDLC, process documentation, customer satisfaction, continuous improvement, team collaboration
About the Company: Jabil is a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions with over 50 years of expe…
Experience: Minimum 2 years of overall IT experience.
Type: Full time

Multivac

Field Service Scheduler Lisle
Skills & Focus: customer service, scheduling, service technicians, communication, documentation, planning, ERP systems, maintenance, installation, customer relations
About the Company: MULTIVAC is a provider of packaging solutions, with a strong emphasis on customer experience and service support.
Experience: 2 years
Type: Full-time

Webit Services

Tier 1 Field Services Engineer Naperville
Skills & Focus: Technical Support, Troubleshooting, Workstation Deployment, Incident Management, Hardware Issues, Software Malfunctions, System Maintenance, Service Installations, Collaboration, Customer Service
About the Company: WEBIT Services, an employee-owned Managed Services Provider (MSP) based in Chicago, is looking for a dedicated and skilled Tier 1 Field Services Engineer to jo…
Experience: 1-2 years of experience in a technical support role, ideally within an MSP or similar IT services company.
Salary: $55,000-70,000/yr.
Type: Full-time
Benefits: Company-paid Day-1 Health Insurance, Company-paid AD&D Insurance, Company-paid LTD & STD Insurance, Unlimited PTO, Empl…
Tier 3 Field Services Engineer Naperville
Skills & Focus: Tier 3 Support, Technical Support, Troubleshooting, Configuration, Deployment, Maintenance, Client Consultation, Documentation, Collaboration, Virtualization Technologies
About the Company: a leading Managed Services Provider based in Chicago
Experience: 3+ years in a Tier 3 support or similar role
Salary: $80,000-120,000
Type: Full time
Benefits: Company-paid Day-1 Health Insurance, AD&D Insurance, LTD & STD Insurance, Unlimited PTO, Employee Assistance Program, D…

Webitservices

Tier 3 Service Desk Engineer Naperville
Skills & Focus: Technical support, Virtualization, Backup systems, Network security, Active Directory, System Administration, Project Collaboration, Mentorship, Client Interaction, Documentation
Experience: At least 2 years in a Tier 3 or senior support capacity
Salary: $85,000 - $120,000/yr
Type: Full-time, salaried
Benefits: Company-paid Day-1 Health Insurance for employee, Company-paid AD&D Insurance, Company-paid LTD & STD Insurance, Unlimi…

Jacuzzi Group

Desktop Support Manager Roselle
Skills & Focus: Help Desk, IT support, Remote support, Team management, Microsoft 365, ITIL, Agile, JIRA, KPI management, Customer service
About the Company: Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operation…
Experience: 5+ years of experience supporting remote users in enterprise environments; 3+ years of experience managing IT support teams (including offshore teams)
Salary: $100,000 + based on experience
Type: Full-time
Benefits: 401(k) with matching, Dental insurance, Health insurance, Health savings account, Life insurance, Paid time off, Vision…

Paylocity

Support Specialist I Schaumburg
Skills & Focus: Customer Service, Technical Support, Client Requests, Problem Solving, Data Gathering, Interdepartmental Collaboration, Microsoft Office, Client Needs, Troubleshooting, High-Volume Requests
About the Company: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering a comprehensive platform for the modern workforce. They devel…
Experience: 1+ years demonstrated Client/Customer Service experience
Salary: $20 - $21.50/hr
Type: In-office