Last updated: 2025-05-22

57 Customer Success Management jobs in Chicago.

Hiring now: Customer Engagement Mgr @ Servicenow, Customer Enablement Mgr @ Asana, Dir Customer Success Ma C @ Salesforce, Scaled Customer Success M @ Intercom, Customer Success Mgr @ Loop, National Client Growth An @ Infotrack, Customer Success Mgr @ Ogury, Customer Architect @ Writer, Customer Success Mgr @ Patientiq, Customer Success Mgr @ Foursquare.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (26) customer success (13) account management (9) SaaS (8) Project Management (7) project management (6) Account Management (6) Cross-functional Collaboration (6) Onboarding (6) Customer Relationships (5)

📍 Locations

Chicago (53) Addison (2) Elmhurst (1) Schaumburg (1)
🔍 Go to full job search

Servicenow

Customer Engagement Manager Addison
Skills & Focus: Customer Engagement, Project Management, Cross-functional Teams, Business Executives, Customer Experience, Updates, Strategic Initiatives, Value Proposition, Mentoring, Problem Solving
Customer Engagement Manager Addison
Skills & Focus: manage, customer, project, cross-functional, initiative, value, team, strategic, collaborate, mentor

Asana

Customer Enablement Manager Chicago
Skills & Focus: customer enablement, adoption, program management, strategic consulting, collaborative leader, customer success, metrics, workflows, training content, stakeholder engagement
About the Company: Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most …
Experience: 6+ years of experience in customer enablement, learning and delivery, customer success, program management, or strategic consulting
Salary: $147,000 - $187,000
Type: Full-time
Benefits: Mental health, wellness & fitness benefits, Career coaching & support, Inclusive family building benefits, Long-term sa…

Salesforce

Director, Customer Success M&A Content, Training and Change Chicago
Skills & Focus: M&A integration, change management, training development, organizational transitions, business processes, stakeholder management, communication strategies, project management, documentation, training programs
About the Company: Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with core values, we help companies across every industry blaze …
Experience: 8+ years of experience in management consulting, M&A integration management, change management, training & development, and/or transformation
Salary: $193,800 - $281,100 (New York)
Type: Full-time

Intercom

Scaled Customer Success Manager Chicago
Skills & Focus: customer success, product adoption, implementation projects, technology, engagement strategies, SaaS, customer relationships, team player, dynamic, communication
About the Company: Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service …
Experience: 2+ years experience working in a customer-facing organization.
Salary: $104,063 - $120,938
Type: Full-time
Benefits: Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation revi…

Loop

Customer Success Manager Chicago
Skills & Focus: customer success, strategic insights, data-driven, account management, logistics, supply chain, product adoption, customer retention, freight audit, cross-functional collaboration
About the Company: Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Loop’s modern audit and pay platform uses domain-driven AI to…
Experience: 2+ years of work experience in customer success, account management, operations, or sales in the logistics/transportation industry
Type: Full-time
Benefits: Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you; 401k plan; Unlimited PTO; Generous …

Infotrack

National Client Growth and Retention Manager Chicago
Skills & Focus: Account Management, Customer Success, Revenue Growth, Client Retention, Customer Engagement, Upsell Strategies, Team Leadership, Relationship Management, Data-driven, Sales
About the Company: InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. They're global leaders in…
Experience: 3+ years in Account Management or Customer Success Leadership, ideally selling software to professional services buyers; 5+ years’ experience in Sales or Account Management.
Salary: $118,000 - $148,000 base pay
Type: Full-time
Benefits: 401(k) Match, Medical, Dental, & Vision Insurance - 85% of employee premiums are covered by InfoTrack, and 70% for your…

Asana

Customer Success Manager - Top Accounts Chicago
Skills & Focus: customer success, SaaS, account management, strategic goals, deployment strategies, change management, workflow design, business performance reviews, renewal negotiations, customer advocacy
About the Company: Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most …
Experience: Minimum of 12 years, with at least 8 years in a SaaS-based Customer Success or Account Management role
Salary: $167,200-$196,800
Type: Full-time
Benefits: Mental health, wellness & fitness benefits, Career coaching & support, Inclusive family building benefits, Long-term sa…

Salesforce

Customer Success Manager, Data Cloud Chicago
Skills & Focus: Customer Success, Data Cloud, CRM, AI, Data Platforms, SaaS, Salesforce, Customer Relationships, Technical Support, Platform Optimization
About the Company: A leading provider of customer relationship management (CRM) software and enterprise cloud computing solutions.
Experience: Minimum of 8 years in technical customer success, SaaS, technology consulting, solutions architecture, or related fields
Salary: $133,400 - $223,700 (varies by location)
Type: Full-time

Ogury

Customer Success Manager Chicago
Skills & Focus: Customer Success, AdTech, Digital Advertising, Campaign Performance, Client Engagement, ROI, Client Satisfaction, Campaign Life Cycle, Hybrid Role, Team Collaboration
About the Company: Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targetin…
Experience: Passionate and results-driven with expertise in AdTech, digital advertising, and mobile campaigns.
Type: Full-time

Writer

Customer Architect Chicago
Skills & Focus: Customer Success, SaaS, Solutions Architect, APIs, Generative AI, Technical Account Management, Custom Templates, Business Outcomes, Collaboration, Problem Solving
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 5+ years of technical roles in SaaS including 3+ years of experience in solutions architect or technical account management role
Type: Full-time
Benefits: Generous PTO, plus company holidays; Medical, dental, and vision coverage; Paid parental leave (12 weeks); Fertility an…

Patientiq

Customer Success Manager Chicago
Skills & Focus: Customer Success, B2B SaaS, Data Collection, Workflow Improvement, Client Retention, Quarterly Business Reviews, Cross-functional Collaboration, Product Feedback, Strategic Accounts, Healthcare Technology
About the Company: PatientIQ is building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patien…
Experience: 3+ years’ experience managing strategic customer accounts in a B2B SaaS environment
Type: Full-time
Benefits: Great Benefits - top-notch health, dental and vision insurance. Additional perks including 401K. Flexible Time Off.

Foursquare

Customer Success Manager Chicago
Skills & Focus: Customer Success, Campaign Support, Ad Tech, Client Services, Onboarding, Technical Solutions, Customer Satisfaction, Account Management, Data Analysis, Troubleshooting
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Comprehensive health insurance, 401(k) with company match, Equipment setup, Family Planning and Fertility…

Nielsen

Customer Success Manager - Digital Chicago
Skills & Focus: Customer Success, Digital Advertising, Account Management, Customer Relationships, Cross-Platform Measurement, Customer Experience, Revenue Growth, Adoption, Customer Value, Insights
About the Company: Nielsen is a global measurement and data analytics company that provides a comprehensive understanding of how consumers engage with media and brands.
Experience: Experience in account management or customer success

Betterup

Enterprise Customer Success Manager Chicago
Skills & Focus: customer success, client service, strategic consulting, project management, relationship mastery, problem-solving, storytelling, value delivery, account health, leadership skills
About the Company: BetterUp is a company focused on human transformation, providing personal coaching and development for employees.
Salary: $94,000.00 – $162,000.00
Type: Full-time
Benefits: Access to BetterUp coaching, competitive compensation plan, flexible paid time off, learning and development stipend, c…

Lightedge Solutions

Sr. Client Experience Manager Chicago
Skills & Focus: Client Experience, Customer Service, Technical Sales, Client Retention, Strategic Planning, Client Engagement, Data Insights, Collaboration, Account Management, Problem-Solving
About the Company: LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. They offer businesses alternatives that streamli…
Experience: 2+ years experience ideally in a technical sales capacity
Type: Full Time

Betterup

Government Customer Success Manager Chicago
Skills & Focus: Customer Success, Project Management, Relationship Building, Strategic Consulting, Account Health, Value Delivery, Cross-functional Collaboration, Problem Solving, Public Sector, Stakeholder Management
About the Company: BetterUp is a company whose mission is human transformation, focusing on the employer/employee relationship and providing coaching and development experiences …
Salary: $107,000.00 – $161,000.00
Type: Full-time
Benefits: Access to BetterUp coaching; medical, dental, and vision insurance; flexible paid time off; learning and development st…

Writer

Strategic Customer Success Manager Chicago
Skills & Focus: Customer Success, Client Relationship Management, Project Management, Retention, Gross and Net Dollar Retention, Stakeholder Engagement, Change Management, Content Marketing, Product Adoption, Analytics
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 7+ years in a CSM role focused on Fortune 50-100 accounts
Salary: Competitive compensation, company stock options and 401k
Type: Full-time
Benefits: Generous PTO, medical, dental, and vision coverage for you and your family, paid parental leave (12 weeks), fertility a…

Intercom

Scale Relationship Manager Chicago
Skills & Focus: AI-driven customer service, customer growth, retention, upsell, cross-sell, sales pipeline, strategic territory plans, SaaS products, customer feedback, customer relationships
About the Company: Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Experience: 2+ years selling SaaS products, ideally 1+ years in closing role
Salary: $101,000-$118,000
Type: Full-time
Benefits: Competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation revi…

Winnow

Customer Success Manager Chicago
Skills & Focus: food waste, technology, AI, customer success, project management, client relationship, food cost savings, food sustainability, client onboarding, multi-national
About the Company: Winnow is a company dedicated to solving the problem of food waste through innovative technology, including internet of things tools and AI-based solutions. Fo…

Salesforce

Customer Success Manager / Senior Manager - Tableau Chicago
Skills & Focus: Customer Success, SaaS, Tableau, Technical guidance, Business objectives, Salesforce, Stakeholder relationships, Incident management, User adoption, Cross-functional teams
About the Company: Salesforce is a global leader in CRM, helping businesses of all sizes streamline their operations and improve customer relationships through innovative technol…
Experience: Minimum of 8 years work experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical Architecture.
Salary: $133,400 - $223,700
Type: Full time
Benefits: World-class enablement and training, exposure to executive thought leaders, clear path to promotion, weekly coaching, v…

Stripe

Customer Success Manager Chicago
Skills & Focus: customer success, enterprise, payments, analytics, stakeholders, account management, business reviews, technical product, retention, growth
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product

Arrive Logistics

Client Success Associate Chicago
Skills & Focus: Operational Excellence, Client Success Associate, load building, scheduling appointments, tracking shipments, customer obsessed, efficient, proactive, solutions driven, collaborative environment
About the Company: Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success …
Type: Full-time

Braze

Customer Success Manager Chicago
Skills & Focus: Customer Success, Client Renewals, Retention Targets, Customer Experience, Feature Adoption, Customer Relationships, Product Feedback, Education for Customers, Project Management, Communication Skills
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 2-5 years
Salary: $83,000 - $94,600/year
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Salesforce

Consumption Lead, Mulesoft Chicago
Skills & Focus: Mulesoft, account growth, customer success, technical expertise, stakeholder management, business planning, data-driven strategies, customer outcomes, commerce capabilities, enterprise accounts
About the Company: Salesforce is a global leader in customer relationship management software.
Experience: 7+ years experience of applicable sales/customer success experience
Salary: $143,850 - $261,170
Type: Full-time

Vericast

Senior Client Strategist Chicago
Skills & Focus: financial services, customer acquisition, growth programs, banks, credit unions, strategic sales, solution design, market expertise, program optimization, client success
About the Company: Vericast is a marketing solutions provider specializing in financial services, delivering data-driven marketing strategies and solutions to banks and credit un…

Foursquare

Customer Success Manager Chicago
Skills & Focus: Customer Success, Client Services, Onboarding, Campaign Planning, Technical Support, Ad Tech, Advertising, Campaign Management, Client Training, Data Analysis
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Type: Hybrid
Benefits: Flexible PTO, Industry Leading Healthcare, 401(k) with company match, Equipment Setup, Family Planning and Fertility Pr…

Venteur

Customer Onboarding & Implementation Specialist Chicago
Skills & Focus: Onboarding, Customer Success, Platform Support, Health Benefits, Implementation, Client Training, Platform Configuration, Customer Experience, Data Management, Cross-functional Collaboration
About the Company: Venteur is dedicated to transforming healthcare in America by offering technology-led solutions that change how businesses provide health benefits, empowering …
Experience: 3+ years customer-facing role, such as customer implementation, onboarding, or customer success/account management
Salary: $90,000 - $100,000 a year
Type: Full-time
Benefits: Comprehensive benefits package, including health, dental, and vision coverage; 401(k) retirement plan; unlimited paid t…

Writer

Director, Strategic Customer Success Chicago
Skills & Focus: customer success, SaaS, strategic, Fortune 500, leadership, development, collaboration, business value, performance metrics, generative AI
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 10+ years in SaaS, 5+ years in Success Leadership or similar leadership role
Type: Full-time
Benefits: Generous PTO, medical, dental, vision coverage, paid parental leave, fertility support, annual work-life stipends, comp…

Nielsen

Customer Success Manager - Digital Chicago
Skills & Focus: customer success, account management, digital advertising, customer experience, data, client relationships, Nielsen ONE, advocacy, media measurement, revenue growth
About the Company: Nielsen is known for its measurement and analytics services, helping clients understand consumer behavior and media consumption.
Experience: Experienced professional with account management or customer success experience
Type: Full-time

Waltz Health

Senior Manager, Client Success Chicago
Skills & Focus: Client Success, Project Management, Data Analysis, Client Relationships, Healthcare Administration, Performance Reporting, Problem Solver, Communication Skills, Process Improvement, Health Plan
About the Company: We are a Chicago-based technology startup that is leading a new way forward for prescription care. We’re rethinking the pharmaceutical supply chain, introducin…
Experience: 4+ years previous experience in client success, implementation, management consulting, and/or project management.
Salary: $100k - $149k
Type: Full-time
Benefits: Ground floor opportunity with one of the fastest-growing startups in health tech. Competitive compensation, including m…

Gong.Io

Senior Enterprise Engagement Manager (Professional Services) Chicago
Skills & Focus: Project Management, Consulting, Enterprise software, SaaS applications, CRM, Customer Success, Sales strategy, Implementation, Program delivery, Cross-functional teams
About the Company: Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and busine…
Experience: 8-10 years of Project Management experience; 5+ years of professional consulting experience.
Salary: $130,900-192,000
Type: Full-time
Benefits: Medical, dental, and vision plans; Wellbeing Fund; Mental health benefits; 401(k); Education stipend; Flexible vacation…

Braze

Escalation Management Role Chicago
Skills & Focus: escalation management, customer satisfaction, cross-functional collaboration, continuous improvement, data-driven, technical communication, problem-solving, SaaS infrastructure, process improvement, customer loyalty
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 10+ years of experience in escalation management, program management, operations, or technical support escalations
Salary: $117,400.00 - $143,500.00/year (OTE $130,400.00 - $159,400.00/year)
Type: Full-time
Benefits: Competitive compensation, equity grants, retirement plans, flexible paid time off, comprehensive medical benefits, fami…
Senior Vice President of Customer Success Chicago
Skills & Focus: Customer Success, Customer Retention, Customer Satisfaction, Customer Advocacy, Cross-Functional Collaboration, Revenue Optimization, Data-Driven Insights, Performance Metrics, Strategic Vision, B2B SaaS
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 15+ years of experience in customer success, account management, ideally in a B2B SaaS environment, with at least 7 years in a senior leadership role.
Salary: $234,000 - $281,400/year
Type: Full-time
Benefits: Competitive compensation that may include equity, Retirement and Employee Stock Purchase Plans, Flexible paid time off,…

Winnow

Customer Success Associate Chicago
Skills & Focus: client relationships, implementation, consultative approach, food waste reduction, collaboration, project management, Excel, customer service, communication, data analysis
About the Company: Winnow helps the hospitality industry prevent food waste through internet of things tools in the kitchen, aiming to reduce food waste and support sustainabilit…
Experience: Experience ideally within a multi-national organisation in Client Success / Delivery or Project Management / Account Management / Consultancy.
Salary: $50,000 per year
Type: Full-time
Benefits: 23 days of paid vacation time, company stock options package, 401k contributions, health insurance, wellness hours, and…

Foursquare

Customer Success Manager Chicago
Skills & Focus: Customer Success, Client Management, Campaign Support, Technical Solutions, Advertising, Ad Tech, Programmatic Buys, Social Media Advertising, Customer Onboarding, Portfolio Management
About the Company: Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical …
Experience: 2-3 years experience in Customer Success or client-facing campaign support roles
Salary: $95,000-$115,000
Type: Full-time
Benefits: Flexible PTO, Industry Leading Healthcare, 401(k) with company match, Equipment Setup, Family Planning and Fertility Pr…

Stripe

Customer Success Manager Chicago
Skills & Focus: Customer Success, team leadership, high-growth, technology sales, account management, people management, coaching, strategic advice, cross-functional collaboration, enterprise account management
About the Company: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Str…
Experience: 7-10 years of technology sales or account management experience with 3-5 years of people management experience

Eliseai

Customer Success Manager Chicago
Skills & Focus: Customer Success, SaaS, B2B, Client Relationships, Technical Support, Product Expert, User Adoption, Onboarding, Customer Satisfaction, User Experience
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 2-3 years of technical B2B client-facing experience with a SaaS product
Salary: $90,000 - $120,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Google

Customer Success and Retention Manager, Apigee, Google Cloud Chicago
Skills & Focus: Customer Success, Retention, Google Cloud, Apigee, Stakeholders, Adoption, Success plans, Customer health, Engagement, Risk mitigation
Experience: 10 years of leadership experience in related fields
Salary: US base salary range: $134,000-$198,000 plus bonus, equity, and benefits
Type: Full-time
Benefits: Bonus, equity, benefits (details not specified)

Braze

Customer Success Manager Chicago
Skills & Focus: customer success, client renewals, account management, customer relationships, feature adoption, strategic guidance, upsell opportunities, customer advocacy, communication skills, project management
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 2-5 years
Salary: $83,700 - $100,000/year
Type: Full-time
Benefits: Competitive compensation including equity, flexible paid time off, comprehensive benefit plans covering medical, dental…

Reveal Careers

Senior Customer Success Manager Chicago
Skills & Focus: Customer Success, eDiscovery, Data Forensics, Account Management, Legal Industry, Customer Relationships, Product Adoption, Renewal Risk, Upsell Opportunities, Relationship Building
About the Company: Reveal Careers specializes in providing software solutions for eDiscovery and data forensics industries.
Experience: 3-5+ years in account management or consulting within eDiscovery, data forensics, or legal industry

Via

Partner Success Principal Chicago
Skills & Focus: customer relationships, revenue growth, strategic guidance, operational issues, service performance, contract renewals, data analysis, relationship building, problem-solving, team player
About the Company: Via builds technology that changes the way the world moves. With a mission to create modern and efficient public transportation systems, Via utilizes AI-powere…
Experience: 6+ years
Salary: 125000-165000
Benefits: Generous benefits package, including free medical plans and 401K matching.

Dataiku

Customer Success Engineer Chicago
Skills & Focus: Customer Success, Onboarding, User Adoption, Technical Knowledge, Data Science, Product Enablement, Cross-functional Collaboration, Technical Support, Workshops, Analytics
About the Company: Dataiku is pioneering the future of AI with a platform that makes data actionable and accessible. Since its beginning in Paris in 2013, Dataiku has grown to ov…
Experience: Minimum of two years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles.
Salary: $120,000 — $160,000 USD
Type: Full-time
Benefits: Comprehensive benefits including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax …

Pure Storage

Engagement Manager Chicago
Skills & Focus: Engagement Manager, data storage, customer objectives, value propositions, cross-functional teams, communication skills, client interactions, stakeholder influence, documentation, customer-focused
About the Company: Pure is looking to reshape the data storage industry through innovative thinking and teamwork.
Experience: 8+ years of experience in large deal engagement management
Salary: $118,000 – $178,000
Type: Full-time
Benefits: Flexible time off, wellness resources, company-sponsored team events

Brillio

Client Partner Chicago
Skills & Focus: Client Partner, Customer Success, business development, executive relationships, Pharma clients, customer experience, revenue growth, CXO level, strategic partnership, digital groups
About the Company: Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. B…
Type: Full-time
Benefits: Great Place To Work award in 2021 and 2022

Clipbook

Growth Associate (Client Success) Chicago
Skills & Focus: client success, sales process, upselling, cross-selling, consultative relationships, account management, public relations, public affairs, advocacy, non-profit
About the Company: Clipbook is a venture-backed AI B2B SaaS research and analysis platform for communications and public affairs teams. We serve a diverse clientele with over 300…
Experience: 1-3 years experience in the communications, public affairs, or PR space is preferred; experience as an account manager or similar role is a plus.
Salary: $78,000 - $85,000 a year
Type: Full-time
Benefits: Full medical, dental, and vision benefits, unlimited/flexible PTO policy, bonuses for team-wide milestones, 401(k).

Writer

Enterprise Customer Success Manager Chicago
Skills & Focus: Customer Success Manager, Enterprise B2B SaaS, Customer Relationship Management, Project Management, Renewal Process, Gross Dollar Retention, Net Dollar Retention, Stakeholder Management, Change Management, Content Marketing
About the Company: Writer is dedicated to improving writing for everyone, facilitating effective customer engagement through their product.
Experience: 5+ years in a CSM role in Enterprise B2B SaaS
Type: Full-time
Benefits: Generous PTO, medical, dental, vision coverage, paid parental leave, fertility and family planning support, flexible sp…

Culture Amp

Lead Renewals Manager, Enterprise Chicago
Skills & Focus: renewals, account management, customer success, sales, SaaS, negotiation, relationship management, team development, retention, revenue growth
About the Company: Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better worl…
Experience: 7+ years
Salary: $140,000 - $155,000 USD
Type: Full-time
Benefits: Employee Share Options Program, mental wellbeing support, monthly allowance, team building budgets, parental leave, med…

Brillio

Client Partner Chicago
Skills & Focus: customer success, business development, CXO relationships, digital transformation, AI, cloud computing, IoT, client partnerships, growth strategy, technological innovation
About the Company: Brillio is a digital technology service provider, helping Fortune 1000 companies leverage cloud computing, IoT, AI, and mobility to innovate and drive growth.

Talkdesk

Senior Manager, Customer Success Chicago
Skills & Focus: Customer Success, Leadership, Management, Customer Retention, Growth Metrics, B2B SaaS, Strategic Planning, Data-Driven, Team Development, Customer Relationships
About the Company: Talkdesk is a cloud contact center leader recognized by research organizations such as Gartner and Forrester, with over $498 million in funding and a valuation…
Experience: 5+ years in a customer-facing leadership role, 8+ years in customer success, customer service, or sales roles

Reveal Careers

Customer Success Manager Chicago
Skills & Focus: Customer Success, eDiscovery, data forensics, product adoption, account management, relationship management, renewal risk, upsell opportunities, collaboration, project management
Experience: 5+ years
Salary: $93,500 to $110,000
Type: Full-time
Benefits: 401k match program, Comprehensive health benefits (Medical, Dental, Vision, and HSA), Paid holidays, Paid vacation, sic…

Onetrust

Senior Customer Success Manager Chicago
Skills & Focus: Customer Success Manager, customer relationship, revenue retention, customer engagement, business reviews, communication, stakeholder management, SaaS solutions, technology, strategic advisor
About the Company: OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, auto…
Experience: 5-6+ years in a client-facing role
Salary: $88,875 - $133,312.50 USD
Type: Full-time
Benefits: Comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retireme…

Contact Government Services, Llc

Sr. Client Success Representative Chicago
Skills & Focus: Client Success, CRM, government contracting, candidate sourcing, business development, contract acquisition, stakeholder communication, pipeline management, strategic growth, interview coordination
Salary: $67,500 - $97,500
Type: Full Time

Asana

Customer Success Manager, Scaled Chicago
Skills & Focus: Customer Success, Account Management, Customer Journey, Change Management, Design Workshops, Business Reviews, Retention, Customer Insights, Value Realization, Cross-functional Collaboration
About the Company: Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most …
Experience: 3+ years demonstrated success in an Account Management or Customer Success role.
Salary: $116,800 - $148,800
Type: Full-time
Benefits: Mental health, wellness & fitness benefits; career coaching & support; inclusive family building benefits; long-term sa…

Contact Government Services, Llc

Senior Client Success Representative Chicago
Skills & Focus: Client Success, Government Services, CRM, Candidate Sourcing, Business Development, Contract Support, Proposal Support, Pipeline Management, Client Relationships, Market Research
Salary: $67,500 - $97,500 a year
Type: Full Time Hybrid

Burroughs, Inc.

Customer Success Manager Elmhurst
Skills & Focus: Customer Success, Onboarding, Renewal Management, Contract Negotiations, Cross-functional Collaboration, Customer Satisfaction, Sales Growth, Service Level Agreements, Customer Account Management, Relationship Building
Experience: 2 years of experience with customer account management and prior sales experience in a quota-carrying role is strongly preferred
Salary: $85,000.00 to $98,500.00
Type: Hybrid

Paylocity

Director Client Services Ops Schaumburg
Skills & Focus: service delivery, customer satisfaction, leadership, process improvements, client retention, team management, performance metrics, staffing, training, business relationships
About the Company: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce.
Experience: 7-10 years senior leadership experience with emphasis on customer service
Type: Full-time
Benefits: medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your…