Last updated: 2025-05-22

21 Technical Support And Engineering jobs in Boston.

Hiring now: Sr Technical Support Spec @ Nuclera, Technical Support Engr Sk @ Datadog, Solutions Support Engr @ Wiz, Sre Site Reliability Engr @ Salesforce, Staff Support Engr @ Commerceto, Site Reliability Engr @ Simplisafe, Prod Expert @ Klaviyo, Solutions Engr @ Liberate I, Software Engr @ Logrocket, Sr Technical Support Engr @ Kasada.Explore more at at kaamvaam.com

🔥 Skills

technical support (7) customer support (6) troubleshooting (5) automation (4) communication (3) customer success (3) AWS (3) incident management (3) Linux (2) Azure (2)

📍 Locations

Boston (13) Waltham (3) Cambridge (2) Watertown (2) Billerica (1)
🔍 Go to full job search

Nuclera

Senior Technical Support Specialist Billerica
Skills & Focus: technical support, troubleshooting, CRM systems, protein synthesis, analytical skills, customer-focused, cross-functional, life science instrumentation, cloud-based software, advanced technical assistance
About the Company: Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is…
Experience: Minimum 5 years of experience in a Technical Support role
Type: Hybrid
Benefits: In addition to competitive salaries, we offer a range of benefits including: Incentive stock options, a comprehensive b…

Datadog

Technical Support Engineer - Skillbridge Veteran Program (Contract) Boston
Skills & Focus: technical support, client interactions, product demo, onboarding, service member, program, team, communication, customer success, Linux
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Active duty service member approved via the Skillbridge Program
Type: Contract
Benefits: Best-in-breed onboarding, intra-departmental mentor and buddy program, continuous professional development, product tra…
Technical Escalations Engineer 2 (Cloud Integrations) Boston
Skills & Focus: cloud support, AWS, Azure, GCP, technical support, cloud integrations, escalations, customer engagement, automation, troubleshooting
About the Company: Datadog is a global SaaS business specializing in infrastructure monitoring, application performance monitoring, and cloud security solutions. They serve organ…
Experience: 2+ years in multi-channel technical support at a SaaS company
Salary: $85,000 — $113,000 USD
Type: Full-time
Benefits: Healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursem…

Wiz

Solutions Support Engineer Boston
Skills & Focus: customer support, technical support, cloud technologies, troubleshooting, networking, system administration, coding, scripting, incident management, automation
About the Company: Wiz is on a mission to help organizations secure their cloud environments and accelerate their businesses. We are the fastest-growing startup ever, trusted by …
Experience: 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
Type: Full-time

Salesforce

SRE (Site Reliability Engineer) - Production Support LMTS Boston
Skills & Focus: site reliability engineering, incident management, cloud environments, monitoring, automation, capacity planning, CI/CD, security compliance, API fundamentals, root cause analysis
About the Company: Salesforce is a leading cloud-based software company specializing in customer relationship management (CRM). They aim to improve the state of the world through…
Experience: 8+ years in a SRE role or related field
Salary: $200,800 - $276,100
Type: Full-time
Benefits: Inclusive benefits including those related to equal pay and employee resource groups.

Commercetools

Staff Support Engineer Boston
Skills & Focus: troubleshooting, communication, SaaS, customer support, training, documentation, root cause analysis, ticket management, mentorship, team collaboration
Experience: 5+ years in Support Engineering, Escalations, Pre-Sales, Solutions Engineering (or similar)
Salary: $120,000 - $150,000 USD
Type: Hybrid
Benefits: 100% employer-covered medical, dental, and vision insurance, generous time off, 401k with company match, learning and d…

Simplisafe

Site Reliability Engineer Boston
Skills & Focus: Site Reliability Engineering, Customer Success, Technical Triage, Data Analysis, Cloud Technology, Collaboration, Problem Solving, Communication Skills, Monitoring, Performance Optimization
About the Company: We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure.
Experience: Site Reliability Engineering (SRE) experience and/or Computer Science (or equivalent)
Type: Hybrid
Benefits: A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive. A comprehe…

Klaviyo

Product Expert Boston
Skills & Focus: product support, customer assistance, technical communication, diagnose issues, problem resolution, creative problem solving, Microsoft Office, G-Suite, Zendesk, Salesforce
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Salary: $26.15 - $39.23 USD
Benefits: Participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles…

Liberate Innovations Inc.

Solutions Engineer Boston
Skills & Focus: solutions engineering, technical consulting, AI-driven solutions, customer success, integration, cloud platforms, software development, system integration, technical documentation, customer satisfaction
About the Company: Liberate Innovations Inc. is a Series-A funded AI company focused on revolutionizing the insurance industry through advanced technology solutions.
Experience: 5+ years
Salary: $110,000-$158,000
Type: Full-time
Benefits: Competitive salary with equity options, Flexible PTO, 401(k) plan, Comprehensive health, dental, and vision insurance, …

Logrocket

Software Engineer Boston
Skills & Focus: software development, user experience, session replay, logs, errors, network activity, product management, engineering, software craftsmanship, JavaScript
About the Company: LogRocket aims to improve the web experience by providing product managers and developers with complete visibility into user experiences through session replay…
Experience: 3+ years in software development
Salary: $120,000 - $150,000
Type: Full-time
Benefits: Health insurance, stock options, 401k, flexible hours, remote work options

Kasada

Senior Technical Support Engineer Boston
Skills & Focus: cybersecurity, technical support, problem-solving, customer success, technical guidance, communication, complex technical issues, high-quality support, support experience, internal teams
About the Company: Kasada protects millions of online users everyday from automated bot attacks. Founded to stop bad bots, we believe the internet should be a safe place for ever…

Snowflake

Senior Technical Account Manager Boston
Skills & Focus: Technical Account Manager, customer relationships, technical guidance, AWS, Azure, GCP, data engineering, database management, solutions engineering, emotional intelligence
About the Company: Build the future of the AI Data Cloud. Join the Snowflake team. Snowflake’s Account 360 team is expanding!
Experience: 8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role
Salary: $143K – $218.5K
Type: Full time
Benefits: For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefi…

Crb

Control System Developer Boston
Skills & Focus: Control Systems, Programming, Implementation, Testing, Documentation, Configuration, Installation, Troubleshooting, Customer Support, Team Collaboration
About the Company: CRB is involved in the design, construction, and commissioning of complex systems.

Device42

Senior Software Engineer Boston
Skills & Focus: Software Engineering, Device42, freshworks, IT infrastructure, Bug fixing, Customer Support, Backend code, Python, Golang, IT Asset Management
About the Company: Device42 offers a powerful, real-time view of an organization's IT infrastructure, ensuring a comprehensive understanding of all assets.

Google

Customer Engineer II, Infrastructure Modernization, Biotech, Google Cloud Cambridge
Skills & Focus: Customer Engineer, Infrastructure Modernization, Biotech, Cloud Computing, Technical Stakeholders, Networking, Security, Cloud Solutions, Application Migration, Technical Support
About the Company: A tech company that provides cloud computing services and solutions.
Experience: 6 years
Salary: $125,000-$183,000
Type: Full-time
Benefits: Bonus, equity, and various benefits

Watershed

Customer Success Engineer Cambridge
Skills & Focus: Customer Success, bioinformatics, Linux systems, software engineering, data analysis, technical support, Docker, Bash, Python, R
About the Company: Watershed enables scientists to conduct all essential analysis — from lab data to plot — with a single software platform, helping accelerate digital drug disco…
Experience: 1-3 years of professional experience supporting technical and non-technical customers as a bioinformatician.
Type: Full-time

Perkinelmer

Senior Customer Support Engineer Waltham
Skills & Focus: customer support, instrumentation, maintenance, technical skills, laboratory, repair, service agreements, communication skills, troubleshoot, GxP environments
Experience: 5 plus years of direct experience repairing laboratory equipment
Salary: $78,000.00 to $117,520.00
Type: Full-time

Netapp

Technical Solutions Specialist Waltham
Skills & Focus: cloud, infrastructure, data, technical solutions, customer support, collaboration, engineer, business, possibilities, problem-solving
About the Company: NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or …

Pega

Associate Engineer, Pega Operations Center - Return-to-Work Program Waltham
Skills & Focus: AWS, Linux, cloud infrastructure, technical support, systems monitoring, customer service, incident management, automation, troubleshooting, enterprise environment
About the Company: Pega's Return-to-Work program is a 16-week paid 'Returnship' for experienced professionals who have at least 5 years of experience and are returning to the wor…
Experience: At least 5 years of experience
Type: Return-to-Work Program
Benefits: Competitive salary and perks, casual work environment, professional development and skills training.

Tutor Intelligence

Operational Role Watertown
Skills & Focus: robots, customer support, technical issues, diagnosing, solving, robot performance, engineering feedback, bug reporting, web-based portal, shift operations
About the Company: an MIT robotics startup
Type: Full-time
Benefits: health insurance
Operational Role - Robot Support Watertown
Skills & Focus: robot instruction, customer support, technical issue resolution, robot performance tracking, bug reporting, feature testing, no-code interface, factory operations, shift work, startup culture
About the Company: an MIT robotics startup, has developed a novel no-code interface to instruct robots on new tasks.
Type: Full-time
Benefits: health insurance