Last updated: 2025-05-22

20 Technical And Product Support jobs in Boston.

Hiring now: Sr Technical Support Spec @ Nuclera, Technical Support Engr Sk @ Datadog, Solutions Support Engr @ Wiz, Support Team Leader @ Benchling, Producer @ Franklinco, Prod Support @ Citizens, Staff Support Engr @ Commerceto, Jr Solutions Engr @ Lumafield, Prod Expert @ Klaviyo, Customer Support Spec @ Workable.Explore more at at kaamvaam.com

🔥 Skills

technical support (7) customer support (7) troubleshooting (5) communication (3) customer service (3) training (3) Communication (3) problem resolution (3) communication skills (3) analytical skills (2)

📍 Locations

Boston (13) Billerica (2) Waltham (2) Medford (1) Watertown (1) Wilmington (1)
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Nuclera

Senior Technical Support Specialist Billerica
Skills & Focus: technical support, troubleshooting, CRM systems, protein synthesis, analytical skills, customer-focused, cross-functional, life science instrumentation, cloud-based software, advanced technical assistance
About the Company: Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is…
Experience: Minimum 5 years of experience in a Technical Support role
Type: Hybrid
Benefits: In addition to competitive salaries, we offer a range of benefits including: Incentive stock options, a comprehensive b…
Field Applications Specialist Billerica
Skills & Focus: protein expression, molecular biology, customer support, technical problem solving, application delivery, collaborative relationships, experiment design, data analysis, technical writing, customer satisfaction
About the Company: Nuclera is a venture-backed biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company aims to accelerate discovery…
Benefits: In addition to competitive salaries, benefits include incentive stock options, a comprehensive benefits package, 401(k)…

Datadog

Technical Support Engineer - Skillbridge Veteran Program (Contract) Boston
Skills & Focus: technical support, client interactions, product demo, onboarding, service member, program, team, communication, customer success, Linux
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Active duty service member approved via the Skillbridge Program
Type: Contract
Benefits: Best-in-breed onboarding, intra-departmental mentor and buddy program, continuous professional development, product tra…
Technical Escalations Engineer 2 (Cloud Integrations) Boston
Skills & Focus: cloud support, AWS, Azure, GCP, technical support, cloud integrations, escalations, customer engagement, automation, troubleshooting
About the Company: Datadog is a global SaaS business specializing in infrastructure monitoring, application performance monitoring, and cloud security solutions. They serve organ…
Experience: 2+ years in multi-channel technical support at a SaaS company
Salary: $85,000 — $113,000 USD
Type: Full-time
Benefits: Healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursem…

Wiz

Solutions Support Engineer Boston
Skills & Focus: customer support, technical support, cloud technologies, troubleshooting, networking, system administration, coding, scripting, incident management, automation
About the Company: Wiz is on a mission to help organizations secure their cloud environments and accelerate their businesses. We are the fastest-growing startup ever, trusted by …
Experience: 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
Type: Full-time

Benchling

Support Team Leader Boston
Skills & Focus: customer support, management, team building, customer service, stakeholder collaboration, process improvement, metrics monitoring, technical support, training, problem solving
About the Company: Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development o…
Experience: 5+ years ideally in software customer support, 2 years management experience
Salary: $118,000 - $160,000
Type: Full-time
Benefits: Broad range of medical, dental, and vision plans, fertility healthcare, parental leave, 401(k) with employer match, com…

Franklincovey

Producer Boston
Skills & Focus: customer service, technical support, webinars, Zoom, Webex, Microsoft Teams, audio/visual connection issues, troubleshooting, client engagement, administrative tasks
About the Company: One of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories, …
Experience: 1+ years of experience in customer service and/or call centers
Salary: $15-16/hour
Type: On-Call Hourly
Benefits: Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing opt…

Citizens

Product Support Boston
Skills & Focus: Product Support, Customer Service, Technical Support, Banking, Financial Services, Client Relations, Problem-Solving, Communication, Team Collaboration, Operational Efficiency
About the Company: Citizens is a leading financial institution dedicated to supporting the community and investing in the growth of its employees.
Experience: Professional
Type: Full Time

Commercetools

Staff Support Engineer Boston
Skills & Focus: troubleshooting, communication, SaaS, customer support, training, documentation, root cause analysis, ticket management, mentorship, team collaboration
Experience: 5+ years in Support Engineering, Escalations, Pre-Sales, Solutions Engineering (or similar)
Salary: $120,000 - $150,000 USD
Type: Hybrid
Benefits: 100% employer-covered medical, dental, and vision insurance, generous time off, 401k with company match, learning and d…

Lumafield

Junior Solutions Engineer Boston
Skills & Focus: customer-facing, technical assistance, product expertise, issue resolution, user support, adoption, customer satisfaction, guidance, technology, value maximization
About the Company: Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipp…

Klaviyo

Product Expert Boston
Skills & Focus: product support, customer assistance, technical communication, diagnose issues, problem resolution, creative problem solving, Microsoft Office, G-Suite, Zendesk, Salesforce
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Salary: $26.15 - $39.23 USD
Benefits: Participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles…

Workable

Customer Support Specialist Boston
Skills & Focus: Customer Support, Tech-savvy, Communication, SaaS, Client Satisfaction, Troubleshooting, User Assistance, Recruitment Support, Employee Management, Customer Relations
About the Company: A provider of comprehensive HR solutions including Applicant Tracking System and employee management systems, supporting over 31,000 businesses.
Experience: 1 to 3 years of professional experience
Benefits: Comprehensive Coverage: Private Health Insurance, Life, and AD&D Insurance; Financial Wellness: 401K, Retirement Plan, …

Gmo

Trade Support Analyst Boston
Skills & Focus: operational support, trade affirmation, confirmation, equity, fixed income, derivative transactions, problem resolution, communication skills, trade lifecycle, analytical skills
About the Company: Founded in 1977, GMO is a global investment manager committed to delivering superior long-term investment performance and advice to our clients. We offer strat…
Experience: 1-3+ years of related experience preferred
Salary: $70,000 - $85,000
Type: Full-time
Benefits: GMO’s comprehensive benefits program includes medical insurance, dental insurance, life insurance, long-term disability…
Trade Support Analyst Boston
Skills & Focus: operational support, trade affirmation, equity, fixed income, derivatives, problem resolution, investment data, business information, trade lifecycle, communication skills
About the Company: Founded in 1977, GMO is a global investment manager committed to delivering superior long-term investment performance and advice to our clients. We offer strat…
Experience: 3-5 years of related experience preferred
Salary: $80,000 - $95,000
Type: Full-time
Benefits: Medical insurance, dental insurance, life insurance, long-term disability coverage, 401(k)/profit-sharing retirement pl…

Kasada

Senior Technical Support Engineer Boston
Skills & Focus: cybersecurity, technical support, problem-solving, customer success, technical guidance, communication, complex technical issues, high-quality support, support experience, internal teams
About the Company: Kasada protects millions of online users everyday from automated bot attacks. Founded to stop bad bots, we believe the internet should be a safe place for ever…

Citizens

Product Support Medford
Skills & Focus: Product Support, Customer Service, Technical Support, Banking, Financial Services, Client Relations, Problem-Solving, Communication, Team Collaboration, Operational Efficiency
About the Company: Citizens is a leading financial institution dedicated to supporting the community and investing in the growth of its employees.
Experience: Professional
Type: Full Time

Perkinelmer

Senior Customer Support Engineer Waltham
Skills & Focus: customer support, instrumentation, maintenance, technical skills, laboratory, repair, service agreements, communication skills, troubleshoot, GxP environments
Experience: 5 plus years of direct experience repairing laboratory equipment
Salary: $78,000.00 to $117,520.00
Type: Full-time

Netapp

Technical Solutions Specialist Waltham
Skills & Focus: cloud, infrastructure, data, technical solutions, customer support, collaboration, engineer, business, possibilities, problem-solving
About the Company: NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or …

Tutor Intelligence

Operational Role Watertown
Skills & Focus: robots, customer support, technical issues, diagnosing, solving, robot performance, engineering feedback, bug reporting, web-based portal, shift operations
About the Company: an MIT robotics startup
Type: Full-time
Benefits: health insurance

Unifirst Corporation

Production Support Specialist Wilmington
Skills & Focus: production support, process implementation, training, project management, production metrics, strategic problem-solving, policy compliance, performance improvement, team support, customer service
About the Company: UniFirst is an international leader in the $18 billion-dollar garment services industry, employing over 14,000 team partners who serve 300,000 business custome…
Benefits: 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, …