Last updated: 2025-05-22

18 It Support And Service Desk jobs in Boston.

Hiring now: Palantir Field Service Re @ Contact Go, Solutions Support Engr @ Wiz, Principal Service Managem @ Citizens, Support Engr Technical Su @ Axon, It Support Spec @ Winncompan, It Help Desk Tech @ Zones, Professional Services Eng @ Knowbe4, Av Ops Spec @ Convene, It Systems Analyst @ Beam Thera, Robotic Ops Support Spec @ Pickle Rob.Explore more at at kaamvaam.com

🔥 Skills

technical support (6) troubleshooting (5) customer support (4) Support (3) Troubleshoot (3) Change Management (3) customer service (3) IT (3) Training (2) incident management (2)

📍 Locations

Boston (8) Cambridge (4) Waltham (3) Lowell (1) Quincy (1) Wilmington (1)
🔍 Go to full job search

Contact Government Services, Llc

Palantir Field Service Representative Boston
Skills & Focus: Palantir, Field Service, Government, Technical, Training, Support, Troubleshoot, Help Desk, Gotham, Experience
About the Company: CGS is seeking a skilled Palantir Field Service Representative to join our team. CGS brings motivated, highly skilled, and creative people together to solve th…
Experience: Prior experience with Palantir Gotham required.
Salary: $75,000 - $150,000 a year
Type: Full-Time
Benefits: Health, Dental, and Vision, Life Insurance, 401k, Flexible Spending Account (Health, Dependent Care, and Commuter), Pai…

Wiz

Solutions Support Engineer Boston
Skills & Focus: customer support, technical support, cloud technologies, troubleshooting, networking, system administration, coding, scripting, incident management, automation
About the Company: Wiz is on a mission to help organizations secure their cloud environments and accelerate their businesses. We are the fastest-growing startup ever, trusted by …
Experience: 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
Type: Full-time

Citizens

Principal Service Management Specialist Boston
Skills & Focus: Service Management, ITIL, Agile, Incident Management, Problem Management, Change Management, ServiceNow, Technical Support, Quality Assurance, Team Leadership
About the Company: Citizens is a financial institution committed to fostering an inclusive culture, providing equal employment opportunities, and supporting community initiatives.
Experience: Intermediate to advanced ServiceNow experience, incident and problem management experience.
Salary: $117,628 - $176,442
Type: Full-time
Benefits: Competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, fle…

Axon

Support Engineer - Technical Support (Law Enforcement Focus) Boston
Skills & Focus: customer service, computer networking, cloud solutions, Windows server, technical support, SaaS, network, troubleshooting, technical issues, law enforcement
About the Company: Axon is on a mission to Protect Life, providing devices and cloud software to enhance safety and justice, focusing on law enforcement and public safety.
Experience: Minimum of 3 years of Technical Support experience
Benefits: Medical, Dental, Vision plans; 401k with employer match; paid time off; parental leave; fitness programs; wellness supp…

Winncompanies

IT Support Specialist Boston
Skills & Focus: IT, Support, Network, Systems, Troubleshoot, IT assets, Support Services, Networks, System administration, End user
Salary: $77,221.65 to $86,874.36
Type: On-site

Zones Llc

IT Help Desk Technician Boston
Skills & Focus: IT Help Desk, customer support, technical support, troubleshooting, Windows environments, Service Desk Analyst, hardware deployments, ticket handling, soft skills, call center
About the Company: Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Specializes in Digital Workplace, Cloud & Data Center, Networkin…
Experience: 2 years in a customer support or call center like environment
Salary: USD 30.00 per hour
Type: Contract
Benefits: Comprehensive benefits package including medical coverage, state-mandated sick leave, and other benefits designed to su…

Knowbe4

Professional Services Engineer Boston
Skills & Focus: IT Security, Customer Relationship, Implementation, Configuration, Technical Troubleshooting, Training, Security Awareness, Communication, Organization, Collaboration
About the Company: KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around …
Experience: Minimum of 1 year experience in similar or related position
Benefits: We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition r…

Convene

AV Operations Specialist Boston
Skills & Focus: AV Technology, Networking, Troubleshoot, Audio, Video, Lighting, Customer Service, Event Support, Technical Support, Hospitality
About the Company: Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. …
Experience: 3+ years
Salary: $65,000 - $72,000
Type: Full-time
Benefits: Health coverage, virtual care, Employee Assistance Program, fertility & family planning, paid time off, holidays, paren…

Beam Therapeutics

IT Systems Analyst Cambridge
Skills & Focus: IT Systems Analyst, Veeva Quality Suite, Application Configuration, System Development Lifecycle, Business Requirements, Change Management, Computer Systems Validation, Analytical Skills, Troubleshooting Skills, Quality Systems
About the Company: Beam Therapeutics is committed to establishing the leading, fully integrated platform for precision genetic medicines. To achieve this vision, Beam has assembl…
Experience: 3+ years of successful experience in configuring and supporting Veeva Vault, and 5+ years of successful IT experience in system development lifecycle (SDLC) activities.

Pickle Robot Company

Robotic Operations Support Specialist Cambridge
Skills & Focus: robotic systems, automated systems, customer support, real-time troubleshooting, technical investigations, process improvement, hardware maintenance, cross-team communication, field operations, remote monitoring
About the Company: Pickle Robot is a pioneer in Physical AI for supply chain applications. Today Pickle robots autonomously unload trucks, trailers, and import containers at huma…
Experience: 2–5 years working with robotic or automated systems in production environments.
Type: Full-time
Benefits: best-in-class benefits including health, dental, & vision insurance; unlimited vacation, along with all federal and sta…

Beam

Co-op IT Student Cambridge
Skills & Focus: RFID, authentication, research and development, computer builds, technical issues, software administration, hardware configurations, documentation, customer service, communication skills
About the Company: Beam is focused on innovative IT solutions with an emphasis on research and development. The company is dedicated to providing exceptional technical support to…
Experience: Pursuing a college diploma or technical institute degree
Type: Co-op

Blueprint Medicines

Senior Manager, IT Service Delivery Cambridge
Skills & Focus: end-user support, team management, incident resolution, SOPs, customer satisfaction, metrics, ITIL, ServiceNow, collaboration, vendor management
About the Company: Blueprint Medicines is a global, fully integrated biopharmaceutical company that invents life-changing medicines, aiming to alleviate human suffering by solvin…
Experience: Minimum of 5 years of experience in end-user support, with at least 3 years in a management role.
Type: Full-time

Perforce Software, Inc.

Device Support Engineer Lowell
Skills & Focus: Troubleshooting, Devices, Monitoring, Support, Mobile, Cloud, Windows, Linux, Networking, Ticketing
About the Company: Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun, with a global f…
Experience: Three years professional work experience
Salary: $56,350 - $65,000 a year
Type: Full-time
Benefits: medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee per…

State Street

Mainframe Infrastructure Capacity and Performance Engineer Quincy
Skills & Focus: Mainframe, Capacity Management, Performance Management, WLM, Change Management, Technology SLAs, Vendor Management, IT Services, Problem Solving, Collaboration
Experience: 10 years
Salary: $120,000 - $187,500 Annual

Pega

Associate Engineer, Pega Operations Center - Return-to-Work Program Waltham
Skills & Focus: AWS, Linux, cloud infrastructure, technical support, systems monitoring, customer service, incident management, automation, troubleshooting, enterprise environment
About the Company: Pega's Return-to-Work program is a 16-week paid 'Returnship' for experienced professionals who have at least 5 years of experience and are returning to the wor…
Experience: At least 5 years of experience
Type: Return-to-Work Program
Benefits: Competitive salary and perks, casual work environment, professional development and skills training.

Buyers Edge Platform, Llc

IT Specialist Waltham
Skills & Focus: IT Support, Windows 11, Microsoft 365, technical support, service issues, computer hardware, network maintenance, inventory management, problem-solving, communication skills
About the Company: Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships. We are dedicate…
Experience: 1-2 years’ experience working in IT Support
Type: Full-time
Benefits: Medical, dental, and vision coverages, ancillary plans, 401(k) plan with company match, Personal Responsibility Paid Ti…

Veterinary Practice Partners

Service Desk Technician Waltham
Skills & Focus: technical support, IT, Service Desk, troubleshooting, veterinary applications, Windows, Apple, MS Office, customer support, network connectivity
About the Company: Veterinary Practice Partners (VPP) is a management company that forms joint ventures with Veterinarians to co-own and run their veterinary practices. Once the …
Experience: 3+ years’ experience in a service technician role that provided support for local and remote users.
Type: Full-time

Unifirst Corporation

IT Service Desk Technician Co-Op Wilmington
Skills & Focus: IT, Service Desk, Troubleshooting, Customer Service, Hardware Support, Active Directory, Office365, Documentation, Communication Skills, Analytical Skills
About the Company: UniFirst Corporation, one of North America’s largest uniform rental and facility service companies, is an international leader in garment & Uniform services in…
Experience: Student currently enrolled in an accredited college/university degree program pursuing a bachelor’s degree in Information Technology
Type: Full-time Co-Op
Benefits: This position is a paid opportunity.