Last updated: 2025-05-22

37 Customer Success Management jobs in Boston.

Hiring now: Customer Success Mgr @ Paperless , Customer Success Mgr @ Bynder, Revenue Ops Analyst @ Flywire, Dir Customer Success @ Axon, Customer Success Engr @ Device42, Sr Revenue Ops Leader @ Flywire1, Sr Mgr Technical Success @ Snyk, Services Engagement Mgr S @ Veeva Syst, Technical Customer Succes @ Cisco, Client Success Dir Digita @ Telus Digi.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (21) SaaS (9) customer success (8) Account Management (6) Product Adoption (5) collaboration (5) relationship management (4) Customer Experience (4) business objectives (3) Client Relationships (3)

📍 Locations

Boston (33) Cambridge (2) Somerville (1) Waltham (1)
🔍 Go to full job search

Paperless Parts

Customer Success Manager Boston
Skills & Focus: Customer Success, SaaS, manufacturing, customer adoption, revenue retention, relationship management, business objectives, profitability, return on investment (ROI), technical account management
About the Company: Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Type: Full-time
Benefits: 100% coverage of health, dental, and vision for you and your dependents; Competitive compensation philosophy; Unlimited…

Bynder

Customer Success Manager Boston
Skills & Focus: Customer Success, Account Management, Digital Asset Management, Client Relationships, Product Adoption, Retention, Growth, Communication Skills, Time Management, Analytical Skills
About the Company: Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints,…
Experience: 5+ years in a customer-facing role, ideally Customer Success or Account Management
Type: Full-time
Benefits: Fun, casual work environment; Flexible vacation policy; 100% Company-paid medical, dental, vision, and life coverage fo…

Flywire

Revenue Operations Analyst Boston
Skills & Focus: revenue operations, customer success, KPI, data tracking, Salesforce, process automation, CSM enablement, customer adoption, cross-functional, sales enablement

Axon

Director, Customer Success Boston
Skills & Focus: Customer Success, KPI, team management, customer relationships, operational rigor, strategic programs, cross-functional collaboration, NPS, SaaS, revenue growth
About the Company: At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and clou…
Experience: 6+ years of relevant work experience within customer success, sales, or account management and 3+ years of previous management and leadership experience
Benefits: Competitive salary, 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, vision…

Device42

Customer Success Engineer Boston
Skills & Focus: customer success, installation, configuration, value recognition, relationship building, feedback analysis, customer engagement, training, risk management, metrics reporting
About the Company: Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. Device42 can continuously discover, map, and optimize infrastructu…

Flywire1

Senior Revenue Operations Leader Boston
Skills & Focus: Revenue Operations, Sales Efficiency, Pipeline, Customer Success, Deal Management, Go-to-Market, Tech Stack, Performance Metrics, Data-Driven, Operational Excellence

Snyk

Senior Manager, Technical Success Key Accounts Boston
Skills & Focus: Technical Success Management, DevOps, product strategy, mentorship, customer engagement, quality enhancement, team growth, leadership, presentation skills, influence
About the Company: Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, con…
Experience: 10+ years of experience in Technical Success Management (TSM) roles, with deep expertise in the DevOps space.
Benefits: Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development; Gen…

Axon

Director of Customer Success Boston
Skills & Focus: customer relationships, KPI tracking, team development, strategic programs, customer satisfaction, NPS, operational efficiencies, cross-functional collaboration, revenue generation, career development
About the Company: Axon is on a mission to Protect Life, pursuing society's most critical safety and justice issues with a range of devices and cloud software.
Experience: 6+ years of relevant work experience within customer success, sales, or account management; 3+ years of management and leadership experience
Salary: 123930-198288
Type: Full-time
Benefits: Competitive salary and 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, vis…

Veeva Systems

Services Engagement Manager (SEM) Boston
Skills & Focus: customer success, commercial product implementation, scoping and planning, sales cycle, solution expert, customer engagements, travel requirements, remote work, life sciences, SaaS industry
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the…
Type: Full-time
Benefits: Flexible work environment, ability to work from home or in the office.

Paperless Parts

Strategic Customer Success Manager Boston
Skills & Focus: Customer Success, Enterprise Customers, ROI, Stakeholder Engagement, Relationship Management, Technical Advisor, Retention, Strategic Relationships, Manufacturing Processes, Product Adoption
About the Company: Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Experience: Experience managing revenue retention, product adoption, and expansion of enterprise customers in a technical customer success or technical account management role
Type: Full-time
Benefits: 100% coverage of health, dental, and vision for you and your dependents; Competitive compensation philosophy; Unlimited…

Cisco

Technical Customer Success Manager Boston
Skills & Focus: Customer Success, software adoption, Annual Recurring Revenue, technical leadership, Customer Experience, networking concepts, cross-functional teams, mentorship, business objectives, Renewals
About the Company: Cisco is a worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform thei…
Experience: 8+ years in a customer facing role in an IT company or in an Enterprise IT organization
Salary: 118000 - 195700 USD
Type: Experienced
Benefits: Medical, dental, and vision insurance, 401(k) with Cisco match, paid time off for volunteer work, up to 12 paid holiday…

Telus Digital

Client Success Director - Digital Healthcare Boston
Skills & Focus: digital healthcare, client success, strategy, partnership, revenue generation, relationship management, innovation, agile methods, stakeholder management, transformation
About the Company: An award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, offering transformative c…
Experience: 5+ years
Salary: $132,000 - $165,000 USD
Type: Full-time
Benefits: Healthcare benefits - Medical, Vision, Dental; 401K matching; Employee Share Purchase Plan; Competitive PTO Policy; Emp…
Customer Success Manager - Fuel iX Boston
Skills & Focus: Customer Success, AI, Contact Center, SaaS, Generative AI, Customer Experience, Onboarding, Product Adoption, Customer Satisfaction, AI-powered CX
About the Company: TELUS Digital is a digital product consultancy and division of TELUS, one of Canada's largest telecommunications providers. They focus on designing and deliver…
Experience: 5+ years in customer success, client services, project management, or program management roles at a B2B SaaS or Generative AI organization
Salary: $96,000 - $120,000 USD
Type: Full-time
Benefits: Healthcare benefits - Medical, Vision, Dental; 401K matching; Employee Share Purchase Plan; Competitive PTO Policy; Emp…

Veeva Systems

Employee Success Business Partner (HRBP) Boston
Skills & Focus: Employee Success, Business Partner, Customer-centric, Service Excellence, Relationship management, Analytical skills, Strategic thought, Communication savvy, Policy and process governance, People-oriented solutions
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
Type: Full-time
Benefits: Work from home or in office flexibility.

Liberate Innovations Inc.

AI Customer Success Manager Boston
Skills & Focus: Customer Success, Account Management, insurance, post-implementation, renewals, expansion, technical onboarding, AI solutions, communication, relationship-building
About the Company: Liberate Innovations Inc. is a Series-A funded AI company focused on revolutionizing the insurance industry through advanced technology solutions.
Experience: 3+ years of experience in Customer Success, Account Management, or a related role at a B2B SaaS company (enterprise experience preferred).
Benefits: Competitive salary with equity options, Flexible PTO, 401(k) plan, Comprehensive health, dental, and vision insurance, …

Klaviyo

Strategic Program Manager, Customer Success and Support Boston
Skills & Focus: program management, cross-functional collaboration, change management, communication, reporting, process efficiency, customer success, project execution, transformation, stakeholder
About the Company: Klaviyo empowers creators to own their own destiny by making first-party data accessible and actionable, focusing on personalized experiences in ecommerce and …
Experience: 5+ years relevant experience
Salary: $112,000 - $168,000 USD

Salesforce

VP, Portfolio Leader Boston
Skills & Focus: customer success, talent management, innovation, strategy, relationship building, team leadership, change management, performance metrics, customer satisfaction, technology trends
About the Company: Salesforce is a global leader in CRM software and applications, dedicated to helping organizations manage customer relationships more effectively.
Salary: $240,400 - $420,600
Type: Full-time

Eliseai

Customer Success Manager Boston
Skills & Focus: Customer Success, SaaS, B2B, Client Relationships, Technical Support, Product Expert, User Adoption, Onboarding, Customer Satisfaction, User Experience
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 2-3 years of technical B2B client-facing experience with a SaaS product
Salary: $90,000 - $120,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Overjet

Customer Success Manager Boston
Skills & Focus: Customer Success, SaaS, Enterprise accounts, KPI, Account management, Training, Churn minimization, Upselling, Insurance, Artificial intelligence
About the Company: Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’r…
Experience: 5+ years of experience in customer success in SAAS or similar product
Type: Hybrid workplace, Full-time
Benefits: Competitive Compensation and Equity; Hybrid workplace; 401k plans with a matching program; Medical, Dental and Vision c…
Customer Success Manager - Mid Market Boston
Skills & Focus: Customer Success, B2B SaaS, Account Management, Expansion, Upsell, Client Satisfaction, Dental Industry, Data-driven Strategy, Client Relationships, High-growth Startup
About the Company: Overjet is the global leader in dental AI, providing platforms used by dental providers and insurers to improve oral health. Recognized for innovation and work…
Experience: 3+ years in customer success in B2B SaaS
Type: Full-time
Benefits: Competitive compensation, equity, hybrid workplace, health coverage, parental leave, learning stipend, work from home s…

Datadog

Associate Customer Success Manager - Boston Boston
Skills & Focus: Customer Success, Onboarding, Relationship Management, Upselling, Cross Selling, Customer Advocacy, Renewal Risks, Product Adoption, Cross-functional Collaboration, Growth Opportunities
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Salary: $68,000 — $90,000 USD
Type: Full-time
Benefits: Inclusive company culture, onboarding, sales training, intra-departmental mentor and buddy program, continuous professi…

Voxie

Senior Customer Onboarding Consultant - Franchise Boston
Skills & Focus: consultative onboarding, customer journey, project management, SaaS, marketing technology, SMS, communication strategies, relationship-building, customer workflows, processes
About the Company: Voxie is a leading conversational texting and automation platform that enables brands to personalize the text messaging experience for their customers at scale…
Experience: 3+ years of hands-on experience in a consultative onboarding role, supporting large franchise / multi-location organization and/or enterprise-level customers co-developing communication strategies
Salary: $90,000 - $125,000

Axon

Customer Success Manager Boston
Skills & Focus: Customer Success, onboarding, training, support, relationship management, product knowledge, industry best practices, escalations, communication skills, high-stress
About the Company: At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and clou…
Experience: 3+ years in a customer-facing role
Type: Onsite
Benefits: Competitive salary and 401k with employer match, Discretionary paid time off, Paid parental leave, Medical, Dental, Vis…

Datadog

Customer Success Associate Boston
Skills & Focus: Customer Success, customer relationships, adoption, retention, account management, negotiating contracts, sales cycle, usage trends, collaboration, professional development
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 0-2 years of experience in a customer account facing role
Salary: $54,000 — $72,000 USD
Type: Full-time
Benefits: Best-in-breed onboarding, Sales training in MEDDIC and Command of the Message, inclusive company culture, continuous pr…

Memfault

Enterprise Customer Success Manager Boston
Skills & Focus: customer success, enterprise, hardware, IoT, monitor, debug, update, cross department, business outcomes, value
About the Company: Memfault is the first observability platform purpose-built for hardware and IoT devices. Our platform empowers embedded engineering teams to monitor, debug, an…

Recorded Future

Director of Customer Education & Training Boston
Skills & Focus: customer education, training programs, certification, engagement, metrics, collaboration, global team, operational excellence, scalable systems, SaaS
About the Company: With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest…

Benchling

Customer Success Manager Boston
Skills & Focus: Customer Success, Life Sciences, SaaS, Data Analysis, Project Management, Stakeholder Engagement, Adoption Strategies, Collaboration, Bioengineering, Biotechnology
About the Company: Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development o…
Experience: 4+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment
Salary: $110,000 to $160,000
Type: Full-time
Benefits: Competitive salary and equity, medical, dental, vision plans, fertility healthcare, paid parental leave, 401(k) with Em…

Datadog

Customer Success Manager Boston
Skills & Focus: customer success, relationship management, onboarding, upselling, cross-selling, growth opportunities, customer advocacy, collaboration, negotiation, adoption rates
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 5-7 years in a customer account facing role
Salary: $86,000 — $118,000 USD
Type: Full-time
Benefits: Healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursem…

Axon

Senior Customer Success Manager, Enterprise Boston
Skills & Focus: Customer Success, Client Engagement, Adoption Metrics, Strategic Relationships, Cross-Functional Collaboration, Project Management, Enterprise Customers, Mentoring, Data-Driven Strategies, Product Innovation
About the Company: At Axon, we’re on a mission to protect life and build a safer, more connected world through innovative technology. Our Enterprise segment is one of our fastest…
Experience: 5+ years in a customer-facing role, with at least 3 years managing enterprise-level customers in a Customer Success or Account Management capacity.
Benefits: Competitive salary and 401k with employer match, Discretionary paid time off, Paid parental leave for all, Medical, Den…

Klaviyo

Customer Success Manager Boston
Skills & Focus: Customer Success, Account Management, Email Marketing, Strategic Marketing, Customer Relationships, Cross-functional Collaboration, Problem Solving, Communication Skills, Customer Experience, Growth
About the Company: Klaviyo is a company that empowers creators to own their own destiny by making first-party data accessible and actionable, nurturing personalized experiences i…
Experience: 2+ years of account management experience
Salary: $72,000—$108,000 USD

Ataccama

Customer Success Manager Boston
Skills & Focus: Customer Success Manager, data management, customer relationship, drive adoption, long-term relationships, data quality solutions, cross-sell opportunities, customer loyalty, collaboration, AI-powered cloud data management
About the Company: Ataccama is on a mission to power a better future with data, enabling both technical and less technical ‘data people’ across their organizations to create high…
Type: Full-time

Device42

Senior Customer Success Manager Boston
Skills & Focus: Customer Success, Hybrid IT, multi-cloud environments, IT infrastructure, relationship building, technical communication, stakeholder management, revenue growth, software solution, customer engagements
About the Company: Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. We provide customers with accurate, comprehensive, and current ins…
Experience: 5+ years of experience in Customer Success
Type: Full-time

Mirakl

Customer Success Consultant, Adspert Boston
Skills & Focus: client retention, customer success, ad optimization, client relationships, business objectives, success plans, feedback, platform utilization, data interpretation, SaaS
About the Company: Mirakl is the global leader in platform business innovation, providing enterprises with solutions to digitize and expand product assortment through marketplace…

Proton

Enterprise Customer Success Manager Cambridge
Skills & Focus: Customer Success, Enterprise, AI-powered, CRM, Account Management, Stakeholders, Adoption, Expansion, Strategy, Customer Relationships
About the Company: Proton is revolutionizing the wholesale distribution industry with AI-powered sales software, aiming to bring the industry into the modern age.
Experience: 5+ years in Customer Success, preferably in enterprise software
Benefits: Competitive salaries, company stock options, unlimited PTO, 401k with employer contribution, comprehensive medical/dent…

Schrödinger

Customer Success Manager Cambridge
Skills & Focus: Customer Success, LiveDesign implementation, pharmaceutical drug discovery, compounded chemistry, cheminformatics, project management, collaborative therapeutic design, user success, product roadmap, enterprise software technology
About the Company: Schrödinger is focused on improving human health and quality of life through the development, distribution, and application of advanced computational methods.
Experience: At least three years of experience in a life sciences field related to drug discovery
Salary: $100,000 - $160,000
Benefits: Competitive salary, equity-based compensation, healthcare (with dental and vision), 401k, pre-tax commuter benefits, fl…

Smartbear

Customer Success Manager Somerville
Skills & Focus: Customer Success, Account Management, Software Industry, Customer Engagement, Cross-functional Teams, Data Analysis, Relationship Management, Product Adoption, Customer Experience, Performance Metrics
About the Company: At SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs bring visibi…
Experience: Min 3-5 years in Customer Success, Account Management, or a similar customer-facing role
Type: Full-time
Benefits: Opportunities for career growth, celebration of diversity, ethical corporate practices, inclusive workplace.

Constant Contact

Customer Success Operations Project Manager Waltham
Skills & Focus: project management, operations, strategic project execution, data analysis, workflow optimization, customer experience, retention, performance metrics, collaboration, KPI monitoring
About the Company: At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small busi…
Experience: 3+ years in project management, operations, or strategy roles
Salary: $66,000 - $82,500 USD
Type: Full-time
Benefits: A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and y…