Last updated: 2025-05-22

24 Customer Onboarding And Success jobs in Boston.

Hiring now: Sr Implementation Proj Mg @ Paperless , Lead Customer Engagement @ Freshworks, Customer Success Mgr @ Bynder, Staff Software Engr Onboa @ Datadog, Dir Customer Success @ Axon, Customer Success Engr @ Device42, Customer Success Mgr Fuel @ Telus Digi, Sr Enablement Program Mgr @ Klaviyo, Ai Customer Success Mgr @ Liberate I, Customer Success Mgr @ Eliseai.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (13) SaaS (7) Product Adoption (4) customer success (4) Project Management (3) relationship management (3) Account Management (3) onboarding (3) training (3) Onboarding (3)

📍 Locations

Boston (24)
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Paperless Parts

Senior Implementation Project Manager Boston
Skills & Focus: project management, implementation, customer experience, SaaS, manufacturing operations, risk management, stakeholder communication, process improvement, training plans, ERP systems
About the Company: Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Experience: 8+ years of project management experience in customer-facing, implementation roles within fast-paced, high-tech companies; SaaS and SI experience preferred.
Type: Full-time
Benefits: 100% coverage of health, dental, and vision for you and your dependents; Competitive compensation philosophy; Unlimited…

Freshworks

Lead - Customer Engagement Boston
Skills & Focus: Customer Engagement, Project Management, Implementation, Deployment, Stakeholders, Cross-functional Teams, Risk Management, Communication, Project Plans, Client Coordination

Paperless Parts

Customer Success Manager Boston
Skills & Focus: Customer Success, SaaS, manufacturing, customer adoption, revenue retention, relationship management, business objectives, profitability, return on investment (ROI), technical account management
About the Company: Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Type: Full-time
Benefits: 100% coverage of health, dental, and vision for you and your dependents; Competitive compensation philosophy; Unlimited…

Bynder

Customer Success Manager Boston
Skills & Focus: Customer Success, Account Management, Digital Asset Management, Client Relationships, Product Adoption, Retention, Growth, Communication Skills, Time Management, Analytical Skills
About the Company: Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints,…
Experience: 5+ years in a customer-facing role, ideally Customer Success or Account Management
Type: Full-time
Benefits: Fun, casual work environment; Flexible vacation policy; 100% Company-paid medical, dental, vision, and life coverage fo…

Datadog

Staff Software Engineer - Onboarding Boston
Skills & Focus: onboarding, integration, product adoption, scalable systems, technical leadership, user experience, collaboration, mentoring, cloud monitoring, software engineering
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 10+ years of engineering experience
Salary: $234,000 — $300,000 USD
Type: Full-time
Benefits: Comprehensive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan,…

Axon

Director, Customer Success Boston
Skills & Focus: Customer Success, KPI, team management, customer relationships, operational rigor, strategic programs, cross-functional collaboration, NPS, SaaS, revenue growth
About the Company: At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and clou…
Experience: 6+ years of relevant work experience within customer success, sales, or account management and 3+ years of previous management and leadership experience
Benefits: Competitive salary, 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, vision…

Device42

Customer Success Engineer Boston
Skills & Focus: customer success, installation, configuration, value recognition, relationship building, feedback analysis, customer engagement, training, risk management, metrics reporting
About the Company: Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. Device42 can continuously discover, map, and optimize infrastructu…

Axon

Director of Customer Success Boston
Skills & Focus: customer relationships, KPI tracking, team development, strategic programs, customer satisfaction, NPS, operational efficiencies, cross-functional collaboration, revenue generation, career development
About the Company: Axon is on a mission to Protect Life, pursuing society's most critical safety and justice issues with a range of devices and cloud software.
Experience: 6+ years of relevant work experience within customer success, sales, or account management; 3+ years of management and leadership experience
Salary: 123930-198288
Type: Full-time
Benefits: Competitive salary and 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, vis…

Paperless Parts

Strategic Customer Success Manager Boston
Skills & Focus: Customer Success, Enterprise Customers, ROI, Stakeholder Engagement, Relationship Management, Technical Advisor, Retention, Strategic Relationships, Manufacturing Processes, Product Adoption
About the Company: Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Experience: Experience managing revenue retention, product adoption, and expansion of enterprise customers in a technical customer success or technical account management role
Type: Full-time
Benefits: 100% coverage of health, dental, and vision for you and your dependents; Competitive compensation philosophy; Unlimited…

Telus Digital

Customer Success Manager - Fuel iX Boston
Skills & Focus: Customer Success, AI, Contact Center, SaaS, Generative AI, Customer Experience, Onboarding, Product Adoption, Customer Satisfaction, AI-powered CX
About the Company: TELUS Digital is a digital product consultancy and division of TELUS, one of Canada's largest telecommunications providers. They focus on designing and deliver…
Experience: 5+ years in customer success, client services, project management, or program management roles at a B2B SaaS or Generative AI organization
Salary: $96,000 - $120,000 USD
Type: Full-time
Benefits: Healthcare benefits - Medical, Vision, Dental; 401K matching; Employee Share Purchase Plan; Competitive PTO Policy; Emp…

Klaviyo

Senior Enablement Program Manager Boston
Skills & Focus: Enablement, Customer-facing services, Training programs, Soft skills, Stakeholder management, Project management, LMS platforms, Cross-functional collaboration, Change enablement, Curriculum strategy
About the Company: Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable like never before.
Experience: 8+ years in a consulting, professional services, or learning and development role
Salary: $124,000 — $186,000 USD
Type: Full-time
Benefits: Medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time of…

Liberate Innovations Inc.

AI Customer Success Manager Boston
Skills & Focus: Customer Success, Account Management, insurance, post-implementation, renewals, expansion, technical onboarding, AI solutions, communication, relationship-building
About the Company: Liberate Innovations Inc. is a Series-A funded AI company focused on revolutionizing the insurance industry through advanced technology solutions.
Experience: 3+ years of experience in Customer Success, Account Management, or a related role at a B2B SaaS company (enterprise experience preferred).
Benefits: Competitive salary with equity options, Flexible PTO, 401(k) plan, Comprehensive health, dental, and vision insurance, …

Eliseai

Customer Success Manager Boston
Skills & Focus: Customer Success, SaaS, B2B, Client Relationships, Technical Support, Product Expert, User Adoption, Onboarding, Customer Satisfaction, User Experience
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 2-3 years of technical B2B client-facing experience with a SaaS product
Salary: $90,000 - $120,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Datadog

Associate Customer Success Manager - Boston Boston
Skills & Focus: Customer Success, Onboarding, Relationship Management, Upselling, Cross Selling, Customer Advocacy, Renewal Risks, Product Adoption, Cross-functional Collaboration, Growth Opportunities
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Salary: $68,000 — $90,000 USD
Type: Full-time
Benefits: Inclusive company culture, onboarding, sales training, intra-departmental mentor and buddy program, continuous professi…

Voxie

Senior Customer Onboarding Consultant - Franchise Boston
Skills & Focus: consultative onboarding, customer journey, project management, SaaS, marketing technology, SMS, communication strategies, relationship-building, customer workflows, processes
About the Company: Voxie is a leading conversational texting and automation platform that enables brands to personalize the text messaging experience for their customers at scale…
Experience: 3+ years of hands-on experience in a consultative onboarding role, supporting large franchise / multi-location organization and/or enterprise-level customers co-developing communication strategies
Salary: $90,000 - $125,000

Axon

Customer Success Manager Boston
Skills & Focus: Customer Success, onboarding, training, support, relationship management, product knowledge, industry best practices, escalations, communication skills, high-stress
About the Company: At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and clou…
Experience: 3+ years in a customer-facing role
Type: Onsite
Benefits: Competitive salary and 401k with employer match, Discretionary paid time off, Paid parental leave, Medical, Dental, Vis…

Benchling

Customer Success Manager Boston
Skills & Focus: Customer Success, Life Sciences, SaaS, Data Analysis, Project Management, Stakeholder Engagement, Adoption Strategies, Collaboration, Bioengineering, Biotechnology
About the Company: Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development o…
Experience: 4+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment
Salary: $110,000 to $160,000
Type: Full-time
Benefits: Competitive salary and equity, medical, dental, vision plans, fertility healthcare, paid parental leave, 401(k) with Em…

Datadog

Customer Success Manager Boston
Skills & Focus: customer success, relationship management, onboarding, upselling, cross-selling, growth opportunities, customer advocacy, collaboration, negotiation, adoption rates
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 5-7 years in a customer account facing role
Salary: $86,000 — $118,000 USD
Type: Full-time
Benefits: Healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursem…

Anaplan

Principal Platform Adoption Specialist Boston
Skills & Focus: customer success, product knowledge, technical advisor, platform adoption, stakeholder management, data analytics, consulting, software adoption, communication skills, process design
About the Company: At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so o…
Experience: 8+ years of experience in customer success, consulting, or professional services; 3–5+ years of hands-on Anaplan model-building experience.

Klaviyo

Principal Enablement Program Manager, Global Services Boston
Skills & Focus: training, product launch, system updates, communication, learning platform, soft skills, curriculum, stakeholder management, cross-functional, enablement
About the Company: Klaviyo is a CRM platform built for B2C businesses, offering marketing automation, analytics, and data platform solutions.
Experience: 8+ years in related roles

Axon

Senior Customer Success Manager, Enterprise Boston
Skills & Focus: Customer Success, Client Engagement, Adoption Metrics, Strategic Relationships, Cross-Functional Collaboration, Project Management, Enterprise Customers, Mentoring, Data-Driven Strategies, Product Innovation
About the Company: At Axon, we’re on a mission to protect life and build a safer, more connected world through innovative technology. Our Enterprise segment is one of our fastest…
Experience: 5+ years in a customer-facing role, with at least 3 years managing enterprise-level customers in a Customer Success or Account Management capacity.
Benefits: Competitive salary and 401k with employer match, Discretionary paid time off, Paid parental leave for all, Medical, Den…

Klaviyo

Customer Success Manager Boston
Skills & Focus: Customer Success, Account Management, Email Marketing, Strategic Marketing, Customer Relationships, Cross-functional Collaboration, Problem Solving, Communication Skills, Customer Experience, Growth
About the Company: Klaviyo is a company that empowers creators to own their own destiny by making first-party data accessible and actionable, nurturing personalized experiences i…
Experience: 2+ years of account management experience
Salary: $72,000—$108,000 USD

Ketryx

Client Operations Director Boston
Skills & Focus: regulated industries, medical software, AI/ML, quality processes, customer success, regulated environment, software validation, team management, compliance, client onboarding
About the Company: Ketryx is saving and improving lives by making medical software safe and reliable. We empower software teams building medical applications to create safe, secu…
Experience: Extensive experience working in regulated industries; experience managing teams, preferably including managers.
Salary: $150,000-200,000
Type: Full-time
Benefits: Competitive compensation, generous stock options, hybrid work model, generous PTO, opportunity to learn and grow, work …

Device42

Senior Customer Success Manager Boston
Skills & Focus: Customer Success, Hybrid IT, multi-cloud environments, IT infrastructure, relationship building, technical communication, stakeholder management, revenue growth, software solution, customer engagements
About the Company: Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. We provide customers with accurate, comprehensive, and current ins…
Experience: 5+ years of experience in Customer Success
Type: Full-time