Last updated: 2025-05-22

13 Technical And Product Support jobs in Austin.

Hiring now: Remote Intermediatelevel @ Mashgin, Customer Solutions Engr C @ Cloudflare, Staff Technical Solutions @ Findhelp A, Support Ops Spec @ Bumble, Sr Staff Prod Support Eng @ Findhelp, Base Optimization Spec @ Airtable, Sr Escalations Support En @ Cisco Thou, Dev Support Ops Mgr Proac @ Meta, Client Exp Associate @ Microventu, Support Engr @ Sonar.Explore more at at kaamvaam.com

🔥 Skills

customer support (7) technical support (4) problem solving (3) project management (3) communication skills (2) technical advisor (2) Cloudflare platform (2) customer lifecycle (2) problem-solving (2) customer experience (2)

📍 Locations

Austin (13)
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Mashgin

Remote Intermediate-level Position Austin
Skills & Focus: point-of-sale, computer vision, AI, checkout, customer support, installation, technology deployment, communication skills, problem solving, project management
About the Company: Mashgin has developed a successful and innovative point-of-sale experience that uses computer vision and AI to make checkout nearly instantaneous. Our kiosks s…
Experience: Intermediate level
Type: Remote

Cloudflare

Customer Solutions Engineer (CSE) Austin
Skills & Focus: Customer Solutions Engineer, technical advisor, Cloudflare platform, customer lifecycle, technical support, internet protocols, scripting languages, problem-solving, client management, security aspects
About the Company: Cloudflare is on a mission to help build a better Internet, operating one of the world’s largest networks that powers millions of websites and properties for c…
Experience: 3+ years of prior post-sales customer relationship management
Salary: Estimated annual salary of $125,000 - $175,000 depending on location
Type: Full-time
Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Ferti…

Findhelp, A Public Benefit Corporation

Staff Technical Solutions Engineer Austin
Skills & Focus: technical solutions, customer support, project management, social care, customer relationships, integrations, troubleshooting, API, Python, SQL
About the Company: We’re changing the way people connect to social care. At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to c…
Experience: 5+ years experience in account management, technical customer support, customer success, or partnerships.
Salary: $96,000 - $120,000 a year
Type: Full-time
Benefits: 401k & stock options, Free food and onsite gym at our Austin HQ, Paid parental leave, Competitive PTO & 10 paid holiday…

Bumble Inc.

Support Operations Specialist Austin
Skills & Focus: customer support, operations specialist, T2 escalations, bug investigations, empathetic support, process refinement, cross-functional collaboration, member advocacy, quality elevation, scheduling flexibility
About the Company: An equal opportunity employer focused on delivering exceptional customer support and ensuring member loyalty.

Findhelp

Senior Staff Product Support Engineer Austin
Skills & Focus: technical implementation, issue investigation, code changes, social care resources, customer support, mission-driven, proprietary technology, fast-paced environment, impact, programs
About the Company: Findhelp is a mission-driven organization that provides a comprehensive platform of products and services to connect people to social care resources. The compa…
Type: Full-time

Airtable

Base Optimization Specialist Austin
Skills & Focus: customer support, consultative, problem solving, workflow design, training, consulting, customer experience, communication, relationship building, product feedback
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Experience: 2+ years in a customer-facing role

Cisco Thousandeyes

Senior Escalations Support Engineer Austin
Skills & Focus: network loss, diagnose, monitoring, automation, network outage, technical support, customer issues, network telemetry, AI-powered, product improvement
About the Company: Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network. Powered…
Experience: 5–8+ years in a technical support, engineering, or customer-facing role
Salary: 112,000 USD - 149,900 USD
Type: Full-time
Benefits: Medical, dental, vision insurance, 401(k), paid holidays, vacation and sick time, performance incentives, and additiona…

Cloudflare

Escalation Engineer Austin
Skills & Focus: technical troubleshooting, escalated issues, cross-functional, customer escalation, Linux command line, network infrastructure, process improvements, leadership, communication skills, support experience
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: 2-3 years of technical troubleshooting experience, preferably in technical support or system reliability engineering

Meta

Developer Support Operations Manager, Proactive and Social Austin
Skills & Focus: developer support, customer support, operations expert, technical developer support, cross-functional teams, process improvement, social listening, developer experience, project management, data centric
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 5+ years of experience in developer support, customer support, customer experience, or similar roles.
Salary: $129,000/year to $185,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits which include individual compensation not limited to hourly rate, monthly rate, or annual salary, …

Microventures

Client Experience Associate Austin
Skills & Focus: client experience, investment process, problem solving, client issues, strong relationships, educating clients, improvement, systems, processes, team collaboration
About the Company: MicroVentures gives both accredited and non-accredited investors access to invest in startups. We are one of the financial industry's first organizations to me…
Type: Full-time

Sonar

Support Engineer Austin
Skills & Focus: Support Engineer, software engineering, customer service, implementation, integration, software solutions, technical support, customer issues, adoption, product discussions
About the Company: Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write …

Cloudflare

Customer Solutions Engineer Austin
Skills & Focus: technical advisor, customer lifecycle, Cloudflare platform, customer retention, technical best practices, relationship building, technical escalations, scripting language, OSI model, Cloudflare products
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: 5-8 years of prior post-sales customer relationship management
Salary: $125,000 - $202,000
Type: Full-time

Canva

Enterprise Admin Support Specialist Austin
Skills & Focus: customer support, Enterprise Admin, Single Sign-On, Content Management, Offline Billing, User Management, technical support, customer experience, problem-solving, team collaboration
About the Company: Canva is a graphic design platform that allows users to create a variety of visual content using a simple drag-and-drop interface.
Experience: Experienced
Type: Full-time