Last updated: 2025-05-22

47 Customer Success Management jobs in Austin.

Hiring now: Dir Customer Success Ma C @ Salesforce, Customer Success Mgr @ Cloudflare, Sr Solutions Mgr 1 @ Recurly, Scaled Customer Success M @ Writer, Sr Customer Success Mgr @ Safetycult, Customer Success Mgr @ Hive Learn, Onboarding Analyst @ Hyros, Enterprise Customer Succe @ Betterup, Sr Client Exp Mgr @ Lightedge , Sr Implementation Mgr @ Way.Explore more at at kaamvaam.com

🔥 Skills

Customer Success (18) SaaS (14) customer success (13) project management (8) customer satisfaction (6) stakeholder management (5) data analysis (5) adoption (5) retention (5) relationship building (4)

📍 Locations

Austin (47)
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Salesforce

Director, Customer Success M&A Content, Training and Change Austin
Skills & Focus: M&A integration, change management, training development, organizational transitions, business processes, stakeholder management, communication strategies, project management, documentation, training programs
About the Company: Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with core values, we help companies across every industry blaze …
Experience: 8+ years of experience in management consulting, M&A integration management, change management, training & development, and/or transformation
Salary: $193,800 - $281,100 (New York)
Type: Full-time

Cloudflare

Customer Success Manager Austin
Skills & Focus: customer success, cloud security, relationship-building, project management, enterprise customers, technical support, data analysis, business reviews, customer engagement, problem solving
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: 5+ years of experience in cloud security in a customer-facing role with a technical background preferred.
Salary: Estimated annual salary of $143,000.00 - 175,000.00 for New York and Texas based; Estimated annual salary of $159,000.00 - 195,000.00 for New York City, Washington, DC Metro based; Estimated annual salary of $167,000.00 - 205,000.00 for San Francisco Bay Area.
Type: Hybrid
Benefits: Cloudflare offers a complete package of benefits including medical, dental, vision insurance, flexible spending account…

Recurly, Inc.

Senior Solutions Manager 1 Austin
Skills & Focus: customer onboarding, SaaS, subscription billing, project management, technical challenges, customer experience, implementation, relationship building, training, continuous improvement
About the Company: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worl…
Experience: Minimum of 5 years of relevant experience within the FinTech industry, including exposure to SaaS business models and technologies.
Type: Full-time
Benefits: Recurly offers competitive benefits programs, including medical, dental, vision benefits, life insurance, short and lon…

Writer

Scaled Customer Success Manager Austin
Skills & Focus: customer onboarding, adoption, retention, relationship management, CS tools, playbooks, data analysis, cross-sell, up-sell, team collaboration
About the Company: Writer is committed to great writing for everyone.
Experience: 3+ years in a CSM role in B2B SaaS
Type: Full-time
Benefits: Generous PTO, medical, dental, and vision coverage, paid parental leave, fertility support, flexible spending accounts,…

Safetyculture

Senior Customer Success Manager Austin
Skills & Focus: Customer Success, Transportation, Logistics, Enterprise customers, SaaS, Operations platform, Business goals, Partnership growth, Trusted advisor, Maximize value
About the Company: SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations…
Experience: Direct work experience in Transportation and/or Logistics or managing Enterprise customers in these industries.
Type: Full-time
Senior Customer Success Engineer Austin
Skills & Focus: Customer Success, Technical Solutions, API Integration, SQL, Data Analytics, Cloud Solutions, Scripting, BI Dashboards, API Documentation, Customer Relations
About the Company: SafetyCulture is a global SaaS company and Australian Tech unicorn dedicated to improving workplace safety and operational efficiency.
Type: Full-time

Hive Learning

Customer Success Manager Austin
Skills & Focus: Customer Success, Sales Enablement, Client Relationships, Onboarding, Product Adoption, Data-Driven, Stakeholder Management, Growth Opportunities, Contract Negotiation, Problem-Solving
About the Company: Hive Learning is redefining the future of learning and sales enablement. Our platforms, Hive Learning and Hive Perform, empower businesses to upskill their tea…
Experience: 1-2 years in Customer Success or a related field
Type: Full-Time
Benefits: 20 days annual leave plus public holidays, Day off for your birthday, 5 days paid sickness leave, Private medical insur…

Hyros

Onboarding Analyst Austin
Skills & Focus: onboarding analyst, customer success, SaaS, Google Adwords, Facebook ad manager, HTML, marketing software, attention to detail, communication skills, career growth
About the Company: HYROS specializes in providing sales tracking solutions for large VIP clients in marketing, focusing on a personal level of service and helping clients effecti…
Experience: Experience in customer success at a SaaS company, technical skills in reading code, familiarity with marketing software.
Type: Full-time
Benefits: Focus on long-term career growth, coaching and development opportunities, remote work culture, potential for career adv…

Safetyculture

Director, Customer Solutions & Implementation Austin
Skills & Focus: customer solutions, implementation, SaaS, customer success, onboarding, integrations, technical leader, operational leadership, global team, strategic vision
About the Company: SafetyCulture is a customer and product-led SaaS company, our mission is to help working teams get better every day, our technology platform and products give …

Betterup

Enterprise Customer Success Manager Austin
Skills & Focus: customer success, client service, strategic consulting, project management, relationship mastery, problem-solving, storytelling, value delivery, account health, leadership skills
About the Company: BetterUp is a company focused on human transformation, providing personal coaching and development for employees.
Salary: $94,000.00 – $162,000.00
Type: Full-time
Benefits: Access to BetterUp coaching, competitive compensation plan, flexible paid time off, learning and development stipend, c…

Lightedge Solutions

Sr. Client Experience Manager Austin
Skills & Focus: Client Experience, Customer Service, Technical Sales, Client Retention, Strategic Planning, Client Engagement, Data Insights, Collaboration, Account Management, Problem-Solving
About the Company: LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. They offer businesses alternatives that streamli…
Experience: 2+ years experience ideally in a technical sales capacity
Type: Full Time

Way

Senior Implementation Manager Austin
Skills & Focus: stakeholders, implementation, customer satisfaction, product, client relationships, process improvement, communication, stakeholder management, data analysis, start-up
About the Company: Way is a category-leading B2B technology platform empowering brands to unlock the power of experiences, with a focus on hospitality and experiential services. …
Experience: 3+ years in a client-facing role for software implementation services
Type: Full-time
Benefits: Competitive salary, equity, medical/dental/vision coverage, 401K, travel perks, $500 annual experience stipend

Safetyculture

Manager, Customer Success Austin
Skills & Focus: Customer Success, adoption, retention, expansion, advocacy, coaching, cross-functional teams, continuous improvement, value realization, outcome alignment
About the Company: SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations…
Type: Full-time

Betterup

Government Customer Success Manager Austin
Skills & Focus: Customer Success, Project Management, Relationship Building, Strategic Consulting, Account Health, Value Delivery, Cross-functional Collaboration, Problem Solving, Public Sector, Stakeholder Management
About the Company: BetterUp is a company whose mission is human transformation, focusing on the employer/employee relationship and providing coaching and development experiences …
Salary: $107,000.00 – $161,000.00
Type: Full-time
Benefits: Access to BetterUp coaching; medical, dental, and vision insurance; flexible paid time off; learning and development st…

Cognite

Customer Business Executive Austin
Skills & Focus: Customer Success, Data Fusion, Relationship Management, Customer Retention, Business Goals, Stakeholder Engagement, Cross-Sell, Upsell, Customer Metrics, B2B Software
About the Company: Cognite is a global SaaS forerunner in leveraging data to unravel complex business challenges through its Cognite Data Fusion platform.
Experience: 5-10 years of experience leading customer engagements as an account manager, customer success manager, or related role.
Type: Full-Time
Benefits: Competitive Compensation including base plus bonus, 401(k) with 4% employer matching, health, dental, vision & disabili…

Deepl

Senior Field Enablement Manager Austin
Skills & Focus: Sales Enablement, Enablement programs, Sales methodologies, Coaching, Sales processes, Remote team collaboration, Data-driven, Cross-functional teams, Hybrid onboarding, SaaS
About the Company: DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding trans…
Experience: A minimum of 5-7 years
Type: Full time
Benefits: 30 days of annual leave, hybrid work, flexible hours, competitive benefits, monthly full-day hacking sessions.

Auctane

Customer Success Associate Austin
Skills & Focus: Customer Success, Data Analysis, Customer Retention, E-Commerce, Customer Engagement, SalesForce, Zendesk, Zoom, Collaboration, Problem Solving
About the Company: At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for b…
Experience: One or more (1+) year’s customer service experience
Type: Hybrid
Benefits: Flex Time Off policy, 12 paid holidays, 401k employer matching, gym discounts, education reimbursement, Employee Assist…

Procore Technologies

Customer Success Engineer Austin
Skills & Focus: construction industry, customer success, construction technology, product demonstrations, technical account manager, data-driven recommendations, adoption, industry best practices, collaborative, professional services
Experience: 8+ years of Construction industry expertise preferred; 8+ years of Customer Success, Professional Services, Technical Pre-Sales experience

Dbt Labs

Customer Success Architect Austin
Skills & Focus: Customer Success, Technical Account Management, Data Transformation, SQL, Analytics Engineering, Product Adoption, Customer Retention, Customer Satisfaction, Stakeholder Engagement, Data Infrastructure
About the Company: Since 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge. They've pioneered the practice of analytics engine…
Experience: 2+ years in a post-sales role
Salary: $100,000 - $130,000 OTE USD
Type: Hybrid
Benefits: Unlimited vacation time, 401k plan with 3% contribution, comprehensive healthcare coverage, generous paid parental leav…

Recurly, Inc.

Customer Success Manager II Austin
Skills & Focus: Customer Success, Relationship-building, SaaS, Onboarding, Implementation, Customer Engagement, Retention, Growth, Technical Support, Best Practices
About the Company: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worl…

Way

Enterprise Customer Success Manager Austin
Skills & Focus: Customer Success, SaaS, hospitality, data-driven decision making, relationship management, consultative support, corporate engagement, negotiations, cross-functional collaboration, strategic growth
About the Company: Way is the category-leading B2B technology platform enabling brands to capitalize on the growing demand for transformative experiences. Founded in 2020, Way ha…
Experience: 1-5 years in Enterprise Customer Success, ideally in the software industry, with direct hospitality experience required.
Type: Full-time
Benefits: Competitive salary, generous equity, medical, dental, and vision coverage paid 100% by the company, 401K benefits and o…

Qualia

Customer Success Manager (Remote) Austin
Skills & Focus: Customer Success, Account Management, Software Implementation, Customer Support, Relationship Management, Revenue Growth, Sales Drive, Technical Expertise, Client Onboarding, Real Estate
About the Company: Qualia is a leading B2B real estate technology company that develops digital closing platforms for the real estate ecosystem, including homebuyers, sellers, le…

Imagine.Io

Head - Customer Success Austin
Skills & Focus: customer success, team management, client engagement, product adoption, performance metrics, customer retention, account growth, operational processes, revenue growth, SaaS
About the Company: Imagine.io is a leading provider of innovative 3D design and visualization solutions, empowering professionals in e-commerce, manufacturing, product design and…
Experience: 10+ years of customer success experience, 4+ years of management experience
Salary: 150,000 USD
Type: Full-Time
Benefits: Competitive salary and commission structure. Comprehensive benefits package, including health and dental. Opportunity f…

Writer

Strategic Customer Success Manager Austin
Skills & Focus: customer success, Fortune 50-100, project management, retention, adoption, stakeholder relationships, change management, high-touch service, analytical skills, renewal process
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 7+ years in a CSM role focused on Fortune 50-100 accounts
Type: Full-time
Benefits: Generous PTO, plus company holidays, medical, dental, and vision coverage, paid parental leave (12 weeks), fertility an…

Envoy

Mid-Market Customer Success Manager Austin
Skills & Focus: Customer Success, Account Management, B2B SaaS, Customer Lifecycle, Adoption, Retention, Upselling, Customer Experience, Account Health, Data-Driven
About the Company: Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and ac…
Experience: 3+ years of experience in a customer-facing role such as Customer Success, Account Management, or Customer Experience in B2B SaaS companies
Salary: $110K- $120K OTE (Annually)

Braze

Escalation Manager Austin
Skills & Focus: escalation management, customer satisfaction, process improvement, cross-functional collaboration, SaaS, cloud technologies, operational excellence, data-driven decision-making, technical problem-solving, program management
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 10+ years
Salary: $117,400.00 - $143,500.00/year (OTE $130,400.00 - $159,400.00/year)
Type: Full-time
Benefits: Comprehensive benefits including competitive compensation, equity grants, flexible paid time off, comprehensive benefit…

Salesforce

MuleSoft Customer Success Manager Austin
Skills & Focus: Customer Success, API-led connectivity, Stakeholder relationships, MuleSoft, Technical solutions, Project leadership, Technical concepts, Consulting services, Implementation health, Cross-functional teams
About the Company: MuleSoft, a Salesforce Company, helps organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices.
Experience: Minimum of 8 years of work experience in Technical Customer Success, project leadership, or technology solutions development.
Salary: $133,400 - $199,700
Type: Full-time
Benefits: Health benefits, financial perks, time off, parental benefits, and discounts.

Roller

Senior Renewals Manager Austin
Skills & Focus: renewals strategy, subscription retention, process optimization, cross-functional collaboration, customer success, analytics, forecasting, negotiation, up-sell opportunities, churn reduction
About the Company: ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great…
Experience: 5+ years of experience in a renewals or customer success role within the SaaS industry
Type: Full-time
Benefits: 401(k) plan, health insurance, 16 weeks paid Parental Leave for primary carers and 4 weeks for secondary carers, additi…

Canva

Enterprise Customer Success Manager Austin
Skills & Focus: Customer success, Account growth, Relationship building, Data and analytics, SaaS, Renewal, Expansion, Product improvements, Cross-functional team, Account management
About the Company: A global design platform with a rapid growth in customers, offering innovative SaaS solutions, focusing on creativity and collaboration.
Experience: 3+ years in enterprise-level post sales experience in B2B SaaS
Benefits: Equity packages, health benefits plans, 401(k), inclusive parental leave, wellbeing allowance, flexible leave

Findhelp

Customer Success Manager Austin
Skills & Focus: customer relationships, onboarding, customer accounts, impact tracking, social care resources, mission driven, privacy, security, proprietary technology, program connectivity
About the Company: Findhelp has built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, an…
Experience: Experience in customer relationship management or related field
Type: Full-time

Walkme

Senior Customer Success Manager Austin
Skills & Focus: Customer Success, Digital Adoption, Fortune 1000, Revenue Management, Client Relationship, Solutions Recommendations, Product Utilization, Strategic Advisor, Customer Value, Account Management
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world.…
Experience: 5+ years in customer success or account management role
Type: Full-time

Luxury Presence

Client Success Manager Austin
Skills & Focus: real estate, client success, digital marketing, project management, customer journey, KPI, website design, relationship management, account manager, marketing strategy
About the Company: Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting…

Dataiku

Customer Success Engineer (CSE) Austin
Skills & Focus: Customer Success, Technical Programming, Enterprise Analytics, Data Science, User Adoption, Cross-functional Teams, Business Analytics, Satisfaction, Onboarding, Problem-solving
About the Company: Dataiku is pioneering the future of AI with a platform that makes data actionable and accessible, with over 1,000 teammates across 25 countries and backed by r…
Experience: Minimum of two years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles.
Salary: $120,000 — $160,000 USD
Type: Full-time
Benefits: Comprehensive benefits including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax …

Writer

Enterprise Customer Success Manager Austin
Skills & Focus: customer success, project management, B2B SaaS, stakeholder management, renewal process, relationship building, change management, adoption, data analysis, communication skills
About the Company: Great writing, for everyone. It’s our vision for Writer, and our customers’ vision for their teams.
Experience: 5+ years in a CSM role in Enterprise B2B SaaS
Type: Full-time
Benefits: Generous PTO, plus company holidays; Medical, dental, and vision coverage for you and your family; Paid parental leave …

Hive Learning

Customer Success Associate Austin
Skills & Focus: Customer Success, client satisfaction, onboarding, stakeholder relationships, revenue growth, platform demos, client feedback, GenAI tools, renewals, upsell
About the Company: Hive Learning is redefining the future of learning and sales enablement.. Our platforms, Hive Learning and Hive Perform, empower businesses to upskill their te…
Experience: 0-2 years
Type: Full-Time
Benefits: 20 days annual leave plus public holidays, Day off for your birthday, 5 days paid sickness leave, Private medical insur…

Ownwell

Client Success Manager Austin
Skills & Focus: client success, account management, real estate, property management, customer satisfaction, data analysis, upselling, cross-selling, renewals, stakeholder engagement
About the Company: Ownwell has developed a leading end-to-end property tax solution that is purpose-built for SFR and CRE investors, operators, and property managers. Our solutio…
Experience: 2-5 years
Type: Full-time
Benefits: Flexible PTO, 11 company holidays, competitive health benefits, learning support stipend, up to 16 weeks of fully paid …

Writer

Director, Strategic Customer Success Austin
Skills & Focus: customer success, strategic leadership, SaaS, Fortune 500, team development, business value, cross-functional collaboration, high-performance culture, relationship building, generative AI
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 10+ years in SaaS with engaging Fortune 500/Global 2000; 5+ years in Success Leadership
Type: Full-time
Benefits: Generous PTO, medical, dental, and vision coverage, paid parental leave, flexible spending accounts, health savings acc…

Airtable

Renewal Associate Austin
Skills & Focus: renewals process, customer contracts, negotiate, renewal contracts, upsell, cross-sell, customer success, account management, enterprise SaaS, negotiation skills
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Experience: 2+ years of quota-carrying Post-Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
Salary: $81,000 - $105,000 USD
Benefits: Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. …

Sonar

Renewals Team Leader Austin
Skills & Focus: customer retention, customer satisfaction, minimizing churn, team leadership, streamline operations, effective communication, business goals, continuous improvement, driving initiatives, collaborative team
About the Company: We’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and sys…

Roller

Training & Implementation Manager Austin
Skills & Focus: implementations, customer experience, onboarding, project management, SaaS, leisure, attractions, stakeholders, customer relationships, payments
About the Company: ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great…
Experience: At least 3 years of experience utilizing onboarding or project management skills, ideally in a SaaS or technology-based environment.
Type: Full-time
Benefits: 20 days of paid time off (PTO), 10 sick days, 13 paid holidays, 4 ROLLER Recharge days, 16 weeks paid parental leave fo…

Arrive Logistics

Client Success Associate Austin
Skills & Focus: Operational Excellence, Client Success, load building, scheduling appointments, tracking shipments, customer obsessed, efficient, proactive, solutions driven, collaborative
About the Company: Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success …
Type: Full-time

Visa

Senior Consultant Specialist Client Success Manager Austin
Skills & Focus: client success, payment processing, product adoption, client relationships, payment solutions, client performance, client support, automation, client engagement, operational excellence
About the Company: Visa is a global payments technology company that connects consumers, merchants, financial institutions, businesses, and government entities to electronic paym…

Culture Amp

Lead Renewals Manager, Enterprise Austin
Skills & Focus: renewals, account management, customer success, Enterprise software, negotiation, stakeholder management, retention, SaaS metrics, pipeline management, cross-sell
About the Company: Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better worl…
Experience: 7+ years of experience in renewals, account management, customer success, or sales within a SaaS or Enterprise software environment
Salary: $140,000 - $155,000 USD
Type: Full-time
Benefits: Employee Share Options Program, Mental wellbeing support, Team building activities, Parental leave, Medical insurance, …

Recurly, Inc.

Senior Manager of Customer Success Austin
Skills & Focus: Customer Success, subscription management, relationship-builder, data tracking, retention, customer satisfaction, expansion, consultative approach, SaaS, client portfolio
About the Company: Recurly, Inc. is a SaaS company that provides a subscription management platform for market-leading brands worldwide. The company empowers businesses in managi…

Salesforce

Renewals Manager Austin
Skills & Focus: Renewals Manager, Customer Success, Sales, Finance, Operations, Attrition, Forecasting, Problem-solving, Negotiation skills, Communication skills
About the Company: Salesforce is a global leader in customer relationship management (CRM) software, helping businesses connect with their customers in new and innovative ways.
Experience: Proven success in a Sales, Renewals, Operations or Account Management
Salary: $75,460 - $100,870
Type: Full-time
Benefits: Salesforce offers various employee benefits including equal pay, employee resource groups, and inclusive benefits.

Braze

Customer Success Manager Austin
Skills & Focus: customer success, stakeholder management, account health, product adoption, relationship building, strategic guidance, client renewals, advocacy, analytics, SaaS
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: 2-5 years relevant experience
Salary: $83,700 - $100,000/year
Type: Full-time
Benefits: Competitive compensation, Retirement and Employee Stock Purchase Plans, Flexible paid time off, Comprehensive benefit p…

Darktrace

Senior Vice President, Global Renewals Austin
Skills & Focus: renewals strategy, customer retention, revenue growth, customer satisfaction, team management, data analytics, process optimization, CRM implementation, channel partners, cybersecurity
About the Company: Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber se…
Experience: Minimum of 10 years of experience in renewals, sales, or customer success leadership roles, preferably within the cybersecurity/software industry.
Type: Full-time
Benefits: 100% medical, dental and vision insurance, plus dependents. Paid parental leave. Pet insurance. Life insurance. Commute…